Att D - Cost Proposal Template.xlsx

XLSX spreadsheet 97 KB Posted Sep 25, 2025

Attached to: 988 Contact CentersBid Documents
Solicitation number: 410-26-84962
Issued by: Marion County, Indiana

About this file

Written by GovTribe AI · Sep 25, 2025

This document is a Cost Proposal Template (Attachment D) for the Indiana Division of Mental Health and Addiction (DMHA) 988 Contact Center Services Request for Proposal (RFP 410-26-84962). The RFP outlines a comprehensive cost proposal framework for potential vendors seeking to provide 988 crisis contact center services, with five potential award scenarios ranging from one to five organizations being awarded. The cost proposal requires vendors to submit detailed staffing and operations costs for a base four-year term and an optional two-year extension. Cost Proposal A, which assumes five organizations will be awarded with each responsible for 20% of calls, chats, and texts, is the only scenario that will be scored during the evaluation process.

The pricing structure is designed with two funding mechanisms: 90% of the total bid amount will be disbursed through fixed monthly payments, and 10% will be contingent upon achieving Key Performance Indicators (KPIs). Vendors must complete detailed tables documenting staffing expenses, including position titles, number of full-time equivalents (FTEs), annual costs, and total staffing costs for each year. Similarly, vendors must itemize operations costs, explaining how each expense contributes to meeting RFP objectives. The template provides flexibility by requiring vendors to complete cost proposals for scenarios where 1-5 organizations might be awarded, allowing the state to determine the most cost-effective approach based on the proposals received.

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Other files

File	Type	Posted
RFP Boilerplate Documentv4.pdf	PDF	Nov 17, 2025
Att E - Business Proposal updated.docx	DOCX document	Nov 17, 2025
Addendum 3.docx	DOCX document	Nov 17, 2025
Final -Att G - QandA draft.xlsx	XLSX spreadsheet	Nov 10, 2025
Addendum 2.docx	DOCX document	Oct 20, 2025
RFP Boilerplate Documentv3.pdf	PDF	Oct 20, 2025
Pre-Proposal Network Opportunities Submission.xlsx	XLSX spreadsheet	Oct 20, 2025
Att K3 - Crisis Lifeline Network Agreement.pdf	PDF	Oct 20, 2025
Att K1 - Average Call Volume.pdf	PDF	Oct 6, 2025
Addendum 1.docx	DOCX document	Oct 6, 2025
RFP Boilerplate Documentv2.pdf	PDF	Oct 6, 2025
Att K2 - Indiana 988 Contact Center Manual.pdf	PDF	Oct 6, 2025
Att A1 - IVOSB.docx	DOCX document	Sep 25, 2025
Att F - Technical Proposal.docx	DOCX document	Sep 25, 2025
Att C - Indiana Economic Impact Form.xlsx	XLSX spreadsheet	Sep 25, 2025
Att I - Pre-proposal Network Form.docx	DOCX document	Sep 25, 2025
Att G - QandA.xlsx	XLSX spreadsheet	Sep 25, 2025
Att B - Sample Contract.docx	DOCX document	Sep 25, 2025
Att K - Scope of Work.docx	DOCX document	Sep 25, 2025
Att O Artificial Intelligence - Technical Questions.docx	DOCX document	Sep 25, 2025
Att M - Resource Usage Template.xlsx	XLSX spreadsheet	Sep 25, 2025
Att N - Cloud Questionnaire.xlsx	XLSX spreadsheet	Sep 25, 2025
Att B1 - IOT-IaaS.docx	DOCX document	Sep 25, 2025
Att L - Infrastructure Overview.docx	DOCX document	Sep 25, 2025
Att A - MWBE.docx	DOCX document	Sep 25, 2025
Att E - Business Proposal.docx	DOCX document	Sep 25, 2025
Att B2 - IOT-PaaS.docx	DOCX document	Sep 25, 2025
RFP Boilerplate Document.pdf	PDF	Sep 25, 2025
Att H - Reference Check.docx	DOCX document	Sep 25, 2025
Att B3 - IOT-SaaS.docx	DOCX document	Sep 25, 2025
Att J - Attestation Form.docx	DOCX document	Sep 25, 2025

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Title

Division of Mental Health and Addiction
988 Contact Center Services RFP
Attachment D - Cost Proposal
	RFP 410-26-84962
	State of Indiana

Summary

DMHA 988 Contact Center RFP
Attachment D - Cost Proposal	Respondent:	[Insert Organization Name]
Summary		Please Complete Yellow Shaded Regions

INSTRUCTIONS: Please fill in only the cells shaded yellow, including the Respondent Name field above. The blue shaded cells will populate automatically, calculated from your bid information entered on the tabs that follow. Other than entering your organization’s name at the top of the page, there is no response necessary on this tab.

