Atch_3_Cadet_Support_PWS_28_Feb_14.pdf

PERFORMANCE WORK STATEMENT

for

CADET SUPPORT SERVICES

United States Air Force Academy

28 FEBRUARY 2014

Version 2.0

28 Feb 2014 Attachment 3 FA7000-14-R-0004

1 Vision

1.1 Mission

1.2 Background

1.3 Scope

1.4 Organizations

2 General Requirements

2.1 Safety Program

2.2 Security

2.3 Publications and Forms

2.4 Records Management

2.5 General Environmental Management

2.6 Base Exercises and Crisis Management

2.7 Mail Processing

2.8 Suspenses and Meetings

2.9 Quality Control Program

2.10 Service Provider Cleanup

2.11 Personal Appearance

2.12 Hours of Operation

2.13 Employment of Government Employees

2.14 Contractor Full-Time Equivalent (FTE) Reporting

3 Performance Requirements

3.1 Direct Mission Event Support Services

3.2 Facility Support Services for AD, CW, and DF Facilities

3.3 Support to the Athletic Department

3.4 Support to the Cadet Wing and Dean of Faculty

3.5 Performance Requirement Summary (PRS)

4 Special Requirements

4.1 Government Furnished Property (GFP)

4.2 Transition Period

4.3 Reimbursable Items

4.4 Personnel Requirements

5 Deliverables

1 Vision

The Air Force's Academy; Producing lieutenants for our Air Force and Leaders for our Nation.

1.1 Mission

The mission of USAFA is to educate, train and inspire men and women to become officers of character, motivated to lead the United States Air Force in service to our nation.

1.2 Background

USAFA is a military service academy graduating approximately 1,000 Air Force officers annually from a cadet corps of approximately 4,200. The USAFA mission draws senior level visibility from the general public, athletic organizations, the Department of Defense, and politicians from all levels of Government.

USAFA is recognized worldwide as the premier developer of officers, leaders with impeccable character and essential knowledge, prepared and motivated to lead our Air Force and nation. The Academy and its two geographically separately sites are on approximately 18,500 acres located at the foot of the Rocky Mountains and have over 6,500,000 square feet of facilities with elevations ranging from 6,020-9,050 feet.

The daytime work force is comprised of approximately 8,700 military, civilian, cadet, and contractor employees. Approximately 3,000 residents from all DoD service agencies live in residential housing units.

Emergency operations at USAFA are staffed by a mix of military, civilian employees, and contract personnel.

1.3 Scope

The Service Provider (SP) shall provide, unless otherwise specified by this Performance Work Statement (PWS), all personnel, equipment, vehicles, tools, material, and other items and services to perform all tasks and functions for USAFA as defined in this PWS. The SP shall provide administrative support for all activities identified in this PWS. Service areas include the main Academy installation only and not the geographically separated areas (i.e. Farish, Bullseye, or Saylor Park). The SP shall provide managerial oversight, direction, and coordination for all functions and requirements identified in this PWS to ensure effective, efficient, and economical operation of all activities such as cadet support services, academic support services, and athletics support services. The contract objective is for the Service Provider to perform service consistent with stated thresholds in the following areas:

Direct Mission Events Cadet Area Facility Services Athletics Department Support

Athletic facilities and events Athletic clothing and other services Athletic equipment and services

Cadet Wing Support Cadet quarters furnishings and equipment Other cadet graduation support

Dean of Faculty Support Academic facilities support Special cadet projects and curriculum aids Presentation and engraving services

1.4 Organizations

1.4.1 USAFA SUPERINTENDENT and A-STAFF: The SP shall provide support to USAFA through the USAFA A-Staff and the 10th Contracting Squadron (CONS). The government personnel of four organizations (AD, CW, DF, and CONS) operates as the Functional Area Staff (FAS) directly supporting USAFA by providing guidance to and oversight of the SP. FAS duties are those responsibilities that are either inherently governmental or other functions not included in this PWS. The government interacts with the SP through the Contracting Officer (CO), Contract Specialist, and the Contracting Officer’s Representative (COR). The SP executes services in accordance with (IAW) the PWS.

1.4.2 ATHLETICS DEPARTMENT (AD): Service Provider responsibilities described by this PWS specific to the Athletics Department (sometimes referred to as the Directorate of Athletics) include operating from locations in AD, facility access and other facility support, athletic equipment and supply management, operational support for physical education, intramural, and National Collegiate Athletic Association (NCAA) requirements, athletic equipment and clothing management, and event support. The primary AD facilities are the Cadet Field House, the Falcon Athletic Center, the Cadet Gymnasium, Falcon Stadium, the Holaday Athletic Center, and 153 acres of athletic fields. AD supports 25 different physical education classes, 14 intramural sports, and 29 intercollegiate sports.

1.4.3 CADET WING (CW): SP responsibilities described by this PWS specific to the Cadet Wing (sometimes referred to as the Commandant of Cadets) include operating from locations in CW, facility access and other facility support, managing cadet dormitory assignments and moves, equipment and supply logistics, dorm furniture maintenance and exchange, and event support. CW houses all Cadets in two large dormitories, Sijan Hall and Vandenberg Hall.

