Customer+Satisfaction+Survey.pdf
PDF 79 KB Posted
- Attached to
- Professional Board Licensing Software
- Contract number
- 005-GLS
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey for State Contract 005 related to Board Licensing Software. The survey is designed to be completed by an agency representative to evaluate a contractor's performance across multiple dimensions, including work quality, project completion timeliness, cost management, and compliance with contract terms and state information technology standards.
The survey provides a structured mechanism for rating the vendor's performance on a scale of 1-5 in four key areas: work quality, schedule adherence, cost management, and compliance with contract terms. Specifically, the survey allows the agency to assess whether the work order was completed on time (with 95% or more on schedule being considered on time), at the originally proposed project cost, and in alignment with state IT standards. The document includes space for detailed comments in each rating category and instructs the completed survey to be emailed to the contract administrator for State Contract 005, with a copy sent to the contractor representative.
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Other files
| File | Type | Posted |
|---|---|---|
| Vendor+Pool+Evaluation+Worksheet.pdf | ||
| 005+-+Contract+Summary+GL+Suite-Updated.docx | DOCX document | |
| GL+Amendment+1+-+signed.pdf | ||
| Board+Licensing+Software+Proposal+Request.docx | DOCX document | |
| GL+Solutions+Contract+Final_encrypted_.pdf | ||
| GL+Solutions+Pricing.pdf |
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Text version
Contract 005 Board Licensing Software Customer Satisfaction Survey
Name
Title
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality 1 2 3 4 5 Higher Quality
Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
1 Late Completion of Work Order 2 On Time Completion of Work Order (95% or more completed on schedule) 3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
1 Completed Work Order at Higher Cost than Original Project Offer 2 Completed Work Order at Cost Proposed in Original Project Offer 3 Completed Work Order at Lower Cost than Original Project Offer
Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance 1 2 3 4 5 Higher Compliance
Comments related to compliance with contract terms and State IT Standards:
Complete and email to the contract administrator for State Contract 005.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .