QA_FORM_1_-_Site_Visit_V1.docx

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ILEA Maintenance, Management and Logistics Support
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SAQMMA17R0042A
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Q&As from site visit.

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Attachment_13_Past_Performance_Questionnaire_(Revised)_.doc DOC document
SCOPE_OF_WORK_Roswell_2017__Version_3__Edits_(3).docx DOCX document
SF-30_(Revised).pdf PDF
SF-30_Site_Visit_(Revised).pdf PDF
Attachment_4_Monthly_Report_Format_1.docx DOCX document
Attachment_1_ILEA_Roswell_2017_Schedule_1.xlsx XLSX spreadsheet
SCOPE_OF_WORK_Roswell_2017__Version_3__Edits_(3).docx DOCX document
Attachment_6_ILEA_Construction_Documents.pdf PDF
Attachment_10_MRPT_Procedures.docx DOCX document
Attachment_13_Past_Performance_Profile.docx DOCX document
QUESTIONS_AND_ANSWERS.docx DOCX document
Attachment_8_Furnishings_and_Equipment.docx DOCX document
Attachment_3_Weekly_Inspection.docx DOCX document
Attachment_9_ILEA_Inventory_OY4_(Oct_2016).xlsx XLSX spreadsheet
Attachment_12_REVISED_PRICING_TABLE_2.docx DOCX document
Attachment_5_QASP_1.docx DOCX document
Attachment_11_Pricing_Table_Instructions.xlsx XLSX spreadsheet
SF-30_Q&A.far —
Attachment_2_Non_Disclosure.docx DOCX document
Attachment__7_Cyber_Security.docx DOCX document
SF-33.docx DOCX document
Attachment_14_Wage_Determination.pdf PDF
SF-1449.pdf PDF
Pricing_Table_2.xlsx XLSX spreadsheet
Past_Performance_Profile.pdf PDF
MRPT_Procedures.docx DOCX document
SCOPE_OF_WORK_Roswell_2017__Version_2_Edits.docx DOCX document
Pricing_Table.xlsx XLSX spreadsheet
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Wage_Determination.pdf PDF
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ILEA FACILITY - SITE VISIT

SAQMMA17R0042A

QUESTION NO.
RFP/ SOW SECTION TITLE, & PAGE
VENDOR QUESTION
VENDOR RECOMMENDATION
DOS RESPONSES

Paragraph F.5 (pg. 56), Will the Government be providing a complete list of Contractor Acquired Government Furnished Equipment (GFE) including vehicles so offerors can price this requirement accordingly?

Yes, an attachment for the property inventory has been forwarded to the Contracting officer for posting to Fedbizopps. SEE ATTACHED.

Section L.8 (pg. 97)
The Fed Biz Ops posting of SAQMMA17R0042A indicates a due date of April 4, 2017 at 12:00 pm Eastern Time, whereas Section L.8 (pg. 97) indicates April 3, 2017 at 12:00 pm Eastern Time. Please verify the submission due date.

Proposal due date has been extended to April 24, 2017 at 4:00 PM EST.

C.1.6 – p. 10;

H.4, H.5, H.6, H.8 – pp. 66-67;

L.7 – p. 97;

L.12.2 – p. 102

Please confirm that resumes are only required for the following Key Personnel, plus any additional personnel we propose to submit as Key Personnel:
a.Program Manager
b.Operations Manager
c.Finance/Contracts Manager

Yes, resumes are only required for key personnel.

L.12.1 – p. 99
The instructions in the first paragraph indicate Tab (b) should contain Section B and Tab (c) contains Section K, however the list below indicates Tab (b) is Section K and (c) Exceptions/compliance statement. Please verify the correct content for tabs b and c.

This relates to Volume 1 and it’s an example.

C.4.2.10 Equipment Life Cycle, pg. 32 and CLIN 0004 IT/Business Machine Maintenance Plan (CR) J.pg 28 What is manufacturer, model, age, condition and count of desktop computers?

Information listed in property inventory.

