ExtractMCASYuma.pdf

UNCLASSIFIED/FOR OFFICIAL USE ONLY

Extract of Final Report Based on Site Survey and User Interviews for

Emergency Management Command and Coordination Marine Corps Air Station Yuma, Arizona

Distribution Statement D: Distribution authorized to the Department of Defense and U.S. DoD contractors only for official use or administrative or operational purposes, 3 January 2012. Other requests shall be referred to Commander, Marine Corps Systems Command, Quantico, VA

Destruction Notice: For Unclassified, Limited documents, destroy by any method that will prevent disclosure of contents or reconstruction of the documents.

Table of Contents

1 Overview ............................................................................................................................. 1-1

1.1 Base Details ................................................................................................................... 1-1

1.2 Base Infrastructure ........................................................................................................ 1-1

2 Survey Results .................................................................................................................... 2-1

2.1 Consolidated Emergency Response System ................................................................. 2-1

2.1.1 Current System....................................................................................................... 2-1

2.1.2 Base Telephone Infrastructure ............................................................................... 2-2

2.1.3 911.......................................................................................................................... 2-3

2.1.4 Dispatch ................................................................................................................. 2-5

2.1.5 Interfaces .............................................................................................................. 2-10

2.1.6 Manpower/Training ............................................................................................. 2-12

2.1.7 Maintenance/Logistics ......................................................................................... 2-12

3 Other Information ............................................................................................................. 3-1

3.1 Agreements .................................................................................................................... 3-1 i

List of Figures

Figure 1-1. MCAS Yuma First Responder Organization ........................................................... 1-2 Figure 1-2. MCAS Yuma Fire/EMS Organization ..................................................................... 1-3 Figure 1-3. MCAS Yuma PMO Organization ............................................................................ 1-4 Figure 1-4. MCAS Yuma Populated Areas ................................................................................ 1-5 Figure 2-1. MCAS Yuma CERS Configuration ......................................................................... 2-2 Figure 2-2. MCAS Yuma Circuit Switch Network Diagram ..................................................... 2-3 Figure 2-3. 911 Call Flow ........................................................................................................... 2-4 Figure 2-4. MCAS Yuma Dispatch Configuration ..................................................................... 2-6 Figure 2-5. MCAS Yuma ARFF/Fire/EMS Position #1 ............................................................. 2-8 Figure 2-6. MCAS Yuma PMO Dispatch Position #2 ................................................................ 2-9 ii

List of Tables

Table 1-1. MCAS Yuma Population Statistics ........................................................................... 1-1 Table 2-1. MCAS Yuma Dispatch Equipment ........................................................................... 2-6 Table 2-2. Dispatcher Training ................................................................................................. 2-12 Table 3-1. MCAS Yuma MOU/MOA ........................................................................................ 3-1 iii iv

Executive Summary

The Marine Corps Air Station (MCAS) Yuma, Arizona, Site Survey was conducted from 7 February to 11 February 2011. Representatives from Marine Corps Systems Command and Space and Naval Warfare Systems Center - Atlantic met with the MCAS Yuma personnel. The Site Survey Team’s goal was to capture the “as-is” baseline of the current Emergency Response System. The Installation representatives candidly discussed their systems, infrastructure, organization, and technological capabilities and limitations.

The current Radio Frequency (RF) system is a digital, trunked Motorola Astro25 system. There are six RF sites operating in site trunking; three additional sites will be online within the year.

The system is Project 25 (P25) compliant. Communication is not encrypted and the system is not capable of Over the Air Programming or Over the Air Rekeying. There is no remote management capability for the RF system. MCAS Yuma identifies five populated areas in the installation. The command estimates that the current RF system provides 65% coverage to those populated areas, including in-building penetration.

The ongoing RF system upgrade necessitated that the command upgrade and replace many of the handheld and mobile radio subscriber units. The disposition and replacement process has left the MCAS Yuma first responder community, including Fire/Emergency Medical Service (EMS) and the Provost Marshal’s Office (PMO) without mobile radios. The departments’ handheld radios are insufficient for the extended areas they cover.