On the following tabs, you will be asked to report your proposed staffing and operations costs for five (5) possible award scenarios. The first tab, Cost Proposal A, requires proposed costs in an award scenario in which five (5) organizations are awarded and, therefore, each organization is responsible for twenty percent (20%) of the calls, chats, and texts. Cost Proposal A is the only cost proposal that will be scored as part of this RFP. The other cost proposals (B, C, D, and E) contemplate possible award scenarios in which one (1), two (2), three (3), or four (4) organizations are awarded and, therefore, each organization is responsible for a greater percentage of the calls, chats, and texts. These cost proposals will not be scored, but will be used to determine the total bid amount, if the State awards fewer than five (5) vendors.

		Table 1: Total Bid A - 20% of Calls, Chats, and Texts [SCORED]		Table 4: Total Amount D - 50% of Calls, Chats, and Texts [NOT SCORED]
		Total Bid Amount
(Years 1 - 4)	$ - 0		Total Amount
(Years 1 - 4)	$ - 0
		Total Fixed Fee Payment (90% of Total Bid Amount)	$ - 0	Total Fixed Fee Payment (90% of Total Amount)	$ - 0
		Total KPI Payment (10% of Total Bid Amount)	$ - 0	Total KPI Payment (10% of Total Amount)	$ - 0

		Table 2: Total Amount B - 25% of Calls, Chats, and Texts [NOT SCORED]		Table 5: Total Amount E - 100% of Calls, Chats, and Texts [NOT SCORED]
		Total Amount
(Years 1 - 4)	$ - 0		Total Amount
(Years 1 - 4)	$ - 0
		Total Fixed Fee Payment (90% of Total Amount)	$ - 0	Total Fixed Fee Payment (90% of Total Amount)	$ - 0
		Total KPI Payment (10% of Total Amount)	$ - 0	Total KPI Payment (10% of Total Amount)	$ - 0

		Table 3: Total Amount C - 33.33% of Calls, Chats, and Texts [NOT SCORED]
		Total Amount
(Years 1 - 4)	$ - 0
		Total Fixed Fee Payment (90% of Total Amount)	$ - 0
		Total KPI Payment (10% of Total Amount)	$ - 0

Table 6: Total Bid Summary A - 20% of Calls, Chats, and Texts [SCORED]
	Base Term					Optional Extension Term			Total Base + Extension Year Costs
Component	Year 1 Cost	Year 2 Cost	Year 3 Cost	Year 4 Cost	Total Base Term Costs	Extension Year 1 Cost	Extension Year 2 Cost	Total Extension Years Cost
Staffing Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Operations Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
TOTAL	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

Table 7: Total Bid Summary B - 25% of Calls, Chats, and Texts [NOT SCORED]
	Base Term					Optional Extension Term			Total Base + Extension Year Costs
Component	Year 1 Cost	Year 2 Cost	Year 3 Cost	Year 4 Cost	Total Base Term Costs	Extension Year 1 Cost	Extension Year 2 Cost	Total Extension Years Cost
Staffing Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Operations Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
TOTAL	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Table 8: Total Bid Summary C - 33.33% of Calls, Chats, and Texts [NOT SCORED]
	Base Term					Optional Extension Term			Total Base + Extension Year Costs
Component	Year 1 Cost	Year 2 Cost	Year 3 Cost	Year 4 Cost	Total Base Term Costs	Extension Year 1 Cost	Extension Year 2 Cost	Total Extension Years Cost
Staffing Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Operations Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
TOTAL	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Table 9: Total Bid Summary D - 50% of Calls, Chats, and Texts [NOT SCORED]
	Base Term					Optional Extension Term			Total Base + Extension Year Costs
Component	Year 1 Cost	Year 2 Cost	Year 3 Cost	Year 4 Cost	Total Base Term Costs	Extension Year 1 Cost	Extension Year 2 Cost	Total Extension Years Cost
Staffing Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Operations Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
TOTAL	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Table 10: Total Bid Summary E - 100% of Calls, Chats, and Texts [NOT SCORED]
	Base Term					Optional Extension Term			Total Base + Extension Year Costs
Component	Year 1 Cost	Year 2 Cost	Year 3 Cost	Year 4 Cost	Total Base Term Costs	Extension Year 1 Cost	Extension Year 2 Cost	Total Extension Years Cost
Staffing Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Operations Costs	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
TOTAL	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

