ExtractMCASMiramarFinal.pdf

Extract of Final Report Based on Site Survey and User Interviews for

Emergency Management Command and Coordination Marine Corps Air Station Miramar, California

Distribution Statement D: Distribution authorized to the Department of Defense and U.S. DoD contractors only for official use or administrative or operational purposes. Other requests shall be referred to Commander, Marine Corps Systems Command, Quantico, VA.

Destruction Notice: For Unclassified, Limited documents, destroy by any method that will prevent disclosure of contents or reconstruction of the documents.

19 April 2011

Table of Contents

1 Overview ............................................................................................................................. 1-1

1.1 Base Details ................................................................................................................... 1-1

1.2 Base Infrastructure ........................................................................................................ 1-2

2 Survey Results .................................................................................................................... 2-1

2.1 Consolidated Emergency Response System ................................................................. 2-1

2.1.1 Current System....................................................................................................... 2-1

2.1.2 Current System – Post Site Survey ........................................................................ 2-2

2.1.3 Base Telephone Infrastructure ............................................................................... 2-2

2.1.4 911.......................................................................................................................... 2-3

2.1.5 Dispatch ................................................................................................................. 2-6

2.1.6 Interfaces .............................................................................................................. 2-13

3 Other Information ............................................................................................................. 3-1

3.1 Agreements .................................................................................................................... 3-1 i

List of Figures

Figure 2-12. Current CERS Configuration ................................................................................. 2-2 Figure 2-16. 911 Call Flow ......................................................................................................... 2-4 Figure 2-17. MCAS Miramar Dispatch Configuration ............................................................... 2-6 Figure 2-18. MCAS Miramar Call Taker Position ..................................................................... 2-8 Figure 2-19. MCAS Miramar Fire Dispatch Position ................................................................. 2-9 Figure 2-20. MCAS Miramar IDS Position .............................................................................. 2-10 Figure 2-21. MCAS Miramar PMO Dispatch Position ............................................................ 2-11 ii

List of Tables

Table 1-1. MCAS Miramar Population Statistics ....................................................................... 1-1 Table 2-12. Dispatch Position Equipment ................................................................................ 2-11 Table 2-13. Dispatch Personnel Breakdown ................................. Error! Bookmark not defined.

Table 4-1. MCAS MiramarAgreements ..................................................................................... 3-1 iii iv

Executive Summary

The Marine Corps Air Station (MCAS) Miramar, California, Site Survey was conducted from 7 to 9 February 2011. Representatives from Marine Corps Systems Command and Space and Naval Warfare Systems Center - Atlantic met with the MCAS personnel. The Site Survey Team’s goal was to capture the “as-is” baseline of the current Emergency Response System, consisting of Enterprise Land Mobile Radio and Consolidated Emergency Response System.

The installation representatives candidly discussed their systems, infrastructure, organization, and technological capabilities and limitations.

The MCAS Miramar’s current Radio Frequency (RF) system is a trunked Motorola SmartNet II radio system, referred to as the Common Area Radio Trunking System. The system is leased from Space and Naval Warfare Systems Center Pacific (SSC-PAC) and is configured as one five-channel wideband system and one five-channel narrowband system. The wideband system operates in the 400 to 420 Megahertz (MHz) frequency range and is not Project 25 (P25) compliant. The narrowband system operates in the 406 to 419 MHz frequency range as is P25 compliant. At the time of the survey, a complete transfer of all subscribers from wideband to narrowband was planned and was to be conducted once all assets were reprogrammed by SSC-

PAC.

The cost of service is $21.30 per month for each radio, which includes access to the trunking system as well as programming for the radios; MCAS Miramar leases 324 radios from SSC-

PAC.

MCAS Miramar has a co-located dispatch that supports the first responder network. The dispatch is staffed by the Provost Marshal’s Office (PMO) and Fire/Emergency Medical Service (EMS) dispatchers, Intrusion Detection System monitors, and a call taker (as staffing and scheduling allow). The dispatch center is Enhanced 911 capable and utilizes Computer Aided Dispatch.

