Attch_1_PWS_12_April_17.pdf

Performance Work Statement

For

Furnishings Management Section

At

Joint Base Elmendorf-Richardson, AK

12 April 2017 i

PERFORMANCE WORK STATEMENT (PWS)

TABLE OF CONTENTS

SECTION C-1, DESCRIPTION OF SERVICES

1.1 OBJECTIVE

1.2 GENERAL SCOPE

1.3 FURNISHINGS MANAGEMENT PROGRAM

1.4 FURNISHINGS MANAGEMENT AND APPLIANCE SERVICES…………...…………2

1.5 MONTHLY REPORTS

SECTION C-2, SERVICE DELIVERY SUMMARY

SECTION C-3, GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES

3.2 GOVERNMENT FURNISHED SERVICES

3.3 GOVERNMENT FURNISHED PROPERTY

3.4 REFUSE AND RECYCLING COLLECTION

3.5 COMPUTERS

3.6 POLICE AND FIRE PROTECTION

3.7 MEDICAL

SECTION C-4, GENERAL INFORMATION

4.1 CONTRACTOR PERSONNEL

4.2 TRAINING AND CERTIFICATIONS

4.3 QUALITY CONTROL

4.4 QUALITY ASSURANCE

4.5 WARRANTIES

4.6 OCCUPANT DAMAGE AND OR VANDALISM

4.7 ENVIRONMENTAL, SAFETY, AND HEALTH

4.8 FIRE PREVENTION

4.9 CONSERVATION OF UTILITIES

4.10 TELEPHONES

4.11 ADMINISTRATIVE REQUIREMENTS

4.12 DATA AUTOMATION

4.13 REPORTS

4.14 SNOW REMOVAL AND SUMMER CLEANUP

4.15 CONTRACTOR FURNISHED PROPERTY AND SERVICES

4.16 GOVERNMENT

REMEDIES…………………………………………………………… 1

4.17 INSURANCE……………………………………………………………………………..11

4.18 MANPOWER REPORTING REQUIREMENT………………………………………….11

ii

APPENDIX

APPENDIX 1, GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION

APPENDIX 2, WORKLOAD ESTIMATES AND REQUIREMENTS

APPENDIX 3A, GOVERNMENT FURNISHED PROPERTY (SUBJECT TO FAR 52.245-1)

APPENDIX 3B, GOVERNMENT FURNISHED PROPERTY (SUBJECT TO FAR 52.245-2)

APPENDIX 3C, INCIDENTAL GOVERNMENT FURNISHED PROPERTY

APPENDIX 4, FLOOR PLANS

EXHIBIT A, PERFORMANCE WORK STATEMENT REQUIRED REPORTS

SECTION C-1

DESCRIPTION OF SERVICE

1.1. OBJECTIVE. Perform Furnishings Management Section (FMS) duties providing appliance and furnishings support to Joint Base Elmendorf-Richardson (JBER) bachelor enlisted/officer quarters (BEQ/BOQ), dormitories

Noncommissioned Officer Academy (NCOA), Alert Facilities, GOH and loaner furnishings operations at a reasonable price. Comply with all applicable laws, regulations, and standards.

1.2. GENERAL SCOPE. The Contractor shall provide all management, labor, equipment, materials, tools, and other items necessary to perform furnishings management duties which includes, but is not limited to:

Receiving, and issuing furnishings and appliances

Warehousing, redistributing, maintaining/repairing and turning in furnishings and appliances

Performing customer pickup and delivery services

Performing joint inventories and assessments of FMS stocks

Identifying items excess to the installation for reporting to MAJCOM

Performing customer services providing authorized personnel with furnishings entitlements and support

1.2.1. Contractor Cleanup: The Contractor shall keep, maintain, and secure work areas in or near residences and storage areas free from accumulations of waste material and rubbish. Upon daily completion of the job, the

Contractor shall leave the work site and premises in a clean, neat, safe, and habitable condition. The Contractor shall utilize the dumpster at 724 Quartermaster Road. In addition, the Contractor shall take the proper precautions to safeguard the condition of items that need not be impacted by Contractor operations.

1.2.2. Contractor shall have experience working in severe winter conditions. Contractor shall have personnel knowledgeable in the performance of furnishings transport during periods of intense cold, snow, and ice conditions.

1.2.3. The Contractor shall comply with and require all subcontractors to comply with all publications identified in this PWS while performing work under those applicable areas of this contract.

