RFP-SO03-26 B Inmate Communications Services addenda B.pdf

This is an addendum to a Request for Proposals issued by Orange County, New York's Department of General Services for inmate communication services at the Orange County Correctional Facility. Addendum B revises the submission deadline for vendor proposals from August 13, 2026, to Thursday, September 10, 2026, at 4:00 P.M. The RFP (RFP-SO03-26) solicits a vendor to install, maintain, host, and operate a web-based inmate communication system encompassing approximately 100 telephone kiosks, inmate and officer tablets, and money kiosks for lobby and booking areas. The facility houses an average daily population of 467 inmates across 19 housing units with a maximum capacity of 802. Questions from prospective vendors were due July 30, 2026, and a pre-proposal conference with site visit was scheduled prior to the submission deadline.

This is a revenue-sharing contract requiring no cost to the County, with the vendor retaining all system ownership and operational responsibility while paying Orange County a percentage of system revenue as proposed. The incumbent vendor is Global Tel*Link Corp./ViaPath. Vendors must demonstrate at least five years of experience providing web-based inmate communication systems in municipalities of similar or larger size and provide five customer references. The contract term is five years with options for up to three additional one-year renewal periods, plus potential extension for up to two additional months at the County's discretion. All hardware, software, installation, maintenance, and disconnection costs are the vendor's responsibility, and vendors must provide 24/7/365 live domestic customer service support with response to major system outages within two hours. Compliance with Federal Communications Commission regulations and New York State Commission of Correction guidelines is required.