ATTACHMENT___1_J-C1_FCMP_PWS.doc

ATTACHMENT #1 J-C1 PERFORMANCE WORK STATEMENT

HQ0034-14-R-0163

Performance Work Statement (PWS)

For

Washington Headquarters Services (WHS)

Facilities Configuration Management Program (FCMP)

Building Information Modeling (BIM), Computer Aided Drafting & Design (CADD), Facility Management Applications (FMA) Services, and RRMC the “Site”, Alterations Work Group (AWG) and Space Portfoilo Management Division (SPMD)

(Revised) July 22, 2014

PART 1

GENERAL INFORMATION

1.1 Description of Services/Introduction: The contractor shall provide all personnel and supervision necessary to provide a Facilities Configuration Management Program (FCMP) for (CLIN X001) Facilities Services Directorate (FSD - Pentagon) , (CLIN X002) Raven Rock Mountain Complex (the “Site”), (CLIN X003) Alterations Work Group (AWG) and (CLIN X004) Space Portfolio Management Division (SPMD) of Washington Headquarters Services (WHS) including the Bentley Systems suite of applications, IBM suite of applications, and Facility Management Applications (FMA) supporting WHS customers throughout the National Capital Region (NCR) as defined in this Performance Work Statement except as Specified in section C-3 as government furnished property and services at the Pentagon. Facility Management Applications (FMA) (See Part 2 of this PWS for a list of acronyms.)

1.2 Background: (CLIN X001 FSD-PENTAGON): Washington Headquarters Services (WHS) operates or leases buildings and land for the Department of Defense (DOD) in the national capital region and provides the following programs and services: facility operations and maintenance, design, construction, utility and energy conservation, recycling; solid waste management, custodial services, landscaping, and environmental, safety and occupational health. WHS serves about 90,000 civilian and military personnel occupying 14,000,000 square feet of office space. These building and land programs require a Configuration Management environment supported by Bentley Systems, Autodesk, and IBM suite of applications.

(CLIN X002) The (“Site”): is a unique deep underground site. the “Site” is located in Carroll Valley Pennsylvania.

(CLIN X003) Alterations Work Group - AWG : for alterations within the Pentagon building. AWG supports the Federal Facilities Division (FFD).

(CLIN X004) Space Portfolio Management Division -SPMD : The management organization for building space within the Pentagon.

1.3 Objectives: The objective of this contract is to provide support for the WHS Configuration Management Program at the Pentagon . The contractor shall provide support for WHS customers throughout the National Capital Region (NCR) by leveraging our Bentley Systems suite of applications / IBM suite of applications, AutoDesk, and other Facility Management Applications to meet our functional, O&M and mandated DOD requirements.

1.3.1 Contractor shall work closely with WHS Configuration Management Program (CM) staff and NCR customers to provide functional administration, document management and drafting services to create, edit, modify, and maintain the WHS Master Record Drawing Repository (MRDR) to capture modifications and renovations to facilities in the Pentagon and WHS managed facilities within the NCR. This shall be accomplished while maintaining data standards, data integrity, and data compatibility.

1.3.2 FCMP is committed to moving both the WHS organization and its service providers to BIM as effectively and efficiently as possible, and to integrating BIM process requirements and Integrated Project Delivery (IPD) methodologies into its delivery requirements.

1.3.3 It is extremely important to WHS to own, reuse, and properly manage building data throughout the facility lifecycle. Consequently, FCMP places significant importance on the accurate creation, management, and stewardship of building information during project creation, and expects that data created during planning, refined during the project execution process, will be reused in facility management. BIM Model(s) provided at the end of construction projects will be used for this purpose.

1.3.4 The goal of FCMP’s conversion to BIM is to maximize lifecycle building performance to support WHS mission to deliver services ahead of schedule, within budget and standardized building data availability electronically across the enterprise. To achieve this vision, FCMP requires contract support to insure that DOD, USACE & Bentley BIM requirements are developed, integrated, enforced, and adhered to.

