Atch_14_SDS_FSR_OP_9_Sep_16.xlsx
XLSX spreadsheet 19 KB Posted
- Attached to
- Hostile Forces - Tagging, Tracking and Locating
- Solicitation number
- H92222-16-R-0028
- Issued by
-
United States Special Operations Command
About this file
FSR OP Task Order SDS
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Text version
Sheet1
| Category of Service | Objective | Performance Standard | Acceptable Quality Level | Method of Evaluation | Remedy | Deliverable |
| Transition | 100% of personnel are in place | Personnel in place no less than 14 days from task award | 95% of personnel in place on Day 1 of performance | Weekly transistion update by Contractor to GOVT | 1% reduction in gross price of task order for not meeting the acceptable fill level | At a minimum, or as specified in the task order: |
Weekly Transition Reports Monthly Reports Qualified Personnel 100% of personnel meet required skills and qualifications as stipulated in the SOW Figure 4.1 of SOW 95% of all personnel meet required skills and qualifications Weekly transistion update by Contractor to GOVT Re-performance; immediate replacement of any individual that does not meet the required skills and qualifications (within 2 days) At a minimum, or as specified in the task order:
Weekly Transition Reports Monthly Reports Mangement of Issues 100% of all performance issues and customer complaints are successfully met All performance issues and customer complaints are successfully met Performance issues are corrected within one week of receipt Customer complaints are resolved within 2 working days of receipt of complaint Inspections by COR; Formal Customer Complaints; Review of Monthly Reports Retraining or replacement of personnel that received complaint At a minimum, or as specified in the task order:
Weekly Transition Reports Monthly Reports Management of Positions Shortfalls (Retention/Fill Rates) 100% of all positions are filled with the required skills and qualifications Vacancies are filled within 14 days of personnel departures when notice is not given 95% of vacancies are filled within 14 days and 100% are filled within 21 days Inspections by COR; Formal Customer Complaints; Review of Monthly Reports 1% reduction in gross price of task order for not meeting the acceptable fill level At a minimum, or as specified in the task order:
Weekly Transition Reports Monthly Reports Management of Positions Shortfalls (Retention/Fill Rates) 100% of all positions are filled with the required skills and qualifications Vacancies are filled within 1 day of personnel departures when at least two-week notice is given 95% of vacancies are filled within 1 day and 100% are filled within 5 days Inspections by COR; Formal Customer Complaints; Review of Monthly Reports 1% reduction in gross price of task order for not meeting the acceptable fill level At a minimum, or as specified in the task order:
Weekly Transition Reports Monthly Reports Capture and document lessons learned that are specific to device operation and concealment (if applicable) 100% of the FSRs and Operational Planners provide detailed technical reports to the GOVT All devices will be operationally checked prior to any training or operational deployment. 90% of the HF-TTL equipment will be maintained to the appropriate level to support an immediate deployment Quarterly discussions with onsite GOVT personnel 1% reduction in gross price of each task order for each percentage of the FSRs and Operational Planners failing to document the necessary information
Retraining or Replacement of underperforming personnel such that the personnel are preforming at acceptable levels within 2 business days of GOVT notifying the Task Lead Monthly technical reports
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