C.4.2.10 Equipment Life Cycle, pg. 32 and CLIN 0004 IT/Business Machine Maintenance Plan (CR) J. pg.28 What is manufacturer, model, age, condition and count of laptop computers?

Information listed in property inventory.

CLIN 0004 IT/Business Machine Maintenance Plan (CR) J. pg.28
What is manufacturer, model, age, condition and count of printers and/or scanners?

Information listed in property inventory.

CLIN 0004 IT/Business Machine Maintenance Plan (CR) J. pg.28

What is manufacturer, model, age and condition of servers?

Information listed in property inventory.

C.4.2.11 Information Technology Equipment, pg. 32
What is manufacturer, model, age and condition of phone system and phones, as well as the count of the phones?

Information listed in property inventory.

10
B.3 SCHEDULE OF SERVICES

pg.1 What is frequency and average cost of emergency medical event?

It varies, however during the past 18 months, there have only been three (3) delegates that required emergency medical treatment. The actual cost data is not available to the USG since the current vendor has a medical insurance policy for the delegates. However, the average cost of medical insurance on average is approximately $75,000.00 per year. The current vendor submits a claim for reimbursement for any medical cost that exceeds the insurance cap.

11
C.4.3 Printers/Faxes/Scanners/Copiers, pg. 33
What is manufacturer, model, age and condition of the combination 4 in 1 network machine?

Information listed in property inventory.

12
CLIN 0002 Facility Management and Maintenance (FFP), D, pg. 19
Which company is currently the Internet Service Provider?

The internet service provider is a firm call Plateau.

13
CLIN 0002 Facility Management and Maintenance (FFP), D, pg. 19
Which company is currently providing land line phone service?

AT&T. The current vendor also utilizes VOIP for phone service. The internet service provider is a firm call Plateau.

14
C.3.4.3 New Mexico Gross Tax Receipts, pg. 17
Will contractors be allowed to recover fixed-fee on the cost-reimbursable CLINS?

Please clarify – if you are asking about overhead and G&A the answer is no; those CLINs are cost reimbursable with no fee.

15
C.4.2.5 Web and Application Development, pg. 29
What is the management system used modify the web portal?

Currently there are no plans for CBT at ILEA Roswell, however INL has awarded a separate contract for the ILEA Global Network (IGN) with the understanding that the computer based training module if implemented with be performed through the ILEA Global Network.

16
C.4.2.5 Web and Application Development, D, pg. 29
Is Sharepoint hosted on an existing onsite server?

No

17
C.4.2.5 Web and Application Development, D, pg. 29
Are there existing documents hosted on a Sharepoint site?

No, the course curriculum is hosted on the file server

18
CLIN 0004 IT/Business Machine Maintenance Plan (CR), pg. 27
Is the web portal hosted on an existing onsite server?

No. The web portal is hosted by the current vendor’s subcontractor.

19
C.4.2.5 Web and Application Development, D, pg. 29
How many documents are hosted on the ILEA website that are not accessible without an account / password?

None – anyone accessing the ILEA Web portal need a login id and password.

20
C4.3 Printers/Faxes/Scanners/Copiers, pg. 33
Will the contractor be responsible for production of printed course materials or awards using existing office materials?

Yes, the current vendor utilizes a local vendor to generate the certificates.

21
C.1.4 Labor Category Descriptions., System Administration, pg. 7
Is network administration security implemented using Microsoft Active Directory?

Network administration security is required to comply with DOS Cybersecurity and NIST standards.

22
L.12 BUSINESS PROPOSAL, pg. 98
Will Pricing Table 2 be amended to only include the items to be priced firm and fixed consistent with Section B?

The Pricing Table 2 has been amended to be consistent with Section B. Revised Pricing table 2 has been posted with previous Q&As.

23
Attachment 7 Furnishings and Equipment, pg. 2
What is manufacturer, model, age, condition and count of battery backups?

Information listed in property inventory.

24
Attachment 7 Furnishings and Equipment, pg. 2
What is manufacturer, model, age and condition of the generator?

There is no backup generator at ILEA Roswell.