1.4.4 DEAN OF FACULTY (DF): SP responsibilities described by this PWS specific to the Dean of Faculty include operating from locations in DF, facility access and other facility support, producing faculty and curriculum-related items, presentation and workshop support, and event support. The DF function is primarily located in Fairchild Hall, the Consolidated Education Training Facility (CETF), and the Aeronautics Lab totaling over 1.5 million square feet of facility space.

2 General Requirements

Meet all requirements and responsibilities in this section applying it to all the service areas at USAFA.

Provide staff that is fully trained, qualified, certified, and licensed, to meet local, state, Air Force, DoD, and Federal requirements. Focus on customer’s needs and consistently provide responsive, flexible, and cost effective service. Partner with the USAFA community in continuously improving the quality of programs and services offered to customers.

2.1 Safety Program

2.1.1 Safety Compliance: Government inspectors have the authority to periodically enter a service provider’s workplace to verify working conditions or to make inspections of facilities, personnel, and equipment. Notify the COR if an OSHA or ESOH inspector visits the site unescorted by an Air Force Safety representative.

2.1.2 SP Vehicles: SP vehicles shall have a clean appearance with clear non-faded markings identifying it as company-owned. Park SP vehicles in authorized staging areas when not in use.

2.1.3 Driving in the Airfield Area: The SP shall perform as the Flight Line Driving Representative for SP personnel. Manage, train, and test SP personnel on the requirements of driving SP vehicles in the airfield area IAW AFI 13-213. The lesson plan shall be approved by USAFA Airfield Management. Privately-owned (personal) vehicles shall not be operated on the flightline or in hangars unless authorized by USAFA Airfield Management.

2.1.4 Cell Phone Usage While Driving: The SP shall comply with FAR clause 52.223-18 Encouraging

Contractor Policies to Ban Text Messaging While Driving and DODI 6055.04 DoD Traffic Safety Program.

2.2 Security

The Service Provider shall abide by user responsibilities IAW USAFA Plan 31-1, Integrated Defense Plan.

2.2.1 Identification Badge: While on USAFA, SP employees shall wear and display the base identification badge at all times. Each employee shall wear the badge on the outer clothing on the front of the body between the neck and waist so that the badge is visible at all times. Prudence should be observed with respect to safety where the badge may cause risk to the individual.

2.2.2 Physical Security: Comply with base Operations Plans/instructions, Random Antiterrorism Measures (RAMS), and local search/identification requirements for FPCON procedures in areas controlled by SP employees. Safeguard all government property including controlled forms provided for SP use. At the close of each work period, secure Government training equipment, facilities, support equipment, and other valuable materials.

2.2.3 Special Area Restrictions: The following are current restrictions within these special areas: Cadet Area Protective Perimeter (CAPP), Jack’s Valley, and the Airfield area. The Government reserves the right to change these restrictions at any time.

2.2.3.1 No SP employee privately owned vehicles shall be parked within these special areas without prior FAS approval. SP personnel shall park in designated parking lots outside these special areas and either walk or be shuttled by SP vehicles to work areas.

2.2.3.2 No SP company vehicle (e.g. general-purpose vehicles, pick-up trucks, panel vans, etc.) shall be parked overnight within these special areas without prior FAS approval. SP vehicles will be allowed temporary close-in parking for material, equipment transfers, or event support only.

2.2.3.3 No daily or recurring deliveries of day-to-day supplies by third parties are allowed. The SP shall establish a process to receive materials at a location to be determined and deliver using SP vehicles.

Delivery of specific equipment within the CAPP shall be coordinated through the FAS.

2.2.3.4 Installation Force Protection Conditions (FPCONs) can severely restrict access through all USAFA entrance gates. These special areas can be congested and delays are unpredictable. The SP is advised to consider sustainability of maintenance operations during these conditions.

2.2.4 Key Control: Establish and implement control procedures to account for Government-issued and SP-issued keys. The SP shall not duplicate keys issued by the Government without prior approval from the CO. All keys issued and received shall be signed and annotated on AF Form 2427, Lock and Key Control Register, or equivalent form approved by the FAS. Immediately report to the FAS any occurrences of lost, stolen, or duplicated keys. The SP shall prohibit the use of Government-issued keys by any persons other than the SP employees except when authorized by the FAS. Do not use keys to open work areas for personnel other than SP employees engaged in performance of duties, unless authorized by the FAS. All government keys will be turned in at the end of employment or contract.

2.2.5 Key Replacement: In the event that Government-issued keys (other than master keys) are lost, stolen, or duplicated, the SP shall be required, when directed by the CO, to re-key or replace affected lock or locks at no cost to the Government. In the event that a Government-issued master key is lost or duplicated due to the fault or negligence by SP employees, all locks and keys for that system shall be replaced at SP expense.

2.2.6 Access Lock Combinations: Access lock combinations are “For Official Use Only” (FOUO) and will be protected from unauthorized personnel. Adhere to the AF activity operating instructions ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented.

The service provider is not authorized to record lock combinations without written approval by the FAS.

2.2.7 Security Alarm Access Codes: Security alarm access codes are FOUO and will be protected from unauthorized personnel. Security alarms access codes will be given to service provider employees who require entry into areas with security alarms. Service provider employees will adhere to the Air Force activity operating instructions and will properly safeguard alarm access codes to prevent unauthorized disclosure. Service provider will not record alarm access codes without written approval by the FAS.