MCAS Miramar’s dispatch center is a registered Public Safety Answering Point (PSAP);

however, at the time of the survey, the Federal Communications Commission’s had Miramar listed as “orphaned” on the Master PSAP registry.

MCAS Miramar has two incoming dedicated Primary Rate Interface lines for 911 calls and one administrative line for non-emergencies. If the two lines are used, the third caller receives a busy signal. In addition, 911 calls from the transient barracks come in via a line from the Sprint switch; these calls do not include Automatic Number Information (ANI)/Automatic Location Information (ALI). MCAS Miramar has the capability to transfer and receive calls from other agencies. ANI/ALI is only passed with transferred calls to and from specific entities with the star transfer capability.

MCAS Miramar’s dispatch center operates 24 hour per day, seven days per week, 365 days per year. MCAS Miramar receives an average of 165 calls per month or 1,983 emergency calls per year.

1 Overview

The Emergency Management Command and Coordination (EMC2) Site Survey was conducted from 7 to 9 February 2011 to establish a capabilities “baseline” of Marine Corps Air Station (MCAS) Miramar.

1.1 Base Details

MCAS Miramar is situated on 23,000 acres in the northern suburbs of San Diego, California.

MCAS Miramar’s mission is to provide the highest quality aviation facilities, support, services, and training ranges to promote readiness, sustainment and quality of life for Marines, Sailors, Civilian Marines, Family Members and others associated with MCAS Miramar in order to facilitate achieving combat readiness and training objectives.

Table 1-1 represents MCAS Miramar’s population as provided by the base.

Table 1-1. MCAS Miramar Population Statistics

Personnel Population Active Duty 9,466 Civilian 3,154 Dependents 1,469 Total Personnel 14,089

1-1

1.2 Base Infrastructure

Figure 1-1 illustrates the MCAS Miramar organizational structure as provided by the base.

Figure 1-1. MCAS Miramar Organization

1-2

Figure 1-2 identifies MCAS Miramar’s population coverage, points of entry, and first responder locations as defined by GEOFidelis.

Figure 1-2. MCAS Miramar Populated Area

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2 Survey Results

2.1 Consolidated Emergency Response System

2.1.1 Current System

MCAS Miramar has a co-located dispatch that supports the first responder network. The dispatch is staffed by PMO and Fire/EMS dispatchers, Intrusion Detection System (IDS) monitors, and has a call taker position, which is only utilized as staffing and scheduling allow.

The dispatch center is Enhanced 911 (E911) capable and utilizes Computer Aided Dispatch

(CAD).

MCAS Miramar’s dispatch center is a registered Public Safety Answering Point (PSAP);

however, at the time of the survey, the Federal Communications Commission’s (FCC) had Miramar listed as “orphaned” on the Master PSAP registry.

MCAS Miramar has two incoming dedicated Primary Rate Interface (PRI) lines for 911 calls and one administrative line for non-emergencies. If the two lines are used, the third caller receives a busy signal. In addition, 911 calls from the transient barracks come in via a line from the Sprint switch; these calls do not include Automatic Number Information (ANI)/Automatic Location Information (ALI). MCAS Miramar has the capability to transfer and receive calls from other PSAP’s; however, ANI/ALI can only be transferred between PSAP’s that utilize star transfer codes. MCAS Miramar’s dispatch center operates 24 hour per day, seven days per week, 365 days per year (24/7/365). MCAS Miramar receives an average of 165 calls per month or 1,983 emergency calls per year, as reported by the Dispatch Supervisor, Ms. Summer Piper.

Figure 2-12 illustrates the current Consolidated Emergency Response System (CERS) configuration at MCAS Miramar.

2-1

Figure 2-1. Current CERS Configuration

2.1.2 Current System – Post Site Survey

As of 4 April 2011, the Master PSAP registry has MCAS Miramar’s PSAP status restored to active.

2.1.3 Base Telephone Infrastructure

The MCAS Miramar Base Telephone Central Office is located in Building 7210. The Central Office Switch is an Avaya G3R Switch, version R011r.7585.7.0.2.