1.4 Scope: Contractor shall use Bentley Systems and IBM suite of Facility Management Applications to provide services to meet the functional, O&M and mandated DOD requirements supporting our National Capital Region (NCR) customers. Contractor shall work closely with WHS Facilities Configuration Management Program (FCMP) staff to complete the standup and implementation of IBM Tivoli Smart Building Solutions software, Bentley Systems, and Autodesk applications to support space, lease, assets, work order, maintenance, real property, and project management program goals of construction projects completed at the Pentagon, Mark Center, and WHS managed facilities throughout the National Capital Region (NCR) and the “Site”. The contractor shall provide 2d and 3d drafting to create new details or modify existing master record drawing data which show dimensions and specifications of building infrastructure for all engineering disciplines. Using CADD software, contractor prepares engineering drawings to establish complete and accurate data reporting and publishing to TRIRIGA Computer Aided Facility Management (CAFM) system. The contractor shall incorporate the objectives stated above in the accomplishment of this scope.

1.5 General Information

1.5.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure all services are performed in accordance with this PWS and WHS Electronic Data Standards. The contractor shall include in the plan a description of the QC function and the associated resources/roles, to whom the QC function reports, quality control check frequency, how the contractor shall address each performance objective to meet the performance standards required in this contract, assessment methods to be used to meet those standards, and the corrective action(s) and processes that shall be used to meet those standards. The contractor shall track defects in work products, address each defect in the monthly progress report; and provide recommendation on how to remedy defects. The contractor’s quality control program is the means by which it assures that its work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1 “Performance Requirements Summary”. The contractor shall deliver the QC plan within 15 days of contract award for Government approval. After approval, the contractor shall request the Contracting Officer’s approval in writing of any proposed change to the QC plan or system.

1.5.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays: The contractor is not required to perform services on these holidays:

New Year’s Day

Labor Day

Martin Luther King Jr.’s Birthday

Columbus Day

President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

1.5.4 Hours of Operation/Place of Performance (CLIN X001FSD-PNT): The contractor is responsible for conducting services at the Pentagon located in Arlington, Virginia between the hours of 8:00am – 4:30pm Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this statement of work when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

1.5.4.1 (CLIN X002 The Site): The contractor is responsible for conducting on site services at the “Site” in Carroll Valley, Pennsylvania between the hours of 8:00am – 4:30pm Monday thru Friday except Federal holidays or when the facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Pentagon Site Manager will provide contract oversight of both Pentagon and the “Site” sites. The contractor shall augment on-site the “Site” technical expertise with additional staff, as needed, to meet contract performance requirements.

1.5.4.2 (CLIN X003 AWG): The contractor is responsible for conducting services at the Pentagon located in Arlington, Virginia between the hours of 8:00am – 4:30pm Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this statement of work when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

1.5.4.3 (CLINS X004 SPMD): Typical core business hours are between 0700 and 1600 and most SPMD customer support is conducted during these hours. The contractor must provide service coverage from 0700 – 1600 Monday through Friday except Federal holidays or when the government facility is closed due to local or national emergencies or administrative closings. The contractor must at all times maintain an adequate work force for the performance of all tasks defined within this performance work statement performance work statement. The place of performance is FSD, SPMD, Space Management Branch, Room 2B912, Pentagon, located in Arlington, VA. Contractor personnel may be requested to work at the Government’s alternate locations during emergencies and emergency exercises.

1.6 Security Requirements: Contractor personnel performing work under this require SECRET security clearances. All contractor personnel performing under this contract must possess and maintain a "Secret" security clearance at the time of proposal submission, and must maintain the level of security required for the life of the contract. Clearance information shall be included in the resume file for Contractor proposed personnel for all labor categories. The Contractor must have a minimum of "SECRET" Facility Clearance issued by the Defense Security Service (DSS). The Department of Defense Contract Security Classification Specification DD Form 254 provides detailed security requirements. the “Site” contract support must be able to obtain a SIPRNET email account. (Refer to the separate “Site” security requirements located in the Section H of the contract).

