Attachment 5 Past Perf Questionnaire v2.pdf

UNITED STATES TRANSPORTATION COMMAND

508 SCOTT DR

SCOTT AIR FORCE BASE IL 62225-5357

20 June 2012

FROM: USTRANSCOM TCAQ-CI

508 Scott Dr.

Scott AFB, IL 62225-5357

SUBJECT: Past Performance Survey for Solicitation HTC711-12-R-C002

The United States Transportation Command (USTRANSCOM), Commercial International Branch is in the process of evaluating offers for award of the Category (CAT) A II contract. Under this contract, the contractor will provide personnel and resources to successfully perform transportation of hazardous, refrigerated/cold-chain (perishable), life and death, oversized, and general cargo for less than full pallet loads (non 463L palletized) to destinations in Europe, Asia, Africa, and the Middle East. Transportation services include time-definite, door-to-door pick-up and delivery, transportation, Intransit Visibility (ITV) and expedited customs process and clearance.

One of the significant considerations in proposal evaluation is the verification of the offeror’s past and present performance on contracts which reflect the offeror’s ability to perform on the proposed effort. We depend on information received from sources such as yours, which have had first-hand experience with an offeror, for the evaluation of the offeror's performance on those contracts. If information on this particular contractor has been entered into the Contractor Performance Assessment Reporting System (CPARS), please annotate that in the appropriate block within Section 2 of the attached questionnaire.

We will use this information, as well as the specific information obtained from this questionnaire, to complete our analysis of the offeror’s past performance.

Our areas of interest in the offeror are summarized in the enclosed survey. Request your written response no later than 11:00 am Central Standard Time 29 June 2012. This schedule will allow us sufficient time to analyze the data prior to the start of evaluations.

To assist you in preparing your response and expediting your reply, the survey may be typed or handwritten and either scanned and emailed to scott.amos@ustranscom.mil, “faxed” to 618-220-7909 (DSN 770-7909), Attention: Scott Amos. Please call Scott Amos (618-220-6715) prior to transmission or if you have any questions. Your completed survey will become a part of the official records.

Your help is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this award

////SIGNED////

KERI A. LINDSCO

Contracting Officer

Attachment: Past Performance Questionnaire

Solicitation HTC711-12-R-C002 Attachment 5

Source Selection Information - See FAR 2.101 and 3.104

FOR OFFICIAL USE ONLY

Source Selection Sensitive When Filled In

Past Performance Questionnaire

CAT A

Please provide concise comments regarding your overall assessment of the contractor’s performance on the contract identified below. Your ratings (i.e., Exceptional, Very Good, etc.) should include comments for any question rated higher or lower than Satisfactory. Please respond by sending the entire completed questionnaire, including these instructions, via e-mail to the address below.

USTRANSCOM TCAQ-CI

ATTN: Mr. Scott Amos

508 Scott Drive Scott AFB, IL 62225-5357 E-mail: scott.amos@ustranscom.mil Phone: 618-220-6715 DSN 770-6715

FAX : 618-220-7909

Request response NLT 11:00 am CST, 29 June 2012.

NOTE: PPIRS may be reviewed for the contractors as well as responses to this questionnaire. Although you may have filed a CPARS for the contract listed, we would appreciate your response to this questionnaire because some of the questions relate to areas not covered by CPARS.

I. WORK PERFORMED IDENTIFICATION

Contractor (Company/Division):

Contract Number/Type (FFP, CPFF, etc):

Work Performed Title:

Brief Description of Work Performed:

Dollar value (include per year cost and life cycle cost):

Period of Performance:

Source Selection Information - See FAR 2.101 and 3.104

II. RESPONDENT(S) TO QUESTIONNAIRE

Name: ____________________________________________________________________________

Position/Title: ______________________________________________________________________

Business Address: ___________________________________________________________________

Relation to Program: _________________________________________________________________

Phone: (DSN)__________________________(Commercial)__________________________________

FAX: (DSN) __________________________(Commercial) __________________________________

Other suggested points of contact:

Give a brief, general description of what the contractor was required to provide/deliver. Please note that if your response indicates a weakness in the contractor’s performance, a notification may be submitted to the contractor, and they may be made aware of the comment. The contractor will not be made aware of the commenter’s name or office.

DESCRIPTION: ___________________________________________________________________________

III. PERFORMANCE EVALUATION

NOTE 1: Remarks may be continued on separate pages. Please identify category and question number.

NOTE 2: Rating definitions are provided at the end of this questionnaire.

1. What kind of cargo is transported under this contract (check all that apply)?

____ General Cargo ____ Refrigerated/ ____ Life and Death

Cold Chain (Perishables) Cargo Emergency Shipments

____ Hazardous Cargo ____ Oversized

REMARKS:

Source Selection Information - See FAR 2.101 and 3.104

2. How would you rate the contractor’s performance in transportation of less than full-pallet cargo?

Exceptional______Very Good______Satisfactory______Marginal______Unstisfactory______N/A______

3. To what geographical locations has the carrier delivered cargo under this contract (check all that apply)?

____ Domestic ____ Europe ____ Asia ____ Middle East

____ Africa ____ Afghanistan ____ Intra Afghanistan ____ Other

4. What average volume (pounds) did the carrier deliver per month under this contract?

____ 1 – 1,000 ____ 1,001 – 10,000 ____ 10,001 – 100,000 ____ 100,001 – 500,000

____ 500,001 – 1,000,000 ____ 1,000,001 – 1,500,000 ____ 1,500,001 – 2,000,000

____ 2,000,001 – and above

5. What are the minimum transit times for international routes under this contract?

____ 48 Hours ____ 72 Hours ____ 96 Hours ____ 120 Hours

____ 288 Hours ____ 336 Hours ____ 432 Hours ____ Other

6. How often did the carrier meet their transit time?

____ Less than 50% ____ 51 – 75% ____ 76 – 90% ____ 91 – 95% ____ More than 96%

Source Selection Information - See FAR 2.101 and 3.104

7. How would you rate the contractor’s knowledge and experience in providing prompt notifications and corrective measures for lost, damaged or astray air cargo shipments?

8. How would you rate the contractor’s knowledge and experience in providing complete and accurate In-transit visibility?

9. Were there any penalties for non-performance assessed against the contractor and if so, to what extent?

Yes _____ No _______

10. Contractor’s Overall performance

Source Selection Information - See FAR 2.101 and 3.104

11. Would you award to this contractor in the future?

Yes ___________ No____________

If “no”, why? _____________________________________________________________________________

12. Any additional comments:

Rating Definitions:

Exceptional - Performance meets contractual requirements and exceeds many to the government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.