Base Telephone has 6,200 active telephone lines. The base has 186 Public Switch Telephone Networks (PSTN) and two PRI trunks dedicated for 911.

2.1.3.1 Local Exchange Carrier Info

The Local Exchange Carrier (LEC) for MCAS Miramar is AT&T.

2.1.3.2 Wireless Carriers

Wireless carries associated with MCAS Miramar include AT&T, Nextel, and Sprint. Specific cellular towers are sectored such that the calls are selectively routed to Miramar’s PSAP.

2-2

2.1.4 911

MCAS Miramar uses a Positron Power Phone 4.21, Version ST2A E911 system. The E911 system is not integrated with the CAD system. The dispatcher confirms the ANI/ALI information shown on the screen; this information is then entered into CAD in the appropriate fields.

There are two dedicated incoming 911 lines to the MCAS Miramar dispatch center. The dispatch center also has an administrative line for non-emergencies. 911 calls from the transient barracks come in via a line from the Sprint switch; these calls do not include ANI/ALI.

The base’s Telephone Management System (TMS), VeraSmart Version 8.0.141.05b, was updated two to three years ago. According to Base Telephone, the base is waiting for the Marine Corps to standardize the TMS before they upgrade the current one.

Teletype (TTY)/Telecommunications Device for the Deaf (TDD) capability is built into the Positron E911 system. The dispatchers receive instruction on its’ capability every six months;

however, MCAS Miramar does not subscribe to the service that provides live calls necessary to test the TTY/TDD functionality. According to Ms. Piper, MCAS Miramar has never had to utilize the TTY/TDD capability.

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2.1.4.1 911 Call Process

Figure 2-16 illustrates the 911 call flow as explained by MCAS Miramar.

Figure 2-2. 911 Call Flow

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2.1.4.2 Base Telephone Lines

Emergency calls originating from base telephone landlines route to the Base Central Office and the LEC before being routed to the MCAS Miramar dispatch center. These calls include ANI/ALI data.

2.1.4.3 Leased-Line Commercial Service Provider

Emergency calls from on-base commercial lines are routed to the LEC and are then selectively routed to the MCAS Miramar dispatch center. These calls include ANI/ALI data.

2.1.4.4 Reserve Center

Emergency calls from the Reserve Center are routed to the Naval Computer and Telecommunication Station (NCTS) switch to the MCAS Miramar dispatch center. These calls receive the Private Branch Exchange (PBX) address and telephone number rather than the actual address and caller information.

2.1.4.5 Transient Barracks

Emergency calls from the transient barracks are routed to the Sprint switch and then to a separate handset located in the MCAS Miramar dispatch center. These calls do not include ANI/ALI data.

2.1.4.6 Cellular Calls

Cellular calls that originate on base are routed to MCAS Miramar dispatch center, CHP, or San Diego Police Department, depending on geographic location of the caller. All calls include ANI/ALI data.

2.1.4.7 Voice over Internet Protocol Calls

MCAS Miramar’s current Base Telephone Infrastructure (BTI) does not support Voice over Internet Protocol (VoIP). Nomadic VoIP users are routed through the VoIP cloud, through the LEC switch, and then to the MCAS Miramar dispatch center.

2.1.4.8 Transferred Calls

MCAS Miramar has the ability to transfer and receive calls from San Diego Fire, Commander Navy Region Southwest (CNRSW), North County, San Diego Police Department (SDPD), San Diego Sherriff’s Office, and CHP. Miramar is star transfer capable. ANI/ALI is only automatically transferred to and from entities that have mutual star transfer capabilities. MCAS Miramar, San Diego Police Department, San Diego Fire Department, North County, and San Diego County Joint Powers Authority (JPA) are mutually star transfer capable. ALI/ANI must be transferred manually to all other entities.

2.1.4.9 Administrative Line Calls

Administrative lines are processed as standard BTI landlines.

