RFP-SO03-26C Inmate Communications Services addenda C.pdf

This is an addendum to a Request for Proposals issued by Orange County, New York's Department of General Services for Inmate Communication Services at the Orange County Correctional Facility. The addendum, dated September 4, 2026, announces a revised submission deadline of Thursday, September 17, 2026, at 4:00 P.M. The original RFP solicited proposals for a vendor to install, maintain, host, and operate a comprehensive web-based inmate communication system encompassing telephone kiosks, inmate and officer tablets, and money kiosks for the facility's lobby and booking areas. The facility currently houses an average daily population of 467 inmates with a maximum capacity of 802 across 19 housing units. The system must be internet-based and accessible to facility administration via mobile and desktop devices from any location. The contract term is five years with options for up to three additional one-year renewal periods, plus potential extension for up to two additional months at the County's discretion.

This is a revenue-sharing contract with no cost to the County; the selected vendor retains all system ownership and operational responsibility while paying the County a percentage of system revenue as proposed in the bid response. The incumbent vendor is Global Tel*Link Corp./ViaPath. The vendor must assume all responsibility for hardware, software, installation, maintenance, and disconnection costs, and provide 24/7/365 live domestic customer service support with response to major system outages within two hours. Vendors must demonstrate at least five years of experience providing web-based inmate communication systems in municipalities of similar or larger size and provide five customer references, with three demonstrating tablet implementation within the past 12 months. The system must comply with Federal Communications Commission regulations and New York State Commission of Correction guidelines and include call monitoring and recording capabilities with 18-month minimum storage, digital mail processing services, and multiple payment options.