Atch_13_SDS_Basic_21_Jul_16.xlsx

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Weekly Transition Reports Monthly Reports Qualified Personnel 100% of personnel meet required skills and qualifications as stipulated in the SOW Figure 4.1 of SOW 95% of all personnel meet required skills and qualifications Weekly transistion update by Contractor to GOVT Re-performance; immediate replacement of any individual that does not meet the required skills and qualifications (within 2 days) At a minimum, or as specified in the task order:

Weekly Transition Reports Monthly Reports Mangement of Issues 100% of all performance issues and customer complaints are successfully met All performance issues and customer complaints are successfully met Performance issues are corrected within one week of receipt Customer complaints are resolved within 2 working days of receipt of complaint Inspections by COR; Formal Customer Complaints; Review of Monthly Reports Retraining or replacement of personnel that received complaint At a minimum, or as specified in the task order:

Weekly Transition Reports Monthly Reports Management of Positions Shortfalls (Retention/Fill Rates) 100% of all positions are filled with the required skills and qualifications Vacancies are filled within 14 days of personnel departures when notice is not given 95% of vacancies are filled within 14 days and 100% are filled within 21 days Inspections by COR; Formal Customer Complaints; Review of Monthly Reports 1% reduction in gross price of task order for not meeting the acceptable fill level At a minimum, or as specified in the task order:

Weekly Transition Reports Monthly Reports Management of Positions Shortfalls (Retention/Fill Rates) 100% of all positions are filled with the required skills and qualifications Vacancies are filled within 1 day of personnel departures when at least two-week notice is given 95% of vacancies are filled within 1 day and 100% are filled within 5 days Inspections by COR; Formal Customer Complaints; Review of Monthly Reports 1% reduction in gross price of task order for not meeting the acceptable fill level At a minimum, or as specified in the task order:

Weekly Transition Reports Monthly Reports Provide HF-TTL NET Instruction to Components & TSOCs 100% of learners complete all scenarios without the assistance of the trainers Test shall be based on the completion of the scenarios conducted during the course. 90% of learners complete all scenarios without the assistance of the trainers End of class statistics developed by Contractor and approved by the GOVT from scenario test 1% reduction in gross price of each task order for each percentage of the graduates failing to achieve the AQL associated with the course objective

Retraining or Replacement of under performing instructors such that instructors are preforming at acceptable levels within 2 business days of GOVT notifying the Task Lead At a minimum, or as specified in the task order:

Course AAR that provides student roster with associated assessment scores

Instructors' performance reflects effective classroom management. Classroom is neat and well organized with no written complaints to Contractor for each task order

Students are attentive and not disruptive with no written complaints to Contractor for each task order

Students with disciplinary problems beyond the instructors control have been identified to Government within 1 working day. Inspections by GOVT

Formal Customer Complaints

COR solicits feedback from TRs, leadership/SMEs/interested parties on accuracy and quality of deliverables and quality of performance

Instructors use communicative, learner-centered, and task-based teaching strategies. No more than 2 formal customer complaints per year per task order

Contractor successfully resolves any customer complaint within 2 working days or less Inspections by GOVT

Formal Customer Complaints

COR solicits feedback from TRs, leadership/SMEs/interested parties on accuracy and quality of deliverables and quality of performance

Instructors meet qualifications standards IAW task or contract unless waived by Government. 100% of instructors met qualification standards. GOVT observations

GOVT evaluation of Contractor proposal for task Capture and document lessons learned that are specific to device operation and concealment (if applicable) 100% of the FSRs and Operational Planners provide detailed technical reports to the GOVT All devices will be operationally checked prior to any training or operational deployment. 90% of the HF-TTL equipment will be maintained to the appropriate level to support an immediate deployment Quarterly discussions with onsite GOVT personnel 1% reduction in gross price of each task order for each percentage of the FSRs and Operational Planners failing to document the necessary information

Retraining or Replacement of underperforming personnel such that the personnel are preforming at acceptable levels within 2 business days of GOVT notifying the Task Lead Monthly technical reports

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