Cost Proposal A

DMHA 988 Contact Center Services RFP
Attachment D - Cost Proposal		Respondent:	[Insert Organization Name]
Cost Proposal A - 20% of State Calls, Chats, and Texts
	Instructions: Please complete the following cost proposal under the assumption that five (5) organizations are awarded and, therefore, each organization will answer about twenty percent (20%) of the calls, chats, and texts. The information in this cost proposal tab will be scored as part of the RFP.

Please fill in the cells shaded yellow. Do not fill in the grey and blue cells. Note that the blue cells will populate automatically.

As shown in Table 11, if awarded, the total cost outlined in this tab will be allocated across two funding mechanisms. Ninety percent (90%) of the total bid amount will be disbursed through fixed monthly payments and the remaining ten percent (10%) will be contingent upon the organization’s achievement of the Key Performance Indicators (KPIs). Please see the Scope of Work for more details on payment.

In Table 12, please provide the details requested in each column for all staff members. Each staff member should occupy one row of the table. For the purposes of this Cost Proposal, Full-Time Equivalent (FTE) shall mean the equivalent number of full-time personnel according to total anticipated hours worked for a particular position. If you are proposing multiple people or Full-Time Equivalents (FTEs) for the same Position Title, at the same Hourly Billable Rate, please only utilize one row in the table below with the Hourly Billable Rate for each individual person/FTE (i.e. not cumulative for each person/FTE). If you are proposing multiple people/FTEs for the same position title at different Hourly Billable Rates, please utilize separate rows in the table below.

			Table 11: Summary A
			Total Base Term Staffing Cost	$ - 0
			Total Optional Extension Term Staffing Cost	$ - 0
			Total Base Term Operations Cost	$ - 0
			Total Optional Extension Term Operations Cost	$ - 0
			Total Base Term Cost (90% of Total Costs)	$ - 0
			Total Base Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Total Base Term + Extension Term Cost (90% of Total Costs)	$ - 0
			Total Base Term + Extension Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Table 12: Staffing Expenses A
					Base Year 1			Base Year 2			Base Year 3			Base Year 4			Total Base Term	Optional Extension Year 1			Optional Extension Year 2			Total Optional Extension Term
			Position Title	Brief Description	Number of FTEs	Annual Cost for One FTE	Total Year 1 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 2 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 3 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 4 Staffing Cost by Position	Total Staffing Cost for Base Term	Number of FTEs	Annual Cost for One FTE	Total Year +1 Staffing Cost by Position	Number of FTEs	Annual Cost for one FTE	Total Year +2 Staffing Cost by Position	Total Staffing Cost for Optional Extension Term
			Example: Peer Support Specialists	Provides specialized support, when needed, to 988 visitors	10	$ 50,000.00	$ 500,000.00	10	$ 50,000.00	$ 500,000.00	10	$ 52,000.00	$ 520,000.00	12	$ 52,000.00	$ 624,000.00	$ 1,520,000.00	12	$ 55,000.00	$ 660,000.00	12	$ 55,000.00	$ 660,000.00	$ 1,320,000.00
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
						Total:	$ - 0		Total:	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0
			Table 13: Operations Costs A
							Base Term					Optional Extension Term
			Item/Activity/Ect.	Brief Description	One Sentence Explanation
of How Item Helps Meet RFP Objective	Basis for Cost Estimate	Total Year 1 Operations Cost	Total Year 2 Operations Cost	Total Year 3 Operations Cost	Total Year 4 Operations Cost	Total Operations Cost for Base Term	Total Year +1 Operations Cost	Total Year +2 Operations Cost	Total Operations Cost for Optional Extension Term
			Example: Computers	Laptops for Crisis Specialists	Laptops will ensure that crisis specialists can respond quickly to calls, chats, and texts as well as record accurate information.	Estimated cost per computer multiplied by number of employees. Additional annual costs to account for growth.	$ 15,000.00	$ 2,000.00	$ 2,000.00	$ 1,000.00	$ 20,000.00	$ 1,000.00	$ 1,000.00	$ 2,000.00
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
						Total:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