1.6.1 Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.2.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.3 Lock Combinations:The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.4 Conservation of Utilities: The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

1.6.5 Special Qualifications: N/A

1.7 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.1 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.8 Key Personnel (CLIN X001-FSD–PNT):The follow personnel are considered key personnel by the government: Site Manager. The contract manager or Site Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or Site Manager shall be available between the hours 0800 to 1630, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The contractor will inform the KO within two working days of any changes to key personnel. The contractor shall provide a BIM Specialist who shall be responsible for the performance of the BIM and GIS work. The name of this person and an alternate who shall act for the contractor when the BIM Specialist is absent shall be designated in writing to the contracting officer.

1.8.1 Key Personnel qualifications and experience: The majority of the required expertise for this project must be part of the skill and experience set of the prime firm making the proposal. If the prime firm does not have sufficient skills to meet a specific requirement, the prime firm shall subcontract with a qualified party to do so. That party’s qualifications shall be included and clearly designated in the response to this RFP. The prime contractor shall be fully qualified to meet the requirements of this contract. Minimum personnel qualifications are indicated below:

1.8.2 Site Manager: Contractor shall provide a Site Manager with an Associate’s Degree in Business Management, Architectural, Engineering, Information Technology, or Construction related disciplines and/or a minimum of 3 years’ experience responsible for contract administration and daily operations of a customer service center.

· Experienced in contract administration for federal contracts.

· Experience managing BIM/CAD/GIS resources and programs.

· Experience developing and implementing customer service plans and programs.

· Experience managing human resources

1.9 Additional Staff Support

1.9.1 BIM Specialist: Contractor shall provide a BIM Specialist with a Bachelor's Degree in Architecture, Engineering, Information Technology, or Construction related disciplines and/or a minimum of 3 years’ experience using Bentley Architecture BIM application and tools. Experience creating or managing the creation of BIM models by employees or 3rd party BIM modeling service providers.

· Experience troubleshooting BIM problems at both content and model levels.

· Experience providing comprehensive BIM development/drafting support for BIM Models.

· Experience using Bentley Navigator to perform clash detection, animations etc.

· Experience extracting material quantity take-off’s directly from BIM models for cost estimating and grouping different building assemblies.

· Experience establishing BIM Workspaces including the Dataset Workspace, Templates, and Workflows.

· Experience reviewing/auditing BIM deliverables for projects while under development with model developers and project teams.

· Experience developing and implementing BIM Operating Procedures and Protocols Manual for projects.

· Experience working with Information Technology personnel to ensure high efficiency BIM applications and systems.

· Experience installing patches, service packs and utilities to maintain BIM / CADD profiles.

· Experience developing contract language for BIM services, responsibilities, and deliverables for facilities projects with related BIM requirements.

1.9.2 GIS Specialist: Contractor shall provide a GIS Specialist with a Bachelor's Degree in Geography or related physical or geospatial science such as Civil Engineering Technology, Construction Technology, Cartography, Information Technology, Computer Science, Urban Studies/ Planning or Construction related field and/or a minimum of 3 years’ experience using Bentley Systems GIS applications and tools.

· Certified Geographic Information System Professional (GISP) or Post-graduate GIS certification

· Experience performing geospatial modeling, analysis, and data manipulation.

· Experience creating, updating, and maintaining databases, attributes, maps, and graphs using GIS software and related equipment.

· Experience using Bentley’s Geospatial interoperability tools to develop / exchange data in common GIS data formats like ESRI Shapefiles or MapInfo TAB and MID/MIF; CAD formats such as DGN and DWG; XML-based exchange formats such as LandXML; or GML as the ‘transportation vehicle.’

· Experience analyzing spatial data for geographic statistics to incorporate into documents and reports.

· Experience compiling geographic data from a variety of sources including censuses, field observation, satellite imagery, aerial photographs, tabular data, databases, and existing maps.

