RFP Attach 11 - Quality Assurance SurveillancePlan.pdf

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SPAWARSYSCENLANT 4335/1 (Rev. 08/16) Page of

FORM WILL NOT WORK CORRECTLY WITHOUT JAVASCRIPT

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SPAWARSYSCEN ATLANTIC STANDARD QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

QUALITY OF PRODUCT #1/CONTRACT DATA REQUIREMENTS LIST

(CDRL) DOCUMENTS

CDRL documents (data deliverables) weights vary depending on the value to the government. If CPARS Draft Approval Document (CDAD) CDRL exists in the basic contract, it must be included in the task order and in the QASP. Note: Total weight points must equal 100 per page.

OBJECTIVES - ACCEPTABLE QUALITY LEVEL (AQL)

CDRL documents that are complete; have no flawed information, analyses, assumptions or conclusions; and have a minimum number of minor grammatical errors (i.e., errors in less than 10% of the pages).

Total weight of Documents that comply with AQL is less than or equal to 75%

Performance does not meet most contractual requirements and recovery is not likely in a timely manner.

Contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

100% Review by COR

COR will review within 10 working days of receipt and log results of all reviews (i.e. CDRL Documents accepted and if rejected, reason for rejection).

CDRL #

EXCEPTIONAL

VERY GOOD

SATISFACTORY

MARGINAL

UNSATISFACTORY

METHOD OF

SURVEILLANCE

FREQUENCY

DESCRIPTION

CPARS

GROUP

WEIGHT

Total weight of Documents that comply with AQL is

100%

Performance meets contractual requirements and exceeds some to the Govt's benefit.

To justify a Very Good rating, identify a significant event and state how it was a benefit to the government. Also, no significant weaknesses should have been identified.

Total weight of Documents that comply with AQL is

90-100%

Performance meets contractual requirements.

To justify a Satisfactory rating, only minor problems should exist, or major problems the contractor recovered from without a negative effect on the contract. Also, no significant weaknesses should have been identified.

Total weight of Documents that comply with AQL is

76 -89%

Performance does not meet some contractual requirements

Contractual performance reflects a serious problem for which the contractor has not yet identified corrective action.

Total weight of Documents that comply with AQL is

100%

Performance meets contractual requirements and exceeds many, to the government's benefit

To justify an Exceptional rating, identify significant events

Quality of Product #1

QUALITY OF PRODUCT #2/HARDWARE GOODS

(e.g., Fabricated items, Repairs, Refurbishment, etc.). Hardware goods weights vary depending on the value to the government. Hardware goods of most value are those which affect cost, schedule, and critical path.

Note: Total weight points must equal 100 per page.

OBJECTIVES - ACCEPTABLE QUALITY LEVEL (AQL)

All items meet applicable requirements for standards of workmanship as indicated in the SOO and/or PWS.

100% inspection by the COR.

COR will log results of all inspections (i.e., hardware goods accepted and if rejected, reason for rejection).

Total weight of Hardware Goods that comply with AQL is less than or equal to 75%

Performance does not meet most contractual requirements and recovery is not likely in a timely manner.

Contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

Total weight of Hardware Goods that comply with AQL is

76 -89%

Performance does not meet some contractual requirements.

Contractual performance reflects a serious problem for which the contractor has not yet identified a corrective action.

Total weight of Hardware Goods that comply with AQL is

90-100%

Performance meets contractual requirements.

To justify a Satisfactory rating, only minor problems should exist, or major problems the contractor recovered from without a negative effect on the contract. Also, no significant weaknesses should have been identified.

Total weight of Hardware Goods that comply with AQL is

100%

Performance meets contractual requirements and exceeds some to the Government's benefit.

To justify a Very Good rating, identify a significant event and state how it was a benefit to the government.

Also, no significant weaknesses should have been identified.

Total weight of Hardware Goods that comply with AQL is

100%

Performance meets contractual requirements and exceeds many, to the government's benefit.

To justify an Exceptional rating, identify significant events.

CPARS

GROUP

NUMBER

DESCRIPTION

FREQUENCY

WEIGHT

METHOD OF

SURVEILLANCE

UNSATISFACTORY

MARGINAL

SATISFACTORY

VERY GOOD

EXCEPTIONAL

Quality of Product #2 8.2.1.4029.1.523496.503679

OBJECTIVES - ACCEPTABLE QUALITY LEVEL (AQL)

All aspects of installation and equipment removal conform to the following work standard. Aspects to be inspected include: grounding and bonding methods, space, hull and equipment penetration, welds, cable routing and supports, connectorization, bracing, equipment accessibility, shock mounts, and applicable TEMPEST equipment and classification requirements.

