RFP N00421-11-R-0047 Final.doc

Section SF 1449 - CONTINUATION SHEET

INSRUCTIONS

SECTION A – SOLICITATION/CONTRACT FORM

EXECUTIVE SUMMARY

The U.S. Naval Air Warfare Center Aircraft Division (NAWCAD) proposes to award a Firm Fixed Priced Contract for Video Teleconference (VTC) supplies and services at various Naval Air Systems Command (NAVAIR) offices throughout the United States, with the core sites including: Patuxent River, MD; Lakehurst, NJ; China Lake, CA; Point Mugu, CA; Orlando, FL; Jacksonville, FL; Cherry Point, NC; and North Island, CA. The Statement of Work is included in Section C of this document. This solicitation is being issued as a competitive 8(a) Set-Aside for authorized re-sellers of Polycom brand name products and services.

1. The awarded contract will consist of a Firm Fixed Price Indefinite Delivery/Indefinite Quantity Contract with one base year and four (4) option years. Only one contract will be awarded; multiple contracts will not be awarded. FAR Part 12, Acquisition of Commercial Items, and Part 15, Contracting by Negotiation, will apply.

2. Offerors are to submit a single proposal that includes all requirements set forth in this document. Evaluation of offerors’ proposals for award of contract will be Lowest Price Technically Acceptable (LPTA). Section L of the solicitation specifies what is required from offerors in their proposals. Section M specifies how the Government will evaluate offerors’ proposals.

3. All required security clearances must be obtained in accordance with the requirements of the DD FORM 254, Contract Security Classification Specification. Please see Department of Defense Forms Management Program at http://www.dtic.mil/whs/directives/infomgt/forms/formsprogram.htm for further information. If it is not possible to obtain the required security clearances prior to the beginning of the Base Contract Period, interim clearances may be issued. Final clearances are required within 60 days of award.

4. NOTICE: Section L of this document contains FAR Clause 52.212-1, INSTRUCTIONS TO OFFERORS -- COMMERCIAL ITEMS. Please pay particular attention to paragraph (k), which states that lack of registration in the CCR will render an offeror ineligible for award. If already registered, offerors are strongly encouraged to review and update their registry at the time of proposal submission.

5. Offerors are required to complete the Online Representations and Certification Application (ORCA) at the time of proposal submission. If already submitted, offerors are strongly encouraged to review and update their

ORCA record at the time of proposal submission. Please see: https://orca.bpn.gov/

6. Clauses and provisions in this document may not appear in consecutive order. Clauses and provisions from the

Federal Acquisition Regulation (FAR) and supplements thereto are incorporated in this document by reference and in full text. Those incorporated by reference have the same force and effect as if given in full text.

7. FORMAL COMMUNICATION: Any formal communication, such as requests for clarifications, discussions, and information concerning this solicitation should be submitted in writing electronically to the address below:

Angela Herndon:

Angela.Herndon@navy.mil NOTE: Oral explanations or instructions given before the award of a contract will not be binding.

8. AMENDMENTS PRIOR TO DATE SET FOR RECEIPT OF PROPOSALS: The Government may revise or amend any aspect of the Solicitation prior to the date set for receipt of proposals. If the revisions and amendments are of a nature which requires material changes in quantities, prices offered, or both, the date set for receipt of proposals may be postponed such number of days as in the opinion of the issuing officer will enable bidders to revise their proposals. In such cases, the amendment will include an announcement of the new date for receipt of proposals. Please acknowledge any amendments to this solicitation by an original signature on the amendment itself and submitting each with your proposal. Acknowledgement of all amendments received is important because failure to do so will render your offer nonresponsive.

9. INCONSISTENCIES: This Executive Summary has been prepared as an aid to you, the potential offeror. We have made every attempt to accurately reflect the requirements and information contained in this solicitation. However, if you find any inconsistency between this executive summary and the solicitation, the solicitation takes precedence.

PRICING INSTRUCTIONS

1.0 General Information

The contractor is required to complete Pricing Tables in accordance with the instructions. The tables will be used to determine the overall evaluated contract price. The pricing tables will also be used for administration after contract award. The Government will not pay prices other than those listed on the price tables.

All solicited items must be in the pricing table(s). If there is no charge associated with the item, “N/C” (no charge) shall be inserted in the unit price column. The contractor must modify the pricing tables to include any additional pricing for items in the Statement of Work, which are not already listed in the pricing tables.

2.0 Instructions for Completing Unit Pricing Tables

The contractor is required to complete the pricing tables that are listed in Section B – Pricing Tables. The tables will be used to determine the overall evaluated contract price.

