2.19.26 - Preproposal Summary.doc
DOC document 54 KB Posted
- Attached to
- Telecommunications Relay Services
- Solicitation number
- BPM054823
- Issued by
- Maryland
About this file
This is a pre-proposal meeting summary document issued by the Maryland Department of Disabilities (MDOD) regarding Solicitation #DEXR6600001 for Telecommunications Relay Services (TRS). The state seeks cost-effective, unrestricted 24/7/365 relay services for Maryland citizens who are deaf, hard of hearing, or speech-disabled, including both traditional TRS and Real-Time Text (RTT) capabilities over internet protocol networks. The required services encompass Text-to-Voice, Voice Carryover (VCO), Hearing Carryover (HCO), Speech-to-Speech (STS), Visually Assisted STS, Spanish-to-Spanish relay, and access to 711 and other 3-digit dialing. The pre-proposal conference was conducted on February 19, 2026, by Procurement Officer Elizabeth Hall. Questions from prospective vendors are due by February 26, 2026, at 5:00 p.m. local time, with proposals due on March 6, 2026, at 5:00 p.m. local time. The anticipated contract start date is July 1, 2026.
Proposals must be submitted electronically via eMMA (emma.maryland.gov) in a two-part format with Volume 1 (Technical Proposal) and Volume 2 (Financial Proposal), both in searchable Adobe PDF format with redacted versions for proprietary information; the financial proposal must also include supporting documentation in Excel format. The contractor must comply with FCC mandatory minimum standards, with the more stringent requirement applying when standards differ. The incumbent vendor is Hamilton Relay. There are no specific minimum qualifications for offerors, and no minority business enterprise (MBE) or veteran-owned small business (VSB) subcontracting goals, though MBEs are encouraged to participate. The contractor must provide a 24-hour toll-free customer service number staffed by Maryland Relay-trained representatives and maintain strict confidentiality policies. Representatives from Hamilton Relay and BiiTech Solutions attended the pre-proposal meeting.
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Other files
| File | Type | Posted |
|---|---|---|
| TAM Amendment #1.doc | DOC document | |
| 2.19.26 - Pre-Proposal Attendance Sheet.doc | DOC document | |
| Attachment B - MDOD TRS Service Pricing Sheet.xlsx | XLSX spreadsheet | |
| Attachment-1.-No-Bid_Proposal-Notice_Vendor-Feedback-Form-1-1.docx | DOCX document | |
| Attachment-2.-Pre-Bid_-Pre-Proposal-Conference-Response-Form-v2.pdf.docx | DOCX document | |
| MDOD TRS Relay Services RFP_ FINAL.docx | DOCX document | |
| TAM Amendment #2.doc | DOC document | |
| TAM Amendment #3.doc | DOC document |
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Text version
Pre-Proposal Meeting Summary
Telecommunications Relay Services (TRS)
Solicitation #DEXR6600001
February 19, 2026 Meeting Overview The Maryland Department of Disabilities (MDOD) held a pre-proposal conference on February 19, 2026, led by Procurement Officer Elizabeth Hall. The purpose of the meeting was to review the solicitation (Number DEXR6600001) for Telecommunications Relay Services (TRS). The state is seeking an unrestricted, 24/7/365 relay service for Maryland citizens who are deaf, hard of hearing, or speech-disabled.
Key Dates
• Questions Due: February 26, 2026, by 5:00 p.m. local time.
• Proposals Due: March 6, 2026, by 5:00 p.m. local time.
• Anticipated Contract Start Date: July 1, 2026.
Crucial Submission Instructions & Amendment A major point of emphasis was an upcoming amendment regarding how proposals must be submitted.
• eMMA Submission: Proposals must be submitted electronically via eMMA (emma.maryland.gov), rather than via the originally stated email address. Vendors are encouraged to register on eMMA in advance.
• Two-Part Submission: Submissions must follow a "double envelope" format consisting of two separate volumes: Volume 1 (Technical Proposal) and Volume 2 (Financial Proposal).
• Formatting: The technical proposal must not contain any pricing information. Both volumes require searchable Adobe PDF formats as well as secondary PDF copies with proprietary and confidential information redacted. The financial proposal must also include supporting material in Excel format.
Scope of Work Highlights
• Service Offerings: The contractor will be responsible for providing TTY-based TRS and Real-Time Text (RTT) over internet protocol networks.
• Call Types Required: Services must accommodate Text-to-Voice, Voice Carryover (VCO), Hearing Carryover (HCO), Speech-to-Speech (STS), Visually Assisted STS, Spanish-to-Spanish relay, and access to 711 and other 3-digit dialing.
• Compliance: The vendor must strictly adhere to FCC mandatory minimum standards, and where the scope of work and FCC standards differ, the more stringent standard will apply.
• Customer Service & Privacy: The contractor must supply a 24-hour toll-free customer service number staffed by representatives trained specifically for Maryland Relay. Strict confidentiality policies regarding call content and personal information are required and actively enforced.
Vendor Q&A and Additional Details
• Incumbent: The current vendor of record is Hamilton Relay.
• Goals: There are no specific minimum qualifications for offerors. Additionally, there are no minority business enterprise (MBE) or veteran-owned small business (VSB) subcontracting goals for this solicitation, though MBEs are encouraged to apply.
• Vendor Questions: Representatives from Hamilton Relay and BiiTech Solutions attended the conference. Neither vendor had any further questions during the scope of work review or at the conclusion of the meeting.
217 EAST REDWOOD STREET, SUITE 1300, BALTIMORE, MARYLAND 21202
VOICE/TTY 410-767-3660 VOICE/TTY 1-800-637-4113 FAX 410-333-6674 EMAIL info.mdod@maryland.gov
217 EAST REDWOOD STREET, SUITE 1300, BALTIMORE, MARYLAND 21202
VOICE/TTY 410-767-3660 VOICE/TTY 1-800-637-4113 FAX 410-333-6674 EMAIL info.mdod@maryland.gov
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