RFP-SO03-26 A Inmate Communications Services addenda A.pdf

This is an addendum issued by the Orange County Department of General Services in New York regarding RFP-SO03-26 for Inmate Communication Services at the Orange County Correctional Facility. The addendum revises the submission deadline to Thursday, August 27, 2026, at 4:00 P.M., extending the original due date of August 13, 2026. The solicitation seeks a vendor to install, maintain, host, and operate a comprehensive web-based inmate communication system encompassing approximately 100 telephone kiosks, inmate and officer tablets, and money kiosks for lobby and booking areas at the facility, which houses an average daily population of 467 inmates with maximum capacity of 802 across 19 housing units. The system must be internet-based and accessible to OCCF administration from mobile and desktop devices. Questions regarding the RFP were due by July 30, 2026. The contract term is five years with options for up to three additional one-year renewal periods, plus potential extension for up to two additional months at the County's discretion.

This is a revenue-sharing contract with no cost to the County, as the vendor retains all system ownership and operational responsibility while paying the County a percentage of system revenue as proposed. The incumbent vendor is Global Tel*Link Corp./ViaPath. Vendors must demonstrate at least five years of experience providing web-based inmate communication systems in municipalities of similar or larger size, provide five customer references with three demonstrating tablet implementation within the past 12 months, comply with Federal Communications Commission regulations and New York State Commission of Correction guidelines, and provide 24/7/365 live domestic customer service support with major system outage response within two hours. All hardware, software, installation, maintenance, and disconnection costs are the vendor's responsibility. Evaluation criteria include qualifications and experience, references, technical proposal, timeline and availability, cost to called parties, and revenue to the County.