CVN_74_QASP_and_MATRIX_Attachment_2.docx

QUALITY ASSURANCE PLAN FOR CVN 74 RCOH

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are use in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure the Contractor performs in accordance with performance metrics set forth in the contract documents the Government receives quality of services called for in the contract while ensuring the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of the QASP is provided under Contract Section E- Inspection and Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his duly authorized representatives.

3. SCOPE

The QASP is put in place to provide Government surveillance and oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer- A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer- The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

6. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback- Customer feedback may be obtained from random customer complaints. Appropriate forms will be made available by the COR for the patrons. The COR shall have sole custody of the suggestion box. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR.

Inspections- Each phase of the services rendered under the contract is subject to Government inspection during the Contractor’s operations and after completion of a task. Inspections may be routine functions performed by the COR, Technical Lead or performed by other outside of the NNSY command. The Contractor shall not substitute Government inspection for effective quality control. Government inspections may be conducted in an unannounced manner by the COR or other individuals designated outside the NNSY organization. The COR shall maintain a Contract Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performance(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

Performance Evaluation Meetings- The Contractor’s Project Manager will meet weekly with the COR . Such meetings will be conducted as least monthly thereafter. The purpose of these meetings will be to review the Contractor’s task order technical issues, funding, progress and performance and will include metrics of all deliverables provided during the proceeding week. A mutual effort will be made to resolve all problems identified.

7. INDENTIFIED QA SURVEILLANCE ITEMS

The following PBSC items are identified within the Performance Based Statement of Work (PWS) and are to be monitored under this QASP:

DATA DELIVERABLES:

· Drawing Design and Associated Lists

· SID’s

· Turnover Memo

· Shipcheck Assistant

· Technical Issues

· Design Information Memo

· DLAR

· In Client Roster

· Weekly hours expended

· Weekly Employee Status Report

· Task Order Status Report

· Conference Reports

· Job Summary

· Task Group Instruction

· Re-entry Control Forms

· Engineer Report

· Computer/Machine Products (Special)

CONTRACTOR PERFORMANCE REQUIREMENTS

· Meet scope and performance requirements

· Deliverables submitted timely

· Effectively control costs

· Maintain proper communications with Government

· Invoice in accordance with proper contract procedures

· Attendance and participation in required weekly COR meetings

· Adherence to Joint Travel Regulations

· Provision of skilled personnel as required in the PWS

· Control of employee’s Government badges when not actively employed under this contract

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract. Information in the Quality Assurance file will be considered when completing the annual Contractors Performance Assessment Reporting System report.

The main outcomes anticipated for this contract are outlined in the QASP Matrix. The scale used to evaluate performance is identified below. This scale will also be used to evaluate the contractor’s performance in the CPARS system at the end of each contract period of performance (i.e., Base year, Option 1 ect).

· 91 – 100%= Exceptional

· 81 – 90%= Very Good

· 71 – 80%= Satisfactory

· 51 – 70%= Marginal

· 0 – 50%= Unsatisfactory

· 0%= Not Applicable