Alcohol price posting and delinquency management

The New York State Office of Information Technology Services is requesting proposals for hosting services supporting the New York State Liquor Authority's Division of Alcoholic Beverage Control Wholesale Platform, with proposals due October 26, 2026, and bidder questions due October 9, 2026. MWBE contracting goals total 30 percent and SDVOB goals total 6 percent.

The platform manages monthly wholesale and retail price filings, brand appointment letters, limited availability item submissions, and delinquent retailer credit management for over 50,000 licensed wholesalers, manufacturers, retailers, and the public. The system must support approximately 1,000 active users with 250 concurrent users during peak processing, accommodate 500,000 monthly price schedules, process at least 19,000 monthly delinquency reports, handle 1,500 annual brand appointment letter uploads, and manage 50 monthly limited availability submissions. The IFB specifies technical requirements including batch file submissions in CSV format with 96 required and conditional data fields covering product identification, licensing, pricing, and discount tier structures; interactive submissions through web portals; real-time license validation via NYS Open Data Web Service APIs; and role-based access control with public, retailer, and administrative interface views.

Bidders must demonstrate a minimum of five years of combined experience providing alcoholic beverage pricing and distribution platforms and three years managing such platforms, satisfying New York business licensure requirements, and maintaining SOC 2 Type 2 audits, FedRAMP standards, and 24/7 system availability with 95 percent uptime. The contract term is five years effective February 1, 2027, through January 31, 2032, with two optional one-year renewal periods. Implementation deliverables include project planning, system architecture, mandatory requirements development, end-to-end testing with user acceptance testing, training programs, go-live readiness documentation, and post-go-live hypercare support for a minimum of thirty days, followed by an eighteen-month warranty period covering software defects, configuration issues, integration failures, and performance and security remediation at no additional cost. Subcontractor work is limited to 15 percent of total contract value excluding M/WBE or SDVOB subcontracted work. Bidders must comply with Appendix C-AI requirements for AI usage, including 90-day advance notice, prior written approval for any AI implementation, default-disabled non-integral AI tools, and prohibition on using State data to train AI systems.