Att H - Reference Check.docx
DOCX document 4 MB Posted
- Attached to
- 988 Contact CentersBid Documents
- Solicitation number
- 410-26-84962
- Issued by
- Marion County, Indiana
About this file
This document is a Reference Check Form issued by the Indiana Department of Administration (IDOA) for RFP 410-26-84962, specifically for 988 Contact Center Services. The reference form is designed to gather detailed feedback from vendors' previous clients, with a submission deadline of December 1, 2025, at 3:00 PM Eastern Time. Reference contacts are requested to complete a comprehensive evaluation covering various performance aspects, including project duration, stakeholder communication, financial audit history, service quality, staff capabilities, project management, and overall vendor performance.
The reference form requires recipients to provide ratings and detailed explanations across 13 specific questions, assessing the vendor's performance in areas such as service quality, business knowledge, staff competence, communication effectiveness, resource allocation, cost and schedule management, and overall organizational performance. References are instructed to submit their completed form via email to idoareferences@idoa.in.gov, with a specific email subject line format that includes the RFP number and vendor company name. The document serves as a critical tool for the State of Indiana to conduct thorough due diligence and evaluate potential vendors for the 988 Contact Center Services solicitation.
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Text version
Attachment HState of Indiana Contact:
Christina Garcia Procurement Consultant cgarcia@idoa.IN.gov Indiana Department of Administration
Reference Check Form
RFP 410-26-84962
Solicitation for 988 Contact Center Services
Reference Check Form Due Date:
December 1, 2025, by 3:00 PM Eastern Time
INSTRUCTIONS: You have been asked by the vendor listed below to provide a reference as they are responding to the current solicitation with the State of Indiana. This is a standard form created by the State of Indiana and your input is very much appreciated. During this competitive process, a representative from the State of Indiana may contact you directly for more detail. If you have any questions, please contact the State of Indiana contact listed in the box at the top left side of the form.
Please provide the information requested below and submit this reference check form to:
idoareferences@idoa.in.gov:
The subject line of the email submissions must clearly state the following:
RFP 410-26-84962 Reference – [INSERT COMPANY NAME]
VENDOR NAME
REFERENCE CONTACT INFORMATION
Reference Company Name
Contact Name
Contact Title
Company Mailing Address
Company City, State, Zip
Company Website Address
Contact Telephone Number
Contact Fax Number
Contact Email
Industry of Company
QUESTIONS: Please provide a response to each of the questions listed below regarding the vendor listed above.
1. If you decline to provide a reference, please indicate that below and provide any comments you would be willing to share regarding the reason.
2. How long did you/have you and/or members of your team worked with the vendor? Please provide the specific dates of service.
3. With what type of internal and external stakeholders did the vendor have to communicate with?
4. Has the vendor been cited for any financial audit issues? If you are able to, please describe the issue briefly, and any corrective actions required. Did the vendor ultimately address the issue(s) in a satisfactory manner?
5. Has the vendor been subject to any requests for corrective action to cure performance issues? If you are able to, please describe the issue briefly, and any corrective actions required. Did the vendor ultimately address the issue(s) in a satisfactory manner?
6. Would you rate your experience with the quality of services/work provided by the vendor as poor, satisfactory, above average, or superior? Please elaborate on why you are giving the vendor this rating.
7. Would you rate the vendor's knowledge of your business as poor, satisfactory, above average, or superior? Please elaborate on why you are giving the vendor this rating.
8. Would you rate the overall quality of the vendor’s staff as poor, satisfactory, above average, or superior? Please elaborate on why you are giving the vendor this rating.
9. Would you describe the quality of the vendor’s engagement and communication with stakeholders (internal and external) throughout the project as poor, satisfactory, above average, or superior? Please elaborate on why you are giving the vendor this rating.
10. Would you rate the vendor’s ability to provide appropriate staff and resources for the project, as needed, at all times as poor, satisfactory, above average, or superior? Please elaborate on why you are giving the vendor this rating.
11. Would you rate the vendor's performance regarding cost and/or schedule overruns on the project as poor, satisfactory, above average or superior? Please elaborate on why you are giving the vendor this rating.
12. Are there any other topics you believe Indiana should consider during its reference evaluation or comments you would like to share?
13. Would your overall rating of the vendor be poor, satisfactory, above average, or superior?
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