Response_to_Clarification_Questions.pdf

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Attached to
Master Agreement AZ|CTR063928
Contract number
CTR063928
Issued by
Arizona

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Written by GovTribe AI ·

This document is a Request for Proposal (RFP) Response from Insight Public Sector to the Arizona Department of Administration for Solicitation Number BPM004328, specifically addressing Uninterruptible Power Supply (UPS) equipment, service, maintenance, and support. The RFP response addresses clarification questions about Insight's capabilities, supply chain management, and service levels in the context of COVID-19 and ongoing supply chain challenges.

The response covers potential equipment sourcing from multiple Original Equipment Manufacturers (OEMs), including APC, Cyber Power, Vertiv, Eaton, and Tripp Lite. Insight indicates they do not maintain on-hand stock, instead working through multiple distributors and manufacturer partners to source products. They commit to 24-hour quote turnaround times, flexible delivery scheduling, and proactive communication about product availability and potential lead times. The company also noted current supply chain constraints, particularly chip shortages affecting some product lines, with potential recovery expected by end of December or early January. Insight emphasizes their ability to provide expedited shipping options, update lead times dynamically, and work collaboratively with the Arizona Department of Administration to meet service requirements.

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Insight RFP Response Arizona Department Of Administration BPM004328 Uninterruptible Power Supply (UPS): New Equipment, Service, Maintenance and Support

09/28/2022 Request for Proposal Response #BPM004328 Page | 1

Clarification Questions

Given that we are in a new environment with COVID 19 and Supply Chain challenges, would you please provide us with what your Service Levels look like?

Insight Response:

Insight prides itself on being flexible, unique, and responsive when meeting our clients’ needs.

Insight maintains that open communications is a key success factor in our client relationships.

Insight will strive to meet your requested delivery requirements. We will work with you at the time of quote and again upon receipt of all orders to provide current product ETAs, delivery schedules and any associated updates. Updates can be shared with the Arizona Department of Administration as needed. Meetings can be easily scheduled between Insight, the manufacturer, and the State to ensure requirements are being met.

Can we expect 24 hour turn times for quoting?

Insight Response:

Yes, the Insight team will provide 24-hour turnaround time for quoting.

Will there be any interruptions in Supply Chain that we need to be aware of?

Insight Response:

Due to supply constraints driven by the pandemic and current world events, Insight is unable to predict the effect on manufacturer/distributor product availability. We did solicit input directly from our OEM partners on this issue in response to this question:

• APC’s Service level related to COVID 19 are uninterrupted. Their field service team is operating on normal procedure now. There are Supply Chain constraints industry wide, most industries are suffering specifically from chip shortage. Q4 will be the timeframe where we see the most impact of this deficit, but recovery starts end of December/early January. The chip shortage only effects a handful of the APC products (mainly SMT/SMTL lines).

• Cyber Power currently is back to 80% stocked in their warehouse in MN and do not foresee any supply chain issue at this time.

• Vertiv has suggested that the more information that we can provide them in advance, the better. Depending on the units requested, Vertiv may have many that are in stock and ready to go. Insight will reach out to Vertiv ahead of time to check inventory levels and ETA’s. If Vertiv knows the bill of materials and approximately when a PO is expected, they will work with us to have units in stock.

• Eaton/Tripp Lite have noted that there are no “planned” interruptions that they are aware of, but any number of external factors could influence this in the future.

Can equipment be acquired within our SLA’s?

Insight Response:

Insight will work with the Arizona Department of Administration on mutually agreeable SLAs for the OEMs proposed. As mentioned in a previous response, we will work with you at the time of quote and upon receipt of order to provide up to date availability. We can offer product alternatives if delays are expected or provide estimates for expedited delivery if required.

Insight RFP Response Arizona Department Of Administration BPM004328 Uninterruptible Power Supply (UPS): New Equipment, 09/28/2022 Request for Proposal Response #BPM004328 Page | 2

What is your lead time?

Insight Response:

Lead times vary between the OEMs we have proposed and can differ from product to product.

Insight can provide product availability at the time of quote, providing current lead times for the equipment quoted. Upon receipt of your order, we can update those lead times and work with the Arizona Department of Administration on accurate ETAs, review options for expedited delivery, etc. as needed.

Do you have stock on hand?

Insight Response:

Typically, Insight does not have stock on hand. We work through multiple distributors and manufacturer partners to source our product.

What is the cost to expedite?

Insight Response:

Expedited shipping costs vary mainly based on weight and speed of delivery required (overnight, etc.) Insight would be happy to provide estimates for expedited shipping options on our quotes as requested.

Are you using Subcontractors? If so, please list them. We have a list of suppliers however need to know who you may subcontract to.

Insight Response:

No, Insight will not be using subcontractors for this project.

Is there an end date to the certificate noted in the response?

Insight Response:

No, there is not an end date to the certificate noted in our proposal response.

Do you have valid unexpired certifications? If so, please list them and current expiration date.

Insight Response:

Insight has provided unexpired certification letters from our proposed OEM partners:

• APC

• Cyber Power

• Vertiv

• Eaton

• Tripp Lite

There are currently no expiration dates.

File details come from the government source that posted it. Updated .