2.2.8 Computer Security (COMPUSEC): Ensure all individuals obtain a favorable National Agency Check with Inquiries (NACI) and complete Information Assurance Awareness Training prior to gaining access to “.mil”, “.smil”, or “.edu” domains IAW AFI 33-115V2. The SP shall comply with DOD 5200.2-R, Personnel

Security Program, and any local COMPUSEC requirements.

2.2.9 Information Security (INFOSEC): Information, regardless of media, shall be controlled and maintained IAW AFI31-401, Chapter 5, AFPD 31-4, Information Security, and DOD 5200.1-R, Chapter 6.

2.2.9.1 Privacy Act: Comply with AFI 33-332, Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974, Title 5, U.S.C., Section 552a. Remove or destroy official records IAW Air Force Records Information Management System (AFRIMS) located on the internet at https://www.my.af.mil/gcss0af61a/afrims/afrim/rds/rds_series.cfm.

2.2.9.2 For Official Use Only (FOUO): The SP shall comply with Freedom of Information Act (FOIA) requirements IAW DOD 5400.7-R, FOIA Program, Chapter 4. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding FOUO material.

2.2.10 Operations Security (OPSEC): Comply with AFI 10-701, Operations Security, local plans and publications.

2.2.11 Antiterrorism Training: Within 30 calendar days after contract start, all SP personnel shall complete Antiterrorism Level I training. Newly hired personnel shall complete Antiterrorism Level I training within the first 30 calendar days of their employment. Refresher Antiterrorism Level I training shall be completed and documented annually thereafter. The training is provided at https://atlevel1.dtic.mil/at/ and also available through Advanced Distributed Learning Services (ADLS), Force Protection Course (ZZ133079) at https://golearn.csd.disa.mil/kc/main/kc_frame.asp for AF Portal access or https://golearn.csd.disa.mil/kc/login/login.asp for non-AF Portal login.

2.2.12 Contractor Consent to Background Checks: The SP shall not employ persons to perform under this contract if such employee is deemed or identified as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population, nor shall the SP employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. LEADS checks will verify if a person is wanted by local, state, or federal agencies. All SP personnel must consent to LEADS background checks. SP personnel who do not consent to a LEADS check will be denied access to the installation. Information required to conduct a LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. The SP must have this information ready to provide to the Visitor Control Center, if requested.

SP must ensure their employees have the proper credentials allowing them to work in the United States.

Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities.

The SP shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause. Furthermore, nothing in this clause shall excuse the SP from proceeding with the contract as required.

2.2.13 Access to Installation During force Protection Conditions (FPCONs): Gaining access to the installation will be accomplished IAW the requirements outlined in the USAFA Antiterrorism/Integrated Defense Plan. SP personnel shall also be assigned a mission essential designation IAW requirements contained in the Antiterrorism/Integrated Defense Plan. Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

2.3 Publications and Forms

Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract and must also be followed. Stay current with publications and forms by reviewing and accessing them within 60 days after publication. Immediately implement those changes that result in

28 Feb 2014 Attachment 3 FA7000-14-R-0004 https://www.my.af.mil/gcss0af61a/afrims/afrim/rds/rds_series.cfm https://atlevel1.dtic.mil/at/ https://golearn.csd.disa.mil/kc/main/kc_frame.asp https://golearn.csd.disa.mil/kc/login/login.asp a decrease or no change in the contract price and notify the CO in writing of such change. Should a decrease in contract price result, provide a proposal for the reduction to the CO. Before implementing any change that will result in an increase in contract price, notify the CO of such change and submit in writing to the CO a price proposal within sixty (60) calendar days following SP review. The CO and contractor shall negotiate the change into the contract under the provisions of the contract clause entitled “Changes”. Failure of the SP to submit a price proposal within the sixty (60) calendar days entitles the government to performance according to such change at no increase in contract price, unless the time requirement is waived by the CO.

2.4 Records Management

2.4.1 Standards: Records Management is life-cycle management (creation, maintenance, storage and use, and disposition) of information. Ensure all official records received and created for the Government are maintained in accordance with established Federal Records Act, Public Law 81-754, DoD, and Air Force directives.

2.4.2 Requirements: The SP shall perform as the Functional Area Records Manager (FARM) and as Records Custodians (RC) for each Office of Record for records developed and maintained by the SP.

The FARM and RCs shall complete required Records Management training. The FARM shall conduct Staff Assistance Visits (SAVs) for each Office of Record managed by the SP. Manage records (regardless of media) resulting from the performance of this PWS and dispose of them IAW AFI 33-322 Records Management Program, AFI 33-36 Records Disposition-Procedures and Responsibilities and AF Records Disposition Schedule located at https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm. If requested by the Government, the SP shall provide the original record or a reproducible copy within five

(5) workdays of receipt of the request. The Government will function as the Chief of Office of Records for all file plans.

