J-3_Position_Descriptions.pdf

HSCEDM-16-R-00002

J-3

J-3 Position Descriptions

ADMINISTRATIVE ASSISTANT

INTRODUCTION:

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for detainee health care.

MISSION:

IHSC’s mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

ATTRIBUTES AND PROFESSIONAL QUALITIES:

1. Strong oral and written communication skills.

2. Excellent interpersonal skills.

3. Critical thinking skills

4. Cultural competency.

5. Integrity and honesty.

6. Verbal and written proficiency in Spanish (preferred, not required).

7. Experience in a detention/correctional or residential healthcare setting (preferred, not required).

REQUIRED EDUCATION AND EXPERIENCE:

Degree issuing institution and or program must be accredited by an entity recognized by the U.S.

Department of Education

1. Associates Degree strongly preferred, however a High School Diploma is minimally acceptable criteria.

2. Minimum of one year of direct experience with, and high level of proficiency in Microsoft

Office programs, specifically Microsoft Word®, Excel, Outlook and SharePoint.

REQUIRED LICENSURE/CERTIFICATION:

1. Maintains Heartsaver® CPR AED certification through the American Heart Association.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Ability to establish and maintain positive working relationships in a multidisciplinary environment.

2. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients and co-workers.

3. Ability to work in a multi-cultural and multi-lingual environment and ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.

4. Ability to manage time effectively, prioritize tasks and communicate clearly with a basic knowledge of medical terminology.

5. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

6. Ability to navigate in an electronic work environment including electronic health records, web based trainings and communications.

7. Knowledge of basic office equipment/technology usage; including telephone, copy machine, scanner, computer, printer and ability to trouble shoot basic office equipment issues.

8. Knowledge of, and high level of proficiency in Microsoft Office programs, specifically Microsoft Word®, Excel, Outlook and SharePoint.

9. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES:

1. Types a variety of materials in the form of memoranda, meeting minutes, letters, briefing materials and reports.

2. Establishes and maintains office files, databases and creates electronic spreadsheets which may include the management of timesheets, leave requests, contract documents, and invoices.

Reviews files to meet current needs and periodically reviews materials for disposition.

3. Maintains confidentiality of medical records, Personally Identifiable Information (PII), personnel issues and other sensitive office matters. Keeps all file systems containing PII secured per IHSC and ICE policy.

4. Arranges for meetings, including making reservations for conference rooms and notifying participants. When necessary, attends meetings and prepares reports of the proceedings.

5. Receives and screens visitors and telephone calls to the medical facility, referring callers to the Health Services Administrator or other clinic staff as appropriate.

6. Personally takes care of many matters and questions including answering substantive questions not requiring research or technical knowledge.

7. Maintains HSA/AHSA calendar and schedules appointments and meetings as directed.

Reminds HSA/AHSA of appointments and provided briefs on the matters to be considered before the scheduled meetings. On own initiative, reschedules appointments when it becomes apparent that the HSA/AHSA will not be able to meet previous engagements.

8. Receives and screens all incoming correspondence and directives to keep aware of the activities of the office. Determines those that can be acted upon personally and takes necessary action. When necessary uses initiative to obtain clarification or instructions from originating offices.

9. Controls incoming and outgoing correspondence and action documents, following up to ensure that deadlines are met for responses.

10. Receives requests for information, advising when material can be furnished and prepares it personally or follows up to ensure it is prepared within deadlines. Assembles, compiles, and summarizes information from files and documents in the office or other available sources for use by the supervisor or other staff members.

11. Performs record keeping functions in accordance with program policies and position.

10. Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.

11. Completes and passes all discipline specific competencies testing, initially and annually.

12. Completes all initial, annual and ad hoc training as required/assigned.

13. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.

14. Adheres to, and participates in, IHSC’s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position.

15. Attends and participates in general/medical staff meetings.

16. Maintains awareness of, and adheres to, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.

17. Other duties as assigned.

ON-CALL REQUIREMENTS:

1. IHSC operates 24/7/365; you may be required to respond during an emergency activation.

2. On-call availability is not required for this position.

SECURITY REQUIREMENTS:

1. The Department of Homeland Security’s Personnel Security Unit (PSU) must render a Preliminary Favorable Fitness Determination to be considered a qualified candidate.

2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial and subsequent background investigations to meet the requirements of this position.