Cost Proposal B

DMHA 988 Contact Center Services RFP
Attachment D - Cost Proposal		Respondent:	[Insert Organization Name]
Cost Proposal B - 25% of State Calls, Chats, and Texts
	Instructions: Please complete the following cost proposal under the assumption that four (4) organizations are awarded and, therefore, each organization will answer about twenty-five percent (25%) of the calls, chats, and texts. The information in this cost proposal tab will not be scored as part of the RFP; however, the information will be used to determine award amounts if four (4) organizations are awarded.

Please fill in the cells shaded yellow. Do not fill in the grey and blue cells. Note that the blue cells will populate automatically.

As shown in Table 14, if awarded, the total cost outlined in this tab will be allocated across two funding mechanisms. Ninety percent (90%) of the total bid amount will be disbursed through fixed monthly payments and the remaining ten percent (10%) will be contingent upon the organization’s achievement of the Key Performance Indicators (KPIs). Please see the Scope of Work for more details on payment.

In Table 15, please provide the details requested in each column for all staff members. Each staff member should occupy one row of the table. For the purposes of this Cost Proposal, Full-Time Equivalent (FTE) shall mean the equivalent number of full-time personnel according to total anticipated hours worked for a particular position. If you are proposing multiple people or Full-Time Equivalents (FTEs) for the same Position Title, at the same Hourly Billable Rate, please only utilize one row in the table below with the Hourly Billable Rate for each individual person/FTE (i.e. not cumulative for each person/FTE). If you are proposing multiple people/FTEs for the same position title at different Hourly Billable Rates, please utilize separate rows in the table below.

			Table 14: Summary B
			Total Base Term Staffing Cost	$ - 0
			Total Optional Extension Term Staffing Cost	$ - 0
			Total Base Term Operations Cost	$ - 0
			Total Optional Extension Term Operations Cost	$ - 0
			Total Base Term Cost (90% of Total Costs)	$ - 0
			Total Base Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Total Base Term + Extension Term Cost (90% of Total Costs)	$ - 0
			Total Base Term + Extension Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Table 15: Staffing Expenses B
					Base Year 1			Base Year 2			Base Year 3			Base Year 4			Total Base Term	Optional Extension Year 1			Optional Extension Year 2			Total Optional Extension Term
			Position Title	Brief Description	Number of FTEs	Annual Cost for One FTE	Total Year 1 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 2 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 3 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 4 Staffing Cost by Position	Total Staffing Cost for Base Term	Number of FTEs	Annual Cost for One FTE	Total Year +1 Staffing Cost by Position	Number of FTEs	Annual Cost for one FTE	Total Year +2 Staffing Cost by Position	Total Staffing Cost for Optional Extension Term
			Example: Peer Support Specialists	Provides specialized support, when needed, to 988 visitors	10	$ 50,000.00	$ 500,000.00	10	$ 50,000.00	$ 500,000.00	10	$ 52,000.00	$ 520,000.00	12	$ 52,000.00	$ 624,000.00	$ 1,520,000.00	12	$ 55,000.00	$ 660,000.00	12	$ 55,000.00	$ 660,000.00	$ 1,320,000.00
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
						Total:	$ - 0		Total:	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0
			Table 16: Operations Costs B
							Base Term					Optional Extension Term
			Item/Activity/Ect.	Brief Description	One Sentence Explanation
of How Item Helps Meet RFP Objective	Basis for Cost Estimate	Total Year 1 Operations Cost	Total Year 2 Operations Cost	Total Year 3 Operations Cost	Total Year 4 Operations Cost	Total Operations Cost for Base Term	Total Year +1 Operations Cost	Total Year +2 Operations Cost	Total Operations Cost for Optional Extension Term
			Example: Computers	Laptops for Crisis Specialists	Laptops will ensure that crisis specialists can respond quickly to calls, chats, and texts as well as record accurate information.	Estimated cost per computer multiplied by number of employees. Additional annual costs to account for growth.	$ 15,000.00	$ 2,000.00	$ 2,000.00	$ 1,000.00	$ 20,000.00	$ 1,000.00	$ 1,000.00	$ 2,000.00
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
						Total:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

Cost Proposal C

DMHA 988 Contact Center Services RFP
Attachment D - Cost Proposal		Respondent:	[Insert Organization Name]
Cost Proposal C - 33.33% of State Calls, Chats, and Texts
	Instructions: Please complete the following cost proposal under the assumption that three (3) organizations are awarded and, therefore, each organization will answer about one third (1/3) of the calls, chats, and texts. The information in this cost proposal tab will not be scored as part of the RFP; however, the information will be used to determine award amounts if three (3) organizations are awarded.

