ATTACHMENT___3_J-C3_Responsibilty_Matrix.xls

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FACILITIES CONFIGURATION MANAGEMENT PROGRAM REQUIREMENT (FCMP)
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HQ0034-14-R-0163
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RESPONSIBILITY MATRIX

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Facilities Configuration Management Program Service Contract Responsibility MatrixHQ0034-14-R-0163 08/20/2014 Attachment # 3 J-C3
FunctionsCommentsCADDEDMSCMMSFIMSCAFMCADD Applications
System Name- Bentley Suite
- AutoCADProjectWise, SharePoint, StartPoint (All Drawings and Documents)TRIRIGA & MaximoWill archive this application after final wedge has been completedTRIRIGA 9iAxiom
InstallationDevelop upgrade by Others / Implementation Plans - Support meetings with ITMD - Perform User Acceptance TestingDevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance TestingReview Develop Upgrade / Implementation Plans (As Needed) - Support meetings with ITMD - Perform User Acceptance TestingMigrate data from FIMS to TRIRIGA 9 / Insure polyline and associated data is correctDevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance TestingDevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance Testing
ConfigurationDetermine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problems, network and environment issue and level of effort.N/ADetermine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problem, network and environment issue and level of effort.
TrainingAs needed training follows upgrades and/or customer requestAs needed training follows upgrades and/or customer requestAs needed provide training following upgrades and/or at customer requestN/AAs needed training follows upgrades and/or customer request
End User Meeting/PublicationsProvide SME support for CM designated meetings, BIM, RPAM, GIS, IRB, COR, Staff Meetings, Program Management, TRIRIGA & MAXIMO - Provide Publications such as Training Guides, Presentations, Cheat Sheet, News letter & WebsiteProvide SME support for CM designated meetings, BIM, RPAM, GIS, IRB, COR, Staff Meetings, Program Management, TRIRIGA & MAXIMO, Provide Publications such as Training Guides, Presentations, Cheat Sheet, News letter & WebsiteProvide SME support for CM designated meetings, BIM, RPAM, GIS, IRB, COR, Staff Meetings, Program Management, TRIRIGA & MAXIMO, Provide Publications such as Training Guides, Presentations, Cheat Sheet, News letter & WebsiteN/AProvide SME support for CM designated meetings, BIM, RPAM, GIS, IRB, COR, Staff Meetings, Program Management, TRIRIGA & MAXIMO,Provide Publications such as Training Guides, Presentations, Cheat Sheet, News letter & Website
Modifications Profile/WorkflowAs outlined in 5.9 Provide development support:

• Develop customer defined profiles, and workflows

• Configure software

• Develop electronic business processes in support of customer defined “As Is” workflows /processes. As outlined in 5.9 Provide development support:

• Develop customer defined profiles, and workflows

• Configure software

• Develop electronic business processes in support of customer defined “As Is” workflows /processes. As outlined in 5.9 Provide TRIRIGA (Reviewer) development support:

• Develop customer defined profiles, and workflows

• Support (As Needed) Configure TRIRIGA software

• Develop electronic business processes in support of customer defined “As Is” workflows /processes. N/A As outlined in 5.9 Provide TRIRIGA development support:

• Develop customer defined profiles, and workflows

• Configure TRIRIGA software

• Develop electronic business processes in support of customer defined “As Is” workflows /processes.

UpgradingDevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance TestingDevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance TestingDevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance TestingN/ADevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance TestingDevelop upgrade / implementation plans - Support meetings with ITMD - Perform User Acceptance Testing
Troubleshooting ApplicationsDetermine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problem, network and environment issue and level of effort.Determine level of user issue, application problem, network and environment issue and level of effort.
Day to day help desk supportAs outlined in 5.1As outlined in 5.1As outlined in 5.1As outlined in 5.1As outlined in 5.1As outlined in 5.1

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