PHYSICAL DEMANDS:

1. Required to walk unaided at a normal pace for up to 10 minutes and maintain balance.

2. Required to respond to any medical emergency within 4 minutes, where a fast walk or jog may be necessary to provide assistance.

3. Required to perform CPR/emergency care standing or kneeling.

4. Must have the ability to assist sick, injured or aging detainees or staff exiting the building during an emergency (may require lifting, dragging, wheeling or carrying someone who weighs significantly more than self).

5. Must be able to see, hear and smell with or without the use of aides if necessary. (exceptions on a case by case basis).

6. Must easily alternate between kneeling and standing.

7. Must be able to lift, push, or carry 30 pounds.

8. Must perform the duties in a stressful and often austere environment without physical limitations.

9. Must be capable of standing on hard services (cement floors) for long periods of time.

SUPERVISORY CONTROLS:

This is a contract position and supervisory controls will be set forth by the Contractor. Technical oversight will be provided by the Government Technical Monitor (GTM).

ACKNOWLEDGEMENT:

My signature below acknowledges that I have read, understand and am able to perform, the duties and requirements of this position description.

Employee: ________________________________ _________________ Sign/Print Date

Witness: __________________________________ _________________ Sign/Print Date

CERTIFIED NURSING ASSISTANT

INTRODUCTION

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for detainee health care.

It is the responsibility of the Certified Nursing Assistant to adhere to policies and procedures as stated in the IHSC Policies and Procedures Manual and IHSC National Guidance.

MISSION

IHSCs mission is to manage and provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional and detention health care standards. The Agency is committed to providing healthcare services to protect the nation's health, reduce global disease and support the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities that are in place.

ATTRIBUTES AND PROFESSIONAL QUALITIES

1. Strong oral and written communication skills.

2. Excellent interpersonal skills.

3. Critical thinking skills.

4. Cultural competency.

5. Integrity and honesty.

6. Verbal and written proficiency in Spanish (preferred, not required).

7. Experience in a detention/correctional or residential healthcare setting (preferred, not required).

REQUIRED EDUCATION AND EXPERIENCE

Degree issuing institution and or program must be accredited by an entity recognized by the U.S.

Department of Education

1. Education sufficient to qualify to take the Pearson Vue’s CNA Certification Exam.

2. One year experience performing the functions as a CAN in an outpatient ambulatory healthcare setting.

REQURED LICENSURE / CERTIFICATION

1. Active, unrestricted certification as a Certified Nursing Assistant in the State of Texas.

2. This position does not require privileging by IHSC.

3. Maintains BLS for Healthcare Providers® certification through the American Heart Association.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Ability and proficiency to properly use equipment, materials and supplies in simple diagnostic and treatment procedures.

2. Ability to work in a multi-cultural and multi-lingual environment.

3. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.

4. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

5. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.

6. Ability to establish and maintain positive working relationships in a multidisciplinary environment.

7. Ability to navigate in an electronic work environment including electronic health records, web based training and communications.

8. Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.

9. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES

1. Provides direct care to patients within discipline Scope of Practice and performs functions in accordance with current accepted practice and certification.

2. Provides treatment of persons throughout the life span as appropriate to discipline and facility setting.

3. May be expected to respond to medical emergencies.

4. Evaluates health care needs of residents and assists RN in the development of nursing care plans to meet those needs.

5. Assists with gathering resident data during sick call and medical appointments.

6. Obtains medical information on residents using pre-established questionnaire and appropriately refers abnormal findings or responses or stated medical problems to the RN, mid-level provider or physician.

7. Provide patient/resident education as appropriate.

8. May coordinate health care needs of residents with healthcare team and referrals to off-site providers as appropriate for facility.

9. Assures a safe and clean working environment at all times.

10. Participates as member of health care team to ensure that needed equipment, supplies and logs are available, clean, functional and up to date.

11. Must adhere to principals, procedures and techniques for appropriate patient care and take direction from registered nurses and onsite administrative personnel.

12. Must appropriately document patient/resident encounters according to current standards of care using electronic health records.

13. Performs record keeping functions in accordance with program policies and position.

14. Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.

15. Completes and passes all discipline specific competencies testing, initially and annually.

16. Completes all initial, annual and ad hoc training as required/assigned.

17. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.

18. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.

19. Attends and participates in general/medical staff meetings.

20. Other duties as assigned.

DUTY HOURS / ON-CALL REQUIREMENTS

1. IHSC operates 24/7/365; you may be required to respond during an emergency activation.

2. This full time position requires availability to work day, evening and night shifts.

Availability during weekends and holidays is also required.

