IFB C000972_ITS Responses to Vendor Questions_8-17-26 .pdf

This document is a Vendor Questions and Responses form for Invitation for Bids (IFB) Number C000972 issued by the New York State Office of Information Technology Services (ITS) for Omnissa Workspace ONE cloud-based solutions. The procurement seeks bids for 20,000 U.S. Federal Subscription Upgrades for Omnissa Workspace ONE Advanced, migrating existing on-premises term licenses to Software as a Service (SaaS) subscriptions. The project includes one FedRAMP-approved Managed Hosting User Acceptance Testing environment, one Technical Account Management Service (up to one day per week, Tier 1), and one dedicated environment setup in a FISMA-compliant data center. The migration services encompass four phases spanning eight to twelve weeks total: planning and architecture (4-8 weeks), pre-migration test run (2 weeks), production migration (2 weeks), and validation (1-2 days). Migration activities are limited to reinstalling two ACC servers, four UAG servers, and two SEG v2 servers on existing infrastructure with current software versions. Vendor questions were due August 12, 2026, with proposals due September 2, 2026. The contract term is three years effective upon Office of the State Comptroller approval, with no renewal options.

Pricing is evaluated on a lowest-price basis with all costs inclusive of labor, equipment, materials, supplies, travel, administration, and delivery. Bidders must be certified members of the Omnissa Partner Program at Platinum Level and authorized resellers of Omnissa products. No Service-Disabled Veteran-Owned Business (SDVOB), Minority Business Enterprise (MBE), Women Business Enterprise (WBE), or Disadvantaged Business Enterprise (DBE) contracting goals apply. This is classified as a new procurement, not a renewal or add-on to an existing account, with no incumbent identified. The solicitation clarifies that ITS is currently using on-premises Workspace ONE licenses and will transition to a SaaS subscription model. Monthly invoicing is processed through the Office of General Services Business Services Center in arrears following Office of State Comptroller guidelines. AI functionality must be disabled by default, with 90 days' advance written notice required before deploying any AI technology.