The County of Yuma recently established its own RF system that most of the surrounding communities and State and Federal agencies joined. MCAS Yuma does not participate on this network; consequently, the command has no interoperability with its neighbors and mutual aid partners.

MCAS Yuma has a consolidated dispatch that supports Fire/EMS, PMO, and Air Rescue Fire Fighting emergency calls. All dispatchers can address any type of incoming call. The MCAS Yuma dispatch center is not a Public Safety Answering Point (PSAP). It does not have Enhanced 911 capability, nor does it have Computer Aided Dispatch or Geographic Information System mapping capabilities. The MCAS Yuma dispatch center relies on its relationship with the City of Yuma PSAP for incoming emergency calls from cellular phones, non-base telephone infrastructure phones, and non-English speakers.

The dispatch center has one incoming 911 line and five administrative lines. Even though there is only one 911 line, if the dispatch center receives a second 911 call, this call will automatically roll over to an administrative line and be answered by the dispatchers. If the six lines are used, all other callers receive busy signals.

The dispatch center relocated to Building 916 within the last three months. The new facility is clean, quiet, and well-maintained and operates 24 hour per day, seven days per week, 365 days per year (24/7/365). There are two dispatch center positions and a supervisor desk. The dispatch supervisor places a premium on training and education. As a result, the dispatch team is trained in advanced call taking and life saving techniques.

1 Overview

The Emergency Management Command and Coordination (EMC2) Site Survey was conducted from 7 February to 11 February 2011 to establish a capabilities “baseline” of Marine Corps Air Station (MCAS) Yuma.

1.1 Base Details

Table 1-1 represents MCAS Yuma’s Marine Corps population as provided by Base Housing.

Table 1-1. MCAS Yuma Population Statistics

Personnel Population Active Duty Marines / Civilian (On-Base) 693 Active Duty Marines / Civilian (Off-Base) 128 Dependents (On-Base) 915 Total Personnel 1,736

1.2 Base Infrastructure

MCAS Yuma’s first responders include Fire/Emergency Medical Services (EMS), Provost Marshal’s Office (PMO), and Aircraft Rescue and Firefighting (ARFF). All emergency responders are organized under the command’s S-3 office.

Figure 1-1 represents the MCAS Yuma first responder organizational structure as provided by the base.

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Figure 1-1. MCAS Yuma First Responder Organization

The Fire/EMS department is developing written policy and procedure to standardize operations and qualify for Accredited Agency status with the Commission on Fire Accreditation International (CFAI).

1-2

Figure 1-2 is the MCAS Yuma Fire/EMS Organizational Chart.

Figure 1-2. MCAS Yuma Fire/EMS Organization

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Figure 1-3 is the MCAS Yuma PMO Organizational Chart.

Figure 1-3. MCAS Yuma PMO Organization

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1-5

Figure 1-4 identifies MCAS Yuma’s population coverage and first responder locations as provided by GEOFidelis.

Figure 1-4. MCAS Yuma Populated Areas

2 Survey Results

2.1 Consolidated Emergency Response System

2.1.1 Current System

MCAS Yuma has a consolidated dispatch that supports Fire/EMS, PMO, and ARFF emergency calls. All dispatchers can address any type of incoming call. The MCAS Yuma dispatch center is not a Public Safety Answering Point (PSAP). It does not have Enhanced 911 (E911) capability, nor does it have Computer Aided Dispatch (CAD) or Geographic Information System (GIS) mapping capabilities. The MCAS Yuma dispatch center relies on its relationship with the City of Yuma PSAP for incoming emergency calls from cellular phones, non-base telephone infrastructure phones, and non-English speakers.

The MCAS Yuma system does not allow automatic time-stamping; it is all processed manually.

According to Mr. Danny Heredia, dispatch supervisor, an incident’s office time is gathered from the dispatcher’s computer operating system clock in the lower right corner of the display.

The dispatch center has one incoming 911 line and five administrative lines. Even though there is only one 911 line, if the dispatch center receives a second 911 call, this call will automatically roll over to an administrative line and be answered by the dispatchers. If the six lines are used, all other callers receive busy signals. Based on records from Base Telephone, the command estimates that the dispatch receives an average of 82 emergency calls and 1,150 non-emergency calls per month.