3. On-call availability is not required for this position.

SECURITY REQUIREMENTS

1. The Department of Homeland Security’s Personnel Security Unit (PSU) must render a Preliminary Favorable Fitness Determination to be considered a qualified candidate.

2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial and subsequent background investigations to meet the requirements of this position.

PHYSICAL DEMANDS

1. Required to walk unaided at a normal pace for up to 10 minutes and maintain balance.

2. Required to respond to any medical emergency within 4 minutes, where a fast walk or jog may be necessary to provide assistance.

3. Required to perform CPR/emergency care standing or kneeling.

4. Must have the ability to assist sick, injured or aging detainees or staff exiting the building during an emergency (may require lifting, dragging, wheeling or carrying someone who weighs significantly more than self).

5. Must be able to see, hear and smell with or without the use of aides if necessary (exceptions on a case by case basis).

6. Must easily alternate between kneeling and standing.

7. Must be able to lift, push, or carry 30 pounds.

8. Must perform the duties in a stressful and often austere environment without physical limitations.

9. Must be capable of standing on hard services (cement floors) for long periods of time.

SUPERVISORY CONTROLS:

This is a contract position and supervisory controls will be set forth by the Contractor. Technical oversight will be provided by the Government Technical Monitor (GTM).

ACKNOWLEDGEMENT:

My signature below acknowledges that I have read, understand and am able to perform, the duties and requirements of this position description.

Employee: ________________________________ _________________ Sign/Print Date

CLINICAL SERVICES MANAGER (CSM)

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for resident health care.

MISSION

IHSC’s mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

ATTRIBUTES AND PROFESSIONAL QUALITIES

1. Strong oral and written communication skills.

2. Strong leadership skills.

3. Excellent interpersonal skills.

4. Critical thinking skills

5. Cultural competency.

6. Integrity and honesty.

7. Verbal and written proficiency in Spanish (preferred, not required).

8. Experience in a detention/correctional or residential healthcare setting (preferred, not required).

REQUIRED EDUCATION AND EXPERIENCE

Degree issuing institution and or program must be accredited by an entity recognized by the U.S.

Department of Education

1. Doctor of Medicine or Doctor of Osteopathic Medicine from a school in the United States or,

2. Doctor of Medicine or equivalent degree from a foreign medical school that provided education and medical knowledge substantially equivalent to accredited schools in the United States as established by:

a. The National Committee on Foreign Medical Education and Accreditation (NCFMEA) and

b. Permanent certification by the Educational Commission for Foreign Medical

Graduates (ECFMG).

3. A minimum of six years post residency experience providing direct patient care as a board certified physician in Family Medicine or Pediatrics.

A minimum of three years’ experience in the provision of clinical supervision and leadership to other medical professionals and ancillary clinic staff.

REQURED LICENSURE / CERTIFICATION

1. Current, full, and unrestricted license to practice medicine in the state in which the duty station is located. The license must be maintained in a permanent, full, and unrestricted status during the term of employment. Any changes to licensure must be reported to employer immediately.

2. Current Board certification in Family Medicine or Pediatrics by the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) approved board All other board certified candidates must be presented to the IHSC Medical Director for concurrence.

3. This position requires privileging by IHSC.

4. Maintains BLS for Healthcare Providers® certification through the American Heart Association.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Expert knowledge of the current standards of practice in clinical medicine.

2. Ability to serve proficiently as a clinical expert, providing technical assistance and consultation to clinic medical staff.

3. Ability and proficiency to properly use equipment, materials and supplies in simple diagnostic and treatment procedures.

4. Ability to provide input for congressional inquiries and to effectively communicate with Federal Agencies and other organizations as indicated.

5. Mastery of managerial and administrative practices, to include expertise in routine management of ambulatory clinic functioning and responsibilities.

6. High degree of independence, initiative, clinical judgment, and follow-through on a wide range of sensitive, complex, and clinical issues.

7. Teaching experience acknowledging a level of expertise and capacity for developing and accessing clinical educational programs.

8. Knowledge of issues confronting the healthcare delivery system, including specific problems and concerns of special population groups.

9. Knowledge of program policies and guidelines, and operating procedures relating to healthcare delivery systems.

10. Knowledge of organizations and responsibilities of all levels of government operations.

11. Ability to work in a multi-cultural and multi-lingual environment.

12. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.

13. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

14. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.

15. Ability to establish and maintain positive working relationships in a multidisciplinary environment.

16. Ability to navigate in an electronic work environment including electronic health records, web based training and communications.

17. Moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.

18. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES

1. Serves as the on-site medical authority within the scope of services provided by IHSC.

2. Clinical supervisory authority over mid-level providers as well as the nursing staff and pharmacy.

3. Responsible for developing and coordinating all aspects of healthcare delivery at his/her assigned facility.

4. Provides direct care to patients within discipline Scope of Practice and performs functions in accordance with current accepted practice, licensure, certification, credentialing and or granted privileges

5. Provides age appropriate screening, treatment, and patient instruction pertinent to the discipline and facility setting for acute and chronic conditions.

6. Assures appropriate diagnostic and therapeutic tests and services are available, utilized and monitored.

7. Acts as initial reviewer for all outside referrals/consults to specialty services not offered at the local facility.

8. Conducts daily rounds on patients in the Medical Housing Unit.

9. May be expected to respond to and or coordinate response to medical emergencies.

10. Seeks guidance from the IHSC Medical Director, Associate Medical Director, Regional Clinical Directors or other IHSC senior leadership as appropriate.

11. Serves as chairperson of local performance improvement and pharmacy and therapeutics committee.

12. Performs record keeping functions in accordance with program policies and position.

13. Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position.

14. Completes and passes all discipline specific competencies testing, initially and annually.

15. Completes all initial, annual and ad hoc training as required/assigned..

16. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.

17. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.

18. Adheres to, and participates in, IHSC’s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position.

19. Attends and participates in general/medical staff meetings.

20. Other duties as assigned.

DUTY HOURS / ON-CALL REQUIREMENTS

IHSC operates 24/7/365 you may be required to respond telephonically during emergency call back roster activation.

1. This full time position is required to provide rotational on-call coverage and may need to return to the facility during non-core hours to provide care.

2. This full time position is required to be available telephonically and/or to report to the facility during non-core hours.

SECURITY REQUIREMENTS

1. The Department of Homeland Security’s Personnel Security Unit (PSU) must render a Preliminary Favorable Fitness Determination to be considered a qualified candidate.

2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial and subsequent background investigations to meet the requirements of this position.

PHYSICAL DEMANDS:

1. Required to walk unaided at a normal pace for up to 10 minutes and maintain balance.

2. Required to respond to any medical emergency within 4 minutes, where a fast walk or jog may be necessary to provide assistance.

3. Required to perform CPR/emergency care standing or kneeling.

4. Must have the ability to assist sick, injured or aging residents or staff exiting the building during an emergency (may require lifting, dragging, wheeling or carrying someone who weighs significantly more than self).

5. Must be able to see, hear and smell with or without the use of aides if necessary (exceptions on a case by case basis).

6. Must easily alternate between kneeling and standing.

7. Must be able to lift, push, or carry 30 pounds.

8. Must perform the duties in a stressful and often austere environment without physical limitations.

9. Must be capable of standing on hard services (cement floors) for long periods of time.

SUPERVISORY CONTROLS:

This is a contract position and supervisory controls will be set forth by the Contractor . Technical oversight will be provided by the Government Technical Monitor (GTM).

ACKNOWLEDGEMENT:

My signature below acknowledges that I have read, understand and am able to perform, the duties and requirements of this position description.

Employee: ________________________________ _________________ Sign/Print Date

CONTRACT COORDINATOR

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for detainee health care.

MISSION

IHSC’s mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

ATTRIBUTES AND PROFESSIONAL QUALITIES

1. Strong oral and written communication skills.

2. Excellent interpersonal skills.

3. Critical thinking and organizational skills

4. Cultural competency.

5. Integrity and honesty.

6. Verbal and written proficiency in Spanish (preferred, not required).

7. Experience in a detention/correctional or residential healthcare setting (preferred, not required).

REQUIRED EDUCATION AND EXPERIENCE

Degree issuing institution and or program must be accredited by an entity recognized by the U.S.

Department of Education

1. Graduate from an accredited Nursing program for Registered Nurses located in a State, the District of Columbia, or a U.S. territory.

2. Bachelor’s Degree in Nursing preferred but not required.

3. Minimum six (6) years professional nursing experience.

4. Minimum (3) years supervisory experience.

REQURED LICENSURE/CERTIFICATION

1. Maintains current, active and unrestricted license to practice as a Registered Nurse in the state in which the duty station is located. Any changes to license must be reported to employer immediately.