2-5

2.1.5 Dispatch

MCAS Miramar has a co-located dispatch center in Building 7117. There are four positions: one for a call taker, one for Fire, one for IDS, and one for PMO. A dedicated call taker is only utilized in the dispatch center if extra personnel are available. The call taker, Fire, and PMO dispatcher positions are all Grade Service (GS) employees and can occupy any dispatch position.

All dispatchers are Emergency Medical Dispatcher (EMD) certified. The IDS position is staffed by a contractor. A supervisor oversees dispatch operations; the supervisor’s office is located in a room adjacent to the dispatch center.

If 911 calls are answered by the call taker, the call taker confirms the ANI/ALI of the caller and enters the information into the CAD system. Once the call is accepted, the CAD information is transferred to the appropriate dispatcher. If a call taker is not available, all calls are answered by the PMO dispatcher. If the call is for Fire/EMS, the PMO dispatcher verbally transfers the call to the Fire dispatcher, who then inputs the call details into the CAD system.

Figure 2-17 represents the MCAS Miramar’s dispatch configuration.

Figure 2-3. MCAS Miramar Dispatch Configuration

2-6

Table 2-11 identifies the dispatch center staffing schedule as provided by the Dispatch Supervisor. The Fire, PMO, and IDS positions are staffed each shift.

Table 2-1. Dispatch Center Staffing Schedule

Dispatcher 0600-1800 Dispatcher 1800-0600 Dispatcher 0800-1400 Dispatcher 2000-0400

2.1.5.1 Building

The MCAS Miramar dispatch is co-located with PMO in Building 7117, the dispatch does not contain a kitchen or berthing area, the facility is equipped with a break area. Building 7117 is a concrete, permanent structure in overall good condition.

2.1.5.2 Power

Building 7117 runs off of 240 VAC commercial power. Backup power for the building is provided by a 2008 Kohler 100REOZJD diesel generator with a 214 gallon fuel tank. Under the current load, the generator can run for 32.9 hours based on the calculation of 6.5 hours per gallon. The generator has a Kohler ATS, located in the dispatch center. Equipment at each dispatcher workstation is connected to an UPS.

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2.1.5.3 Dispatch Workstation Positions

Figure 2-18 is a photograph of the Call Taker position.

Figure 2-4. MCAS Miramar Call Taker Position

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Figure 2-19 is a photograph of the Fire dispatch position.

Figure 2-5. MCAS Miramar Fire Dispatch Position

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Figure 2-20 is a photograph of the IDS position.

Figure 2-6. MCAS Miramar IDS Position

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Figure 2-21 is a photograph of the PMO dispatch position.

Figure 2-7. MCAS Miramar PMO Dispatch Position

Table 2-12 identifies the equipment installed at the dispatch workstations.

Table 2-2. Dispatch Position Equipment

Equipment Call Taker Fire IDS PMO Desk with Suspa Lift 1 1 1 1 Standard Office Chair 1 1 1 1

Dell OptiPlex 780 1 1 1 1 Dell OptiPlex 760 1

Dell Dimension 5150 1 HP Compaq dx2200 2 2 HP Compaq dc5000 1 1 1 1 HP Compaq dc7700 1 1

NEC MultiSync LCD 1970NX Monitor 6 4 4 4

NEC AccuSync LCD 92VX Monitor 1 1 1 1

Samsung SyncMaster 910T Monitor 1 1 1 1

Dell 19” Monitor 2 2 HP 1530 Monitor 1

Acer AL1716 Monitor 1 Elo Touch Screen Monitor 1

2-11

Equipment Call Taker Fire IDS PMO Vega IP-161 Console 1 Positron Consolette 1

Motorola Astro Base 1 Motorola Astro Consolette 2 1 2

Motorola Consolette Microphone 2 2 Dell Keyboard 2 2 1 2 HP Keyboard 2 1 2 2 Dell Mouse 2 3 4 3 HP Mouse 1 1 1

Logitech Mouse 1 Keytronic Mouse 1 HP LaserJet 4250 1

Johnson Controls HVAC 1 1 1 1 APC SmartUPS 750 1

APC SmartUPS 1500 2

OPTI UPS 1000B 1 1

RadioMate SwitchMate II 1 1 1 1 Pelco Intelligent Keyboard

KBD960 1 1

Positron IAP/PC 1 1 1 Lucent 10 Line Telephone 1 1 1

Lucent Single Line Telephone 1 Panasonic Telephone

(Link to Physcial Security)

