Attachment_J.23,_TE_5.0_Acceptable_Performance_Levels.doc
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- Attached to
- Distribution and Warehouse Services Federal contract opportunity
- Solicitation number
- SP3300-18-R-5004
- Issued by
- Defense Logistics Agency Distribution
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Attachment J.23
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SP33-18-R-5004
Attachment J.23
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
5.2 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
Receipt Processing
– New Procurement Receipts Tailgate to Induction
| Tailgate to Induction and post to accountable record in 24 hours or less |
| < 24 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15176) |
| New Procurement lines received per month (DSS-MIS Data Element 15101). |
Nothing older than 30 days.
| Receipt Processing – MILSVC Redistributions Order (RDO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15276) |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15201). Nothing older than 30 days. |
| Receipt Processing – (DLA) Stock Transfer Order (STO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15576) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15501). Nothing older than 30 days. |
| Receipt Processing – MILSVC Redistribution (RDO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15217) |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15202). Nothing older than 30 days. |
| Receipt Processing – DLA Stock Transfer Orders STO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15517) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15502). Nothing older than 30 days. |
| Receipt Processing – Customer Returns Receipts Tailgate to Induction |
| Tailgate/Turn-in to Induction and post to accountable record in 120 hours or less |
| ≤ 120 hours average each month |
excluding weekends and holidays (DSS-MIS Data Element 15376) Customer Return lines received per month (DSS-MIS Data Element 15301). Nothing older than 30 days.
Receipt Processing
– Customer Return Receipts Tailgate to Stow
| Tailgate/Turn-in to Stow in 10 days or less |
| < 10 days average each month (DSS-MIS Data Element 15317) |
| Customer Return lines received per month (DSS-MIS Data Element 15302). Nothing older than 30 days. |
5.3.8 ISSUE
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| iSDR Rate |
| Material shipped is the correct item, quantity, and CC and shipped to the right customer |
| > 99.75% |
Monthly ISDR Report Valid complaints per month as a % of total issues (sum of DSS MIS Elements 21740 and 22002)
| MRO High Priority -Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 1 day or less average |
| <1 day average each month (DSS-MIS Data Element 22303) |
| High priority lines issued per month (DSS-MIS Data Element 22302) |
| MRO Routine Priority - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center in 3 days or less average |
| ≤ 3 days average each month (DSS-MIS Data Element 22308) |
| Routine priority lines issued month (DSS-MIS Data Element 22307) |
| STO Routines (DLA)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of STO at Distribution Center to ship in 5 days or less average |
| ≤ 5 day average each month (DSS-MIS Data Element 20805) |
| DLA Routine STO lines issued per month (DSS-MIS Data Element 20803) |
| RDO Routines (MILSVC)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of RDO at Distribution Center to ship in 3 days or less average |
| < 3 day average each month (DSS-MIS Data Element 20705) |
| MILSVC Routine RDO lines issued per month (DSS-MIS Data Element 20703) |
| DROs |
| Receipt of DRO at Distribution Center to ship in 21 days |
| ≥ 85% of DROs shipped on time against a 21 day standard (DSS-MIS Data Element: 22007) |
| DROs shipped per month. (MIS D/E 22003 (DROs Shipped On-Time) divided by MIS D/E 22002 (DROs Shipped)) * 100 |
| FMS MRO High Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 3 days or less. |
| ≤ 3 day average each month (DSS-MIS Data Element to be developed) |
| FMS MRO High Priority lines (as defined by DLA Distribution, currently RDD 777, RDD E_, RDD N_, Project Code 9G_, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. QMF/program run by J-3 until MIS elements are available. |
| FMS MRO Routine Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 10 days or less. |
| ≤ 10 day average each month (DSS-MIS Data Element to be developed) |
| FMS MRO Routine Priority lines (as defined by DLA Distribution, currently FMS MROs excluding RDD 777, RDD E_, RDD N_, Project Code 9G_, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. QMF/program run by J-3 until MIS elements are available. |
*NOTES:
1. The APL clock starts when the MROs free flow from DAASC into DSS.
5.4 PHYSICAL INVENTORY CONTROL STANDARDS
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT |
UNIVERSE
Denial Rate
(DSS)
| The right quantity, condition and item is located to fill the MRO and CC |
| ≤ 0.45% |
(DSS-MIS Data Element 26330) MROs per month (Excluding Denial Management Code 3 (Shelf Life))
| TPIC N Category A – Unit Price > $1,000 |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 99% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Annual
| TPIC N Category B – Unit of Issue not equal to each or on hand balance greater than 50 and extended value less than $50,000 or NSN activity greater than 50 |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a 10% Tolerance on the count variance |
| 95% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Annual
| TPIC N Category C – Date of Last Inventory > 24 months and on hand balance < 50 |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a 5% Tolerance on the count variance |
| 95% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Annual
| TPIC N Category D – Other |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 95% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Annual
TPIC G
Inventories
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled Government-conducted TPIC G inventory (Controlled Items – Classified and Sensitive) |
TPIC P
Inventories
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 95% Accuracy |
| All items counted for all inventories scheduled and released under Government-conducted TPIC P or approved sample process (Pilferable Items) |
| Radiological |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled Government-conducted inventory |
| Location Accuracy |
| Physical material in location by NSN, Shelf-Life, CC, and Unit of Issue match storage activity locator records |
| 99.5% Accuracy |
| Number of location surveys completed per month; DSS Report: YE6Z |
| Cyclic Inventory Accuracy Assets Valued ≥ $1,000 |
| Physical inventory matches accountable record by NSN, CC, Unit of Issue and quantity with Zero Tolerance on count variance |
| 99% Accuracy |
| Being Developed |
| Cyclic Inventory Accuracy Assets Valued < $1,000 |
| Physical inventory matches accountable record by NSN, CC, Unit of Issue and quantity with a 5% Tolerance on the count variance |
| 95% Accuracy |
| Being Developed |
5.6 PACKAGING
TIMELINESS *
| ACTIVITY |
| STANDARDS |
| APL |
| MEASUREMENT UNIVERSE |
| Packaging |
| Accomplish all packaging actions within 30 days of an item being placed into a temporary storage location |
| ≥ 90% in 30 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month |
| Packaging |
| Accomplish all packaging actions within 60 days of an item being placed into a temporary storage location |
| 100% in 60 calendar days (while meeting all other contract terms and conditions) |
| PPP&M work orders closed per month |
TE 5.0
Acceptable Performance Levels (APL)
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