Exhibit_4E _SMARTBOOK.pdf

September 2011

Exhibit 4E Contractor-Provided Refresher Training

IMPORTANT NOTE: INSTRUCTOR MUST USE THE FPS SECURITY MANUAL AND

RESOURCE TOOL (SMART) BOOK AS AN ESSENTIAL COMPONENT OF THIS

TRAINING, CROSS- REFERENCE TOPICS WHERE APPLICABLE FOR EFFECTIVE

PRESENTATION OF MATERIAL.

Contractor must present 40 hours of refresher training within three years of a PSO basic training or previous refresher training conclusion date. Hours listed in the “Hours” column are recommended times needed for effective coverage of material, to include questions and answers, interactive tasks, and reviews/quizzes of the material. Instructor shall use his/her expertise in evaluating PSOs progress in comprehending and applying concepts and materials taught. There may be some fluctuation in actual time covered for each subject, but under no circumstances shall the Instructor provide less than 40 hours of training.

40 Hours

Subject Hours Scope

Overview of the Department of Homeland Security and the Federal Protective Service

The mission, role, and responsibilities of DHS and FPS as well as the role contract security officers play in facility security.

Instructor will also discuss the five types of facilities and security levels.

Customer Oriented Protection

The concept of customer-oriented protection and the role security officers play in this approach to security. (Note: FPS will provide the instructor with information on this program to assist in training).

Overview of the Roles & Responsibilities of a Security Guard

The typical duties of a Contract Security Officer and responsibilities associated with being a security officer at a Federal facility.

Ethics and Professionalism Part I:

Overview

0.5

Police professionalism today, including the expanding use of security officers and indicate by current trends, where it may be headed in the future. Provide instruction in police ethics, using practical examples, both desirable and undesirable.

Discuss ideas that will lead to improved cooperation between the local, state, and Federal law enforcement agents and the security officers.

Ethics and Professionalism Part II: Interactive Training

Role-playing or other interactive methods between instructor and students using scenarios of ethical and professional behavior by security officers based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives are acceptable.

October 2011

Principles of Communications Part I: Overview

Familiarize the security officers with the concept surrounding effective communications and development of communication skills. Present the security officer with the theory of communications; various types of obstacles that can hinder the development and maintenance of effective communication;

the senses and their role in the communication process and the main and essential skills that accompany the development of communication effectiveness.

Principles of Communications Part II: Interactive Training

Conduct role-playing or other interactive methods between instructor and students using scenarios of communication methods based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives are acceptable.

Professional Public Relations Part I: Overview

Instruction provided to the security officers that will increase their effectiveness in the use of basic social skills, enhance their employer’s reputation and contract performance as well as the positive image portrayed by the U.S. Government.

Such instruction should include (but not limited to) proper display of the uniform, shoeshine, haircuts, and other forms of personal grooming.

Professional Public Relations Part II: Interactive Training and students using scenarios of communication methods based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives are acceptable.

Understanding Human Behavior, Part I: Overview

Discuss the basic knowledge needed for the security officers to understand their own actions, and those of the people they work with in the performance of their assigned duties.

Behavior under stress (both natural and man induced); actions of mentally disturbed; irrational conduct created by the use of drugs or alcohol; job (performance) related problem; will be a part of this discussion. Provide special attention to the changes in human behavior that might occur in the contract security officer with the introduction of badge and gun.

Understanding Human Behavior, Part II: Interactive Training and students using scenarios of human behavior based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives are acceptable.

The Law, Legal Authorities, Jurisdiction and Responsibilities

Discuss history of laws, applicable laws, regulations, and the concept of legal jurisdiction as it pertains to the security officers’ duties and authority.

Crimes and Offenses

Present the security officers with an (understanding of the types of offenses they are most likely to encounter in their duties. Instruction should be given in methods of successful investigative techniques.

Search and Seizure

Provide the security officer with the knowledge of the legal application of search and seizure law in the performance of duties as a security officer with a Federal facility. Instruction should provide a comprehensive survey of laws pertaining to search and seizure to include “Stop and Frisk”.

Authority to Detain

Provide the security officer with knowledge of how security officers shall exercise their authority to detain as defined by local, state, and Federal regulations. Instruction will define detention procedures and legal rules governing practices and procedures involving: confessions, self-incrimination, eyewitness identifications, and complaints. Security officers should become completely familiar with the extent of their authority obtained from the various jurisdictions involved.

Use of Force

The use of force, to include the various degrees of force authorized in the performance of duties under this contract.