25
Attachment 7 Furnishings and Equipment, pg. 2
What is manufacturer, model, age and condition of the surveillance system and cameras, as well as the current camera count?

Information listed in property inventory.

26
Attachment 7 Furnishings and Equipment, pg. 2
What is manufacturer, model, age and condition of the video teleconference equipment?

There is no video teleconference equipment at ILEA Roswell.

CLIN0001 Admin/Mgmt (FFP) & C.3.1.2 Plaques,etc.

Pg. 11-13

Since the contractor will be responsible for providing the Students/Delegates uniforms and other items, please provide the annual quantities so offerors may cost this into the FFP amount.
Please provide a sample training & class size & schedule for all offerors on which to base the Schedule B cost submission.
Polo Shirts for delegates and instructors (x400)$16,000.00
Memorabilia Plaques (x10)$1,500.00
coins (x400)$4,000.00
Pins (x400)$3,600.00
flag poles, stands, flags$3,240.00
cell phones with service (x60) (AT&T Base Service)$28,000.00
phone cards ($20.00) (x800)$16,000.00
diploma, certificates (x400)$1,000.00

CLIN 0003 Utilities (CR)

PG 26

Will the USG please provide the historical data regarding the utility expenses for the past 5 years.

The USG does not have this data.

C.4.2.8 Licenses and Warranties
Will the USG please provide the current SW versions and licensing quantities so offerors may identify candidates with the requisite skill sets to support the existing SW environment moving forward.
We may offer alternative solutions to the

Existing SW and licensing being utilized for added efficiencies and cost savings.

Watchguard; Norton Antivirus; Microsoft Word, Adobe

Refer to property inventory for quantities.

C.4.2.11 Information Tech equipment Pg. 32-33 It was mentioned during the site visit that the computer lab may be repurposed and the 40 computers may not be replaced – please confirm offerors may need to replace and/or support in the interim and after replacement.

The offeror will need to ensure that the computers in the lab are supported until such time as they are repurposed and removed from the property inventory list.

L.12.1 Tab (g) Status of Property Management System

During the site visit it was mentioned that a COTS Facility Management Tracking System was acceptable. Is a COTS system for Property Inventory Management also acceptable and if so can the requirement for the ACO and Government Property Manager determination of adequacy be removed from the requirement?

Require submissions to state Inventory Management System proposed and identify full system capabilities and knowledge of where and how system is currently used in the Federal Government.
Yes

C.1.5 Plan of Operations

Can the Draft Plan of Operations be submitted as an attachment? Does it count against the maximum 30-page limit?
Allow as an attachment and not count against the 30-page limitation.
Yes, no it does not count as the max 30 page limit.

F.9 Quality Control Plan

Can the Draft Quality Assurance Plan be submitted as an attachment? Does it count against the maximum 15-page limit?
Allow as an attachment and not count against the 30-page limitation.
Yes. No it does not count as the max 15 page limits.
C.1.4.1.-Labor Categories pg. 5
Do certain positions, such as Finance Manager, need to be in Roswell, NM area but not on-site?

The USG would prefer for the Finance Contract Mgr. be on site, however if the vendor can demonstrate through their proposal how the function would be accomplished form a remote site, the USG would be amenable to the Finance contracts mgr. being off site.

C.1.4.1.-Labor Categories pg. 5
The defined labor categories only state that the Operations Manager needs to be in Roswell, NM. However, the Industry Day stated that the Program Manager and Finance Manager should also be onsite. Is this an accurate statement? Please clarify as to whether all 3 key positions, Program Manager, Operations Manager, and Finance Manager need to be onsite in Roswell, NM?

The Program Mgr. is not required to be onsite. See #34 for comments regarding Finance Contracts Mgr.

Yes, all three positons are key positons.

SF 1449

Please confirm the RFP No. FBO states an RFP no “SAQMMA-17-R-0042A” however, all solicitation documents state that the RFP No is “SAQMMA-17-R-0042”. Will there by an amendment to correct?

N/A Yes. See Attached revised SOW SAQMMA17R0042A.