NAWCAD is providing four (4) computer-generated tables that include general product and pricing categories necessary to evaluate proposed unit prices. The contractor shall provide part numbers and unit prices necessary to accomplish pricing of the NAWCAD requirements as described in Section C.

NOTE: There are multiple TABs located at the bottom of the spreadsheets. These tabs have been set up to automatically calculate the estimated total of each tab. There are 5 tabs for pricing associated with the base through option year 4, an additional six month option (pursuant to FAR clause 52.217-8, Option to Extend Services), and a total tab for each spreadsheet.

2.1 Definitions

These tables provide for the necessary information for each piece of equipment that NAWCAD intends to purchase. Below is an explanation of the categories:

CLIN Number – NAWCAD included a column for CLINs, but left it blank for contractors to number themselves. List any line items as necessary.

Product Description – NAWCAD entered the description of the specific equipment or service.

Original Equipment Manufacturer – The equipment listed in the Polycom Equipment Tables (Attachment 1) is to be Polycom brand name only. For Ancillary Equipment (Attachment 2), NAWCAD has provided minimum technical requirements; contractors are to provide equipment which meets or exceeds these requirements.

OEM Model – Contractors are to insert the Manufacturer Model numbers.

Vendor OM Price – This is the contractor’s open market price per unit (QTY 1).

Price to NAVAIR – This will be the firm-fixed price being offered by the contractor on a per unit basis

(QTY 1).

Estimated Equipment Total Excluding Maintenance & Installation – This automatically calculates the contractor’s price to NAVAIR. An embedded formula multiplies the contractor’s price to NAVAIR by the Estimated Quantity. No action required by the contractor.

Annual Maintenance Cost (Polycom brand name equipment only):

1) Equipment currently under maintenance is itemized on the Maintenance Spreadsheet, Attachment 4.

2) New equipment – The total cost to put the new equipment under maintenance for one year (after warranty expiration if applicable) on a per unit basis. (Example: it will cost $120 for one year of maintenance on one piece of equipment.)

Installed during normal business hours – Contractor to insert what the total cost would be to install during regular business hours per unit. Regular business hours are defined as 0700 EST – 2000 EST to accommodate East and West Coast Continental United States (CONUS) business interactions.

Installed after normal business hours – Contractor to insert what the total cost would be to install after regular business hours per unit. Regular business hours are defined as 0700 EST – 2000 EST to accommodate East and West Coast Continental United States (CONUS) business interactions.

Base Year – Contractors are to insert the cost for the base year.

Option Year 1, 2, 3, & 4 – Contractors are to input the costs of the option years, which will be used if NAWCAD exercises each option year.

Additional Six (6) Month Option – Contractors are to input the costs of an additional six month option period. This additional option will only be exercised if necessary to ensure continuity of services, in accordance with FAR clause 52.217-8.

3.0 GOVERNMENT-FURNISHED INFORMATION

The Government's Not-To-Exceed (NTE) values for travel are listed below:

Offerors shall utilize the NTE amounts provided above for Travel CLINs 0004, 1004, 2004, 3004, and 4004. Travel expenses will be negotiated on a firm fixed price basis at the task order level in accordance with Joint Travel Regulations (JTR) provisions and FAR 31.

SECTION B – SUPPLIES OR SERVICES AND PRICES

Lot

Material for Base Year

FFP

Assorted VTC Equipment shall be provided as identified on individual Task Orders, and in accordance with Attachments 1 and 2

FOB: Destination

NET AMT

Lot

Installation for Base Year

VTC Installation Services shall be provided as identified on individual Task Orders, and in accordance with Attachment 3

NET AMT

Lot

Maintenance for Base Year

Polycom Premier Maintenance services shall be provided as identified on individual Task Orders, and in accordance with Attachments 4, 5, and 6

NET AMT

Lot

Travel for Base Year

Travel costs associated with Installation Services shall be provided as identified on individual Task Orders

ESTIMATED COST

Lot

Data for Base Year

Not Separately Priced

NET AMT

Lot

FFP

Assorted VTC Equipment shall be provided as identified on individual Task Orders, and in accordance with Attachments 1 and 2

NET AMT

Lot

FFP

VTC Installation Services shall be provided as identified on individual Task Orders, and in accordance with Attachment 3

NET AMT

Lot

FFP

Polycom Premier Maintenance services shall be provided as identified on individual Task Orders, and in accordance with Attachments 4, 5, and 6

NET AMT

Lot

FFP Travel costs associated with Installation Services shall be provided as identified on individual Task Orders

ESTIMATED COST

Lot

FFP

NET AMT

Lot

FFP

Assorted VTC Equipment shall be provided as identified on individual Task Orders, and in accordance with Attachments 1 and 2

