J-2_QASP.pdf

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J-2

J-2 – QASP

Functional

Area

Performance Requirements

Performance Measure

Method of Surveillance

Acceptable Quality Level

Withholding Criteria Per Discipline

Staffing*

Contractor shall have scheduled* and working* on-site*, 100% of the staff positions listed in J-1-Site Staffing Matrix according to J-3–Position Descriptions.

The number of staff on site and working as per J-11-Site Status Report and existing vacancies* filled/not filled

A position code will be considered filled for the month if employee start date is on or before the 15th day of that month.

J-11-Site Status Report.

Contractor shall provide the competed report to the government weekly.

Other methods of surveillance may be used.

100% of staff at each site as per J-11-Site Status Report will be scheduled and working on-site.

LVN/LPNs < 85% = 0.25% < 80% = 0.50% < 75% = 1.00%

RNs < 88% = 0.25% < 83% = 0.50% < 78% = 1.00%

MLPs < 90% = 0.25% < 83% = 0.50% < 78% = 1.00%

MHPs < 90% = 0.25% < 83% = 0.50% < 78% = 1.00%

Techs/Assistants < 92% = 0.25% < 87% = 0.50% < 82% = 1.00%

MD/DO-DDS-

Pharm < 75% = 0.25% < 65% = 0.50% < 60% = 1.00%

Withholdings, when applied will be a sum of applicable withholdings for each functional area amount specific to each CLIN invoice.

Performance Requirements

Performance Measure

Method of Surveillance

Acceptable Quality Level

Withholding Criteria Per Discipline

Contract Modification

Staff

Additions

Vacancy

The Contractor will have thirty (30) calendar days from the date of the fully executed contract modification for the submission of e-QIP initiation request (with position code) for qualified candidates for those added positions.

The e-QIP Submission, and Start Date Functional Area timelines are applicable thereafter to staff added under a contract modification.

The number of calendar days from the date of the fully executed contract modification until the submission of e-QIP initiation request for qualified candidates for those added positions.

J-11-Site Status Report.

Contractor shall provide the competed report to the government weekly.

Other methods of surveillance may be used.

100% of contract modification staff additions will have e- QIP initiation requests submitted for qualified candidates within thirty

(30) calendar days.

< 85% compliance will result in 0.25% withholding of the monthly invoice.

Withholdings, when applied will be a sum of applicable withholdings for each functional area amount specific to each CLIN invoice.

Backfill* For

Nursing Staff

The Contractor will provide RN and LVN/LPN shift replacements for Contractor Shift- Call-Out’s* within two hours of shift start time.

Count of the number of Shift -Call Out’s successfully and unsuccessfully backfilled.

A shift will be considered successfully backfilled if 50% of the shift has been staffed

J-11-Site Status Report.

Contractor shall provide the completed report to the government weekly.

Other methods of surveillance may be used.

100% of Shift -Call Out’s requiring backfill will be backfilled.

< 90% compliance will result in 0.25% withholding of the monthly invoice.

Withholdings, when applied will be a sum of applicable withholdings for each functional area amount

Performance Requirements

Performance Measure

Method of Surveillance

Acceptable Quality Level

Withholding Criteria Per Discipline e-QIP Submission

Contractor shall ensure candidate submits a complete (no missing standard documentation) e- QIP security packet (electronic and hard copy) to the Personnel Security Unit (PSU) within ten (10) calendar days after receiving notice of e-QIP initiation.

Hard copy e-QIP packets will be mailed to PSU utilizing a mail tracking method through the U.S.P.S, FedEx, UPS or other service provider of equal scope and ability.

Number of complete (no missing standard documentation) e-QIP’s mailed to PSU within ten (10) calendar days of notification of e-QIP initiation.

J-11-Site Status Report.

Contractor shall provide the competed report to the government weekly.

Other methods of surveillance may be used.

100% of candidates submit complete electronic and hard copy e- QIP (security) packet to the Personnel Security Unit (PSU) within ten (10) calendar days after receiving notice of e- QIP initiation.

< 90% compliance will result in 0.25% withholding of the monthly invoice.

Withholdings, when applied will be a sum of applicable withholdings for each functional area amount specific to each CLIN invoice.

Start Dates

Contractor shall schedule staff start date within thirty

(30) calendar days of notification of initial favorable fitness determination or longer only if approved in writing by COR.