SF1449, SOW L.8 Delivery of Proposal, p.97-98
SF1449 does not include a proposal response due date and time; further SOW Section L.8 states a due date and time of 03 April 2017, 12 PM EST yet FBO states a due date and time of 04 April 2017, 12 PM EST. Please confirm the due date and time of the proposal response.

N/A Proposal due date is now April 10, 2017 at 4:00PM EST.

L.8 (2) Delivery of Proposal, p.98;

L.12.3 (1) Price Proposal Information, p.104

Section L.12.3. (1) states “Offerors shall submit their price proposals as Volume III in one (1) original and two (2) copies.” However, Section L.8 (2) Delivery of Proposal states “Offeror shall provide an original and three copies of their technical and price proposal.” Please confirm the required number of price proposals the Government requires.
N/A
Provide one (1) original and three copies.

L.8 (2) Delivery of Proposal, p.98 B.3 Schedule of Services; p.1;

B.4 Site Visit; p.2;

Attachment E Pricing Table 2

Section L.8 (2) Delivery of Proposal states “A copy of the proposal on a disk in word format and paragraphs B.4 in excel format.” Please confirm if the Government is referring to Section B.3 and/or Attachment E Pricing Table 2?
N/A
Yes, include section B.3 and Attachment Pricing Table 2
L.8 (2) Delivery of Proposal, p.98
Section L.8 (2) Delivery of Proposal states “A copy of the proposal on a disk in word format and paragraphs B.4 in excel format.” However, it appears that the Government would like to receive one (1) CD-ROM copy of each volume (per Section L.12.1; L.12.2; and L.12.3). Please confirm this assumption.
N/A
Yes, provide one (1) CD ROM for each both the cost and technical narrative volumes.
C.1.4, LCAT Descriptions Finance / Contracts Manager, p.7-8
Per the Section, the Finance/Contracts Manager is not expected to be a full-time position nor does the USG anticipate this position to be physically located at the ILEA in Roswell. Will the USG consider revising the requirement to a full-time position and at the ILEA Roswell facility based on the position’s responsibilities?
N/A
Yes, however the vendor needs to demonstrate that the role and responsibilities that will ensure that the Finance Contracts Mgr. will be an added asset to the program.
C.1.4, LCAT Descriptions Finance / Contracts Manager, p.7-8; C.1.6.2, Key Personnel Requirements, Finance / Contracts Manager p.10-11
Section C.1.4 refers to “Finance/Contracts Manager” and Section C.1.6.2 refers to “Finance/Contracts Officer”. Does the USG consider the latter position the same as the Finance Contracts Manager and would the USG change the title and references in C.1.6.2 to reflect “Finance/Contracts Manager”
N/A
Yes
H.4, Key Personnel, p.66
RFP stipulates that Contractor shall provide proof of their ability to read, write, speak and understand English. The Contractor shall provide proof with their [proposal] submittal. Would the USG consider removing the proof with submittal or would the USG please identify what examples of proof a bidder can provide?
N/A
Acceptable providers of language proficiency testing include the following professional interpreter associations (the list is provided for informational reference purposes only and does not constitute INL’s endorsement of any of the associations):
A.ALTA Language Services (ALTA)
B.American Translators Association (ATA)
C.American Council of Teachers of Foreign Languages (ACTFL)
D.Central Intelligence Agency (CIA)
E.Defense Language Proficiency Test (DLPT)
F.Defense Language Institute (DLI)
G.Educational Testing Services (ETS)
H.Foreign Service Institute (FSI)
I.National Association of Judiciary Interpreters & Translators
J.Northern California Translators Association
K.Peace Corps
L.Translators and Interpreters Guild
H.4 Key Personnel, p.66; H.5 Key Personnel Requirements, p.67
Section H.4.A identifies three key personal: program manager, operations manager, and finance/contracts manager. However, Section H.5 states “key personnel include the Project Manager, and Transition Manger and those individuals responsible for managing work.”

Please confirm which positions are considered ‘key personnel.”

