Pre-Proposal Network Opportunities Submission.xlsx

The document is a Pre-Proposal Network Opportunities Submission spreadsheet for RFP 410-26-84962, involving the Indiana Department of Administration (IDOA), Family and Social Services Administration (FSSA), and Division of Mental Health and Addiction (DMHA). The solicitation seeks up to five vendors to operate 988 Contact Centers providing crisis intervention services, with a mandatory 24/7/365 operational requirement. Vendors must receive, answer, and respond to calls, chats, and texts from Indiana residents experiencing mental health, substance use, or suicide-related crises. The pre-proposal conference is scheduled for October 7th, 2025, with proposal submissions due on December 1st, 2025, at 3:00 PM ET. The anticipated contract go-live date is July 1st, 2026, with a four-year base term and potential one-year renewals.

The procurement includes specific set-aside goals of 8% Minority Business Enterprises, 11% Women Business Enterprises, and 3% Indiana Veteran Owned Small Businesses. The state will provide technological infrastructure, including a shared telephony platform and Customer Relationship Management (CRM) system, preferring cloud-based solutions in Microsoft Azure or Amazon Web Services. Vendors must be accredited by the Federal 988 Lifeline Administrator and be registered to do business in Indiana. The compensation structure includes 90% fixed monthly payments and 10% performance-based incentives contingent on achieving Key Performance Indicators (KPIs), with potential bonus payments up to 10%. All contact center operations must be conducted within Indiana, with vendors required to ensure comprehensive staff training in crisis intervention methodologies.