Number of calendar days between notification of initial favorable fitness determination and when that employee is on site and working.

J-11-Site Status Report.

Contractor shall provide the competed report to the government weekly.

Other methods of surveillance may be used.

100% of start dates shall be scheduled within thirty

(30) calendar days of notification of initial favorable fitness determination or longer only if approved in writing by

COR.

< 95% compliance will result in 0.25% withholding of the monthly invoice.

Withholdings, when applied will be a sum of applicable withholdings for each functional area amount

Credentialing

The Contractor shall submit, to on-site Key Personnel, and for the Government Technical Monitors review, a complete credentialing packet for each qualified candidate hired, no less than three (3)

The number of complete and incomplete credentialing packets received, no less than three calendar days before the employee is

Government Technical Monitor will review credentialing packet documentation received from the Contractor through on-site

100% of credentialing packets are complete when reviewed by the Government Technical Monitor Prior

< 98% compliance will result in 0.25% withholding of the monthly invoice.

Withholdings, when applied will be a sum of applicable

Performance Requirements

Performance Measure

Method of Surveillance

Acceptable Quality Level

Withholding Criteria Per Discipline calendar days before the employee is on-site and working.

on-site and working.

Key Personnel each month.

Government Technical Monitor will document and report their findings to the COR’s via email.

Other methods of surveillance may be used.

to the start of contract staff.

withholdings for each functional area amount specific to each CLIN invoice.

Privileging* for Licensed Independent

Providers (LIP’s)

Contractor shall present the government with a complete privileging packet, as per J-6- Credentialing and Privileging, no less than Ten (10) Business days before start date.

Number of complete and incomplete privilege application packets received Ten

(10) Business days before start date of candidate.

J-11-Site Status Report.

Contractor shall provide this competed report to the government weekly.

Other methods of surveillance may be used.

100%. The government will be provided a complete and accurate privileging application ten

(10) Business days prior to granting of privileges.

< 98% compliance will result in 0.25% withholding.

Withholdings, when applied will be a sum of applicable withholdings for each functional area amount specific to each CLIN invoice.

Competency Assessment

(CA)

Contractor staff shall complete the Competency Assessment with no discrepancies between the PD performance requirements and actual demonstrated performance during the CA period within 10 working days.

Staff not successfully completing the CA will be not be considered as qualified.

Position codes assigned to staff

Number of successful/unsu ccessful, discipline specific, competency assessments completed.

The Contractor shall report to the government on a weekly basis the status of their staff currently in the competency assessment period by name and position code. To include start date and scheduled end date of the assessment period. Staff not completing the orientation and competency assessment will be clearly identified in J- 11-Site Status

100% of staff completing the competency assessment demonstrates no discrepancies between the

PD

performance requirements and actual demonstrated performance.

< 98% compliance will result in 0.25% withholding.

Employees leaving during this time for other reasons will not be considered against this measure.

Withholdings, when applied will be a sum of applicable withholdings for each functional area amount

Performance Requirements

Performance Measure

Method of Surveillance

Acceptable Quality Level

Withholding Criteria Per Discipline unsuccessfully completing their CA will be considered as having been vacant as of the prior effective date of resignation or termination.

Report.

Other methods of surveillance may be used.

Deliverables

100% of deliverables in F-4 – Deliverables Table will be completed by due date.

Date of receipt of deliverables and their corresponding due date.

E-mail receipt to

IHSCCOR

mailbox or other method as required

100 % receipt of completed deliverables

< 100% compliance will result in 0.25% withholding.

Note: The contractor is responsible for performance of ALL terms and conditions of the contract. CORs will provide contract progress reports quarterly to the CO reflecting QASP performance. The performance measures outlined in this QASP shall be used to determine Contractor performance in each Functional Area.

The Government performs surveillance to determine Contractor performance and guide the contracting officer as to withholding, if any. Withholdings, when applied will be a sum of applicable withholdings for each functional area amount specific to each CLIN invoice.

Staffing Categories are associated with each position code in the Site Staffing Matrix. For the purpose of the QASP, all contract staff at the Washington, D.C. location are assigned to the Assistants/Technician Staffing Category

Where an asterisk is present next to a word in the QASP there is a corresponding definition in C-33 – Glossary, specific to the implementation of the QASP.