N/A
Two different requirements – for the day to day operations of implementing the contract requirements focus on the three key positons; for the transition, focus on the project manager and transition mgr. as being necessary only until such time as the transition is complete
45
Attachment 7 Furnishings and Equipment
Would the USG please confirm the property and equipment listed on Attachment 7 is all GFP/GFE. Would the USG please identify what property and equipment contractor must provide that is listed on Attachment 7.
NA
At present, the offeror should consider the need to acquire twenty (20) additional laptops for the training program.

Dell Latitude 3470 XCTO Windows 7 Professional English, French, Spanish 64bit (Includes Windows 10 Pro License) Intel i5-6200 CPU Intel Dual Core i5-6200U Processor with Nvidia GeForce GT920M Graphics 14.0” HD (1366 x 768) Anti Glare (16:9) WLED 8GB (1x8GB) 1600MHz DDR3L Memory

2.5 inch 256GB SATA Class 10 Solid State Drive Dell Wireless™ 1802 802.11AGN Dual-Band Wi-Fi + BT 4.0 Wireless Card (2x2) 3 Year ProSupport with Next Business Day Onsite Service 3 Year Accidental Damage Service

46
C.6.3, Fleet Maintenance, p.43
What are the year, make and model of the current fleet?
N/A
Refer to property inventory for information
47
C.9.1, Capital Improvements, p. 48
Please quantify in total dollars the anticipated capital improvements expenditures under $3,000?
N/A
$24,500.00
48
C.1.3, Scope, p. 5
Please clarify whether the contractor is responsible for cost of the cultural activities, e.g. entry fees to museums? If yes, is the cost reimbursable or fixed price?
N/A
Yes.

Yes the cultural activities are a CR item.

49
Attachment C - ILEA Building Plans
Is there a building DDC (BAS) control system? If yes, can you provide specifications and when was the last software update?
N/A
Yes. The USG does not have access to the operators manual and specifications.
50
L.12.4 Price Proposal Instructions, pg. 105-106
a) How does Table 2 relate to the CLIN structure?

b) Are Cost Reimbursable CLINS to be included on Table 2? If no, where should they be included?

Pricing Table 2 includes Cost Reimbursable CLIN items and doesn’t follow the CLIN structure. As an example, Administration (CLIN 0001) is not included on Table 2. Lodging is part of CLIN 0005 and is a Cost Reimbursable CLIN and is listed on Table 2.

N/A
Table 2 supplements the CLIN structure by providing additional detail cost breakdowns.

CR CLINs should be reported in B.3 Schedule of Services – include cost rational in cost proposal and technical narrative identifying assumptions used by offeror to justify cost.

51
Section J – Attachments, pg. 81
Request the Government please provide Attachments A and D
N/A
SEE ATTACHMENTS.
52
Section L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS, Tab (C): Past Performance, pg. 103-104
What is the page limitation for Tab C – Past Performance?
We recommend 5 pages per past performance citation for a total of 15 pages
Concur
53
Section C.1.6 Key Personnel Requirements, pg. 10 and Section H.4 Key Personnel, pg. 66

a) Section C.1.6 seems to indicate there are only two key personnel, an Operations Manager and a Finance/Contracting Officer. Further, Section C.1.6.1 Operations Manager – uses Program Manager and Operations Manager interchangeably. Section H.4 clearly lists three key personnel, a Program Manager, an Operations Manager and a Finance/Contracts Officer. Request clarification on the number of key personnel resumes required to be submitted with the proposal.

b) Is there a page limit for each resume?

a) None

b) Recommend 3 pages per resume

Three (3) key personnel – Program Mgr.; Operations Mgr.; Finance/Contracts Mgr.

54
Section F.11 Quality Assurance Surveillance Plan, pg. 59
Request the Government please provide Attachment 4 and any other applicable attachments.
N/A
See end of document for QASP.
55
L.8 DELIVERY OF PROPOSAL, pg. 97

a) Request the Government please extend proposal due date pending release of missing solicitation documents and answers to questions and to allow Offerors time to review additional solicitation documents and answers to questions and incorporate necessary changes into proposals.

b) Request the Government please update SF 1449 to reflect proposal submission date.

a) Recommend proposal due date of 17 April 2017

b) N/A The new proposal due date is April 10, 2017 at 4:00PM EST.