1.3. FURNISHINGS MANAGEMENT PROGRAM.

1.3.1. Specific Tasks. The Contractor shall furnish all personnel, management, transportation, supplies, and equipment (except as provided herein as Government-furnished) to perform FMS duties including performing accountability of FMS items, warehousing, providing customer support services, performing appliance and furnishings repair, and maintaining inventory for Accompanied [includes General Officer Home (GOH) Special

Command Position and General Officer/Installation Commander Supplemental furnishings which shall be warehoused and accounted for separately], enlisted/officer Bachelor Quarters, and Unaccompanied Housing.

The Contractor shall perform joint inventories of all FMS items and update furnishings and appliance inventories in eMH (or equivalent government-provided system which may replace eMH during this contract period) as changes are made, and dispose of unserviceable furnishings items upon request from the Contracting Officer Representative

(COR) or authorized housing representative. The current inventory is provided in Appendix 3A, but due to a variety of circumstances, the inventory may change prior to contract award. The 100 percent joint inventories will be conducted in accordance with the schedule in Appendix 2. Ten percent of the total inventory will be completed each month during a 10-month period to cumulatively complete the 100 percent inventory. The Contractor will provide a schedule for completion of the 100 percent inventory, to include a list of facilities that will be inventoried each month during the 10-month inventory period.

1.3.1.1. Item Accountability. Contractor shall perform accountability of FMS items including, but not limited to:

1.3.1.1.1. Processing property movement and inventory adjustment transactions into eMH. The Government reserves the right to replace eMH with another Government provided system. Should this happen the contractor is responsible for the transfer of data from eMH into the new system and utilizing the new system for transaction management and Government inventory accountability.

Maintaining property records that enable a complete, current, and auditable record of transactions and shall contain the following as a minimum: name, description, model, and serial number, unit of measure, unit price, quantity, condition, year purchased, and location.

Maintaining transaction records with a clear and defined audit trail utilizing Air Force Form 228 (or automated equivalent), maintaining a jacket file on all customers, with pertinent documents (such as AF

Form 228, orders, and appointment letters), and ensuring the make, model, and serial numbers of appliances turned into the Defense Logistics Agency/Installation Support (DLA/DS) are recorded and items removed from inventory records upon approval of Contracting Officer.

Maintaining customer accounts consisting of a signed master AF Form 228 (or automated equivalent) reflecting all furnishings and appliances issued to each customer, and maintaining a list of unit FMS representatives (i.e., dormitory/, and managers).

Managing an excess furnishings program to include identifying excess items, obtaining disposition instructions, preparing transfer documentation, and processing items for shipment, or to DLA/DS

Performing joint inventories/assessments of all furnishings and appliances to include a physical count and reconciliation of warehouse assets including those assets issued on loan.

Performing customer account adjustments as discrepancies are discovered and updating eMH (or equivalent Government provided system which may replace eMH during this contract period) and the master AF Form 228 (or automated equivalent) as required.

In the case of missing or damaged furniture/appliances an investigation would be conducted by the government and if the fault is of the contractor, the contractor would be responsible to replace/repair the item in question.

1.3.1.1.2. Customer Service. Contractor shall provide a customer support function to include:

Providing a customer service representative physically located at building 6346 on JBER-Elmendorf and building 600 room 104 on JBER-Richardson between the hours of 0800 – 1700 Monday through Friday;

Office can be closed for 1 hour for lunch between the hours of 1100 -1300 hours

Producing and providing a local procedure brochure to be provided to customers

Government will determine who is authorized to use the loaner program and will provide a verification of eligibility to the contractor prior to scheduling delivery

Government will brief the individual allowances, brief the customer on furnishing support and customer responsibilities

Processing customer requests into eMH (or equivalent Government provided system which may replace eMH during this contract period) and maintaining a jacket file on all customers with pertinent documents

(such as AF Form 228, orders, and appointment letters)

Coordinating and scheduling customer pickup and delivery service requests

Keeping a back-order listing for items that are not available by item and date of request

Monitoring customer jacket files and contacting customers to ensure they do not keep loaner items longer than 90-days

Clearing personnel through the virtual out-processing system

1.3.1.1.3. Warehouse Management. Contractor shall perform warehouse management in facility 724

Quartermaster Road on JBER Richardson with 107,000 square feet (see Appendix 4 for floor plan) to include:

Housekeeping/safety. Contractor shall follow OSHA, AFOSH and industry standard safety practices to ensure key areas are maintained in a clean, safe and orderly manner, and ensuring warehouse conforms to commercial standards for security and safety

Checking issues and turn-ins for proper barcode, identification, quantity, condition, and cleanliness, and processing transactions into eMH (or equivalent Government provided system which may replace eMH during this contract period)

Performing receiving activities to include verifying the identification, quantity, and condition of furnishings and appliances, reporting any damaged or poor quality items, applying barcode labels, and processing and filing receiving documents

Maintaining in service date records, and using these records for determining depreciation allowances on statement of charges and determining age of inventory for future replacement

Processing property movement and inventory adjustment transactions into eMH (or equivalent Government provided system which may replace eMH during this contract period)

Notifying the COR(s) when the warehouse inventory (back stock) deviates from the allowed 3 percent of total inventory

Maintaining warranty data to include make/model, warranty expiration date, serial number, and date of purchase; date of warranty activation (see Section 4.5 for more detail on warranty requirements)

Storage, operation and movement of property using industry standards to load and unload crated, boxed, or palletized items, and to move assets within warehouse without causing damage

Performing inspection and tagging to identify property and applying barcodes in place eMH not easily visible by user, checking property condition, determining final disposition using AFI 32-6004, Table 3.1, Paragraph 3.5, and, Figure 3.1, segregating and marking all repairable and condemned property in storage, and updating data in eMH

Checking the Consumer Product Safety Commission (http://www.cpsc.gov) and the Government-Industry

Data Exchange program (http://www.gidep.org) for current recall information on a quarterly basis

The Contractor shall notify the CO/COR of all contractor damaged or missing property in accordance with

Section 1.4.1.2.6

Method of disposal for non-serviceable items (mattresses, broken furniture, etc.) will be through DLA/DS;

The Contractor shall be responsible to accomplish all paperwork and adjustments to inventory for disposal of property at DLA/DS

1.4 FURNISHINGS AND APPLIANCE SERVICES

1.4.1. Specific Tasks. The Contractor shall furnish all personnel, management, transportation, supplies, and equipment (except as provided herein as government-furnished) to pick-up and deliver furnishings and appliances to

FMS supported personnel and facilities. The Contractor shall provide furnishings and appliance repair services in accordance with Sections 1.4.1.1.6 and 1.4.1.1.6.1 of the PWS. The contractor will clean dayrooms and common area furniture in-place (per dormitory) at least once a year for supported facilities as noted in Appendix 2.

1.4.1.1. Pick-up and Delivery.

During normal operating hours, 0800-1700, the Contractor shall have adequate personnel on hand to perform pickup and delivery services. Historical data, providing a yearly average of pickup/delivery workload data, is provided in

Appendix 2; the data is provided is intended to be used as a tool for estimation purposes only.

1.4.1.1.1. Timely Pick-up and Delivery. The Contractor shall perform pick-up and delivery services requested by authorized government representatives within two (2) working days; excluding weekends and holidays. The

Contractor shall specify the time and sequence of the pickup or delivery service. The Contractor shall maintain records on each customer, and ensure records contain sufficient detail to provide protection of Government assets and allow for an audit trail. Pick up and deliveries shall be completed prior to 1700 on the same day. If road conditions are not recommended for safe travel by the DOT, the delivery may be rescheduled. Contractor will let the government know when this occurs and the new delivery date.

In a government deemed emergency, the Contractor may be required to perform short notice pickups or deliveries after normal duty hours, or on weekends and holidays with CO/COR directive. Delivery and pickup shall be to housing located within a 50 mile radius of the FMS warehouse, building 724, to include Girdwood, Big lake and

Sutton.

1.4.1.1.2. Transportation of Appliances and Furnishings. The Contractor shall provide transport vehicle(s) capable of protecting items from damage during transport or exposure to the elements during inclement weather.

1.4.1.1.3. Packaging: Contractor shall remove all crating, boxes, padding materials and other debris accumulated incident to warehousing, loading, placement, and assembly, and dispose of refuse materials in the commercial/recycle dumpster at 724 Quartermaster Road JBER-Richardson locations.