· Entering map data through use of a digitizer or by direct input of coordinate information using the principles of cartography including coordinate systems, longitude, latitude, elevation, topography, and map scales.

· Experience in managing and configuring data and metadata to common geospatial standards such as SDSFIE.

1.9.3 TRIRIGA CAD Integrator Specialist: Contractor shall provide a TRIRIGA CAD Integrator Specialist with an Associated Degree in Computer Drafting and Design Technology or Applied Sciences and/or a minimum of 3 years’ experience using Tririga CAD Integrator software.

· Certification in Tririga Software Development

· Experience associating drawing objects to spatial information within a CAFM environment.

· Experience drawing, creating, and updating polylined spaces, area overlays, and query boundaries on master record drawing CAD files.

· Experience attaching, publishing, and synchronize polylined drawings to specific location data within a CAFM system.

· Experience attaching gross area, gross measured area, and individual space data to the CAFM system.

· Experience creating, updating, and developing location and organization hierarchies within the CADD file and publish them within the CAFM environment.

· Experience attaching organizations to specific locations and create, edit, and manage space allocations within the CADD file and publish them within the CAFM environment.

· Experience creating, updating, and attaching assets to specific locations within the CADD file and publish the developed data within the CAFM environment.

· Experience developing drawing labels, label styles, and label themes that are visibly published within the CAFM environment.

1.9.4 Senior CADD and Architectural Design Specialist: Contractor shall provide an Architect with CADD experience to assist Government Projects Managers in determining/collecting end user requirements, develop Architectural drawings using CADD software, Review Project Bill of Materials to insure code compliance with Pentagon Reservation Building Codes & all other applicable codes, oversee and execute all design documentation of all projects to comply with required Pentagon Building configuration standards. Must have a Bachelor's Degree in Architecture, three years of experience with Department of Defense construction projects with an understanding of security requirements associated with handling design documents. Must have experience in Computer Drafting and Design Technology or Applied Sciences or a minimum of 2 years’ experience using Bentley MicroStation application and tools. Desired qualifications include:

• Experience using Bentley MicroStation to create, modify, convert, and standardize new or existing CADD drawings.

• Experience gathering data and preparing detailed drawings of building alterations and additions including plans, details, sections, and elevations from rough sketches and outlines with differing levels of detail, format, models, or oral instructions while developing solutions and details using the CADD System to complete drafting assignments.

• Experience performing quality assurance compliance reviews to ensure CADD deliverables conform to governing CADD standards.

• Experience filing and indexing drawings to a common Electronic Data Management System (EDMS) repository and format.

• Experience repairing or correcting non complaint data elements within CAD files to comply with established data standards.

1.9.5 Junior CADD Specialist: Contractor shall provide a Junior CADD Specialist with a Associate’s Degree with an emphasis in drafting, geography or related physical or geospatial science such as Civil Engineering Technology, Construction Technology, Cartography, Information Technology, Computer Science, Urban Studies/ Planning or Construction related field and/or a minimum of 1 to 2 years experience using AutoCAD software.

· Experience using AutoCAD software to create, modify, convert, and standardize new or existing CADD drawings.

· Experience gathering data and preparing detailed drawings of building alterations and additions including plans, details, sections, and elevations from rough sketches and outlines with differing levels of detail, format, models, or oral instructions while developing solutions and details using the CADD System to complete drafting assignments.

· Experience performing quality assurance compliance reviews to ensure CADD deliverables conform to governing CADD standards.

· Experience repairing or correcting non complaint data elements within CADD files to comply with established data standards.

· Experience filing and indexing drawings to a common Electronic Data Management System (EDMS) repository and format.