NET AMT

Lot

FFP

VTC Installation Services shall be provided as identified on individual Task Orders, and in accordance with Attachment 3

NET AMT

Lot

FFP

Polycom Premier Maintenance services shall be provided as identified on individual Task Orders, and in accordance with Attachments 4, 5, and 6

NET AMT

Lot

FFP Travel costs associated with Installation Services shall be provided as identified on individual Task Orders

ESTIMATED COST

Lot

FFP

NET AMT

Lot

FFP

Assorted VTC Equipment shall be provided as identified on individual Task Orders, and in accordance with Attachments 1 and 2

NET AMT

Lot

FFP

VTC Installation Services shall be provided as identified on individual Task Orders, and in accordance with Attachment 3

NET AMT

Lot

FFP

Polycom Premier Maintenance services shall be provided as identified on individual Task Orders, and in accordance with Attachments 4, 5, and 6

NET AMT

Lot

FFP Travel costs associated with Installation Services shall be provided as identified on individual Task Orders

ESTIMATED COST

Lot

FFP

NET AMT

Lot

FFP

Assorted VTC Equipment shall be provided as identified on individual Task Orders, and in accordance with Attachments 1 and 2

NET AMT

Lot

FFP

VTC Installation Services shall be provided as identified on individual Task Orders, and in accordance with Attachment 3

NET AMT

Lot

FFP

Polycom Premier Maintenance services shall be provided as identified on individual Task Orders, and in accordance with Attachments 4, 5, and 6

NET AMT

Lot

FFP Travel costs associated with Installation Services shall be provided as identified on individual Task Orders

ESTIMATED COST

Lot

FFP

NET AMT

PRICING TABLES

Click on the links to open the Pricing Table Spreadsheets:

Polycom Equipment - Attachment 1 Ancillary Equipment - Attachment 2 Installation Services - Attachment 3 Existing Maintenance Services - Attachment 4

SECTION C – DESCRIPTIONS AND SPECIFICATIONS

Items 0001, 0002, 0003, and 0004 and Option Items 1001, 1002, 1003, 1004, 2001, 2002, 2003, 2004, 3001, 3002, 3003, 3004, 4001, 4002, 4003, and 4004 – The contractor shall provide supplies and services in accordance with the Section C Statement of Work to support AIR 7.2.4.

Item 0005 and Option Items 1005, 2005, 3005, and 4005 – The data to be furnished hereunder shall be in accordance with the Exhibit A, DD Form 1423, Contract Data Requirements List, and the Section C Statement of Work.

STATEMENT OF WORK

1. GENERAL INFORMATION

1.1. PURPOSE

1.1.1. The primary objective of this specification is for the purchase of Polycom Video Teleconferencing (VTC) hardware and ancillary equipment. Following that objective is optional installation/ integration services, and then required maintenance/ support services to facilitate technology lifecycle management. Services will include support of previously purchased Government Furnished Equipment (GFE) VTC/ ancillary equipment in use at Naval Air Systems Command (NAVAIR) offices throughout the United States and its territories as well as new materials purchased through this contract vehicle. This includes, but is not limited to, the following core sites: Lakehurst, NJ; China Lake, CA; Point Mugu, CA; Orlando, FL; Jacksonville, FL; Cherry Point, NC; and North Island, CA.

1.1.2. The intent is to provide a contract vehicle which allows for the procurement of primarily Polycom VTC-related hardware, software, installation/ integration, and maintenance services, a la carte or as turn-key system installation/integrations.

1.2. BACKGROUND

1.2.1. The VTC desktop and room “systems” as referred to in this Statement Of Work (SOW) shall include fully integrated self-contained video unit hardware, software, roll-about cart, flat panel monitor, wall mounting hardware, network connection devices and ancillary equipment components. Existing VTC desktops and systems are currently comprised of primarily Polycom manufactured codecs and interoperable equipment. Approximately 94% of the existing codecs are Polycom manufactured and within the Polycom service life, with the remainder considered “legacy” systems. Future purchases by the contractor shall have only Polycom manufactured codecs. NAVAIR’s VTC Centers have teleconferencing capability, which include VTC systems, video network management devices, and associated ancillary hardware/ software components. Continuing maintenance coverage shall consist of over 500 existing VTC system configurations, six Multipoint Control Unit (MCU) conferencing bridges, and related equipment in addition to all new installations by the Contractor. The current NAVAIR infrastructure consists of 24 Crestron integrated control systems requiring continued maintenance.

1.3. TERMS AND DEFINITIONS

(DISN) Video Services Global. This is the accreditation authority for VTC equipment.