1.4.1.1.4. Loading, Unloading, Assembly, Disassembly, and Placement. The Contractor shall ensure crew members performing loading, offloading, assembly or disassembly, and placement of furnishings and appliances exercise care to prevent damage to furnishings or appliances or quarters. The Contractor shall be liable for all contractor-caused damages to furnishings, appliances and quarters that occur during delivery, pickup and placement.

The Contractor shall not be required to move items after initial placement in designated area.

1.4.1.1.5. Disposal and Transportation. Contractor shall receive and process furnishings disposal requests from the CO/COR. Contractor shall prepare disposal documentation, coordinate with government representatives to schedule pickup at the facility, deliver to DLA/DS and update inventory databases.

1.4.1.1.6 Furnishings and Appliance Repair Program. Contractor shall perform repair on all furnishings and appliances, including a cost benefit analysis for furniture and appliances, and processing those items exceeding repair allowances IAW AFI 32-6004. Contractor shall incur the costs of all parts and materials necessary for repairs.

Contactor will maintain a controlled inventory of bench stock of parts from non-repairable appliances. Surface repairs shall be performed in accordance with the material manufacturer’s recommendations to meet the best customs and practices of the trade. Finished surface shall be free from runs, ridges, waves, laps, brush marks and variation in color, texture or finish. See Appendix 2 for estimated repair workload data. Contractor shall segregate and mark all repairable and unserviceable property in storage.

http://www.cpsc.gov/ http://www.gidep.org/

Appliances to be serviced and cleaned include, but are not limited to electric clothes washers and electric/gas dryers

(to include stackable units), refrigerators/freezers, electric ranges, ice makers and microwaves/built in microwaves.

Appliances shall be maintained in accordance with manufacturer’s recommendations, and standard commercial practices.

Contractor shall notify the COR of all damaged or missing furnishings and appliances by the close of business of the workday discovered and provide an estimate of repair within one workday. Contractor shall annotate condition of property and forward results to the COR. Method of disposal for non-serviceable items (mattresses, broken furniture, appliances, etc.) will be through DLA/DS in accordance with procedures in contractor’s Property Management

System. The contractor is responsible for proper removal and disposal of refrigerants as required by DLA prior to disposal or turn-in. Contractor shall be responsible to accomplish all paperwork for disposal of property at DLA/DS and adjustments to inventory.

1.4.1.1.6.1 Service Calls. Service calls for the purpose of this contract are defined as the routine repair and maintenance work required to keep all furnishings and appliances in operating condition as originally designed by the manufacturer. Service calls will be conducted during normal business hours. The Contractor shall respond to service calls within two (2) duty days and complete work within three (3) duty days. The contractor will be allotted additional time when specialized parts need to be ordered or when parts delivery cannot be accomplished within the specified time period for repair. The contractor will notify the COR and provide an estimated time when the part is to arrive and a completion of repairs. If there is a significant delay in obtaining parts, the COR may require the contractor to replace the un-serviced appliance with a functioning unit from the warehouse. The un-serviced appliance will be repaired at the warehouse and returned to inventory.

The Contractor shall assign a reference number to each service call request received. Contractor shall provide the reference number and a time frame for service call response to the requestor at the time request is made. In the event the Contractor is delayed or unable to keep an appointment, the Contractor shall notify the requestor and COR, and reschedule the work if necessary. Service calls are considered complete when documentation is signed and dated by the requestor or authorized Government representative.

The Contractor shall move all Government property required to complete work. Unless approved by the COR, the

Contractor is not authorized to remove personal items that are in contact with or adjacent to areas requiring services.

The occupant will remove these items.

The Contractor shall dispose of Ozone Depleting Substances (ODSs) in accordance with Title VI of the Clean Air

Act, as implemented by Wing OPLAN 19-3. Compliance with current ODS regulations shall be the sole responsibility of the Contractor. Service technicians shall be certified to handle all appliance refrigerants. The

Contractor shall maintain accurate records of servicing times for each unit serviced. Times shall be detailed on the job orders and be available for Government review.

1.5 MONTHLY REPORTS. Contractor shall provide a monthly report detailing total number of pickups and deliveries including time of order and delivery, summary of items picked up and delivered, appliance and furnishings repairs including cost of repair, warranty items, number of disposals, inventories completed, damaged items and issues/problems encountered during monthly operations. Reports shall be submitted by the 10th of each month following month of service.

2.0 SERVICE SUMMARY (SS). Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. The SS provides information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided.

These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation

(FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

SECTION C-2

SERVICE SUMMARY

Performance Objective PWS para Performance Threshold Method of Surveillance

SS 1 - Item Accountability

1.3.1.1.1, 1.3.1.1.3

Annual Inventory: No more than 25 lost/damaged items reported annually

Not more than 4 recording deficiencies per month

Periodic Inspection or

Assessment

Annual Inventory

Monthly Inventory Report

SS 2 - Customer Service 1.3.1.1.2, 1.4.1.2, No more than 3 validated customer complaints per month

Monthly customer feedback validated by COR(s) and on-site observation by government employees

SS 3 - Warehouse Management 1.3.1.1.3

OSHA/AFOSH violations:

None

Facility Maintenance &

Cleanliness: no more than

3 discrepancies per month

Monthly site visits

SS 4 - Furnishings / Appliance

Repair

1.4.1.2.6

No more than 2 deficiencies per month

Monthly Report

SS 5 - Pickups/Deliveries

1.4.1.2.1, 1.4.1.2.2, 1.4.1.2.3, 1.4.1.2.4, 1.4.1.2.5

Not more than 4 late pickups/deliveries per month

Monthly Report

*Each paragraph reference includes all related subparagraphs

2.2 Quality Control Plan (QCP). Not Used

2.3 Performance Assessment.

2.3.1 Periodic Validation. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.3.2 Customer Feedback. The Contractor shall establish a Customer feedback system that is responsive to customer complaints. All customer complaints shall be validated by the Government (CORs/CO) and follow-up actions shall be documented and submitted to the COR monthly. The Contractor shall provide surveys for use by the customers to evaluate their satisfaction and provide suggestions for making improvements. Completed surveys shall be given to the COR for monthly review.

The COR will receive and investigate customer complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the CO or COR.

2.4 Quality Assurance. Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS. The CO or COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. Results of the validation then become the official Air Force record of the Contractor’s performance.

If discrepancies are found during performance, the COR shall notify the Contractor’s Contract Manager immediately upon discovery. Whenever possible, performance deficiencies should be resolved at the lowest practical level.

COR shall determine the type of deficiency notification to issue based on the severity of the deficiency. Contract file should be documented to reflect the type of notification issued, the name of the individual contacted and date of notification. Discrepancies will be documented on a Discrepancy Record/Customer Complaint.

When a performance threshold has not been met or contractor performance has not been accomplished in accordance with the PWS, the COR will notify the Contractor through Discrepancy Record/Customer Complaint, Letter of

Concern or Corrective Action Report (CAR).

Discrepancy Record/Customer Complaint notification is primarily used for minor discrepancies or tasks that can be re-performed.

Letter of Concern is used when verbal notification does not result in correction or whenever the COR determines that written documentation is necessary. The notification will contain the statement, “Notice to

Contractor: Failure to correct may result in a Corrective Action Report (CAR).”

A CAR will be initiated by the COR when previous notifications failed to result in corrective actions or when severe deficiencies exist. The CAR will be forwarded to the CO for action.

The contractor shall respond to the deficiency notification as discussed in Section 5 of the Quality Assurance

Surveillance Plan (QASP) for Furnishing Management Section.

2.4.1 Government Remedies. The CO shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial

Items, for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

If inspections indicate unacceptable performance, the Contractor shall be given 5 days following notification to correct the unacceptable performance. If deficiencies are not corrected within the required time frame, COR will contact the contractor for resolution or status. If the contractor disagrees with the noted discrepancy and an agreement cannot be reached, the discrepancy record will be sent to the CO for decision and validation. When re-performance is not possible or corrective action is not performed to acceptable levels in accordance with the PWS, contract price may be reduced to reflect the reduced value of the services performed as stated below.

2.4.2 Price Reduction Computation. In the event that the Contractor does not meet the performance threshold for

SS 5 - Pickups/Deliveries, the CO will use the following calculations to reduce the invoiced amount to reflect the reduced value of the services performed (in accordance with FAR 52.246-4). The calculation will be based on the distance traveled for the delivery, mileage expenses, crew size, travel time, burdened labor rates (SCA rates and average payroll and burden costs) plus the average time to load and unload (15 percent of subtotal hourly costs).