QUALITY OF PRODUCT #3/INSTALLATION AND EQUIPMENT REMOVAL

Installations and equipment removal weights vary depending on the value to the government.

Note: Total weight points must equal 100 per page.

CPARS

GROUP

NUMBER

DESCRIPTION

FREQUENCY

WEIGHT

METHOD OF

SURVEILLANCE

UNSATISFACTORY

MARGINAL

SATISFACTORY

VERY GOOD

EXCEPTIONAL

Quality of Product #3 Total weight of Installations / Equipment Removals that comply with AQL is

100%

Performance meets contractual requirements and exceeds many, to the government's benefit

To justify an Exceptional rating, identify significant events.

Total weight of Installations / Equipment Removals that comply with AQL is

100%

Performance meets contractual requirements and exceeds some to the Government's benefit

To justify a Very Good rating, identify a significant event and state how it was a benefit to the government. Also, no significant weaknesses should have been identified.

Total weight of Installations / Equipment Removals that comply with AQL is

90-100%

Performance meets contractual requirements

To justify a Satisfactory rating, only minor problems should exist, or major problems the contractor recovered from without a negative effect on the contract. Also, no significant weaknesses should have been identified.

Total weight of Installations / Equipment Removals that comply with AQL is

76 -89%

Performance does not meet some contractual requirements.

Contractual performance reflects a serious problem for which the contractor has not yet identified a corrective action.

Total weight of Installations / Equipment Removals that comply with AQL is less than or equal to 75%

Performance does not meet most contractual requirements and recovery is not likely in a timely manner.

Contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

100% inspection by the COR.

COR will log results of all inspections (i.e., installations/equipment removals accepted and if rejected, reason for rejection).

QUALITY OF PRODUCT #4/SOFTWARE DEVELOPMENT

Software Development task weights vary depending on the value to the government. Note: Total weight points must equal 100 per page.

OBJECTIVES - ACCEPTABLE QUALITY LEVEL (AQL)

All functionality of the "Product/Program", works as designed with a maximum of 5% minor problems (i.e., problems which do not affect results (each product)). Product relates to coding during development, modeling, simulation, etc.)

CPARS

GROUP

NUMBER

DESCRIPTION

FREQUENCY

WEIGHT

METHOD OF

SURVEILLANCE

UNSATISFACTORY

MARGINAL

SATISFACTORY

VERY GOOD

EXCEPTIONAL

Quality of Product #4 Total weight of Software Development tasks that comply with AQL is

100%

Performance meets contractual requirements and exceeds many, to the government's benefit

To justify an Exceptional rating, identify significant events.

Total weight of Software Development tasks that comply with AQL is

100%

Performance meets contractual requirements and exceeds some to the Government's benefit

To justify a Very Good rating, identify a significant event and state how it was a benefit to the government. Also, no significant weaknesses should have been identified.

Total weight of Software Development tasks that comply with AQL is

90-100%

Performance meets contractual requirements

To justify a Satisfactory rating, only minor problems should exist, or major problems the contractor recovered from without a negative effect on the contract. Also, no significant weaknesses should have been identified.

Total weight of Software Development tasks that comply with AQL is

76 -89%

Performance does not meet some contractual requirements

Contractual performance reflects a serious problem for which the contractor has not yet identified a corrective action.

Total weight of Software Development tasks that comply with AQL is less than or equal to 75%

Performance does not meet most contractual requirements and recovery is not likely in a timely manner.

Contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

100% inspection by COR.

COR will log results of all inspections (i.e., software development tasks accepted and if rejected, reason for rejection).

OBJECTIVES - ACCEPTABLE QUALITY LEVEL (AQL)

Documents are delivered "on time" in accordance with official schedules and milestones (not counting excusable delays).

SCHEDULE #1/DOCUMENTS

CDRL document weights vary depending on the value to the government.

Note: Total weight points must equal 100 per page.

CPARS

GROUP

CDRL #

DESCRIPTION

FREQUENCY

WEIGHT

METHOD OF

SURVEILLANCE

UNSATISFACTORY

MARGINAL

SATISFACTORY

VERY GOOD

EXCEPTIONAL

Schedule #1 Total weight of Document deliveries that comply with AQL is

100%

Performance meets contractual requirements and exceeds many, to the government's benefit

To justify an Exceptional rating, identify significant events.