Shure Microphone 1 Raritan CompuSwitch KVM 1 1 1 Belkin OmniPro Pro3 KVM 1 Harmon/Kardon Speakers 1 Pair

Creative Speakers 1 Pair 1 Pair 2 Pair Dell Speakers 1 Pair

Plantronics Headset 1 1 Positron Consolette 1

Six Outlet Power Strip 3 3 1 3 Seven Outlet Power Strip 1 Eight Outlet Power Strip 1 1

Radio Shack 3-Channel Wireless Intercom 1 1

ATEN KVM Extender 2 2 2 2

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2.1.5.4 Continuity of Operations

There is no backup dispatch location. In the event the dispatch center had to be evacuated, Camp Pendleton would receive MCAS Miramar calls. Camp Pendleton would then have to communicate with Miramar via the Dispatch cell phone or Fire Department cell phone.

2.1.5.5 Computer Aided Dispatch

MCAS Miramar uses Positron Power CAD, which is not integrated with the E911 system.

Positron Power Map is available for the mapping portion, but it is not currently being utilized or updated.

2.1.5.6 Logging Recorder

MCAS Miramar utilizes two logging recorders. A 24-channel Positron LVR Voice Server Call Locator is installed on all workstations and records all 911 calls, administrative lines, and radio channels. A NICE logging recorder is used to record desk sergeant lines, Eagle Eyes, and higher-echelon phones in the PMO hierarchy.

2.1.6 Interfaces

2.1.6.1 Mapping/Geographic Information System

MCAS Miramar’s dispatch center is not currently utilizing the installation’s Geographic Information System (GIS).

2.1.6.2 Master Street Address Guide

MCAS Miramar utilizes a state-owned ANI/ALI database managed by the LEC. Calls show as “00 Miramar” for the address. Building numbers have been added to the “extension field” of the database. MCAS Miramar created its own Master Street Address Guide (MSAG) to edit the address field. The MSAG data was entered initially, but MCAS Miramar did not have dedicated personnel to continue to manually update it. In order to properly utilize their MSAG, it would also require a CAD update because the CAD does not pull the correct field.

Base Telephone has the capability to submit updates to the ANI/ALI database via a web interface; updates are typically addressed within 24 hours.

2.1.6.3 Radio Interface

MCAS Miramar uses consolettes for the radio interface. Power Radio is a component of Positron Power 911, which was purchased; however, it has not been interfaced with the radio system.

2.1.6.4 Intrusion Detection System

MCAS Miramar’s IDS includes MDI and AMAG. The IDS is monitored in the dispatch center by the alarm monitor position. These systems service base buildings; the base housing and recreational areas use commercial, third-party alarm companies. Miramar is notified of alarms by the third-party alarm company via telephone and responds to the alarm.

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2.1.6.5 Fire Alarm Monitoring

Security Integrated Systems (SIS) monitors fire alarms on base.

2.1.6.6 San Diego Law

San Diego Law (SDLaw) is used as a Department of Motor Vehicles (DMV) and National Crime Information Center (NCIC) interface.

2.1.6.7 ProQA

ProQA is an EMD software package that offers automated tools for emergency medical calls.

ProQA guides the dispatcher through the process of collecting vital information from the caller, obtaining the caller’s status, choosing an appropriate dispatch level, and instructing the caller with medically approved protocols until the first responders arrive at the scene.

2.1.6.8 Comtech Fire Alerting System

The Comtech Fire Station Alerting System alerts each fire station by sounding alert tones, turning on egress lighting, and activating a Light Emitting Diode light bar that displays color-coded lights for the targeted unit. The speakers are then opened and connected to the dispatch radio channel and the system announces a prerecorded message to the Fire Stations. The prerecorded message cannot be changed by MCAS Miramar. Within the Comtech Fire Station Alerting System, the individual Fire/EMS units are tied to a physical location, which limits the flexibility of the system and prevents the system from alerting a unit that is temporarily located at a different fire station.