Please fill in the cells shaded yellow. Do not fill in the grey and blue cells. Note that the blue cells will populate automatically.

As shown in Table 17, if awarded, the total cost outlined in this tab will be allocated across two funding mechanisms. Ninety percent (90%) of the total bid amount will be disbursed through fixed monthly payments and the remaining ten percent (10%) will be contingent upon the organization’s achievement of the Key Performance Indicators (KPIs). Please see the Scope of Work for more details on payment.

In Table 18, please provide the details requested in each column for all staff members. Each staff member should occupy one row of the table. For the purposes of this Cost Proposal, Full-Time Equivalent (FTE) shall mean the equivalent number of full-time personnel according to total anticipated hours worked for a particular position. If you are proposing multiple people or Full-Time Equivalents (FTEs) for the same Position Title, at the same Hourly Billable Rate, please only utilize one row in the table below with the Hourly Billable Rate for each individual person/FTE (i.e. not cumulative for each person/FTE). If you are proposing multiple people/FTEs for the same position title at different Hourly Billable Rates, please utilize separate rows in the table below.

			Table 17: Summary C
			Total Base Term Staffing Cost	$ - 0
			Total Optional Extension Term Staffing Cost	$ - 0
			Total Base Term Operations Cost	$ - 0
			Total Optional Extension Term Operations Cost	$ - 0
			Total Base Term Cost (90% of Total Costs)	$ - 0
			Total Base Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Total Base Term + Extension Term Cost (90% of Total Costs)	$ - 0
			Total Base Term + Extension Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Table 18: Staffing Expenses C
					Base Year 1			Base Year 2			Base Year 3			Base Year 4			Total Base Term	Optional Extension Year 1			Optional Extension Year 2			Total Optional Extension Term
			Position Title	Brief Description	Number of FTEs	Annual Cost for One FTE	Total Year 1 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 2 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 3 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 4 Staffing Cost by Position	Total Staffing Cost for Base Term	Number of FTEs	Annual Cost for One FTE	Total Year +1 Staffing Cost by Position	Number of FTEs	Annual Cost for one FTE	Total Year +2 Staffing Cost by Position	Total Staffing Cost for Optional Extension Term
			Example: Peer Support Specialists	Provides specialized support, when needed, to 988 visitors	10	$ 50,000.00	$ 500,000.00	10	$ 50,000.00	$ 500,000.00	10	$ 52,000.00	$ 520,000.00	12	$ 52,000.00	$ 624,000.00	$ 1,520,000.00	12	$ 55,000.00	$ 660,000.00	12	$ 55,000.00	$ 660,000.00	$ 1,320,000.00
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
						Total:	$ - 0		Total:	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0
			Table 19: Operations Costs C
							Base Term					Optional Extension Term
			Item/Activity/Ect.	Brief Description	One Sentence Explanation
of How Item Helps Meet RFP Objective	Basis for Cost Estimate	Total Year 1 Operations Cost	Total Year 2 Operations Cost	Total Year 3 Operations Cost	Total Year 4 Operations Cost	Total Operations Cost for Base Term	Total Year +1 Operations Cost	Total Year +2 Operations Cost	Total Operations Cost for Optional Extension Term
			Example: Computers	Laptops for Crisis Specialists	Laptops will ensure that crisis specialists can respond quickly to calls, chats, and texts as well as record accurate information.	Estimated cost per computer multiplied by number of employees. Additional annual costs to account for growth.	$ 15,000.00	$ 2,000.00	$ 2,000.00	$ 1,000.00	$ 20,000.00	$ 1,000.00	$ 1,000.00	$ 2,000.00
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
						Total:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

Cost Proposal D

DMHA 988 Contact Center Services RFP
Attachment D - Cost Proposal		Respondent:	[Insert Organization Name]
Cost Proposal D - 50% of State Calls, Chats, and Texts
	Instructions: Please complete the following cost proposal under the assumption that two (2) organizations are awarded and, therefore, each organization will answer about fifty percent (50%) of the calls, chats, and texts. The information in this cost proposal tab will not be scored as part of the RFP; however, the information will be used to determine award amounts if two (2) organizations are awarded.

