TAM Amendment #1.doc

DOC document 85 KB Posted

Attached to
Telecommunications Relay Services
Solicitation number
BPM054823
Issued by
Maryland

About this file

This Amendment #1 document modifies the Request for Proposals (RFP) for Telecommunications Relay Services (TRS) issued by the Maryland Department of Disabilities (MDOD), Telecommunications Access of Maryland (TAM), with RFP Number DEXR6600001, dated March 2, 2026. The amendment clarifies submission procedures and service requirements for offerors responding to the solicitation. The RFP seeks cost-effective, unrestricted telecommunications relay services and Real Time Text (RTT) available 24 hours a day, 365 days a year for hearing and speech-disabled citizens in Maryland. Proposals must be submitted electronically through the State's eMMA (emma.maryland.gov) internet-based procurement system by the due date and time specified in the Key Information Summary Sheet. Offerors must register on emma.maryland.gov in advance and submit proposals to Elizabeth.hall2@maryland.gov. Requests for deadline extensions will not be granted, and proposals received after the specified due date will not be considered.

The amendment establishes specific submission requirements for two-part (double envelope) proposals. Technical Proposals must be submitted in searchable Adobe PDF format with a second redacted copy, while Financial Proposals must include entries in the eMMA price form spreadsheet, supporting materials in Excel format, a searchable Adobe PDF, and a second redacted copy with confidential and proprietary information removed. Email submissions are limited to 8 megabytes and must be password-protected, with separate passwords required for Technical and Financial Proposals; offerors must provide passwords in a separate email within one business day upon request or risk proposal rejection. The amendment also clarifies that at least one person must function as a Customer Service representative at all times (24/7/365), performing Customer Service functions exclusively during those duties.

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Other files

File Type Posted
2.19.26 - Preproposal Summary.doc DOC document
Attachment-2.-Pre-Bid_-Pre-Proposal-Conference-Response-Form-v2.pdf.docx DOCX document
2.19.26 - Pre-Proposal Attendance Sheet.doc DOC document
Attachment B - MDOD TRS Service Pricing Sheet.xlsx XLSX spreadsheet
Attachment-1.-No-Bid_Proposal-Notice_Vendor-Feedback-Form-1-1.docx DOCX document
MDOD TRS Relay Services RFP_ FINAL.docx DOCX document
TAM Amendment #2.doc DOC document
TAM Amendment #3.doc DOC document

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Text version

Amendment #1 Request for Proposals (RFP) telecommunications relay services (trs)

RFP Number: DEXR6600001

March 2, 2026 This Amendment #1 is being issued to amend and clarify certain information contained in the above named RFP. All information contained herein is binding on all Offerors who respond to this RFP. Specific parts of the RFP have been amended. The following changes/additions are listed below; new language has been double underlined and marked in bold (ex. new language) and language deleted has been marked with a strikeout (ex. language deleted).

1. Amend p. 2 of 111

Proposals are to be sent to:
Elizabeth.hall2@maryland.gov

Submit on emma.maryland.gov under Solicitation Number DEXR6600001 To submit a proposal, offerors must first register on emma.maryland.gov. We recommend registering in advance to become acquainted with the site.

2. Amend p. 53 of 111 5.2.3 Offerors shall submit Proposals by electronic means as described below.

A. Electronic means includes email to the Procurement Officer address listed on the Key Information Summary Sheet.

B. Any Offeror wishing to deliver a hard copy (paper) Proposal shall contact the Procurement Officer for instructions.

5.2.4 Email submissions

A. All Proposals shall be password protected.

B. The password for the Technical Proposal must be different from the password for the Financial Proposal.

C. Offerors shall provide the passwords protecting the Technical Proposal and Financial Proposal in a separate email to the Procurement Officer upon request, within one business day, or their Proposal will be deemed not reasonably susceptible of being selected for award. Subsequent submissions of Proposal content will not be allowed.

D. The Procurement Officer will contact only those Offerors with Technical Proposals that are initially determined to be reasonably susceptible of being selected for award for the Financial Proposal password.

E. Proposals submitted via email must not exceed 8 Mb. If a submission exceeds this size, split the submission into two or more parts and include the appropriate part number in the subject (e.g., part 1 of 2).

F. The email submission subject line shall state the RFP and the Solicitation Number found in the Key Information Summary Sheet and either “Technical Proposal” or “Financial Proposal.”

5.2.5 Two Part Submission:

A. Technical Proposal consisting of:

1) Technical Proposal in searchable Adobe PDF format, and

2) a second searchable Adobe copy of the Technical Proposal, with confidential and proprietary information redacted (see Section 4.7), and B. Financial Proposal consisting of:

1) Financial Proposal and all supporting material in Excel format,

2) Financial Proposal in searchable Adobe PDF format,

3) a second searchable Adobe copy of the Financial Proposal, with confidential and proprietary information removed (see Section 4.7).

5.2.3 Proposals shall only be accepted via the State’s internet-based electronic procurement system, eMMA.

5.2.4 The Procurement Officer must receive all electronic Proposal materials by the RFP due date and time specified in the Key Information Summary Sheet. Requests for extension of this date or time will not be granted. Except as provided in COMAR 21.05.03.02F, Proposals received by the Procurement Officer after the due date will not be considered.

5.2.5 Offerors shall provide their Proposals in two separate envelopes through eMMA following the Quick Reference Guides (QRG) labeled “5 - eMMA QRG Responding to Solicitations (RFP)” for double envelope submissions.

5.2.6 Two Part (Double Envelope) Submission:

A. Technical Proposal consisting of:

1. Technical Proposal in searchable Adobe PDF format, and

2. a second searchable Adobe copy of the Technical Proposal, with confidential and proprietary information redacted (see Section 4.7), and B. Financial Proposal consisting of:

1. Financial Proposal entered into the price form spreadsheet within eMMA and all supporting material in Excel format,

2. Financial Proposal in searchable Adobe PDF format,

3. a second searchable Adobe copy of the Financial Proposal, with confidential and proprietary information removed (see Section 4.7).

3. Amend p. 19 of 111

2.3.3.9.3 At least one (1) person shall function at all times (24/7/365as a Customer Service representative. While performing this Customer Service function, this individual must perform Customer Service functions (and/or related to) only.

2.3.3.9.3 At least one (1) person shall function at all times (24/7/365) as a Customer Service representative. While performing this Customer Service function, this individual must perform Customer Service functions (and/or related to) only.

Sincerely, Elizabeth Hall Procurement Officer

217 EAST REDWOOD STREET, SUITE 1300, BALTIMORE, MARYLAND 21202

VOICE/TTY 410-767-3660 VOICE/TTY 1-800-637-4113 FAX 410-333-6674 EMAIL info.mdod@maryland.gov

217 EAST REDWOOD STREET, SUITE 1300, BALTIMORE, MARYLAND 21202

VOICE/TTY 410-767-3660 VOICE/TTY 1-800-637-4113 FAX 410-333-6674 EMAIL info.mdod@maryland.gov

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