Total weight of Document deliveries that comply with AQL is

100%

Performance meets contractual requirements and exceeds some to the Government's benefit.

To justify a Very Good rating, identify a significant event and state how it was a benefit to the government. Also, no significant weaknesses should have been identified.

Total weight of Document deliveries that comply with AQL is

90-100%

Performance meets contractual requirements.

To justify a Satisfactory rating, only minor problems should exist, or major problems the contractor recovered from without a negative effect on the contract. Also, no significant weaknesses should have been identified.

Total weight of Document deliveries that comply with AQL is

76 -89%

Performance does not meet some contractual requirements

Contractual performance reflects a serious problem for which the contractor has not yet identified a corrective action.

Total weight of Document deliveries that comply with AQL is less than or equal to 75%

Performance does not meet most contractual requirements and recovery is not likely in a timely manner.

Contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

100% inspection by COR.

COR will log results of all CDRL document deliveries (i.e., schedules met and if not met, identify reason and effect to overall schedule).

SCHEDULE #2/DELIVERY OF SCHEDULED MILESTONES

(e.g., Installations, Equipment Removal, Program Reviews, Testing, Deliver, etc.). Milestone schedule weights vary depending on the value to the government.

Note: Weight of values must equal 100 per page.

OBJECTIVES - ACCEPTABLE QUALITY LEVEL (AQL)

On time scheduled delivery is defined as meeting the task order scheduled delivery dates (not counting excusable delays).

CPARS

GROUP

NUMBER

DESCRIPTION

FREQUENCY

WEIGHT

METHOD OF

SURVEILLANCE

UNSATISFACTORY

MARGINAL

SATISFACTORY

VERY GOOD

EXCEPTIONAL

Schedule #2 Total weight of meeting Milestone Schedule that comply with AQL is

100%

Performance meets contractual requirements and exceeds many, to the government's benefit.

To justify an Exceptional rating, identify significant events.

Total weight of meeting Milestone Schedule that comply with AQL is

100%

Performance meets contractual requirements and exceeds some to the Govt's benefit.

To justify a Very Good rating, identify a significant event and state how it was a benefit to the government. Also, no significant weaknesses should have been identified.

Total weight of meeting Milestone Schedule that comply with AQL is

90-100%

Performance meets contractual requirements.

To justify a Satisfactory rating, only minor problems should exist, or major problems the contractor recovered from without a negative effect on the contract. Also, no significant weaknesses should have been identified.

Total weight of meeting Milestone Schedule that comply with AQL is

76 -89%

Performance does not meet some contractual requirements

Contractual performance reflects a serious problem for which the contractor has not yet identified a corrective action.

Total weight of meeting Milestone Schedule that comply with AQL is less than or equal to 75%

Performance does not meet most contractual requirements and recovery is not likely in a timely manner.

Contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

100% inspection by COR.

COR will log results of all milestone schedule events (i.e., schedules met and if not met, identify reason and effect to overall schedule).

EXCEPTIONAL

VERY GOOD

SATISFACTORY

MARGINAL

UNSATISFACTORY

METHOD OF

SURVEILLANCE

APPLICABLE

OBJECTIVES - ACCEPTABLE

QUALITY LEVEL (AQL)

TASK

CPARS

GROUP

Percent of qualified key personnel on contract/DO/TO throughout the contract period is less than 80%.

Turnover of identified (named) key personnel is more than five.

Percent of qualified key personnel on contract/ DO/TO throughout the contract period is between 80% and 99%, round to closest %.

Turnover of identified (named) key personnel is between four and five.

Percent of qualified key personnel on contract/DO/TO throughout the contract period is 100%.

Turnover of identified (named) key personnel is three.

Turnover of identified (named) key personnel is between two and one.

Turnover of identified (named) key personnel is zero.

Percent of qualified key personnel on contract/ DO/TO throughout the contract period is 100%.

Some key personnel have exceptional qualifications that benefit tasking.

Percent of qualified key personnel on contract/DO/TO throughout the contract period is 100%.

Many key personnel have exceptional qualifications that benefit tasking.

100% review by COR.

COR will review and maintain log of all key positions and instances of vacancies throughout task order period.

100% review by COR

COR will review and maintain log of all identified (named) key personnel and identify turnover throughout task order period.