The MCAS Miramar Dispatch Supervisor and Fire Station personnel report that there are issues with this system during inclement weather, during which capabilities of the system are either degraded or completely inoperable.

2.1.6.9 Mobile Data Terminal/Mobile Data Console

LtCol Graham, the PMO Commander, ordered all Mobile Data Terminals (MDT)/Mobile Data Consoles (MDC) be removed from vehicles due to misuse of the aircards. Ms. Piper said approximately 20 of the 35 MDTs/MDCs are sitting unused in her office.

The base is responsible for the ongoing costs associated with the aircards. Ms. Piper estimated that it costs $30,000 per year to keep the aircards active, most of which are not even being used.

2.1.6.10 Mass Notification

2.1.6.10.1 Audio

MCRD Miramar uses Wireless Audio Visual Emergency System (WAVES) 7.3 for Mass Notification. The system provides the capability for notifications to be sent out base wide to predefined clusters of speakers or to any number of manually selected speakers. The system is installed and fully functional; however, the system has not yet received Information Assurance (IA) approval and is, therefore, not authorized for use. Additionally, any request from dispatch to use the system must be approved by the Commanding Officer.

2.1.6.10.2 Telephone

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2-15

The Dialogic Communications Corporation (DCC) Communicator NXT 4.0 is the telephone Mass Notification solution currently being utilized by MCAS Miramar.

2.1.6.10.3 Data

There is no Data Mass Notification System at MCAS Miramar.

2.1.6.10.4 Visual

There is no Visual Mass Notification System at MCAS Miramar.

2.1.6.10.5 Media

There is no Media Mass Notification System at MCAS Miramar.

3 Other Information

The following information collected is not core to the survey, but may be pertinent to other items in the short or long term. Engineering and other analyses must take place to ensure the validity of this information.

3.1 Agreements

Table 4-1 identifies respective Memoranda of Understanding (MOU) and Memoranda of Agreement (MOA) as they relate to MCAS Miramar’s first responders.

Table 4-1. MCAS MiramarAgreements

Reference Type Between Purpose Effective Expiration

M67865-08092-01 ISSA

Commanding Officer MCAS Miramar & Commanding

Officer Naval Consolidated Brig

To define responsibilities for support.

10/17/08 Indefinite

M67865-08014-06 ISSA

Commanding Officer MCAS Miramar &Commander Naval

Medical Center San Diego To define responsibilities for support.

9/14/08 05/2013

M67865-08225-55 ISSA

Commanding Officer MCAS Miramar & Naval Criminal Investigative Service Field

Office

To delineate the relationship and responsibilities between the CO MCAS Miramar and the NCIS West Field Office, Camp Pendleton.

12/4/08 Indefinite

M67865-10039-92 MOA

Commander Naval Medical Center San Diego &

Commanding Officer MCAS Miramar

Establishes specific responsibilities, roles, and fiscal obligations for the mutual support and maintenance of Emergency Medical

Services and Emergency Dispatch Services provided by MCAS Miramar Fire

Department (MFD) within Naval Medical

Center San Diego (NMCD) area of responsibility aboard MCAS Miramar.

9/15/2010 Indefinite

M67865-08094-102 MOA

Cleveland National Forest &

MCAS Miramar Fire Department

To provide for cooperation in the prevention, detection and suppression of wildland fires within the protection area of

PARTIES signatory to this Agreement.

8/27/08 8/27/13

M67865-99214-57 MAA San Diego County & MCAS Miramar

Fire Mutual Aid Agreement

8/4/99 Ongoing

3-1

3-2

Reference Type Between Purpose Effective Expiration

MAA

USMC MCAS Miramar Fire

Department & State of California

Mutual Aid Fire Protection

11/1/99 11/1/04

MAA City of San Diego & MCAS Miramar

Mutual Aid Fire Protection

6/17/09 1/1/14

Project Officer

OPSEC Manager

Mr: