Attachment_J-4_Past_Performance_Questionnaire.doc

ATTACHMENT J-4

PAST PERFORMANCE QUESTIONNAIRE

Solicitation:

NAME OF CONTRACTOR REQUESTING THE REFERENCE:

The purpose of this questionnaire is to obtain information regarding the quality of the above named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. The NASA Glenn Research Center is considering this Contractor for Protective Services at this Center in Cleveland, Ohio. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. security specialist, COR, COTR, etc.) respond to this questionnaire. At least one copy but not more than three copies of the questionnaire may be submitted.

Upon completion of the survey, please email to: james.r.griffin@nasa.gov on or before February 24, 2017. If you have any questions, please call Jim Griffin at (216) 433-3340. We appreciate your efforts on our behalf.

Project Title and Number:

Period of Performance, Including Option Periods:

Total Project Value, Including Option Periods:

Please provide a brief description of the scope of this project so that we determine any similarities to this contract:

QUESTIONS

PERFORMANCE:

Please provide your comments on the Contractor’s performance in the following areas:

1. How consistent is/was the Contractor in providing required staffing at each post of duty and how did the Contractor provide for continuity of services during employee absenteeism and position vacancy?

Comments:

2. How consistent is/was the Contractor in providing employees who report to duty properly groomed, uniformed, and equipped?

Comments:

3. How complete is/was the Contractor in keeping training records, certifications, and related documentation complete, accurate, and current?

Comments:

4. Discuss the overall level of professionalism, attentiveness and bearing of the Contractor's workforce.

Comments:

5. How effective is the Contractor in identifying potential problems and resolving them on his own?

Comments:

6. How effectively does the Contractor respond to problems presented to him by owner and tenant representatives?

Comments:

7. How is/was the Contractor’s quality control of the project?

Comments:

8. How is/was the Contractor’s overall management of the project Comments:

9. Discuss the Contractor’s ability to seamlessly transition or phase-in under a newly awarded contract (if applicable):

Comments:

10. Discuss the Contactor’s ability to provide the level of supervision sufficient to ensure effective performance by the personnel over the course of the Contract.

Comments:

11. If you had a choice, would you hire this Contractor again? Why or why not?

Comments: _______________________________________________________________

12. Describe or comment on any significant strengths or weaknesses.

Comments: _______________________________________________________________

13. In summary, describe the quality of the Contractor's services and overall performance:

Highly Acceptable _____ Based on the contractor’s performance under this project, the level of risk associated with this vendor is substantially less than the level expected from a competent vendor.

Acceptable _____ Based on the contractor’s performance under this project, the level of risk associated with this vendor is no more than the level expected from a competent vendor.

Unacceptable _____ Based on the contractor’s performance under this project, the level of risk associated with this vendor is greater than the level normally expected from a competent vendor.

Your Name:

Your Position:

Company:

Phone:

E-mail:

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