Percent (%) of qualified key personnel required by the task order throughout the task order period. Vacancies for vacation or daily sickness will not be included, extended sickness and absences will be included.

Retention of identified (named) key personnel throughout the period of the task order.

Retention of Key Personnel Percent of Key Personnel Management of Key Personnel

CPARS

GROUP

TASK

OBJECTIVES ACCEPTABLE

QUALITY LEVEL (AQL)

APPLICABLE

UNSATISFACTORY

MARGINAL

SATISFACTORY

VERY GOOD

EXCEPTIONAL

Cost Control Any increase in negotiated labor rates greater than 15%.

Identifies an annual fully burdened per person labor charge in any labor category in excess of

SIGNATURE DIRECTION:

The COR is required to sign the Quality Assurance Surveillance Plan (QASP) once a final bid and/or a formal contractor submission (PWS, Proposal, QASP) has been accepted and is ready to be funded. The Ordering Officer will enter in the task order/contract number (as applicable) and sign the QASP, which will lock it. The QASP will be used as a reference by the contractor when completing the monthly CDAD and by the COR when reviewing the monthly CDAD and entering the final CPARS. Any changes to the QASP after award require a modification.

If the cumulative amount of Other Direct Costs (ODCs) will exceed 10% of the original ODC total (for any given period of performance). Unless total is less than pre-award threshold (10% of Labor or $3 Million).

Any Instances/Overruns require a Post Award ODC Service Contracting Performance Metrics Memorandum signed by COR and forwarded to Contracting Officer (KO).

Any instances/Overruns must be documented in the CDAD/Monthly Status Report and submitted to the COR. COR will forward to the KO.

Any instances/Overruns must be documented in the CDAD/Monthly Status Report and submitted to the COR. COR will forward to the KO.

Post Award Service Contracting Performance Metrics (Formerly Tripwire) Monitoring Cost Variance Cost overrun of more than 10%

Round to closest %.

Cost overrun of 2 - 10%

Round to closest % Plus or minus 1% of estimated cost

Round to closest % Savings to the government of 2 - 10%

Round to closest % Savings to the government of more than 10%

Round to closest % Accurate forecasting, managing and controlling cost.

Business Relations Customer Satisfaction External customer (O-6 or civilian equivalent) submits written complaint (including email) Verbal concerns expressed by external customers (O-6 or civilian equivalent) No external customer (O-6 or civilian equivalent) complaints received Verbal compliments received from external customers (O-6 or civilian equivalent) External customer (O-6 or civilian equivalent) submits written compliments (including email) Customer satisfaction is based on the number of positive or negative responses COR receives from customers.

Note: Does not include "policy" comments.

SPAWARSYSCEN ATLANTIC STANDARD MONTHLY CPARS DRAFT APPROVAL DOCUMENT (CDAD)

CPARS

GROUP

TASK

MONTHLY CONTRACTOR INPUT

CONTRACTOR INPUT

COR INPUT

CALCULATED

RATING

RATIONALE

RATIONALE

Quality of Product or Service Documents Installations and Equipment Removal

(I/ER)

Hardware Goods Software Development (SW Dev) *KO Adjudication only necessary if any proposed score is 2 or less.

Important: CDADs are to be submitted on a monthly basis. "N/A" should be entered in the Proposed Rating section if not applicable. However, Cost Variance in the Cost Control Group must always have a rating (1-5) related to actual versus planned.

Schedule Documents Milestone Schedule Cost Control Percent of Key Personnel Retention of Key Personnel Mgmt of Key Personnel Customer Satisfaction Business Relations Cost Variance

CPARS

GROUP

TASK

MONTHLY CONTRACTOR INPUT

CONTRACTOR INPUT

COR INPUT

CALCULATED

RATING

RATIONALE

RATIONALE

*KO Adjudication only necessary if any proposed score is 2 or less.

Important: CDADs are to be submitted on a monthly basis. "N/A" should be entered in the Proposed Rating section if not applicable. However, Cost Variance in the Cost Control Group must always have a rating (1-5) related to actual versus planned.

Delivery of AATS SW and annual license updates, see PWS Para 3.2 ASREQ As required* A017 OCONUS Deployment Documentation ASREQ As required* A003 A018 Software Documentation/Programer's Guide Software Development Plan ASREQ As required* ASREQ As required* Delivery of AATS SW and annual license updates, see PWS Para 3.2 ASREQ As required*