2.5 General Environmental Management

In order to comply with federally mandated environmental preference programs and Department of Defense (DoD) “Green Procurement Program” (GPP) policy, USAFA requires the use of environmentally preferable products and services. The SP shall comply with FAR clause 52.223-17 Affirmative

Procurement of EPA-designated Items in Service and Construction Contracts. The SP shall provide support to the USAFA Environmental, Safety, and Occupational Health Compliance Assessment and Management Program (ESOHCAMP).

2.6 Base Exercises and Crisis Management

2.6.1 Base Exercises: The SP shall participate in and fully support any and all service areas during base exercises. Provide augmentation personnel to assist in emergency/contingency situations as requested.

2.6.2 Crisis Management Plan: The SP shall submit a Crisis Management Plan to the CO NLT ten (10) calendar days prior to the full performance date. The plan shall include the following mission essential services: securing doors and entries of all facilities where the SP is the Facility Manager, other facility requirements as stated in this PWS, continuity of operations, and backup and restoration of mission essential data. The SP shall perform these critical services up to 24 hours a day until notified by the CO.

2.6.3 Labor Dispute Plan: The SP shall develop plans and procedures to minimize SP employee work interruptions. Continued service must be provided under this contract during periods of labor unrest such https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm as walkouts, work slowdowns, and strikes. The Labor Dispute Plan shall address how services shall be provided in the event of labor disputes. The SP shall have the Labor Dispute Plan available for FAS view.

2.7 Mail Processing

The SP shall handle official mail for 10 CES. SP mail handlers shall complete Official Mail training as directed by the USAFA Official Mail Manager. Retrieve mail from the Base Information Transfer System (BITS) and provide central locations to distribute mail for their respective service area. BITS will determine number and place of pickup and delivery points per organizational structure. Control all accountable mail.

2.8 Suspenses and Meetings

2.8.1 Suspenses: Provide all responses to suspenses, requests for information or other taskers to the FAS for review and forward to the appropriate level unless prior approval for direct submission has been granted by the FAS for selected routine reports. Ensure internally-coordinated responses to these requests for information or other taskers are provided to the FAS two (2) or more workdays before the suspense deadline. Provide reports prepared and submitted to the FAS as listed in Section 5 for all service areas.

2.8.2 Meetings: The SP shall attend as a technical consultant at all meetings as listed in Section 6. The SP shall actively participate and be ready to receive taskings. If the SP is listed as the Office of Primary Responsibility (OPR), the required support includes:

2.8.2.1 Conduct and provide technical support for meetings, councils, committees, or boards for which the Service Provider is the OPR. The Service Provider is not authorized to make decisions that are inherently governmental, but shall provide technical support, backup, and analysis to assist government personnel in making these decisions.

2.8.2.2 Prepare and distribute to attendees the agendas, notes, and visual aids two or more workdays prior to meetings, to include pre-briefs. Several pre-briefs to senior leadership are typically conducted for the meetings for which the SP is OPR. Prepare and have ready for coordination meeting minutes within 5 workdays after meetings. Exceptions to these timelines may be approved by the FAS for some high-level meetings.

2.9 Quality Control Program

2.9.1 Requirements: The SP shall develop, implement, and maintain an internal Quality Control (QC) Program. The QC Program shall encompass all SP functions and ensure compliant performance as directed by all PWS Description of Services sections and Appendices. The QC Program shall include an approach that addresses planning, analysis (early identification and assessment), prevention/mitigation and monitoring potential service performance deficiencies.

2.9.2 Quality Control Plan: The SP shall develop a Quality Control Plan (QCP) that addresses the requirements of this PWS and have it available for FAS view. The QCP shall include methods to measure, track, analyze, and report performance trends of SP processes, root cause analysis of COR-identified deficiencies, implement corrective actions within thirty (30) calendar days, and provide follow up corrective action documentation to the COR.

2.9.3. Metrics: The SP shall maintain inspection documents in electronic or paper format accessible at any time by the COR. The SP shall submit monthly quality control metrics NLT the 10th calendar day of the next month to the COR. Provide analyses including corrective or preventive actions and results and submit proposed corrective action to bring performance to established metrics and standards.

2.9.4 SP/GOVT Meetings: The SP management shall meet at least weekly with the CO and COR during the first month of the contract after contract start date. Meetings shall occur as often as necessary thereafter as determined by the CO. The SP shall prepare minutes of the performance evaluation meetings within 5 workdays and the SP Program Manager and the CO will sign the minutes in acceptance.

2.9.5 Performance Evaluation: The Government will evaluate the SP’s performance under this contract IAW the inspection terms outlined in FAR 52.212-4(a), Primary tasks to be evaluated are listed in the Performance Requirements Summary (PRS) of this PWS. For those tasks listed in the PRS, the COR will follow the methods of surveillance specified. Government surveillance of tasks not listed in the PRS may occur during the performance period of this contract utilizing standard inspection procedures or other contract clauses. Government personnel will document all surveillance observations.

2.10 Service Provider Cleanup

Keep work areas and storage areas free from accumulations of waste material, rubbish, tools, scaffolding, equipment, and materials. Leave the work and premises in a clean and neat condition. The SP shall be responsible for the exterior appearance of their storage areas. Follow proper storage and disposal procedures for hazardous materials such as paint, antifreeze, and refrigerant. The SP shall follow USAFA guidelines regarding proper use of dumpsters. The SP shall not dump prohibited items in dumpsters such as paint, petroleum, oil filters, hydraulic filters, hazardous waste, tires, fluorescent light tubes, batteries, flammables, and liquids. The SP shall comply with all base recycling programs. Maintain the cleanliness and orderliness of all storage areas.