Please fill in the cells shaded yellow. Do not fill in the grey and blue cells. Note that the blue cells will populate automatically.

As shown in Table 20, if awarded, the total cost outlined in this tab will be allocated across two funding mechanisms. Ninety percent (90%) of the total bid amount will be disbursed through fixed monthly payments and the remaining ten percent (10%) will be contingent upon the organization’s achievement of the Key Performance Indicators (KPIs). Please see the Scope of Work for more details on payment.

In Table 21, please provide the details requested in each column for all staff members. Each staff member should occupy one row of the table. For the purposes of this Cost Proposal, Full-Time Equivalent (FTE) shall mean the equivalent number of full-time personnel according to total anticipated hours worked for a particular position. If you are proposing multiple people or Full-Time Equivalents (FTEs) for the same Position Title, at the same Hourly Billable Rate, please only utilize one row in the table below with the Hourly Billable Rate for each individual person/FTE (i.e. not cumulative for each person/FTE). If you are proposing multiple people/FTEs for the same position title at different Hourly Billable Rates, please utilize separate rows in the table below.

			Table 20: Summary D
			Total Base Term Staffing Cost	$ - 0
			Total Optional Extension Term Staffing Cost	$ - 0
			Total Base Term Operations Cost	$ - 0
			Total Optional Extension Term Operations Cost	$ - 0
			Total Base Term Cost (90% of Total Costs)	$ - 0
			Total Base Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Total Base Term + Extension Term Cost (90% of Total Costs)	$ - 0
			Total Base Term + Extension Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Table 21: Staffing Expenses D
					Base Year 1			Base Year 2			Base Year 3			Base Year 4			Total Base Term	Optional Extension Year 1			Optional Extension Year 2			Total Optional Extension Term
			Position Title	Brief Description	Number of FTEs	Annual Cost for One FTE	Total Year 1 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 2 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 3 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 4 Staffing Cost by Position	Total Staffing Cost for Base Term	Number of FTEs	Annual Cost for One FTE	Total Year +1 Staffing Cost by Position	Number of FTEs	Annual Cost for one FTE	Total Year +2 Staffing Cost by Position	Total Staffing Cost for Optional Extension Term
			Example: Peer Support Specialists	Provides specialized support, when needed, to 988 visitors	10	$ 50,000.00	$ 500,000.00	10	$ 50,000.00	$ 500,000.00	10	$ 52,000.00	$ 520,000.00	12	$ 52,000.00	$ 624,000.00	$ 1,520,000.00	12	$ 55,000.00	$ 660,000.00	12	$ 55,000.00	$ 660,000.00	$ 1,320,000.00
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
						Total:	$ - 0		Total:	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0
			Table 22: Operations Costs D
							Base Term					Optional Extension Term
			Item/Activity/Ect.	Brief Description	One Sentence Explanation
of How Item Helps Meet RFP Objective	Basis for Cost Estimate	Total Year 1 Operations Cost	Total Year 2 Operations Cost	Total Year 3 Operations Cost	Total Year 4 Operations Cost	Total Operations Cost for Base Term	Total Year +1 Operations Cost	Total Year +2 Operations Cost	Total Operations Cost for Optional Extension Term
			Example: Computers	Laptops for Crisis Specialists	Laptops will ensure that crisis specialists can respond quickly to calls, chats, and texts as well as record accurate information.	Estimated cost per computer multiplied by number of employees. Additional annual costs to account for growth.	$ 15,000.00	$ 2,000.00	$ 2,000.00	$ 1,000.00	$ 20,000.00	$ 1,000.00	$ 1,000.00	$ 2,000.00
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
						Total:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

Cost Proposal E

DMHA 988 Contact Center Services RFP
Attachment D - Cost Proposal		Respondent:	[Insert Organization Name]
Cost Proposal E - 100% of State Calls, Chats, and Texts
	Instructions: Please complete the following cost proposal under the assumption that one (1) organization is awarded and, therefore, the organization will answer one hundred percent (100%) of the calls, chats, and texts. The information in this cost proposal tab will not be scored as part of the RFP; however, the information will be used to determine the award amount if one (1) organization is awarded.

