RFP-SO03-26D Inmate Communications Services addenda D.pdf
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- Attached to
- Inmate Communication Services
- Solicitation number
- 2137476
- Issued by
- Orange County, New York
About this file
This is Addendum D to RFP-SO03-26 issued by the Orange County Department of General Services in New York for Inmate Communication Services at the Orange County Correctional Facility. The addendum modifies the original RFP to specify that the successful vendor will install, maintain, host, and operate a web-based inmate communication system including telephone services and inmate tablets at OCCF. The system must be a hosted, internet-based application securely accessible to OCCF administration from anywhere via mobile devices and desktop computers. Key modifications remove references to money kiosks from multiple sections, eliminate several subsections related to account establishment and other service features, and renumber the Installation/Disconnection and Cutover, Maintenance, and Training section from Section V to Section X. The vendor must provide inmate phones, remote administration stations, the OCCF Administration Platform, and complete installation by November 2026. Additionally, the addendum introduces a new requirement for a detailed technical proposal containing a point-by-point response to each specification requirement listed in the RFP.
The contract operates on a revenue-sharing model with no cost to the County; the vendor retains ownership of all system components and equipment while paying the County a percentage of system revenue as proposed in the vendor's response. The vendor bears all responsibility for hardware, software, installation, maintenance, and disconnection costs. The facility currently houses an average daily population of 467 inmates with maximum capacity of 802 across 19 housing units. The incumbent vendor is Global Tel*Link Corp./ViaPath. The original RFP required questions by July 30, 2026, and proposals by August 13, 2026, with a contract term of five years plus options for up to three additional one-year renewal periods.
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Text version
Steven M. Neuhaus
County Executive
September 10, 2026
RE: RFP-SO03-26, Inmate Communication Services Addendum D
Dear Offerors:
This amendment is to address questions for the above-mentioned RFP.
1. Section III is hereby repealed and replaced with the following language:
OVERVIEW. The successful offeror (“Vendor”) awarded a contract (“Contract”) as a result of this RFP will install, maintain, host and operate a web-based inmate communication system, including telephone and tablets at OCCF (“System”). The Contract will result in no cost to the County and the County must receive the percentage of System revenue proposed by Vendor in response to this RFP.
Vendor shall own all the System components and equipment including the telephones and the tablets.
The System must be a hosted, Internet based application that is securely accessible by OCCF administration via the Internet from anywhere, at any time, including from mobile devices such as cellphones and tablets. The System must include telephone, inmate tablets along with digital mail services.
Inmate Communication System and Services
2. Section V(A)(2) is hereby amended to remove the reference to “money kiosks”.
3. Section V(L)(4) is hereby repealed.
4. Section V(L)(6) is hereby amended to repeal “and have an ability to establish accounts for called parties using mobile devices.”
5. Sections V(L)(7) and (8) are hereby repealed.
6. Section V(M) is hereby repealed.
Installation/Disconnection and Cutover, Maintenance, and Training
7. Section V: Installation/Disconnection and Cutover, Maintenance, and Training is hereby re-numbered as Section X.
Department of General Services
Renee Arnold-O’Regan, M.A.
Commissioner
255-275 Main St., P.O. Box 218
Goshen, New York 10924
TEL: (845) 291-2792 FAX: (845) 378-2365
www.orangeCountygov.com
8. Section X(3) is hereby repealed and replaced with the following language:
Section V(A)(3) is hereby stricken and replaced with the following language, “Vendor will provide inmate phones, remote administration station, the OCCF Administration Platform and other proposed products and/or features to be completed by November 2026.”
9. Section X(B)(7) is hereby amended to repeal “and money kiosks”.
10. Section X(E) is hereby amended to include a new Subsection 5 as follows:
Vendors shall replace all existing inmate phones, tablets, remote administration station(s), and other related hardware.
Submission of Proposals
11. A new Subsection 8 is hereby added to the Submission of Proposals section which reads as follows:
Technical Proposal. A detailed description of offeror’s technical approach to performing the services identified in the Specifications portion of this RFP and a point-by-point response, in the order listed, to each requirement in the Specifications portion of this RFP shall be provided.
Regards, Renee Arnold-O’Regan, M.A.
Commissioner of General Services
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