2.11 Personal Appearance

Contractor personnel shall present a neat appearance and be easily recognized as contractor employees at all times by wearing contractor-provided name tags/badges depicting company name, employee’s name, and employee’s title and function. Name tags/badges shall be displayed on the outer clothing between the neck and waist in such a way that they are visible at all times and do not pose a safety hazard. The Contractor’s identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area. Clothing styles shall be at the discretion of the contractor. At no time shall the contractor’s employees be permitted to wear or display emblems or derogatory clothing that in the judgment of the Government could present an unfavorable image or cast discredit upon the Government installation, its personnel, or the United States Air Force.

2.12 Hours of Operation

2.12.1 Operating hours established will be consistent with meeting the contract performance requirements or as directed by the CO. Normal duty hours are 0730 to 1630, Monday through Friday except Federal holidays. Some mission situations such as base exercises, contingency operations, or weather emergencies, and many USAFA events will require the SP to work other than normal duty hours.

The SP’s facility support and event coordination requirements are considered mission essential requirements with respect to contingency operations or weather emergencies. When the SP’s access to a work area conflicts with an AF mission requirement, schedule the work to minimize the disruption. Such scheduling may require work to be accomplished at times other than normal duty hours. Accommodate these requirements at no additional cost to the government.

The following locations operate on other than normal duty hours.

Location Monday – Friday Hours Weekend/Holiday Hours

Cadet Field House 0600 – 2200 0800 - 2000

Cadet Gym 0500 – 2000 0800 - 2000

Falcon Athletic Center 0630 – 1900 0800 – 1900

Holaday Athletic Center IAW AD Master Schedule IAW AD Master Schedule

Fairchild Hall 0630 – 2200

(6th floor closes at 1730)

2.12.2 Federal Holidays: USAFA observes all Federal Holidays. If a holiday falls on Saturday or Sunday, the Government may observe the holiday on the closest Friday or Monday. Federal Holidays include:

New Year's Day Martin Luther King Day

Presidents Day Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day

2.13 Employment of Government Employees

The SP shall comply with Government restrictions on the hiring of off-duty Government military and civilian personnel. If the SP intends to hire current or former military or civilian personnel, ensure these individuals comply with Federal statutes, regulations and instructions that address conflict of interest and ethics standards.

2.14 Contractor Full-Time Equivalent (FTE) Reporting

2.14.1 The SP shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection website. The SP shall completely fill in all required data fields in the Air Force Contractor Manpower Reporting Application (CMRA) at https://afcmra.hqda.pentagon.mil/.

2.14.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY) which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The SP should direct questions to the Air Force CMRA help desk.

https://afcmra.hqda.pentagon.mil/

3 Performance Requirements

3.1 Direct Mission Event Support Services

3.1.1 Direct Mission Events: Direct Mission events are events scheduled on the USAFA Master Calendar or the AD, CW, or DF Master Calendars required in support of the USAFA mission. Examples of planned Direct Mission events include Cadet Graduation, Cadet In-Processing, Parents Weekend, and CORONA. Examples of short-notice or unplanned Direct Mission events include council meetings, high-level retirements, high-level changes of command, high-level promotion ceremonies, and department socials.

3.1.2 Facilities Use License (FUL) Agreements: Direct support of events governed under FUL Agreements are not a requirement of this contract. However, the FUL event manager may request a separate proposal from the SP to support FUL events.

3.1.3 General Event Requirements: Some events/visits require setup of prefabricated stage(s), decorations, or other special items. Provide services for staging of logistical equipment and items.

Deliver, set-up, takedown, and pick-up accessories for all events. The level and type of service to be provided may include furniture, equipment, lighting, seating, and work force support before, during, and after each event. Reconfigure facilities to their original condition or to that specified by the event sponsor/manager. Tasks for athletic events includes items such as set up and tear down of furniture, scoreboards, consoles, bleachers, stanchions, sand, goals, nets, curtains, flooring stages and risers, and temporary security cordons. Coordinate with 10 CES for carpentry, painting, electrical, or other CE support.

3.1.3.1 Hours of Operation: Support of events may be during and/or outside of the normal duty hours specified in paragraph 2.12.

3.1.3.2 Event Meetings: Attend Event Committee meetings and provide weekly briefings of events to the FAS. Conduct or attend pre-event briefings for larger events prior to the start of the event to pass on or receive last-minute event information. The SP shall complete and submit an After Action Report to the FAS prior to the event Hot Wash Committee for all major Direct Mission events (i.e. Cadet Graduation, Cadet In-Processing, Parents Weekend, CORONA, and Changes of Command ceremonies for Mission Partner commanders or higher).

3.1.4 Event Coordinator: The SP shall perform duties as the Event Coordinator representative for AD, CW, and DF. The FAS will notify the SP as soon as a VIP visit or event is scheduled. Coordinate all aspects of mission-related services support including consulting with other organizations on support capabilities, distributing and monitoring completion of support taskings, reviewing event operations plans for required SP support, and managing all aspects of SP support from inception through completion for each designated event.