Multiple trips may be combined by adding mileage and time for labor costs. An example of a Late Delivery Charge

Calculation is provided as follows:

Distance

Traveled

Round Trip based on

Google

Map in

Miles

JTR Mileage

Rate Per

Mile ($0.54)

Mileage

Total

Expense

D($0.54)=M

1. Distance Round Trip ($0.54) = Mileage Total Expense

Time of

Trip calculated using distance travel time

Round Trip per in hour

Number of

People in

Delivery

Crew

Labor rate to include payroll and burden expenses per hour

Sub

Total

Hourly

Rate

Add 15%

Delivery

Cost (Time)

Load\Unload

Total

Labor

Trip with

Delivery

Time

(T*P)$26.93=H

15%

L

2. (Time x Number of People)$26.93= Sub Total Hourly Cost

3. Add 15% Delivery Cost to Load\Unload = Total Labor Trip with Delivery Time

Mileage

Total

Expense

Total Labor

Trip with

Delivery

Time

FMS Late

Delivery

Charge

Calculation

Mileage and

Labor Total

M+L=C

4. Mileage Total Expense + Total Labor Trip with Delivery Time = FMS Late Delivery Charge Calculation

Total (“C” Consideration)

2.5 Periodic Progress Meetings. The CO, COR, other Government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues should be discussed;

opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. Contracting will put the minutes in writing, signed by the

CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor and a copy placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide a written notification to the CO identifying areas of non-concurrence for resolution.

SECTION C-3

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1. GOVERNMENT FURNISHED FACILITIES. The Government shall furnish a facility at 724 Quartermaster

Road for Contractor Project Manager, staff, and maintenance personnel. No alterations to the facility shall be made without specific written permission from the Contracting Officer. The Contractor shall return the facility to the

Government in the same condition as received, minus reasonable wear and tear and approved modifications. Facility shall be used only in the performance of this contract and shall be maintained to include cleanliness, general appearance and safety.

3.2. GOVERNMENT FURNISHED SERVICES. All reasonable quantities of utilities shall be made available to the Contractor without cost. The Contractor shall make sure that employees practice utility conservation. Any temporary connection to electrical lines that may be required shall be installed, maintained and removed by the

Contractor at their own expense.

3.3. GOVERNMENT FURNISHED PROPERTY. The Contractor shall establish a written property management system plan conforming to requirements identified in contract clause 52.245-1 no later than 10 days after contract start. The Government furnished property listed in Appendix 3B will be in an “as-is, where-is” condition as identified in contract clause 52.245-2.

3.3.1. Inventory. The Contractor shall establish and maintain an inventory of all Government property to include furnishings and appliances with eMH bar coding system. Data in this system shall be transferred to the Government at the end of the contract, and all barcode labels shall remain affixed to the Government property with all data intact and readable. The Government reserves the right to add or delete items from this inventory. The inventory database shall be updated at the time of any changes. Contractor shall ensure the eMH (or equivalent Government provided system which may replace eMH during this contract period) database is also updated to reflect these changes. The

Contractor shall conduct a joint physical inventory IAW 32-6004 para 4.4.2 of all FMS items, at a minimum upon initial award (within 30 days), during option year(s), and at expiration of this contract with results forwarded to the

COR in accordance with contract clause 52.245-1.

3.3.2. The Contractor shall identify and report (as identified in Section 1.4.1.2.6) contractor damaged or missing

Government property to the COR for liability determination. The Contractor shall process damaged property that cannot be repaired (or when the cost of the repair exceeds depreciated cost of the item) for disposition and disposal at the Defense Logistics Agency/Installation Support (DLA/DS), JBER in accordance with procedures in their

Property Management System.

3.4. REFUSE AND RECYCLING COLLECTION. Refuse collection at the Contractor’s job sites are the

Contractor’s responsibility. The Government will provide a refuse container near 724 Quartermaster Road for

Contractor’s use. The Government will accomplish pickup of refuse from these dumpsters. The Contractor shall participate in the base recycling program.

Contractor shall comply with JBER Refuse and Recycling program. Participation shall include maximum use of recycled paper products and replacement parts. Contractor disposition of replaced parts and other recyclable products such as paper and cardboard shall be accomplished at designated base recycle facilities unless specifically required at another site.