2. This position does not require privileging by IHSC.

3. Maintains BLS for Healthcare Providers® certification through the American Heart Association®.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of a broad range of concepts related to effective supervision, staff administration and Human Recourses.

2. Ability to effectively schedule, manage and team-build with a multidisciplinary workforce.

3. Knowledge of staff development and basic adult learner teaching skills.

4. Knowledge of a wide range of complex nursing concepts, principles, and practices to perform nursing assessments of considerable diversity to include mental health, medical surgical, ambulatory and emergency nursing care.

5. Knowledge of the Nurse Practice Act for the licensing state and/or the state in which one practices nursing.

6. Knowledge of managing non-compliant patients, special needs populations, and patients with significant deficits in coping skills, thereby requiring continuing professional clinical support.

7. Ability to work in a multi-cultural and multi-lingual environment.

8. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.

9. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

10. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.

11. Ability to establish and maintain positive working relationships in a multidisciplinary environment.

12. Ability to navigate in an electronic work environment including electronic health records, web based training and communications.

13. Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.

14. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES

1. As Key Personnel, provides a broad range of front line supervision and management to all Contractor staff under their purview.

2. Plans, schedules, assigns, and directs contract staff.

3. Performs personnel and Human Resources related functions.

4. Completes staff evaluations annually and preferably bi-annually.

5. Establishes and maintains a strong and positive working relationship with the on-site Government Technical Monitor (GTM).

6. Works closely with the GTM to ensure Contract staff orientation, training and competency assessments are completed with no interruptions to the daily operations.

7. Produces reports regarding contractor productivity and monitors contractor compliance with IHSC policy for all contract staff at the site.

8. Plans and/or collaborates patient care interventions with other health care professionals using in-depth knowledge of the specific patient’s status, anticipating physiological and/or psychological appropriate or adverse responses.

9. Reviews identified patient records to assess treatment progress, adequacy of record keeping, and implementation of appropriate clinical guidelines and policy compliance.

10. Meets regularly with government technical monitor to ensure coordination and collaboration of staffing.

11. Conducts in-services for contract staff on subjects on areas within clinical prevue or related to contractor business.

12. Leads or delegates the orientation and training of new contract nursing personnel to protocols, requirements, and the specifics of the patient population.

13. Serves as a team member for analyzing established protocol practices and identifying areas for improvement.

14. Participates with developing recommendations for improved efficiency of patient care.

15. Assists with program/project design activities, strategy development, problem resolution, and project implementation.

16. Performs duties as a Registered Nurse (see Registered Nurse Position Description) in times of critical needs within the agency.

15. Performs record keeping functions in accordance with program policies and position.

16. Maintains high level of functional proficiency and ease of use utilizing agency’s electronic health records.

17. Completes and passes all discipline specific competencies testing, initially and annually.

18. Completes all initial, annual and ad hoc training as required/assigned.

19. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.

20. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.

21. Adheres to, and participates in, IHSC’s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position.

22. Attends and participates in general/medical staff meetings.

23. Other duties as assigned.

DUTY HOURS / ON-CALL REQUIREMENTS

1. IHSC operates 24/7/365; this position is required to respond during an emergency activation.

2. This full time position is required to be available telephonically and/or to report to the facility during non-duty hours.

3. This full time position requires availability to work days, evenings and nights, as well as weekends and holidays.

SECURITY REQUIREMENTS

1. The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.

2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.

PHYSICAL DEMANDS

1. Required to walk unaided at a normal pace for up to 10 minutes and maintain balance.

2. Required to respond to any medical emergency within 4 minutes, where a fast walk or jog may be necessary to provide assistance.

3. Required to perform CPR/emergency care standing or kneeling.

4. Must have the ability to assist sick, injured or aging detainees or staff exiting the building during an emergency (may require lifting, dragging, wheeling or carrying someone who weighs significantly more than self).

5. Must be able to see, hear and smell with or without the use of aides if necessary (exceptions on a case by case basis).

6. Must easily alternate between kneeling and standing.

7. Must be able to lift, push, or carry 30 pounds.

8. Must perform the duties in a stressful and often austere environment without physical limitations.

9. Must be capable of standing on hard services (cement floors) for long periods of time.

SUPERVISORY CONTROLS:

This is a contract position and supervisory controls will be set forth by the Contractor. Technical oversight will be provided by the Government Technical Monitor (GTM).