The SP shall coordinate support with the Government event sponsor/manager and all other service providers (contractor or Government) as required prior to scheduled events, and as negotiated for short-notice events. Coordination with other base organizations is generally required, particularly for major events. These organizations can include the Civil Engineer Squadron, Communications Squadron, Security Forces Squadron, Logistics Readiness Squadron, and the Force Support Squadron. Coordinate custodial, portable toilet, or other required support with the 10 CES Contract Services section for all events as required.

Ensure constant availability and maintain continuous SP-provided communications with the Event Sponsor/Manager prior to the event, during the event, and after the event to ensure all requirements are met. Ensure appropriate personnel are available to respond to and correct any crisis or situation that may impact the successful completion of each event. Upon request, escort authorized personnel and personnel without access badges. Escort visitors based upon a set appointment or as coordinated with the Mission Element coordinator. Event support may necessitate oversight after weekday normal duty hours and/or on weekends as required.

3.1.5 NCAA Standards: Work supporting AD events must adhere to and meet the National Collegiate Athletic Association (NCAA) Division I standards. Provide on-site logistics support during all premier sporting events to ensure compliance with NCAA Division I, Conference and televised network standards.

Ensure lighting levels comply with NCAA illumination levels for televised games and photography for intercollegiate competition in the Cadet Gym and the Cadet Field House. Ensure replacement bulbs are on hand to maintain lighting levels required for all events in all athletic venues. Light levels should be measured prior to the beginning of each school year to determine if the required lumens are currently being reached in each venue. See Table 6.1.6 AD Intercollegiate Athletic Events in Section 6 Workload

Data.

3.1.6 Cadet Dormitory Graduation Support: The SP shall relocate chairs from Squadron Assembly Rooms (SARs) to various locations as requested by CW. Deliver, set-up, and return the chairs to the SARs within 24 hours after completion of the Graduation ceremony. Coordinate all support such as additional dumpsters, security issues, and communications requirements.

3.1.7 Movement of Household Goods: Coordinate with the Joint Personal Property Shipping Office (JPPSO) to provide a central location for household goods shipping. Set up dormitory space for processing and outside locations for packing and loading of household goods IAW the Holiday Break and Graduation Week OPORDs. Attend and record minutes of relocation meetings with the Cadet Personnel Office, Cadet Scheduling, Finance, CW, and JPPSO.

Performance Standards

a) STD: SP’s Quality Control Program effectively manages all PWS performance requirements.

b) STD: Complete set-up 4 or more hours prior to start of the event, unless otherwise approved by the

FAS.

c) STD: Complete tear-down within 4 hours of event conclusion, unless otherwise approved by the FAS.

3.2 Facility Support Services for AD, CW, and DF Facilities

3.2.1 Facility Management: The SP shall perform the functions of Facility Management in accordance with the USAFA Facility Manager program as implemented by 10 CES. The SP shall also provide feedback using the 10 CES automated survey system on 10 CES facility maintenance, repair, and/or enhancement work.

3.2.2 Facility Work Identification: The SP shall request base support through service requests and act as liaison for facility issues/requirements. Identify facility maintenance and minor repair requirements to the FAS and submit via phone call to the 10 CES service call desk once FAS approval is granted. For major repairs or facility enhancements, complete AF Form 332 and send to FAS for approval/signature before forwarding the 332 to 10 CES for processing. Attend the 10 CES Work Request Review Panel if a 332 for AD, CW, or DF is on the agenda for approval.

3.2.3 Facility Work Coordination: The SP shall review and provide input to schedules provided by base services such as facility work requests, custodial services, linen exchange, cadet computer repair, etc., to maximize service and minimize impact on cadet activities. Initiate appropriate requirements documents for computer and telephone connections through 10th Communications Squadron (10 CS). The SP shall perform the duties of the Telephone Control Officer (TCO) for CW and AD. Duties include receiving, tracking, and inventorying Government-furnished telephone assets assigned to Government personnel.

Coordinate with 10 CS for Government cell phone, Blackberry, and land line phone requirements. Assist facility occupants with non-project related office or furniture relocations.

3.2.4 Facility Security:

Unlock and lock facility doors and elevators within 30 minutes prior to the start and after the end of each duty day (or at the conclusion of an event, whichever is later), weekend days, and holidays IAW event schedules and USAFA policies. See Table 6.1.7 for additional hours support.

Coordinate access with the AD representative (approximately 150 doors in AD facilities including normally secured or off limit areas such as pools, weight rooms, and gymnastics rooms), the CW representative, and the DF representative (approximately 40 doors in DF facilities). See Section 6 for a list of facilities and facility hours, and the 7115 report for building sizes.

Perform random checks for unauthorized personnel throughout the day and complete a walk-through inspection of all supported facilities by the closing hour of each day. Ensure all unauthorized personnel are out of buildings and secure all off-limit areas and all exterior doors. For unsecured portions of buildings, i.e. unlocked doors, the SP shall respond IAW Security Forces direction.

The SP shall secure all facilities for which they have facility support responsibility within 1 hour of notification from Security Forces or any Mission Partner designee regarding a building security violation.