1.10 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear government issued identification badges in the performance of this service. Offerors shall provide an organization chart for their team for this contract (showing organizational positions). This chart shall show lines of authority within the organization, as well as lines of communication between the on-site organization and 1) their corporate organizations, and 2) the Government appointed COR/related senior managers & directors for government division. The organization chart should include any key subcontractors. Key subcontractors shall be identified as to small disadvantage or woman owned small business status. Offerors are advised the Government must approve, in writing, any changes in key personnel during the period of contract performance. 6A one-page resume for each of the key personnel contained in the organizational chart and for the following key position

1.11 Contractor Travel: Contractor may be required to travel within the NCR (this includes between Pentagon and the”Site”) during the performance of this contract to provide technical support, attend meetings, conferences, and training. (CLIN X002 – The Site): The contractor will be required to provide support services at the”Site”. Travel to the”Site” is a part of this contract and is not a reimbursable expense.

1.12 Other Direct Costs: None applicable.

1.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

As-Built - Updated drawing(s) or CADD file submitted by the responsible A/E or construction agent that reflects the actual location of all physical elements installed or constructed which may differ from the original designed location. As-Builts are also updated internally by the FCMP.

PWS – Performance Work Statement

CAFM – Computerized Aided Facility Management software tool

CADD - Computer Aided Design and Drafting is the use of computer technology for the process of design and design-documentation. Computer Aided Drafting describes the process of drafting with a computer

Contracting Officer’s Representative (COR): A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

CMMS - Computerized Maintenance Management System

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

EITSD- Enterprise Information Technology Services Directorate is the government IT group which manages the IT applications and network architecture for Washington Headquarters Service.

Electronic Document Management System (EDMS) - A computer information management system that is used as a tool to catalog, index, store, search, retrieve, view, copy and control CADD/FMA files. An EDMS enforces revision control and other drawing usage policy and procedures.

EDS – Electronic Data Standards governing data requirements

FCMP –Facilities Configuration Management Program is the business unit responsible for managing master facilities information and records.

FIMS – Facilities Information Management Systems refers to software developed specifically to facilitate tenant move scenario planning as well as spatial data for assigned tenant spaces.

GIS - GIS is a system of hardware and software used for storage, retrieval, mapping, and analysis of geographic data.

Hard Copy - The physical copy (non-electronic) of a document, drawing or drawing set.

IBM Tivoli Smart Building Solutions – Software for collecting, managing and analyzing data in buildings to provide actionable insight to energy, space and facilities management.

Library / Repository - A single virtual or physical location where documents and/or data are stored Master Record - Technical drawings (design, engineering, construction, shop, manufacturing, As-built and As-is), plans, sections, elevation, and details, and 3D and 4D models), specifications, System Operations Maintenance Manuals (SOMMs), testing documentation, standard operating procedures (SOP), warranties, cut sheets, data standards, regulations, metrics and policy letters related to facility construction, operation or maintenance.

MRD – Master Record Drawing

NCR - National Capital Region, which includes a 100 mile radius service area from the Pentagon.

PNT - Pentagon

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

Red line - A drawing marked-up and annotated by hand or electronically. A type of as-built drawing.

RRMC – Raven Rock Mountain Complex aka (the “SITE”)

SPMD – Space Portfolio Management Division within (FSD)

AWG – Alterations Work Group within Federal Facilities Division (FFD)

FCMB – Facilities Configuration Management Branch office within (FFD)

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 GENERAL: The government shall provide, the facilities, equipment, materials, and/or services listed below.

3.2 Equipment: The Government will provide : The Government will provide computers, workstations, drawing plotters, drawing scanners, CD duplication towers, CD printer, room/space measuring instruments and CADD consumables such as plotter paper and plotter inks. The contractor shall submit requests for consumable supplies to the COR. The Government may upgrade Government furnished equipment as required during the contract period.

Government will provide the following software to perform daily tasks and contractor shall be proficient in its use. This software may be upgraded as required during the contract period:

Bentley MicroStation V8i

CADD software for drafting and design, allows users to create, edit and plot 2D/3D electronic drawing files of the Pentagon /NCR. Native DGN format.

