ISC_2_L_Factor 1 v2.8.docx

1.0 FACTOR 1: MANAGEMENT APPROACH/RISK

The Management Approach/Risk Factor focuses on the Offeror’s approach to effectively and efficiently accomplish the work specified in the PWSs, thereby demonstrating understanding of contract requirements.

2.0 SUBFACTOR 1: PERSONNEL MANAGEMENT APPROACH

The Offeror shall fully describe the approach to provide a qualified, stable workforce who satisfy contract requirements. At a minimum, the approach shall address the following elements:

2.1. Labor Matrix

Complete the Labor Matrix in accordance with (IAW) the instructions provided (see Section J, Attachment #).

2.2. Recruiting and Hiring

2.2.1. Explain the approach to be used for timely recruiting and provisioning of required High Demand/Low Density (HD/LD) personnel to perform contract requirements.

2.2.2. Include processes the Offeror intends to perform to ensure successful, timely recruiting and hiring of qualified personnel.

2.3. Flexibility and Surge Support

2.3.1. Explain the approach to provide the workforce flexibility necessary to accommodate short- and long-term increases and decreases in the required level of support. For proposal purposes, assume sudden workforce change to be +/- 30% of each Task Order’s (TO’s) workforce.

2.3.2. The approach shall include:

2.3.2.1. Process/method for accommodating rapid increase or decrease in contract workforce due to start or cancellation of new program.

2.3.2.2. Process/method for meeting surge requirements.

2.3.2.3. Process/method for “pivoting” as priorities are adjusted within the ICBM System Directorate (ICBMSD).

2.3.2.4. Anticipated effects on management, subcontractor continuity, quality of services, and other factors resulting from changes in staffing levels.

2.4. Retention

Due to the length of this contract, the Offeror’s ability to maintain a workforce with the necessary technical expertise is imperative to the Government.

2.4.1. Describe policies/processes intended to attract and retain professional employees.

2.4.2. Describe how personnel, including Subject Matter Experts (SMEs), are grown, promoted and retained within the company.

2.4.3. Describe how expertise will be retained within the company as workforce knowledge is lost due retirement or general attrition.

2.4.4. Describe the method to maintain technical performance when employee turnover does occur.

2.5. Employee Compensation

Submit a Professional Employee Compensation Plan meeting the requirements of FAR 52.222-46, Evaluation of Compensation for Professional Employees.

2.6. Risk Assessment

2.6.1. Provide an assessment of risks inherent in the proposed approach for Subfactor 1.

2.6.2. The risk assessment shall include clearly stated risks, explanation of why they are considered risks, mitigation plan(s), and techniques to eliminate or reduce the probability of occurrence and/or severity of consequences.

3.0 SUBFACTOR 2: PROGRAM MANAGEMENT APPROACH

The Offeror shall fully describe the concepts, plans, practices, internal procedures, innovations, etc., to efficiently and proactively manage performance of this contract. At a minimum, the approach shall address the following elements:

3.1. Quality

3.1.1. Explain the approach to ensure services and products provided are fully compliant, timely, and responsive to requirements.

3.1.2. Explain the approach for aligning/realigning with ICBMSD priorities.

3.1.3. Explain the approach for enhancing customer satisfaction and delivery.

3.1.4. Explain the approach for implementing continuous improvement.

3.1.5. Explain the approach for technical oversight.

3.2. Organizational Structure

For purposes of this proposal, “team” includes all partners, teammates, subs, universities, technical institutions, and any other similar entities, unless otherwise specified.

3.2.1. Describe the proposed organizational/team structure. Description shall include:

3.2.1.1. Connections/associations with corporations, division orgs, teammates, major subs, etc.

3.2.1.2. Roles, responsibilities, and accountability of team members.

3.2.1.3. Estimated percentage of total work to be performed by each teammate.

3.2.1.4. Corporate governance over this contract.

3.2.1.5. Degree of local autonomy and authority.

3.2.2. Explain how the proposed structure facilitates the Offeror’s proposed general management approach for accomplishing requirements.

3.2.3. Provide a copy of all signed Associated Contractor Agreements (ACAs) or other agreements obtained from team members/ partners for this contract to show commitment to the program at a minimum for the base contract period.

3.2.4. Provide information on any informal agreements and a timeline for formalization.

3.3. Communication

3.3.1. Describe methods and processes for communications in relation to this contract, both internal and with the Government.

3.3.2. Explain the approach for management reviews/status updates.

3.3.3. Describe methods for providing the Government with visibility into contract work.

3.3.4. Describe internal and external lines of authority.

3.4. Issue Handling

3.4.1. Explain the approach for identifying, tracking, and resolving concerns, conflicts, priorities, and skill/workforce availability issues that arise during contract performance.