Reporting procedures related to such use and the consequences of the unauthorized use or misuse of force.

Crime Scene Protection

Important facets of the preliminary investigation and the protection, preservation, and subsequent search of the crime scene.

Rules of Evidence

Definition of evidence (direct, circumstantial, and real), admissibility as it relates to competency, relevancy, materiality, and hearsay; information on the exclusionary rule and other related items; procedures for handling and protecting evidence.

Security Guard Administration

The relationship between the Contractor and the Government.

The protocol for communicating with the MegaCenters when incidents occur. Instructor will also discuss the importance of the Duty Book.

Post Duties

The purpose of posts and identify the various types of protective services. Discuss the necessity of proper observation and counter-surveillance while manning a post.

Patrol Methods And Patrol Hazards

Study the various methods and skills employed in protective patrols with an emphasis on foot patrols. Explain the importance of security patrols and explore the values of various patrol methods. Examine the hazards encountered during patrol functions, both natural and man-made. Discuss the techniques or recognition and ways to eliminate or reduce patrol hazards.

General Response Procedures

Explain the various types of situations security officers will respond to. Describe the proper approach to such situations;

discuss the security officer’s role and responsibility; and instruct in the appropriate techniques employed in such circumstances. Include discussion of radio communications protocol.

Access Control

Acquaint the security officer with the care and caution they must exercise when coming upon a crime in progress.

Discuss the element of surprise and the possibilities of encountering a crime being committed. Place special emphasis on the crimes the security officer may encounter while on duty within a Federal facility, their actions and responses, and the requirements of the agency.

Crime Detection, Assessment And Response

Acquaint the security officer with the care and caution exercised when coming upon a crime in progress. Discuss the element of surprise, and the possibilities of encountering a crime being committed. Special emphasis should be placed on the crimes the security officer may encounter while on duty within a Federal facility, his actions, responses, and the requirements of the agency.

Safety and Fire Prevention

Define the security officer’s responsibility for safety and fire prevention. Provide guidelines for operational safeguards including the use of fire extinguishers (types, etc.), sprinkler systems, fire alarm systems, and other standard fire prevention equipment.

Records, Reports, & Forms

Importance of properly prepared records, reports, and forms.

Students shall receive examples and prepare sample records, reports, and forms that they will use on an FPS contract.

Emphasis on tips for effective report writing.

Special Situations

Instructor shall discuss various types of special situations which security officers may respond to, such as providing escorts, controlling traffic, and dealing with mentally ill or disturbed persons.

Code Adam

Instructors will familiarize the security officers with one of the largest child safety programs in the country. Discussions will include the history and the Code Adam Act as it pertains to Federal facilities. Instruction will include the FPS nationwide policy and the security officer’s role in implementing Code Adam Alert procedures.

Terrorism, Anti-terrorism, and Weapons of Mass Destruction

(WMD)

Weapons of mass destruction; discuss anti-terrorism methods used by FPS such as counter-surveillance and proper use of building security equipment.

Workplace Violence

Workplace violence, who commits violent acts and why, security officer response to violent incidents, and tactics for being aware of environments or situations that can contribute to violence.

Civil Disturbances

Discuss and provide field practice in crowd control to teach the security officers how to distinguish between friendly, sightseeing, agitated, and hostile crowds. Place emphasis on effective response to civil disturbances.

Bomb Threats and Incidents

Procedures security officers will use to respond to bomb threats, discovery of suspicious items, and persons who appear to be suspicious. Place emphasis on gathering as much information as possible and reporting incidents.

Hostage Situations

1 Lecture and practical applications to instruct security officers on identifying and responding to hostage situations.

Sabotage and Espionage

Defining the terms of sabotage and espionage and give concrete examples of the concepts as they might occur on Federal property. Emphasize importance of deterrence and prevention as well as response to incidents as they occur.

Defensive Tactics

Lecture and practical applications to instruct Security Officers in the use of defensive tactics. Instructor will incorporate defense against armed and unarmed attack, restraining holds, and subjective compliance methods against hostile or uncooperative persons.

Use of Handcuffs

Lecture and hands-on demonstrations of procedures and techniques for handcuffing persons. All students shall affix and remove handcuffs in different “real life” scenarios where handcuffing would be necessary.

X-Ray and Metal Detectors

In addition to eight hours of Government-provided screener training, Contractor will have student view training presentation via Government-provided (FPS) DVD titled; Bomb Component Detection (D09-118, dated 08-04-09). This DVD is For Official Use Only (FOUO)