Attachment_5_QASP_1.docx

Attachment 5 – Quality Assurance Surveillance Plan (QASP)

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the Contractor’s actions while implementing the requirements/objectives listed in the Statement of Work (SOW). It is designed to provide an effective surveillance method of monitoring the Contracting firm’s performance for each listed objective in the SOW.

The QASP provides a systematic method to evaluate the services the Contractor is required to furnish. It is based on the premise the Government desires to maintain a quality standard in supporting, providing recommendations, addressing planning and budgetary needs, and an evaluation that a service contract is the best means of achieving those objectives.

The Contractor, and not the Government, is responsible for implementing their own management and quality control procedures to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the hotel inspection report, food meal plan and inspection reports are the drivers for ensuring the delivery of quality products. The Contractor is required to develop a comprehensive program of activities for all tasks for each management area. The first major step to ensuring a “self-correcting” contract is to ensure that the approved work plan provides the measures needed to lead the contractor to success. Once the work plan is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

SURVEILLANCE: The Government Contracting Officer’s Representatives (COR’s) will monitor the contractor’s work and will be the designated person to receive complaints directly from the designated Government Point of Contact (POC) for that specific management area.

STANDARD: Timeliness of the reports and plans shall not exceed the thresholds cited below in Table 1 for each performance standard. The COR shall notify the Contracting Officer for appropriate action in accordance with FAR 52.212-4, Contract Terms and Conditions-Commercial Items (May 1997) or the appropriate Inspection of Services clause, if any of the above service areas exceed the thresholds.

The Performance Requirements Summary (PRS) in Table 1 outlines the Government’s performance requirements for this contract.

Performance Objective

Identification of Responsible Officials,

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

< 5% rejection rate of all formal deliverables submitted under the performance provisions of the contract;

<10% rejection rate of draft submissions.

Table 1: PERFORMANCE REQUIREMENTS SUMMARY