ACKNOWLEDGEMENT:

My signature below acknowledges that I have read, understand and am able to perform, the duties and requirements of this position description.

Employee: ________________________________ _________________ Sign/Print Date

CREDENTIALING ASSISTANT

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for detainee health care.

It is the responsibility of the Credentialing Assistant to adhere to policies and procedures as stated in the IHSC Policies and Procedures Manual and IHSC National Guidance.

MISSION:

IHSC’s mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

ATTRIBUTES AND PROFESSIONAL QUALITIES:

1. Strong oral and written communication skills.

2. Excellent interpersonal skills.

3. Critical thinking skills

4. Cultural competency.

5. Integrity and honesty.

6. Strong attention to detail.

REQUIRED EDUCATION AND EXPERIENCE:

Degree issuing institution and or program must be accredited by an entity recognized by the U.S.

Department of Education

1. Bachelor’s degree required.

2. One (1) year credentialing experience, preferably in the medical/healthcare environment.

3. Experience in automated credentialing systems.

1. Certified Provider Credentialing Specialist (CPCS) by the National Association Medical Staff Services.

2. This position does not require privileging by IHSC.

3. Maintains Heartsaver® CPR AED certification through the American Heart Association.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of the credentialing and privileging process, requirements and scope of practice.

2. Ability to manage multiple tasks, to prioritize needs and expedite credentialing upon request.

3. Strong communication skills with a focus on customer service.

4. Ability to work in a multi-cultural and multi-lingual environment.

5. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

6. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with co-workers and other stakeholders.

7. Ability to establish and maintain positive working relationships in a multidisciplinary environment.

8. Ability to navigate in an electronic work environment including web based research, training and communications.

9. Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.

10. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES:

1. Responsible for all functions related to healthcare worker and other contractor staff credentialing, re-credentialing and privileging in accordance with regulatory/compliance guidelines as well as IHSC requirements.

2. Responsible for obtaining and verifying credentials, certifications, state licensures, and other professional credentials as well as maintaining on-going checks to ensure that all credentials remain current.

3. Responsible for the accuracy and integrity of the credential/privileging files, whether in hard copy or electronic form.

4. Initiates and follows through on all aspects of the credentialing process, including initial and re-credentialing, for all healthcare and other staff as needed.

5. Prepares and generates healthcare worker and other staff credentialing/privileging packets and provides guidance to ensure timely completion.

6. Conduct various background checks from a wide variety of sources as needed to verify the credentials and suitability of candidates, including but not limited to: NPDB, OIG/GSA, National Sex Offender Registry, and the National Student Clearinghouse.

7. Maintains new hire as well as on-going credential files for IHSC staff, and makes them accessible as needed. Ensure they contain evidence of all certifications required, including training requirements.

8. Responsible for updating and maintaining the currency of all credential files. Verify that annual or other training/licensure is completed on a timely basis, and that credential files are updated to reflect the current status of all staff

9. Produce monthly and ad hoc reports to identify any missing data or credentials, any credentials/certifications that are lapsing, and the status of employees’ credential files

10. Verify/validate employment experience, education, licensure, residency and other training, specialty board certification or current eligibility, and any other information from a resume, curriculum vitae, etc. as needed.

11. Document all work performed to ensure that all information is properly recorded and tracked

12. Works closely with Contractor recruiting staff as needed to provide updates on the status of activities and notify them of the outcome of research.

13. Completes all initial, annual and ad hoc training as required/assigned.

14. Maintains patient confidentiality, and confidentiality of all records, in compliance with the Privacy Act and HIPAA regulations in all work activities.

15. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.

16. Attends and participates in general/medical staff meetings.

17. Other duties as assigned.

DUTY HOURS/ ON-CALL REQUIREMENTS:

1. IHSC operates 24/7/365; this position may be required to respond during an emergency activation.

2. On-call availability is not required for this position.

SECURITY REQUIREMENTS:

1. The Department of Homeland Security’s Personnel Security Unit (PSU) must render a Preliminary Favorable Fitness Determination to be considered a qualified candidate.

2. A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial and subsequent background investigations to meet the requirements of this position.

PHYSICAL DEMANDS:

1. Physically capable of performing duties and responsibilities as listed above.

2. Sitting for prolonged periods of time.

3. Frequent use of common office technology such as the computer, telephone etc.

4. Ability to lift, carry and move up to 30 lbs.

SUPERVISORY CONTROLS:

duties and requirements of this position description.