Section 508

Requirements Requirements for accessibility based on Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) and additional NAVAIR specific accessibility requirements, hereafter referred in total as “NAVAIR’s Accessibility Requirements”, are determined to be relevant for this solicitation.

1.4. TECHNICAL ENVIRONMENT

1.4.1. The following information is a high level snapshot of the current NAVAIR VTC architecture. All devices support International Telecommunications Union (ITU) Standard H.320 Dial Plans/ Integrated Services Digital Network (ISDN):

1.4.1.1. 500+ Polycom VTC systems with interoperable ancillary equipment utilizing Basic Rate Interface (BRI) or Primary Rate Interface (PRI) devices.

1.4.1.2. Four Adtran Atlas 890 ISDN routing/ switching devices managing communication from the Defense Information Systems Agency (DISA), Federal Telecommunications System (FTS)/Networx, and the Public Switch Telephone Network (PTSN) facilitated by a Lucent 5ESS Switch.

1.4.1.3. Six audio/video conferencing MCU’s (4 Polycom MGC+100 and 2 Polycom RMX4000 models).

1.4.2. The following information is a high level snapshot of the current over-arching NAVAIR architecture in use as related to the NAVAIR VTC architecture:

2. EQUIPMENT REQUIREMENTS (CLINS 0001, 1001, 2001, 3001, and 4001)

2.1. APPROVED PRODUCT LIST (APL)

2.1.1. The contractor shall only purchase VTC hardware/software for this contract action found on the APL. Reference: https://aplits.disa.mil/processAPList.doc

2.2. LABELING/ EQUIPMENT IDENTIFICATION

2.2.1. All labeling in equipment racks shall be labeled front and rear. Contractor format is acceptable.

2.2.2. All labeling of wiring within equipment racks, consoles, or other areas obscured from direct view shall be by adhesive backed strips comprised of numbers and letters as required. Wire markers shall be near both ends of wire termination.

2.3. POLYCOM/ ANCILLARY HARDWARE

2.3.1. The Contractor shall only supply Polycom manufactured CODEC’s and conference bridging equipment; see Attachment 1 for details. The Contractor shall only supply ancillary equipment that is interoperable and consistent with the Polycom infrastructure; see Attachment 2 for details.

2.3.1.1. Attachments referenced above reflect approximations of the requirements only and shall be specifically defined for each individual project at the Task Order level upon award. These attachments shall be updated by the Contractor and submitted for Government approval of changes made on a bi-annual basis.

2.3.1.2. All new and video expansion equipment proposed must be Commercial Off-The-Shelf (COTS), ITIU-T compliant, NAVAIR’s Accessibility Requirements compliant, IPv6 compliant, and fully interoperable with NAVAIR’s existing videoconferencing systems and ancillary components.

2.3.1.3. Each system and software must be compliant with ITU H.323 Internet Protocol (IP) communication standards and H.320 ISDN communication standards to include the following minimum requirements for all installations:

2.3.1.3.1. Video: H.239, H.261, H.263++, H.263 and H.264

2.3.1.3.2. Audio: G.711, G.722, G.722.1, G.728, and G.729A

2.3.1.3.3. Data Rates/Frame Rates: 56 Kbps-512

2.3.1.3.4. Interfaces: 10/100/1000 auto Network Interface Card (NIC), RJ45 connector and RJ11 analog phone connector

2.3.1.3.5. Video: Provide minimum of 720p High Definition (HD) video quality.

2.3.1.3.6. Audio: Full-duplex integrated microphone with echo cancellation

2.3.1.3.7. Provide the highest quality video and audio experience at a minimum rate of 512 kbps.

2.3.1.3.8. Demonstrate that the recommended High Definition (HD) VTC system transmits and receives a video resolution equal to or greater than 4CIF and/or 4SIF when operating at 512 kbps and conferencing with another HD VTC system and newer models.

2.3.1.3.9. PC application delivering Video Graphics Array (VGA) resolution, secure communications and People+Content

2.3.1.4. For all VTC systems except VTC desktops, the following additional requirements must also be met for all equipment provided:

2.3.1.4.1. Must support digital connections for HD TVs.

2.3.1.4.2. Support both HD and Standard Definition (SD) video in both 16:9 and 4:3 aspect ratios without any image distortion.

2.3.1.4.3. Support Pan-Zoom-Tilt (PZT) Range: +/- 25 degrees (Up/Down) and +/- 100 degrees (Left/Right).

2.3.1.4.4. Support at least three S-video or composite flat panel monitors and dual digital microphones.

2.3.1.4.5. Support two cameras, document camera, and Digital Versatile Disk (DVD) for recording and playback.

2.3.1.4.6. Capable of performing video conference calls while connected to industry standard network Gateways and network Multipoint Conferencing Units (MCU) at a high level of performance. A high level of performance would include 100% equipment functionality with clear audio/video to the best of the manufacturers specifications for the equipment/ network used.