The dispatch center relocated to Building 916 within the last three months. The new facility is clean, quiet, and well-maintained and operates 24 hour per day, seven days per week, 365 days per year (24/7/365). There are two dispatch center positions and a supervisor desk. The dispatch supervisor places a premium on training and education. As a result, the dispatch team is trained in advanced call taking and life saving techniques.

Figure 2-1 represents the MCAS Yuma CERS Configuration.

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Figure 2-1. MCAS Yuma CERS Configuration

2.1.2 Base Telephone Infrastructure

The MCAS Yuma Central Office Switch is a Nortel SL-100 Option SE-06; it is located in Building 1030. There are 5,000 active telephone lines on base. The base has six Public Switch Telephone Networks: four T-1s to the SL-100 and two T-1s to an Option 61C switch at the Air Traffic Control (ATC) area. There are no dedicated 911 trunks.

Figure 2-2 represents MCAS Yuma’s Circuit Switch Network as provided by the Base Telephone Officer.

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Figure 2-2. MCAS Yuma Circuit Switch Network Diagram

2.1.2.1 Local Exchange Carrier Information

The Local Exchange Carrier (LEC) is Qwest.

2.1.2.2 Wireless Carriers

There are no cellular phone towers on MCAS Yuma.

2.1.3 911

MCAS Yuma’s 911 system is a Monaco D-21 version 1.1.26.37. The base does not have E911 capabilities. The dispatch center has one incoming 911 line and five administrative lines. The dispatch can receive up to six concurrent calls. If all six lines are used, additional callers receive busy signals.

2.1.3.1 911 Call Process

Figure 2-3 illustrates the 911 call flow as explained by the MCAS Yuma Base Telephone Officer.

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Figure 2-3. 911 Call Flow

2.1.3.2 Base Telephone Lines

Emergency calls originating from base telephone landlines route directly to the MCAS Yuma Central Office and then to the dispatch center.

2.1.3.3 Leased-Line Commercial Service Provider

Emergency calls originating from on-base commercial landlines are routed to the LEC. The LEC passes the call to the City of Yuma PSAP, which manually transfers the call to the MCAS Yuma dispatch center. As MCAS Yuma does not have E911 capability, the City of Yuma PSAP cannot transfer Automatic Location Information (ALI)/Automatic Number Information (ANI).

The City dispatcher does stay on the line to confirm MCAS Yuma’s receipt of the call.

2.1.3.4 Cellular Calls

Emergency calls from on-base cellular phones route through the cell phone cloud to the cellular service provider. From there, the call routes to the City of Yuma PSAP; the City of Yuma PSAP manually transfers the call to the MCAS Yuma dispatch center.

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2.1.3.5 Voice over Internet Protocol Calls

If a Voice over Internet Protocol (VoIP) subscriber places an emergency call, the call goes to the Internet Service Provider (ISP) cloud. From there, the call routes to the LEC. The LEC passes the call to the City of Yuma PSAP, which manually transfers the call to the MCAS Yuma dispatch center.

MCAS Yuma does not support VoIP aboard the base.

2.1.3.6 Transferred Calls

The MCAS Yuma dispatch center receives transferred calls from the City of Yuma PSAP. Since MCAS Yuma does not have E911 capabilities, ALI/ANI does not transfer with the calls.

2.1.3.7 Administrative Line Calls

Administrative line calls to the MCAS Yuma dispatch center route to the Central Office and then to the dispatch center.

2.1.4 Dispatch

MCAS Yuma has a consolidated dispatch center to field calls for ARFF, Fire, EMS, and PMO emergencies. The dispatch center supports three personnel: two dispatchers and one supervisor.

There are two workstation positions: Position #1 is equipped to receive ARFF/Fire/EMS calls;

Position #2 is equipped to handle Fire or PMO calls. All of the MCAS Yuma dispatchers are cross-trained for each type of emergency.

The dispatch center is staffed 24 hours per day, seven days per week, 365 days per year. There are two shifts: 0600 - 1800 and 1800 - 0600. Each shift is staffed by three people.

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Figure 2-4 represents the MCAS Yuma dispatch center configuration.