56
Pricing Table 2
Pricing Table 2 shows Utilities (and other items) under firm fixed price but Section B.3 on the SOW shows these as CR?

Utilities are a CR item.

57
Pricing Table
Do all the subcontractors for the cost reimbursable items need to listed and cost analysis provided?

No

58
Finance/Contracts Manager pg.8
Is it acceptable to propose a finance/contracts manager who will be certified as a notary public prior to award?

Yes

59
C.1.6 Key Personnel Requirements pg.10
This section specifies that the Project Manager is Key. However, the Program Manager is listed as a key person in Section H.4 on page 66. Furthermore the Project Manager is defined as the Maintenance Supervisor on page 15 in Section C.3.3.4. Please clarify if the Project Manager is also a key position or Section 1.6 should read Program Manager and not Project Manager.

The project mgr. is only a key positon for the purpose of the transition.

Section 1.6 should read program mgr.

60
C.20 Mobilization /Demobilization and CLIN 0008 pg.11&47
Is there a defined period for mobilization and demobilization? 15 days? 30 days? 60 days? Please provide the mobilization-demobilization period?

30 days for mobilization; 30 days for demobilization.

The period for mobilization and demob will be driven by the contract award date.

61
C.3.0 pg.12-26
CLIN 0001, 0002 are FFP CLINs. Please provide historical data on what has been paid to the incumbent under these two CLINs?

That is proprietary information and is not available for reference.

62
C.3.4.1 pg.16
Please provide Attachment 3 for Monthly Status Report?

SEE ATTACHED MONTHLY STATUS REPORT

63
C.4.2 pg.27
Where is Attachment 5 – Cyber Security checklist? Please provide that as it is not included in the solicitation files?

SEE ATTACHED CYBER SECURITY CHECK LIST

64
C.4.2.4 pg.29
How often is patching done on the servers?

As needed.

65
C.4.2.10 pg.32
What is the current inventory of equipment that will be available to the offeror and where is each piece of equipment in its lifecycle?

Refer to the inventory – you will see a column when the item was placed in service.

66
C.5.1 pg.34
Section 5.1 states that we will have 324 delegates in 8 sessions. Introduction states that there will be 500 delegates in 10 sessions. Which is correct?

324 delegates in eight sessions.

67
F.11 pg.59
Please provide the QASP template (Attachment 4).

SEE ATTACHED QASP

68
H.4 pg.66
What sort of “proof” is required that the staff can speak and converse in English for the proposal response?

See response to item #47

69
H.10 pg.69
Please provide the Non-Disclosure of Government Information (Attachment 2).

SEE ATTACHED NON-DISCLOSURE OF GOVERNMENT INFORMATION

70
L.8 pg.97
Delivery of proposal are to be delivered in hard copy and not electronically?

Proposals can be delivered either hard copy or electronically to postellbj@state.gov. Please see page 97 section L.8 Delivery of Proposals.

71
L.8 pg.97
Delivery of proposal is marked in the solicitation as April 3? Delivery on FBO site is marked as April 4. Please provide clarification.

Proposal will be due on April 10, 2017 at 4:00 PM EST.

72
Tab C Past Performance pg.103
Please provide a word version of Attachment D so we may build our past performance profiles?

SEE ATTACHED PAST PERFORMANCE SURVEY.

73
Pricing Tables pg.105
Is there an Excel template for Pricing Table 3 or must that be created by the offeror?

Must be created by Offeror.

74
Pricing Table 3
Is any supporting documents required for cost reimbursable items such as lodging?

Such, all items marked CR need to include supporting documents when submitting invoices for payment.

75
M.6 pg.111
Is price evaluated based on labor cost (FP elements) or total including cost reimbursable elements?

Total cost – best value. Please refer to section M.6 pg. 111.