2.3.1.4.7. Minimize resolution differences between the VTC system and the flat panel monitors.

2.3.1.4.8. Support existing document cameras, VCRs, and DVD players.

2.3.1.4.9. Provide audio add-on feature/ Plain Old Telephone Service (POTS) connection – the ability to integrate with an analog phone line or analog speakerphone system such that a user can dial out or receive calls that are integrated with the VTC system and so that the audio is heard on all sides of a videoconference. The video system shall come with all equipment, components, and cabling components to allow for adding audio-only participants.

2.3.1.4.10. Provide microphone device with audio input mechanism that can pick up sound within a 300 sq ft room or larger if applicable.

2.4. CLASSIFIED CONFERENCING HARDWARE

2.4.1. For VTC equipment that will be used in a classified or secure conference setting the Contractor shall have the applicable Defense Information Systems Network (DISN) Video Services Global, also known as “DVS-G,” Security Technical Implementation Guide (STIG) settings applied to the hardware/ software as required by VTC STIG Version 1, Release 1 or later version.

2.4.2. These settings shall be documented following the DVS-G guidelines and any mitigations shall be documented and provided electronically as directed in CDRL A001. The contractor shall also complete the required documentation as noted by DVS-G to certify these rooms for classified and unclassified use.

2.4.3. The contractor is not required to submit these documents to DVS-G; the Government will submit the final certification package for accreditation. DVS-G guidelines reference site: http://www.disa.mil/disnvtc/become.htm

2.4.4. All personnel performing this tasking are required to have security clearances at the (Secret) level, as required by the Attachment 8 DD254. Interim clearances are acceptable at the time of award, but final clearances are required within sixty (60) days of award.

2.5. NEW TECHNOLOGY SUBSTITUTIONS

2.5.1. The Government’s requirement for equipment delivery extends over several years, perhaps exceeding the technological life of the equipment proposed. It may be in the best interest of the Government and the contractor to substitute equipment of a newer technology for the equipment proposed, or some portion thereof, provided that the conditions below are satisfied:

2.5.2. The equipment substituted shall be fully compatible with the originally proposed equipment.

2.5.3. The equipment substituted shall meet or exceed the minimum mandatory technical requirements of the contract.

2.5.4. The equipment substituted shall meet all of the marketability requirements of the solicitation to ensure field-proven and COTS configurations (unless waived by the Government).

2.5.5. The equipment substituted shall undergo an acceptance equal in scope and duration to the original acceptance tests.

2.5.6. The cost of the equipment, services, and supplies of the equipment substituted shall be equal to or lower than those for the originally proposed equipment.

2.5.7. The contractor shall agree to all terms and conditions including delivery and installation equal to or more favorable to the Government for the substituted equipment.

2.5.8. The substitution of equipment, as approved by the contract, shall be by mutual agreement between the Government and the contractor.

2.5.9. The equipment must meet NAVAIR Accessibility Requirements.

2.6. DELIVERY

2.6.1. The contractor shall only ship the equipment requirements for each task order when all items are accounted for and can be shipped as a single unit to the indicated NAVAIR site. The contractor shall provide for storage of the equipment designated on each task order until coordination of the delivery is finalized and delivery is implemented. The contractor/shipper shall ensure transport and delivery of the completed task order on a day and at a time when the onsite Government representative agrees to accept delivery.

2.6.2. The delivery shall include the contractor/shipper unloading the palletized equipment at the specified location. If installation/ integration services are part of the indicated task order the contractor shall, during installation, unpack and remove all shipping and packing materials. All fuel surcharges and insurance shall be included and the government shall not be charged separately for these items.

2.6.3. All packages and/or deliveries shall be accompanied by a summarized letter with a duplicated copy, excluding enclosures such as manufacturer packing slips, which identifies the following key information:

2.6.3.1. Contract Number/ Task Order under which item is being delivered.

2.6.3.2. Project Site ID indicated on the Task Order.

2.6.3.3. Manufacturer, Make, Model, Serial Number of each specific piece of equipment being delivered.

3. INSTALLATION/INTEGRATION REQUIREMENTS (CLINS 0002, 1002, 2002, 3002, and 4002)

3.1. EQUIPMENT STAGING/DELIVERY

3.1.1. Stage all NAVAIR bound equipment at the contractors’ location to ensure complete configurations, identify system and component level Dead On Arrival (DOA) failures and repackage for distribution to NAVAIR for all rooms.

