Att K1 - Average Call Volume.pdf
PDF 132 KB Posted
- Attached to
- 988 Contact CentersBid Documents
- Solicitation number
- 410-26-84962
- Issued by
- Marion County, Indiana
About this file
This document is a Request for Proposal (RFP) from the Indiana Family & Social Services Administration (FSSA) for a 988 Contact Center, with the RFP number 410-26-84962. The RFP provides detailed historical data on average call volumes to the 988 suicide and crisis lifeline, including breakdowns by day of the week and hour of the day. The document includes two graphical representations and a comprehensive data table showing call volume patterns across different times and days.
The data reveals that the average daily call volume to the 988 crisis line in Indiana is approximately 321 calls, with slight variations between different days of the week. Call volumes are lowest in the early morning hours (around 5-7 AM) with typically 8 calls per hour, and peak in the evening hours between 7-9 PM, reaching around 19-20 calls per hour. Tuesday has the highest average daily call volume at 331 calls, while Wednesday has the lowest at 316 calls. The document explicitly notes that these figures are historical averages for RFP purposes and may not precisely reflect the actual current call volume to the 988 service in Indiana.
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Text version
988 Contact Center RFP 410-26-84962
Average Call Volume to 988 by Day & by Hour
Please Note:
The data and figures contained in this attachment are an example of historical averages for the purposes of RFP 410-26-84962 only and may not accurately reflect the true call volume to 988 in
Indiana.
Page | 2
AM
1 2 3 4 5 6 7 8 9 10 11 12
PM
1 2 3 4 5 6 7 8 9 10 11
N um be r o f C al ls to
In di an a
Time of Day
Average Call Volume to 988 by Hour Across all Days of the Week
Sun Mon Tue Wed Thu Fri Sat
N um be r o f C al ls to
In di an a
Day of the Week
Average Total Call Volume to 988 by Day of the Week
Page | 3
Number of Calls to 988 in Indiana by Day and by Hour
Hour Sunday Monday Tuesday Wednesday Thursday Friday Saturday Hourly
Average for All Days
12:00 AM 16 15 16 17 15 15 15 16
1:00 AM 17 13 14 14 13 15 14 14
2:00 AM 12 11 13 10 9 11 12 11
3:00 AM 10 9 10 10 7 10 11 10
4:00 AM 10 9 10 8 9 8 10 9
5:00 AM 9 8 9 8 8 7 8 8
6:00 AM 9 6 8 8 8 8 8 8
7:00 AM 9 8 8 8 8 8 9 8
8:00 AM 8 10 11 11 8 10 9 9
9:00 AM 9 11 10 10 10 10 9 10
10:00 AM 10 11 12 10 11 10 10 11
11:00 AM 12 12 13 10 13 11 11 12
12:00 PM 11 13 14 12 15 11 13 13
1:00 PM 12 14 15 13 13 12 14 13
2:00 PM 13 15 14 14 13 13 13 13
3:00 PM 12 16 15 16 14 14 14 15
4:00 PM 14 13 15 14 15 15 14 14
5:00 PM 15 17 16 16 16 16 16 16
6:00 PM 17 15 19 16 17 16 20 17
7:00 PM 20 17 18 18 18 20 19 19
8:00 PM 20 19 18 18 20 22 20 19
9:00 PM 19 20 20 21 21 20 19 20
10:00 PM 19 22 16 17 19 20 18 19
11:00 PM 15 19 18 16 17 18 18 17
Daily Total 319 322 331 316 317 321 323 321
File details come from the government source that posted it. Updated .