76
Tab C Past Performance pg.103
There is a requirement for “significant” subcontractors to complete 3 contractor evaluation forms. Does this include subcontractors for items such as lodging and if so what is considered “significant”?

Significant subcontractors are those subcontractors that perform a significant part of the work separate from the prime contractor. In terms of dollar expenditures, subcontractors in excess of $150,000.00 would be considered significant and would require the CO’s approval prior to subcontract award. Lodging is not considered a significant subcontractor.

77
L.12(22) pg.107
Cost or price analysis for each subcontractor is required but in section L.12(7) subcontractor’s breakdown of prices is not required. The cost analysis would include the breakdown-how much detail is required?

Provide an itemized cost breakdown by CLIN as noted in the solicitation.

Attachment 5 – Quality Assurance Surveillance Plan (QASP)

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the Contractor’s actions while implementing the requirements/objectives listed in the Statement of Work (SOW). It is designed to provide an effective surveillance method of monitoring the Contracting firm’s performance for each listed objective in the SOW.

The QASP provides a systematic method to evaluate the services the Contractor is required to furnish. It is based on the premise the Government desires to maintain a quality standard in supporting, providing recommendations, addressing planning and budgetary needs, and an evaluation that a service contract is the best means of achieving those objectives.

The Contractor, and not the Government, is responsible for implementing their own management and quality control procedures to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the hotel inspection report, food meal plan and inspection reports are the drivers for ensuring the delivery of quality products. The Contractor is required to develop a comprehensive program of activities for all tasks for each management area. The first major step to ensuring a “self-correcting” contract is to ensure that the approved work plan provides the measures needed to lead the contractor to success. Once the work plan is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

SURVEILLANCE: The Government Contracting Officer’s Representatives (COR’s) will monitor the contractor’s work and will be the designated person to receive complaints directly from the designated Government Point of Contact (POC) for that specific management area.

STANDARD: Timeliness of the reports and plans shall not exceed the thresholds cited below in Table 1 for each performance standard. The COR shall notify the Contracting Officer for appropriate action in accordance with FAR 52.212-4, Contract Terms and Conditions-Commercial Items (May 1997) or the appropriate Inspection of Services clause, if any of the above service areas exceed the thresholds.

The Performance Requirements Summary (PRS) in Table 1 outlines the Government’s performance requirements for this contract.

Performance Objective

Performance Standard
Acceptable Quality Level (AQL)
Surveillance Method
Incentive

Identification of Responsible Officials,

Emailed to the CO and COR within one (1) working day of changes in personnel.
Two (2) working days of changes in personnel.
100% inspection
CPARS report (positive or negative
Hotel Inspection Report
E-mailed to the COR within one (1) working day following the beginning of each week. Shall be in electronic form in Microsoft office compliant format.
Two (2) working days following the end of each week.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

100% inspection
CPARS report (positive or negative)
Food Meal Plan
E-mailed to the COR within one (1) working days following the beginning of each week. Shall be in electronic form in Microsoft office compliant format.
One (1) working day following the end of each week.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

100% inspection
CPARS report (positive or negative)
Reports/plans
Provide various reports/plans as required under the OSHA standards, Host Nation Food Service regulations and noted in section.2.12.1 Deliverables.
Provide report to the COR for review within three working days from the date of the request. Maximum requirement 1x per week; minimum requirement 1x per month.
100% inspection
CPARS report (positive or negative
Maintenance Report
Provide monthly maintenance report that identifies level, methods and frequencies of required equipment and building inspections
Provide report to the COR for review on a bi weekly basis within three working days of the end of the work week.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

100% inspection
CPARS report (positive or negative
Delegate Complaints
Provide action to CO and COR regarding Contractors response to resolving complaints by the delegates. Emailed to the CO/COR within 24 hours of receipt and acknowledgement of the complaint.
Two (2) working days following the end of each week.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

100% inspection
CPARS report (positive or negative)

Table 1: PERFORMANCE REQUIREMENTS SUMMARY

File details come from the government source that posted it. Updated .