3.1.2. Unpack and inventory all equipment received at NAVAIR including factory installed cards and associated equipment (i.e. interconnect cables, modules, etc.) for all rooms.

3.2. EQUIPMENT INSTALLATION/INTEGRATION

3.2.1. Provide an installation timeline prior to project start but no later than 5 business days after Task Order award that includes the task name, task start, and task completion dates for entire project. Project shall only commence after TPOC approval of proposed timeline.

3.2.2. Provide all necessary labor, documentation, supplies, tools, test equipment, transportation, and other related services to deliver and install the equipment.

3.2.3. Be responsible for effecting changes to the completed system, resulting from deficiencies in configuration and installation for all rooms.

3.2.4. Install video equipment in or upon furniture or other location provided by NAVAIR or furnished as part of the Contract for all rooms.

3.2.5. Position equipment according to designed layout for all rooms.

3.2.6. Layout cabling between system components for all rooms.

3.2.7. Acquire, prepare, and load the control panel program that has the same “look and feel” as the existing NAVAIR control panel sites.

3.2.8. See Attachment 3 for a reference of what the expected labor categories/qualifications may resemble for this type of action.

3.3. VIDEO RELAY SERVICES (VRS)

3.3.1. NAVAIR has a large population of Deaf and Hard Of Hearing (DHOH) employees that are in need of communicating with an interpreter service and/ or other people inside/ outside of NAVAIR via video. This means of communication shall allow the Deaf user to use their native language (American Sign Language) to communicate with other DHOH or with the hearing world. Video use has become the common means of communication within the DHOH community and by having this means of communication available NAVAIR shall provide reasonable accommodations, improve productivity, and allow NAVAIR to compete more aggressively in recruiting qualified applicants who are DHOH. The requirements to allow this means of communication are outlined as follows:

3.3.1.1. Initiate outgoing calls through the identified Video Relay Services (VRS) provider to points within and outside of NAVAIR via point-to-point.

3.3.1.2. Initiate outgoing calls without VRS provider to points within and outside of NAVAIR via point-to-point.

3.3.1.3. Receive incoming calls through VRS provider from points within and outside of NAVAIR via point-to-point.

3.3.1.4. VRS solution shall allow/support video/text email messaging delivered from the VRS service provider.

3.3.1.5. VRS configuration shall support visual cueing of incoming calls.

3.3.1.6. A clear video image shall be consistently maintained through the entire call period/connection.

3.3.1.7. Camera/videophone shall have the capability to manually or auto adjust focus, light and positioning of the camera to eliminate any adverse effect on the video image quality of the VRS solution.

3.3.1.8. The solution shall meet Federal Communications Commission (FCC) requirements for providers of VRS.

3.3.1.9. VRS provided shall assign end-user telephone number and update this in the FCC database.

3.4. GENERAL TESTING

3.4.1. Test all functionality and capabilities of all hardware/ software installed in accordance with Original Equipment Manufacturer (OEM) instructions.

3.4.2. Place video test call to verify proper video network functionality for all rooms.

3.4.3. Verify proper operation of all control panel functions as designed.

3.5. TRAINING

3.5.1. The contractor shall provide training on all equipment installed under this contract. All training listed under this item shall be conducted at the user’s site and shall cover all video components installed at the site. Each session may be attended by up to 10 Government employees and include live video conferencing calls with video equipment. The contractor shall coordinate training with the user at the project site identified by the TPOC and provide a listing of individual users trained per CDRL A002. For each installation, the contractor shall provide the following training session:

3.5.1.1. Operator/User Training: (Minimum – 1 hour) Training shall be given by an OEM certified installer and shall include methods and techniques for video equipment set-up, scheduling and system control procedures to ensure a smooth-running video operation.

3.6. USER MANUALS

3.6.1. The contractor shall provide the TPOC with written documentation in the form of a User Manual per CDRL A003 The User Guide shall at a minimum include a description of the basic functions of the VTC and the control system interface if applicable as well as pictures and diagrams describing their use. A one-page Quick Start Guide shall be included. The Contractor shall provide TPOC two printed bound copies of user guides and one electronic version of user guide. Upon request provide TPOC documentation and training material in accessible formats; i.e., special electronic version and/or large print.

3.7. ACCEPTANCE

3.7.1. The contractor shall provide the TPOC with a complete installation check list and site equipment inventory, signed by the Government’s site point of contact per CDRL A004. This Government signature by the site point of contact does not indicate acceptance by the Government, only receipt of equipment.

3.7.2. The contractor shall also complete and electronically submit to the TPOC any associated control system source code (per CDRL A005) and final floor plan layout of all sites (per CDRL A006).