SP actions may include securing an area, assisting first responders, providing requested materials, or accessing squadron storage rooms for personal belongings.

Secure and manage facility entrance requirements in accordance with Force Protection Conditions (FPCONs) during base exercises and real-world emergencies. Perform all Random Antiterrorism Measures (RAMs) as directed by the CommandCenter, Unit Control Center, or Installation Defense Plan.

3.2.5 Service Academy Support: The SP shall layout and produce facility signs (vinyl, wood, metal, etc.)

for area identification and directional signs; lettering for doors, walls and sporting areas; nameplates; and dry-mounts and frames for posters, maps, logos, charts, graphs, computer drawings and renderings, etc.

Provide finished product within 14 calendar days of request. Expedited requests will be handled on a case-by-case basis. The Government will provide funding for facility signage through a cost reimbursable

CLIN X021.

3.2.6 Service Requests: The SP shall provide an electronic request system accessible 24 hours per day for AD, CW, and DF personnel to submit PWS-related service requests. The SP shall provide on-site walk-in customer services during normal work hours for customers to fill out or drop off other requests for service. Customer services shall be available in the Cadet Gym (workshop area), Cadet Dormitories (Sijan Hall and Vandenberg Hall), and Fairchild Hall (Facility Management Office and Training Devices).

3.2.6.1 Service Request Approval Panel: The SP shall present all customer service requests for work going to the AD workshop and Training Devices to a weekly Service Request Approval Panel consisting of Government representatives from AD, CW, DF, and USAFA/FM for approval prior to starting work on these service requests. The Government may change the membership of the Panel or the types of service requests requiring Panel approval as needed to meet mission requirements.

3.2.7 The Contractor shall provide AD-specific facility requirements.

3.2.7.1 AD Facility Support: The SP shall coordinate with 10 CES for facility maintenance, janitorial support, grounds (natural) and synthetic turf field maintenance, athletic field snow removal, painting and striping of athletic fields and venues, and energy conservation for all Direct Mission events held in the Cadet Gymnasium, the Cadet Field House, the Falcon Athletic Center, the Holaday Athletic Center, the athletic playing fields (does not include Falcon Stadium), restroom facilities, and press boxes. Coordinate recurring 10 CES floor maintenance to de-conflict with scheduled activities. Ensure all fields and playing surfaces are free of debris. Monitor for equipment and support problems. Ensure lights on fields and in facilities are on as applicable. Ensure only authorized personnel use athletic facilities/fields IAW USAFAI 36-3514 Using The Cadet Gymnasium, Cadet Field House, Falcon Athletic Center, Falcon Stadium And

Athletic Fields. The SP shall issue, maintain, and repair all lockers located in the Cadet Gym, the Cadet Field House, Falcon Athletic Center, and baseball batting facility for authorized personnel IAW AD OI 36- 3502 Locker Assignments. Provide the capability to remove any lock on lockers immediately as requested by the AD staff. Within 2 calendar weeks after Graduation, open, clean, and disinfect all the men’s lockers in room A121/LB10 and women’s lockers in room A170/LB14 in the Cadet Gym. Retain salvageable items in a "Lost and Found” area.

3.2.7.2 Ice Arena: The SP shall operate, maintain, repair, and upgrade the ice sheet for the Ice Arena in the Cadet Field House to the standards required for NCAA Division I ice hockey.

Ensure dasher boards are safe and Plexiglas is free of visibility obstructions. Ensure replacement Government-furnished Plexiglas panels are on-site and ready for installation at all times. Install ice hockey lines and logos in accordance with NCAA and Conference requirements. The Government will provide logo stencils. Ensure goals are in place, lighting is on, and locker rooms are setup and playing venue is ready. Ensure two sets of backup hockey goals and nets are assembled for use to NCAA standards at all times.

Ensure the ice sheet does not exceed an average depth of 1-1/2 inches over 35 pre-defined points.

Maintain a monthly 35-drill point data report. Ensure the ice does not exceed the threshold level of any ice level doors. Maintain the surface temperature over the entire ice sheet between 22 and 26 degrees F.

Ensure 6 inches of the yellow kick plate above the ice level at all times. Ensure the entire ice surface is smooth and free of gouges, holes, and grooves. Ensure edges are free of ice buildup. Prevent accumulation of water puddles from ice melt. Refurbish the entire rink ice sheet annually and install a new ice sheet the week after cadet graduation or as approved by the AD representative.

Perform a pre-game and post-game inspection of all ice arena locker rooms used by hockey teams IAW USAFA IMT Form 26, Cadet Ice Arena Facilities Usage Inspection. Report any facility damage or vandalism to AD personnel.

Provide access to visiting intercollegiate ice hockey teams for use of equipment and tools such as sharpener and rivet machine.

3.2.7.3 Safety Representative: The SP shall provide a point of contact for areas of safety for the athletic complex. Inspect and monitor all AD facilities including outside fields for any safety hazards and ensure all areas meet safety compliance regulations. Document all inspections, report all discrepancies, and take appropriate actions to correct deficiencies. Hold, as a minimum, quarterly AD safety meetings to review all safety related items. Attend all required Base Unit Safety Representative meetings (4 to 6 meetings per year). Perform safety self-inspection checklists and fill out the MICT database as required.