Employee: ________________________________ _________________ Sign/Print Date

DENTAL ASSISTANT

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for detainee health care.

MISSION:

IHSC’s mission is to manage and provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

ATTRIBUTES AND PROFESSIONAL QUALITIES:

1. Strong oral and written communication skills.

2. Excellent interpersonal skills.

3. Critical thinking skills

4. Cultural competency.

5. Integrity and honesty.

6. Verbal and written proficiency in Spanish (preferred, not required).

7. Experience in a detention/correctional or residential healthcare setting (preferred, not required).

REQUIRED EDUCATION AND EXPERIENCE:

Degree issuing institution and or program must be accredited by an entity recognized by the U.S.

Department of Education

1. Graduate from a Dental Assistant Program accredited by the Commission on Dental Accreditation (CODA), preferred but not required.

2. One year experience as a Registered Dental Assistant

REQUIRED LICENSURE/CERTIFICATION:

1. Registered Dental Assistant by the State Board of Dental Examiners (SBDE) in the state in which the duty station is located.

2. Dental Assistant National Board (DANB) certification is preferred, but not required.

3. X-ray certification is required per state board regulations within the state of practice.

4. This position does not require privileging by IHSC.

5. Maintains BLS for Healthcare Providers® certification through the American Heart Association.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of American Dental Association and Center for Disease Control and Prevention standards regarding dental care and related issues.

2. Ability to perform four-handed dentistry and must have good finger dexterity and arm-hand steadiness.

3. Ability to properly use equipment, materials and supplies in simple diagnostic and treatment procedures.

4. Knowledge and understanding of dental materials used in the dental clinic and the ability to properly mix and manipulate these materials per manufacturer’s recommendations.

5. Ability to work in a multi-cultural and multi-lingual environment.

6. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.

7. Ability to adapt to sudden changes in schedules and flexibility in work requirements.

8. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.

9. Ability to establish and maintain positive working relationships in a multidisciplinary environment.

10. Ability to navigate in an electronic work environment including electronic health records, web based training and communications.

11. Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.

12. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

MAJOR DUTIES AND RESPONSIBILITIES:

1. Provides direct care to patients within discipline Scope of Practice and performs functions in accordance with current accepted practice, licensure, certification, credentialing and or granted privileges.

2. Provides treatment of persons throughout the life span as appropriate to discipline and facility setting.

3. Receives and schedules patients for treatment in dental clinic.

4. Obtains and records information related to medical-dental history of patient; routes patients for medical services when required.

5. Maintains dental equipment in a clean and operative condition at all times.

6. Performs optimum sterilization and/or disinfection procedures including but not limited to proper instrument preparation, processing and sterilization, autoclave operation, maintenance and monitoring procedures to include spore testing as per National Policy and Procedure, IHSC Dental Health Services Operations Manual and the Center for Disease Control (CDC) guidelines.

7. Performs operatory clean-up procedures including surface disinfection, waterline and suction treatment, proper sharps handling and disposal methods in accordance with CDC guidelines

8. Makes preparations for general dentistry and oral surgery performed in the dental clinic by preparing instruments, equipment and materials using aseptic technique and protective barriers.

9. Assists in monitoring patient for signs of adverse reaction to treatment.

10. Packages tissue specimens and routes to pathological laboratory per standard protocol.

11. Changes and removes surgical dressings and removes sutures as directed.

12. Applies the concepts of four-handed dentistry to maintain a field of operation through the use of retraction, suction, irrigation, drying, placing and removing cotton rolls and shields, lighting, etc., during the following dental procedures:

a. Oral Surgery

b. Restorative

c. Periodontal

d. Endodontic

13. Provides patient education per dentist for all types of post treatment care including specialized instructions.

14. In the absence of the Dentist and/or Dental Hygienist, the Dental Assistant will provide support services to the medical clinic. This may include, but is not limited to performing vital signs, triage and other duties within the scope of dental assistant practice.

15. Prepares health history and consent forms for dental procedures.

16. Operates and maintains dental X-ray equipment to take intra-and extra-oral radiographs and maintains radiology certification and training per state requirement.

17. Makes sure all precautions are being carried out so that the patients, as well as the dental staff, are receiving the smallest amount of radiation as possible.

18. Maintains use of dosimetry badge in accordance with Contractor recommendations while on duty.

19. Responsible for documenting all x-rays performed by the incumbent.