3.7.3. The installed video equipment shall operate in accordance with manufacturer’s published specifications for a period of 30 consecutive days for acceptance. All new equipment found to be defective shall be replaced by the contractor at no additional charge to the government during this time frame. Upon the end of the 30 day trial period the TPOC shall give the contractor a written notice of acceptance or rejection.

3.8. LEVELS OF SERVICE- INSTALLATION/ INTEGRATION

3.8.1. All installation/ integration services shall meet the Polycom/ ancillary hardware requirements previously identified in Section 2 of this Statement of Work (SOW). The contractor shall also provide the following services:

3.8.2. The following levels of installation/ integration have been identified to meet the current requirement:

3.8.2.1. LEVEL 1 INSTALL: DESKTOP VTC SYSTEM (UNCLASSIFIED)

The contractor shall provide and install Polycom desktop VTC systems or “equivalent”. Each system must deliver 20” or larger Liquid Crystal Display (LCD) monitors, full-motion, live video and audio communications and be compatible with NAVAIR’s current video network.

3.8.2.2. LEVEL 2 INSTALL: BASIC ROOM SYSTEM (UNCLASSIFIED)

The contractor shall provide, install/ fully integrate a basic unclassified VTC system using the previously identified hardware/ software in attachments 1 and 2 in addition to meeting all other equipment requirements indicated in this SOW. Included in the integral assembly are flat panel monitor, full motion color video camera and controls, audio system, telephone add-on audio/video switching and control assembly, Polycom CODEC and network connection devices, cables, and power supplies. The Polycom CODEC must be purchased with a maintenance/warranty agreement as indicated in Attachment 1. System shall be implemented as a self-contained roll-about cart system or as a wall-mounted system as required.

3.8.2.3. LEVEL 3 INSTALL: BASIC ROOM SYSTEM (UNCLASSIFIED AND CLASSIFIED)

The contractor shall provide and install the same requirement as described in the level two install except with the addition of classified capabilities. This will require the contractor to also meet the classified equipment requirements indicated Section 2.4 of the SOW.

3.8.2.4. LEVEL 4 INSTALL: CUSTOMIZED CONTROL PANEL VTC ROOM SYSTEM (UNCLASSIFIED)

The level four install provides NAVAIR with facilities to demonstrate new technologies and the latest industry methods of conducting business. These facilities are required to increase collaboration opportunities within NAVAIR and with its partners, providing an effective environment in which to present ideas, measures, information, and testing with internal and external partners. This configuration provides a state-of-the-art facility to support NAVAIR’s need to test and evaluate new/ emerging technologies that have the potential to improve NAVAIR’s service to its clients and business partners. They are designed and configured to provide independent research, development, demonstrations and a presentation facility, which also includes VTC capability.

These rooms shall allow presenters to display data from PC’s for high-level in-house presentations and discussions as well as high quality conferencing. This shall provide NAVAIR with the ability to communicate with customers and partners at headquarters, the region and field locations, as well as non-NAVAIR agencies.

The contractor shall survey each individual project site and then design the layout based on the specifications of each task order using the required Polycom hardware, ancillary hardware, and additional hardware not otherwise specified to meet the specific requirements as necessary. The contractor shall provide the government with a proposal that must be approved prior to starting work on the project that shall detail the engineering design, equipment selection for the video system, and the physical layout of all equipment associated with the installation in the form of a floor plan. The floor plan shall be made available in Microsoft Word or Adobe PDF format.

Pricing associated with this type of install shall be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

3.8.2.5. LEVEL 5 INSTALL: CUSTOMIZED CONTROL PANEL VTC ROOM SYSTEM (UNCLASSIFIED AND CLASSIFIED)

The contractor shall provide, install and maintain the same requirement as described in the level four install, except with the addition of classified capabilities. This shall require the contractor to also meet the classified equipment requirements indicated in Section 2.4 of the SOW.

Pricing associated with this type of install shall be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

3.8.2.6. LEVEL 6 INSTALL: CUSTOMIZED VTC GATEWAY, GATEKEEPER, SCHEDULING, AND MULTIPOINT CONTROL UNIT (MCU)

The contractor shall survey and then design the layout of customized VTC gateway, gatekeeper, scheduling, and MCU hardware based on the specifications of each task order using the required Polycom hardware, ancillary hardware, and additional hardware not otherwise specified to meet the specific requirements as necessary. The contractor shall provide the government with a proposal that must be approved prior to starting work on the project. This proposal shall include wiring diagrams, floor plans and/or equipment diagrams depending on the level of detail of the project.