3.4.2. Describe the method for early recognition of potential problems/problem areas.

3.4.3. Describe the method for proactive problem solving and avoidance.

3.5. Work Processing

3.5.1. Explain the approach for integrated, effective, and efficient work processing, covering all phases from request through closure (e.g. receiving requirements/tasks, planning, developing, cost estimating, scheduling, processing, approving, implementing, tracking, controlling, directing, reporting, and timely closure).

3.5.2. Work processing shall use an electronic work processing system.

3.5.2.1. Provide a plan for ensuring the electronic system is ready and available at contract start.

3.5.2.2. Describe the content and delivery of any guides and training to be provided to Government users.

3.5.2.3. Explain how the system integrates with the steps of the work planning process.

3.5.2.4. Explain how the system integrates with the Offeror’s financial system(s).

3.5.2.5. Explain any security issues with the work planning system and provide proposed resolutions.

3.6. Cost Control

Provide the current status of the Prime’s, each teammate’s, and each major subcontractor’s business systems (accounting, estimating, compensation, property, timekeeping, and purchasing) indicating Government approval status, the date approval was given, the approval document (i.e. DCAA Audit or Letter No.), and the address of the responsible Government agency for each major subcontractor.

3.7. Risk Assessment

3.7.1. Provide an assessment of risks inherent in the proposed approach for Subfactor 2.

3.7.2. The risk assessment shall include clearly stated risks, explanation of why they are considered risks, mitigation plan(s), and techniques to eliminate or reduce the probability of occurrence and/or severity of consequences.

4.0 SUBFACTOR 3: SAMPLE SCENARIO

The intent of the sample scenario is for the Offerors to demonstrate processes in a real-world scenario to aid the Government in determining the Offeror’s level of understanding of contract requirements.

4.1. The Offeror shall complete the sample scenario IAW Sample Scenario Instructions.

4.2. The scenario will include 2 stages and a separate response will be required for each. The first stage of the sample scenario will be released within # days after the Initial proposals are due to the Government. The time frame for release of the second stage of the sample scenario will be included in the instructions for the first stage.

4.3. The release of each stage of the sample scenario will include specific instructions and due dates for each response. Format, page count, and delivery method will be IAW paragraph # in this document. The 2 stages of the scenario will be evaluated IAW paragraph 4.0 of Section M.

5.0 SUBFACTOR 4: TRANSITION

5.1. Phase-in

The Offeror shall provide a transition approach that demonstrates the ability to seamlessly transition the workload from ISC 1.0 with minimal impact and disruption, ensuring complete requirements coverage throughout the transition. The approach shall include:

5.1.1. Time required (not to exceed 60 calendar days).

5.1.2. Comprehensive schedule of transition activities leading to assumption of full responsibility by the proposed completion date.

5.1.3. Description of Initial Operational Capability:

5.1.3.1. Identify the staffing structure proposed to be in place for each Task Order at the start of contract performance.

5.1.3.2. Demonstrate how the proposed structure will provide operational capability.

5.1.3.3. Provide the proposed incumbent capture rate for each skill type.

5.1.3.4. Provide a timeline demonstrating how the recruiting and hiring approach will facilitate the proposed initial staffing structure, with emphasis on those labor categories identified as HD/LD.

5.1.3.5. Identify ALL personnel vacancies anticipated at the start of contract performance and the anticipated fill date of such vacancies.

5.1.3.6. Identify impacts of HD/LD positions not filled timely and proposed mitigation plan.

5.1.4. Provide transition strategies for:

5.1.4.1. Networks.

5.1.4.2. Facilities.

5.1.4.3. Knowledge transfer (transitioning on-going work while ensuring continuity of operations).

5.1.4.4. Security Clearances.

5.1.4.5. Data.

5.1.4.6. Innovative approach(es) to streamline transition and minimize costs.

5.2. Enabling of Future Requirements

5.2.1. The Offeror shall provide a strategy enabling the Government to maintain full and open competition on future contracting actions, minimize life-cycle costs, and perform sustainment and acquisition for ICBMs.

5.2.2. To this end, the Offeror shall ensure that tables # through # of the Government Rights in Data and Software (GRIDS) for each awardable task order (Section J, Attachments #-#), are filled out completely and correctly IAW the instructions in the GRIDS document and IAW DFARS clauses 252.227-7013, 252.227-7014, 252.227-7015, and 252.227-7017.

5.3. Risk Assessment

5.3.1. Provide an assessment of risks inherent in the proposed approach for Subfactor 4.

5.3.2. The risk assessment shall include clearly stated risks, explanation of why they are considered risks, mitigation plan(s), and techniques to eliminate or reduce the probability of occurrence and/or severity of consequences.