Figure 2-4. MCAS Yuma Dispatch Configuration

Table 2-1 identifies the equipment installed at the Dispatchers’ workstations.

Table 2-1. MCAS Yuma Dispatch Equipment

Equipment CFR/Fire/EMS

Dispatch Workstation

PMO

Dispatch

Workstation

Supervisor Position

19” ViewSonic Display 1 2 19” Samsung Display 2

EMD Rolodex 1 1 Timestamp 1 (backup) 1

Motorola Centracom Gold Server 1 2 (1 not connected)

1 (not connected)

Microphone 1 1 1

KVM 1 1

Mouse 2 4 1

Keyboard 1 4 1

2-6

Equipment CFR/Fire/EMS

Dispatch Workstation

PMO

Dispatch

Workstation

Supervisor Position

Telephone 2 2 1 Headset 1 1

Headset Jack 1 1 1 Foot Pedal 1 1 1

Pager 1 XTS 2500 Radio 2 6

General Dynamics SAR Radio 1 King Fisher KFRA-C 1

HPXW 4300 CPU 1 1

Paradyne Modem 1 1

Monaco CPU D21 Client 2 1 19” Acer Display 1 19” NCIC Display 1 19” Dell Display 1

HP Printer 1 NCIC CPU (Dell) 1

CPU 1 1

CLEOC CPU (Dell) 1

16” Dell Display 1

2.1.4.1 Dispatch Building

The MCAS Yuma dispatch is located in Building 916. Building 916 also houses MCAS Yuma’s PMO, Armory, Naval Criminal Investigative Service (NCIS), Criminal Investigation Division (CID), and the Federal Investigative Service. Building 916 is a 60-year-old concrete building.

There are keypad locks on the exterior doors; the dispatch center has a camera to alert the dispatchers of visitors. The dispatch door is opened from inside; supervisors have keys. There are windows in the dispatch center. The dispatch center does not have berthing or kitchen facilities. The center does not have a fire extinguisher, emergency lighting, or emergency exit signs. Cable television is not present in the dispatch center.

The Site Survey Team reported that the building is in fair condition.

A small generator is dedicated to dispatch. A larger generator supports the rest of Building 916;

it is located just outside the dispatch center windows. The windows leak; when the generator runs, the exhaust fills the dispatch center. The Site Survey Team was in the dispatch center during generator testing. The Team reported that the exhaust fumes were significant.

The dispatch center moved to its current location three months before the site survey.

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2.1.4.2 Dispatch Workstation Positions

2.1.4.2.1 ARFF/Fire/EMS Dispatch Workstation Position

Figure 2-5 represents the ARFF/Fire/EMS dispatch Position #1.

Figure 2-5. MCAS Yuma ARFF/Fire/EMS Position #1

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2.1.4.2.2 PMO Dispatch Workstation Position

Figure 2-6 represents the PMO dispatch Position #2.

Figure 2-6. MCAS Yuma PMO Dispatch Position #2

2.1.4.2.3 Supervisor Workstation Position

The Supervisor position is not used for emergency calls. It is only used as a computer terminal and telephone. The Centracom Gold Series consolette is disconnected; the dispatch supervisor expects it will be connected within four months.

2.1.4.3 Continuity of Operations

The MCAS Yuma dispatch center does not have a formal Continuity of Operations (COOP) plan.

In an evacuation, the dispatchers plan to carry the radios to Building 917, the old dispatch center location, where there is a spare King Fisher and five cellular phones that are programmed with the dispatch telephone numbers. Building 917 also has a Navy Marine Corps Intranet (NMCI) computer for continued Consolidated Law Enforcement Operations Center (CLEOC) queries.

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2.1.4.4 Computer Aided Dispatch

MCAS Yuma does not have a CAD system.

2.1.4.5 Logging Recorder

MCAS Yuma uses a Stancil Ten-4 logging recorder. Emergency telephone calls are recorded;

radio traffic is not logged. The dispatch supervisor is the only person with the Ten-4 password and, therefore, the only person who can retrieve logged calls. To playback a call, the supervisor must go to the nearby equipment rack, log in to the recorder, and bring up a list of logs. From there, the supervisor and dispatcher can select and listen to a recording.

Calls are maintained for five years on the Central Processing Unit’s hard drive. Eight of the recorder’s 16 tracks are used.

2.1.5 Interfaces

2.1.5.1 Mapping/Geographic Information System

The MCAS Yuma dispatch center does not have mapping or GIS capabilities.

2.1.5.2 Master Street Address Guide

The command uses Telephone Management System (TMS) K&R in lieu of a Master Street Address Guide (MSAG).

2.1.5.3 Radio Interface

The MCAS Yuma dispatch has three Motorola Centracom Gold Series consoles. The consoles are connected to Paradyne modems, which are connected to the CEB via copper using Remote Operator Console Interface (ROCI) and Console Operator Remote Interface (CORI) cards.

2.1.5.4 Intrusion Detection System

The MCAS Yuma Physical Security department monitors the IDS. There is one IDS monitor position that is staffed 24/7/365. The IDS monitor position has a hotline to the MCAS Yuma dispatch and handheld radio communications with PMO. Dispatch is responsible for sending first responders to an IDS incident.

The IDS is a STS 1200; it includes 10 monitors that are captured by Digital Video Recorder (DVR). The monitors cover 100% of the installation.

Sgt Michael Orozco, Chief of Physical Security, reported that the IDS detects numerous false alarms, generally due to unexpected motion, such as blowing debris.

2.1.5.5 Fire Alarm Monitoring

The MCAS Yuma dispatch center has a King Fisher fire alarm system. The King Fisher also allows dispatchers to call the fire stations via Public Address (PA). The dispatchers also have Motorola Gold Elite consoles to alert the fire stations via radio tones. The PA system does not allow dispatchers to alert specific stations (Fire Station 1, Fire Station 2, or ARFF). The PA system does not transmit with heart-save ramped tones.

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The fire stations, ARFF, and the dispatch center have Zetron systems for fire alerting; however, the system does not operate properly. Alerts do not trigger lights and the speakers do not ramp up to notify fire fighters of an alarm. The fire stations can use the Zetron system as an internal PA system; however, the volume is low. The dispatch center does not have a microphone to communicate to the fire stations. Additionally, the dispatchers are not trained to use the Zetron system. According to Fire Chief Mike Batson, the Fire Department has been working on the Zetron system for four years. Installation contracts are in place, but the scope of work does not include Building 916. The installation contract for Fire Station #2 is unfunded.

2.1.5.6 Mass Notification

2.1.5.6.1 Audio

MCAS Yuma has a MADACOM WAVES 7.3.1 Mass Notification System (MNS). The system is located in Building 917.

Four Giant Voice towers, each with six speakers, are installed throughout the command. Each tower has a locked microphone that allows targeted announcements to be made on that individual tower.

Little Voice is installed in all of the new and refurbished barracks.

An antenna mounted outside Building 917 sends a repeaters signal to Telegraph Pass to ensure widest MNS dissemination.

2.1.5.6.2 Telephone

An EverBridge recall system allows the command to send telephone announcements to as many as 500 contacts. Each contact can be configured with up to five telephone numbers or email addresses. EverBridge can transmit text messages when one of the five contact numbers is configured to receive them.

System notifications can be structured based on event or incident.

Mr. Bill Tate, MCAS Yuma Emergency Manager, said that the biggest issue with EverBridge is keeping the data current. Physical Security does not have the personnel to maintain the contact records.

2.1.5.6.3 Data

EverBridge can send all-hands email messages.

2.1.5.6.4 Visual

MCAS Yuma has three permanent Light Emitting Diode (LED) signs: one at the Main Exchange, one at the North Gate, and one at 3rd and 32nd Streets. These signs can be programmed to communicate mass notification messages.

PMO also has mobile LED signs that can be set up for mass notification.

2.1.5.6.5 Media

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Physical Security can use the Commander’s cable television channel for mass notification.

2.1.6 Manpower/Training

The MCAS Yuma dispatch is staffed by 13 government employees: one supervisor and 12 dispatchers. Before a dispatcher can process calls, he or she must complete Cardiopulmonary Resuscitation (CPR), NCIC, and Hazardous Material (HazMat) Awareness training. Upon completion of the required training, the supervisor has authority to release a new dispatcher to the phones.