Bentley Space Piping

2007)

Microsoft Office Visio

A commercial diagramming program for Microsoft Windows that uses vector graphics to create diagrams

3.3 Services:

3.3.1 Utilities. All utilities in the facility will be available for the contractor’s use in performance of duties outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.3.2 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS to include desk space, telephones, hard-copy drawing/ document library cabinets, electronic drawing/document library back-up media storage, plan check tables, copiers, field equipment storage, consumables storage and other items necessary to maintain an office environment and perform the requirements of this contract.

3.3.3 Information and Documentation: The Government shall provide information, documentation, materials and forms unique to the Government for supporting the task. All Government unique information and documentation related to this requirement, which is necessary for Contractor performance, will be made available to the Contractor. The COR will be the point of contact.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform this PWS.

PART 5

(SPECIFIC TASKS – CLIN X001 FSD – PNT)

5.0 PRIMARY FUNCTION

Contractor shall provide Building Information Modeling (BIM), GIS, CADD, CAFM, and FMA services to meet the functional, O&M and reporting requirements of WHS Facilities Configuration Management Program (FCMP). Contractor shall use WHS Bentley, Autodesk, and IBM Tivoli Smart Building Solutions suite of applications in support of WHS customers at the Pentagon and throughout the National Capital Region (NCR). Contractor shall work closely with WHS Facilities Configuration Management Program (FCMP) staff to complete the standup, implementation and daily O&M of Bentley, Autodesk, and IBM Tivoli Smart Building Solutions suite of applications in support space, lease, asset, work order, maintenance, real property accountability, and project management program goals of construction projects completed at the Pentagon and throughout the National Capital Region (NCR). Using WHS Bentley, Autodesk, and IBM suite of applications contractor updates and maintains accurate up to date BIM data, engineering drawings and related documentation, establishing a current WHS Master Record Drawing Repository (MRDR). The MRDR will contain current / accurate data and support the publishing of information/data to Bentley, Autodesk, and IBM suite of applications to include the development of reports to meet our OSD and customer requirements. The Contractor shall integrate the stated goals and objectives of the FCMP into all aspects of its work and the technical and management approaches to the execution of the work under this contract.

5.1 Helpdesk

The contractor shall provide helpdesk functions by phone, e-mail and walk-ups for FCMP customers. The primary task of the helpdesk is to address our NCR customers base using our Bentley Systems suite of applications, IBM suite of applications, and FMA access problems, preliminary trouble-shooting of customer plotter and application problems, reception of EDMS service requests, and log in documents and files submitted to the eFIC for action, review, or archiving. Provide effective and timely resolution or escalation of BIM/GIS/CADD/CAFM/FMA application related incidents and requests. The Contractor must use the current FCMP designated Incident and Change Management System to track and address reported incidents and requests related to BIM/GIS/CADD/CAFM/FMA applications. The contractor shall provide a customer service plan that addresses the requirements identified in paragraphs 5.1 and 5.2, to the COR for approval within 30 days of contract award.