Please fill in the cells shaded yellow. Do not fill in the grey and blue cells. Note that the blue cells will populate automatically.

As shown in Table 13, if awarded, the total cost outlined in this tab will be allocated across two funding mechanisms. Ninety percent (90%) of the total bid amount will be disbursed through fixed monthly payments and the remaining ten percent (10%) will be contingent upon the organization’s achievement of the Key Performance Indicators (KPIs). Please see the Scope of Work for more details on payment.

In Table 24, please provide the details requested in each column for all staff members. Each staff member should occupy one row of the table. For the purposes of this Cost Proposal, Full-Time Equivalent (FTE) shall mean the equivalent number of full-time personnel according to total anticipated hours worked for a particular position. If you are proposing multiple people or Full-Time Equivalents (FTEs) for the same Position Title, at the same Hourly Billable Rate, please only utilize one row in the table below with the Hourly Billable Rate for each individual person/FTE (i.e. not cumulative for each person/FTE). If you are proposing multiple people/FTEs for the same position title at different Hourly Billable Rates, please utilize separate rows in the table below.

			Table 23: Summary E
			Total Base Term Staffing Cost	$ - 0
			Total Optional Extension Term Staffing Cost	$ - 0
			Total Base Term Operations Cost	$ - 0
			Total Optional Extension Term Operations Cost	$ - 0
			Total Base Term Cost (90% of Total Costs)	$ - 0
			Total Base Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Total Base Term + Extension Term Cost (90% of Total Costs)	$ - 0
			Total Base Term + Extension Term KPI Bonus Cost (10% of Total Costs)	$ - 0
			Table 24: Staffing Expenses E
					Base Year 1			Base Year 2			Base Year 3			Base Year 4			Total Base Term	Optional Extension Year 1			Optional Extension Year 2			Total Optional Extension Term
			Position Title	Brief Description	Number of FTEs	Annual Cost for One FTE	Total Year 1 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 2 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 3 Staffing Cost by Position	Number of FTEs	Annual Cost for One FTE	Total Year 4 Staffing Cost by Position	Total Staffing Cost for Base Term	Number of FTEs	Annual Cost for One FTE	Total Year +1 Staffing Cost by Position	Number of FTEs	Annual Cost for one FTE	Total Year +2 Staffing Cost by Position	Total Staffing Cost for Optional Extension Term
			Example: Peer Support Specialists	Provides specialized support, when needed, to 988 visitors	10	$ 50,000.00	$ 500,000.00	10	$ 50,000.00	$ 500,000.00	10	$ 52,000.00	$ 520,000.00	12	$ 52,000.00	$ 624,000.00	$ 1,520,000.00	12	$ 55,000.00	$ 660,000.00	12	$ 55,000.00	$ 660,000.00	$ 1,320,000.00
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
							$ - 0			$ - 0			$ - 0			$ - 0	$ - 0			$ - 0			$ - 0	$ - 0
						Total:	$ - 0		Total:	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0		Total:	$ - 0		Total:	$ - 0	$ - 0
			Table 25: Operations Costs E
							Base Term					Optional Extension Term
			Item/Activity/Ect.	Brief Description	One Sentence Explanation
of How Item Helps Meet RFP Objective	Basis for Cost Estimate	Total Year 1 Operations Cost	Total Year 2 Operations Cost	Total Year 3 Operations Cost	Total Year 4 Operations Cost	Total Operations Cost for Base Term	Total Year +1 Operations Cost	Total Year +2 Operations Cost	Total Operations Cost for Optional Extension Term
			Example: Computers	Laptops for Crisis Specialists	Laptops will ensure that crisis specialists can respond quickly to calls, chats, and texts as well as record accurate information.	Estimated cost per computer multiplied by number of employees. Additional annual costs to account for growth.	$ 15,000.00	$ 2,000.00	$ 2,000.00	$ 1,000.00	$ 20,000.00	$ 1,000.00	$ 1,000.00	$ 2,000.00
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0
											$ - 0			$ - 0

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File details come from the government source that posted it. Updated Dec 4, 2025.