Dispatchers receive OJT to operate the E-LMR equipment.

Table 2-2 identifies the MCAS Yuma dispatchers’ training and certifications.

Table 2-2. Dispatcher Training

Position Training Trained Dispatchers

Dispatchers HazMat Awareness 13 of 13 Dispatchers CPR Certification 13 of 13 Dispatchers NCIC 13 of 13

Dispatchers/Supervisor Telecommunicator I/II 9 of 13 Dispatchers/Supervisor EMD 9 of 13

The MCAS Yuma Fire Department is an Advance Life Saving (ALS) qualified EMS program.

2.1.7 Maintenance/Logistics

There are no contracts in place to maintain the MCAS Yuma CERS. Funding comes from the annual Operations and Maintenance (O&M) budget.

3 Other Information

The following information collected is not core to the survey, but may be pertinent to other items in the short or long term. Engineering and other analyses must take place to ensure the validity of this information.

3.1 Agreements

Table 3-1 identifies respective Memoranda of Understanding (MOU) and Memoranda of Agreements (MOA).

Table 3-1. MCAS Yuma MOU/MOA

Type Between Purpose Effective Expiration Law

Enforcement Agreement and Understanding

MCAS Yuma, Yuma County Sheriff’s Office for Yuma County (YCSO), Yuma County

Attorney’s Office, City of Yuma Police Department

(YPD), and the City Prosecutor for the City of

Yuma, AZ

To delineate an understanding relating to investigation and prosecution of offenses which occur on MCAS, the reporting of certain types of offense and injuries, and arrests effected by the YCSO and the YPD on MCAS property.

30 Dec 2005 Upon 30 days written notice of termination

MAA City of San Luis, AZ, and MCAS Yuma

Mutual Assistance Agreement for Fire, Medical, Hazardous Material, CBRNE, Mass Casualty Emergencies and Operational Support

23 Nov 2005 Upon 10 days written notice of termination

MAA City of Yuma and MCAS Yuma

Automatic/Mutual Assistance Agreement for Fire, Medical, Hazardous Material, CBRNE, Mass Casualty Emergencies and Operational Support (First Amendment)

1 Jun 2010 Pursuant to terms of original MAA

MAA City of Yuma and MCAS Yuma

Automatic/Mutual Assistance Agreement for Fire, Medical, Hazardous Material, CBRNE, Mass Casualty Emergencies and Operational Support

16 Mar 2005 Upon 10 days written notice of termination

MAA U.S. Army Garrison, Yuma Proving Ground

(USAYPG) Fire Department and MCAS Yuma

Mutual Aid Assistance for Fire, Medical, Hazardous Material, CBRNE, Mass Casualty Emergencies and Operational Support

1 Oct 2008 Upon 10 days written notice of termination

MAA Marine Corps Air Station Yuma, Arizona, County of Imperial, California, and

City of El Centro, California

Mutual Aid Agreement for Fire and Rescue Services within Imperial County of Extraordinary Emergency Service

15 Aug 2000 Upon 30 days written notice of withdrawal

MAA Niland (California) Fire District and MCAS Yuma

Automatic/Mutual Assistance Agreement for Fire Suppression and Emergency Medical Care

9 Aug 2000 Upon 30 days written notice of termination

MAA Town of Wellton, Arizona, and MCAS Yuma

Automatic/Mutual Assistance Agreement for Fire, Rescue, Aircraft Fire Protection

15 Nov 1995 Upon mutual agreement or

60 days written notice

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3-2

Type Between Purpose Effective Expiration of termination

MAA City of Somerton, Arizona, and MCAS Yuma

Mutual Assistance Agreement for Fire, Medical, Hazardous Material, CBRNE, Mass Casualty Emergencies and Operational Support

24 May 2005 Upon mutual agreement or

10 days written notice of termination

MAA Winterhaven Fire District, Winterhaven, California, and the Commanding Officer, Marine Corps Air Station, Yuma, Arizona

Mutual Fire Fighting Assistance Agreement 23 Jun 1988 Upon mutual agreement or

10 days written notice of termination

Project Officer

OPSEC Manager