5.2 Customer Service Requests

The contractor shall accept service requests in person, via telephone or email. Examples of typical customer service requests include but are not limited to copy, scan, and reproduction of drawings; report generation; retrieval of historical facilities data, answering formal Electronic Data Standard requests for information (RFI’s), updating master record drawings, updating master record databases, provide FMA application training, manage FMA application users accounts, and development of custom CADD drawings in support of facilities related projects. The contractor shall ensure that requests are noted on service request forms and logged into the customer service ticketing system. The contractor shall validate all requests for services requiring information release agreement and chain of custody forms. The contractor shall scan and enter those forms into the ticketing system along with the requested information. The contractor shall ensure that all requests are approved by the COR or his designee. Contractor shall provide CADD customer service to create, modify, or reproduce standard or customized CADD drawings in hard or electronic format as requested e.g., Space plan CADD drawings, Furniture and Equipment CADD drawings, Reflected ceiling plans / CADD drawings, Departmental occupancy CADD plans, Evacuation CADD plans, and Data center CADD drawings, Construction Lay down Plan / CADD drawings, Civil Topography Plan / CADD drawings, and GIS Maps. Contractor shall perform CADD data conversion and upload, and data analysis. Contractor shall provide GIS customer service support for the creation of GIS or BIM report development, data conversion, and upload. Contractor shall provide GIS data reporting through gathering, analyzing, and integrating customer defined spatial data and provide recommendation on the best way to display information using GIS. The contractor shall provide progress updates to the requestor throughout service request completion. When a draft is completed, the contractor shall check the draft to ensure compliance with the request, and shall perform a security check to confirm the information provided is not classified. The contractor shall modify the product based on the requestor’s feedback and resubmit it to the requestor for 2nd review. When the review and any subsequent revisions have been completed, the contractor shall provide a draft to the requestor for review. Upon acceptance by the requestor, the contractor shall submit the product as the final deliverable to the requestor and note the completion date of the request on the service request form with the signature of the requestor of the service. The contractor shall complete those requests within established service level standards depending on complexity of the request or mutually agreed completion dates. The contractor shall validate all requests for services requiring information release agreement and chain of custody forms. Contractor shall attend FCMP designated meetings with NCR customers and data users to define data needs, project requirements, required outputs, or to develop applications. Contractor shall develop monthly metric and report information using information collected by the service request tracking system to monitor overall customer service e.g., service request average completion times, requests by service, request by type of service, customer service satisfaction, and request by organization.

5.3 CADD Drawing Development, Maintenance, and Quality Assurance

Contractor will maintain, manage, update and provide CAD and Drafting services in support of our Master Records Drawings for WHS and NCR building/structures. Specific duties include performing drafting and redline updates to master record drawing files. Contractor shall provide 2d and 3d drafting to create new details or modify existing drawing data which show dimensions and specifications of building infrastructure for all engineering disciplines e.g., Architectural, Civil, Structural, Mechanical, Electrical, Plumbing, Security, Furniture / Equipment, Life Safety, automated Controls, and BIM models. The CADD contractor shall create new details, modify, migrate, convert, and standardize new or existing Master Record Drawings. Contractor shall file and index drawings to a common CAFM repository and format. Contractor gathers supporting data and prepares detailed drawings of building alterations and additions including plans, details, sections, and elevations from rough sketches and outlines with differing levels of detail, format, models, or oral instructions and shall develop solutions and details using the CADD System to complete drafting assignments and MRD updates. Contractor shall Polyline CADD drawings and Publish to CAFM system in adherence to WHS space management standards “Definitions and Standards for Space Measurements 060909.docx”, referenced in Section 6 Applicable Publication. Contractor shall draw, create, and update polylined spaces, area overlays, and query boundaries on master record drawing files. Contractor shall attach, publish, and synchronize polylined drawings to specific location data within the CAFM system. Contractor shall attach gross area, gross measured area, and individual space data to the CAFM system. Contractor shall create, update, and develop location and organization hierarchies utilizing CADD Integrator and publish them within the CAFM environment. Contractor shall attach organizations to specific locations and create, edit, and manage space allocations within the CADD file and publish them within the CAFM environment. Contractor shall create, update, and attach assets to specific locations within the CADD file and publish the developed data within the CAFM environment. Contractor shall associate drawing objects to spatial information within the CAFM environment. Contractor shall develop drawing labels, label styles, and label themes that are visibly published within the CAFM environment. Contractor shall perform Quality Assurance compliance reviews to ensure accuracy of all polylined spaces and attachment of metadata. Contractor shall attend FCMP designated meetings with NCR customers and data users to define data needs and project requirements. Contractor shall perform Quality Assurance compliance reviews to ensure internally modified CADD deliverables conform to applicable WHS EDMS/Electronic Data Standards or AEC CADD standards.

5.4 BIM/GIS/CAFM/CADD/FMA Software Analysis

The contractor shall advise FCMP whenever there is a need to refine information technology requirements, develop concept papers, and analyze commercial off-the-shelf software applicable to BIM, GIS, CAFM, CADD, and FMA. For information technology requirements, the contractor shall ensure that all requirements are accurate, complete and testable.