3.2.8 The Contractor shall provide CW-specific facility requirements.

3.2.8.1 Cadet Dormitory Services: The SP shall perform on-site facility support services for the Cadet Dormitories from 0730 to 1630 Monday through Friday, and includes areas and programs such as cadet clubs, AAN Bank, Chaplains offices, barbershop, cadet post office, ticket and tour office, Base Exchange annex, other Service Provider spaces, and summer programs.

Provide cleaning supplies, paint, and painting supplies upon request by CW personnel. Coordinate all cadet projects such as painting rooms, hallways, and murals through the cadet squadron Air Officer Commanding (AOC) or cadet group AOC.

Use Cadet Administrative Management Information System (CAMIS) or its successor program to track the key inventory in the Cadet Dormitories. This system contains Privacy Act information as well as the ability to affect military pay. Key transactions must be entered into the system when the transaction occurs. Provide at a minimum the key ID number, total number of keys, keys issued, dates of issue and return, squadron room rosters and key listings.

Replace all dormitory room signage holders within 5 workdays of discovery/notification. The room resident will provide the nametags for the holders.

Develop Cadet Dormitory Assignment Plans for the academic year and the three summer periods (3 weeks each). These Plans shall include general information, mission, execution, comments, dormitory room configurations, and cadet squadron locations. Review, coordinate, and update these plans semiannually. The plan must be kept current and available to the CW representative within 3 workdays of the request.

Brief newly assigned AOCs and Academy Military Trainers (AMTs) within 15 workdays after their arrival.

The briefing shall include cadet dorm procedures, usage of rooms, discrepancy reporting procedures, the schedules for maintenance, and furniture repairs IAW AFCWI 36-3501 Cadet Sight Picture.

3.2.8.2 CW Summer Programs: The SP shall provide dormitory support and linen exchange IAW USAFA Plan 10-53 and AD OI 36-3503 for approved programs that run from Graduation (May) to the beginning of the fall semester (August). Examples of these programs are Cadet Mission Support Group, Airmanship, Operation Air Force, Expeditionary Survival Evasion Training (ESET), Foreign Language, Field Engineering and Readiness Laboratory (FERL), Basic Cadet Training (BCT), and Summer Seminar.

3.2.9 The Contractor shall provide DF-specific facility requirements.

The SP shall coordinate, install, and maintain DF furnishings accessories as listed in Section 6. These items include interior and exterior signage, whiteboards, bulletin boards, and chalkboards. Ensure content on bulletin boards and signage meets Academy standards. Assist departmental staff with office moves (furniture and equipment). Develop and distribute light bulb replacement schedules no later than the last working day of the month to all organizations in Fairchild Hall and the CETF (excluding 10 MDG and 10 CS units, who procure and install their own light bulbs from 10 CES).

Performance Standards

a) STD: Perform all Facility Management requirements as defined in the current version of the USAFA Facility Manager's Handbook.

Deliverables A001 AFAAC Form 0-6 Ice Arena Daily Report A002 Ice Arena Schedule A004 Cadet Dorm Key Accountability Report A005 Cadet Dorm Assignment Plans

3.3 Support to the Athletic Department

3.3.1 The Contractor shall manage AD clothing and equipment items.

3.3.1.1 General: The SP shall manage AD clothing and equipment IAW AD OI 23-101 Athletic Supply

And Equipment Management. Provide on-site services to maintain, repair, and issue athletic clothing, equipment, accessories and USAFA-unique recognition items. The SP shall issue general purpose and specialized athletic clothing and accessories required by cadets and staff for intramural, intercollegiate and physical education activities. Maintain athletic clothing, accessories, and equipment in a safe, clean, and serviceable condition by following NCAA and AD guidelines. Ensure safety and serviceability before issue.

Issue/Receiving Locations: Issue all athletic and sports items from operating location(s) approved by AD representative. Keep issue locations in a clean and organized condition. Maintain location(s) in a clean and orderly manner.

Storage: Store workout clothes, team uniforms, and utility bags and ensure they are clean, stain-free, sanitized, serviceable, and accounted for prior to placing in storage. Maintain storage areas in a clean and orderly manner.

3.3.1.2 Athletic Clothing: Maintain and issue clothing required for cadets and staff for intramural, physical education and intercollegiate boxing. The SP shall prepare and submit dirty/stained athletic clothing to a separate contractor providing laundry/dry-cleaning services. Inspect cleaned items when delivered by the other contractor and ensure serviceability prior to issuance. Turn in items identified as unserviceable to the AD representative on a monthly basis and request replacement as required. The Government will fund the replacement of athletic clothing and sports equipment separately from this contract.

3.3.1.3 Athletic Equipment:

The SP shall provide all materials, supplies, and tools necessary to maintain and repair athletic and support items such as tennis rackets, ball gloves, shoes, bags, lacrosse sticks, ball bats, sportswear, weight cables, boxing ring pads, gymnastic ropes, boxing gloves, helmets, wheels on carts, trampolines, nets, lockers, and weightlifting equipment. All sports and player equipment shall meet AD requirements and NCAA standards where applicable.

Issue and receive physical education class equipment. Ensure equipment and accessories are prepared and ready for issue prior to an event or team departure.