Pricing associated with this type of install shall be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

The MCU and all connected devices must route VTC transmissions transparently without affecting the live video, video graphics, audio, operational features, or reception quality. The audio system must be full duplex so that all participants can hear and be heard at all times. Any unit proposed must provide compatibility and interoperability with NAVAIR’s existing video systems and other video network components. This unit must have the capability to be utilized as a satellite MCU as well as a principal MCU and provide cascading ability. Specific MCU requirements are as follows:

3.8.2.6.1. Segmentation (using the MCU simultaneously in more than one conference);

3.8.2.6.2. Selected communication mode-inclusive to the common mode of communication such as transfer rate, audio, video, and data rates;

3.8.2.6.3. Video switching-the ability to switch the video signals that participants see to one of the other participants;

3.8.2.6.4. Voice activation transmission-fully automatic;

3.8.2.6.5. Chair activated selection of the next remote point to transmit is under the control of a designated teleconference chairperson;

3.8.2.6.6. Web interface for simplified network management;

3.8.2.6.7. Continuous presence for multi-participant, multi-location viewing during the conference; and broadcast transmission from a single point in a lecture-like mode with all other sites receiving the same information.

3.8.2.7. LEVEL 7 INSTALL: CUSTOMIZED RELOCATION (UNCLASSIFIED AND CLASSIFIED)

The contractor shall survey existing VTC systems that a task order has specified to be relocated and shall provide the government with a proposal that must be approved prior to starting relocation. This service shall only be utilized at the Patuxent River, MD location. This shall require a survey of the existing floor plan and submission by the contractor of a proposed floor plan as part of the proposal.

Pricing associated with this type of install shall be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

3.9 Labor Category Qualifications

The contractor shall provide qualified personnel necessary for the execution of customized VTC system installations, identified above as Installation Levels 4 through 7. The Government has identified the following labor categories and their associated minimum qualifications:

Job Title

Description

Senior Video System and Telecommunication Engineer

In addition to the qualifications for Junior Video System and Telecommunication Engineer listed above, the Senior Video System and Telecommunication Engineer:

Project Manager

In addition to the qualifications for Senior Video System and Telecommunication Engineer listed above, the Project Manager:

Resumes shall be provided to the NAVAIR Contracting Officer and/or TPOC upon request.

4. MAINTENANCE AND SUPPORT SERVICES (CLINS 0003, 1003, 2003, 3003, and 4003)

For Polycom brand products, the contractor shall provide current Polycom Maintenance Service Program offerings with detailed levels of support, as defined by the manufacturer. With the exception of Multiple Control Units (MCUs), all Polycom brand products shall be covered by the Premier Service Program. These products include, but are not limited to, the codec, eagle eye director, sound station, etc. The contractor shall provide support engineers capable of remotely providing assistance in diagnosing, configuring, and troubleshooting Polycom products covered by the Premier Service Program in addition to existing control system VTC’s and other associated VTC hardware/ software. Polycom MCUs shall be covered by the Premier Plus Service Program. The contractor shall also be certified to provide technical support to both Crestron and AMX branded touch panels.

4.1. UNLIMITED TELEPHONE TECHNICAL SUPPORT OF ALL HARDWARE/ SOFTWARE

4.1.1. The contractor shall make available technical telephone support during business hours (0700-2000 EST, 5 days a week excluding recognized government holidays) for all existing and new hardware/ software covered under the scope of this SOW, including the items indicated in Attachment (4).

4.2. POLYCOM HARDWARE EXPEDITED PARTS REPLACEMENT

4.2.1. The contractor shall provide rapid replacement for any failed hardware component covered under the Polycom Premier Service Program. If the contractor’s technical support representative determines that a replacement part is required to resolve a reported or diagnosed problem, the replacement part shall be shipped by the contractor (Monday through Friday) for rapid replacement using an expedited carrier service. The contractor shall process replacement part orders same-day in order to meet local carrier pick-up schedules if possible. The deadline for same-day processing is generally 3 pm local time. For products covered by the Polycom Premier Service Program, the contractor shall pay for all freight charges for rapid parts replacement transactions.

4.2.2. Replacement parts supplied by the contractor shall be either new parts or parts equivalent in performance to new parts when used with the Polycom product, and shall be warrantied for ninety (90) days from shipment. Parts removed from Polycom products for replacement shall become the property of the contractor, and shall be shipped back to the contractor or its designee by the government using a contractor or manufacturer pre-addressed return package/ shipping label within ten (10) business days of receipt of the replacement part.

4.2.3. It is understood by all parties that the current Polycom Premier Service Program coverage includes failed hardware component costs for all covered items rapid replacement. This coverage shall include previously installed sites with existing coverage indicated in Attachment 4.

4.3. PREMIER PLUS/ ON SITE MAINTENANCE FOR…