3.5. COMPUTERS

3.5.1. Government property inventory management and business operations. All Government data maintained on

Contractor-owned computer’s hard drive shall be transferred over to the Government and the hard drive sanitized by

673 CEG/CERI prior to computer being removed from Joint Base Elmendorf-Richardson.

3.5.2. Enterprise Military Housing (eMH). The Contractor will be provided Government computers, listed in

Appendix 3C, to maintain the eMH. Contractor personnel maintaining eMH shall be required to successfully complete Air Force mandated Information Assurance Training initially and annually thereafter, which is required by all personal requiring network access on JBER. All Contractor personnel maintaining eMH shall require a minimum of a National Agency Check plus Inquiries (NACI) before being granted access to the JBER Metropolitan Area

Network. All contractor personnel requiring NACI background checks, including fingerprinting and other required documentation and eMH training will be at Government expense. The Government reserves the right to replace eMH with another Government provided system. Should this happen the contractor is responsible for the transfer of data from eMH into the new system and utilizing the new system for transaction management and Government inventory accountability. Contractor shall coordinate all NACI background requests through 673 CEG/SE (Unit

Security Officer) immediately upon notification of being hired. All requests for network logon and email accounts shall be directed to 673 CEG/CERI and accompanied by a completed Information Assurance certificate and security clearance verification (System Authorization Access Request (SAAR) request form for NIPR access, copy of contractors SF85, Electronic Questionnaire for Investigation Processing (EQIP), Air Force User Agreement

Statement Notice and Consent Provision (AF4394), Request for Personnel Security Action (AF 2583 Form), and a completed AIS Waiver Package).

3.5.3. All employees of the Contractor requiring network access will be required to understand, comply with and abide by all of the provisions of the AFI 33-204, Information Assurance (IA) Awareness Program.

3.6. POLICE AND FIRE PROTECTION. The Government will provide police and fire protection. Telephone number for Security Forces, 552-4444; Fire protection, 911. JBER spill response team can be reached at 552-SPIL

(552-7745).

3.7. MEDICAL. In the event of a severe emergency, JBER Hospital, 580-5555 or 580-5556, will respond and transport, if necessary, a Contractor employee to the local hospital. The Contractor shall reimburse the Government for these services.

SECTION C-4

GENERAL INFORMATION

4.1. CONTRACTOR PERSONNEL

4.1.1. Contract Manager. The Contractor shall provide an on-site Contract Manager with at least 3 years of documented warehouse experience in managing and inventory control and who shall be responsible for the performance of the work and shall have full authority to act for the Contractor on all matters relating to daily contract operations. Prior to start of the contract, the name of this person and an alternate(s) who can act in the manager’s absence shall be designated in writing to the Contracting Officer. The Contract Manager and alternate must be able to read, write, speak and understand the English language. (The speaking skill is not required where a

Contractor employee is hearing impaired.)

4.1.2. The Contract Manager or alternate shall be available within 30 minutes of notification during normal work hours, Monday through Friday, to meet with Government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the Contract Manager or alternate shall be available within two (2) hours of notification.

4.1.3. Employees. The Contractor shall not employ personnel (including subcontractor personnel) for work on this contract if such personnel are identified to the Contractor by the Contracting Officer as a potential threat to the health, safety, security, general well-being, and operational mission of the installation or its population. The

Contractor shall not employ any person who is an employee of the United States Government if employing that person would create a conflict of interest or the appearance of a conflict of interest.

4.1.3.1. Contractor personnel (including subcontractor personnel) shall present a clean, neat appearance and be easily recognizable. This may be accomplished by wearing appropriate badges, which contain the company and employee’s name. The Contractor shall provide badges.

4.1.3.2. Contractor personnel (including subcontractor personnel) are prohibited from smoking or consuming alcohol inside any Government building or work area at all times during the course of performance under this PWS.

4.1.3.3. Contractor personnel shall not disturb customers through excessively loud talk or by playing loud music at work site.

4.2. TRAINING AND CERTIFICATIONS. All employees shall be trained and experienced in their trade in accordance with industry standards. All employees shall be licensed and or certified if performing work for which licenses and certifications are required by applicable laws and regulations (such as hazardous waste handling, etc.).

4.3. SECURITY REQUIREMENTS.

4.3.1. Physical Security. Contractor shall be responsible for safeguarding all Government property provided for

Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured, and utilities turned off or set for conservation.

4.3.2. Identification and Base Passes. The Contractor shall obtain identification cards and base passes for all employees (including subcontractor personnel hired by the Contractor) and vehicles. Applications shall be coordinated through the Contracting Officer or designated representative. At time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the Contractor shall return identification cards and base passes to Security Forces within 24 hours.

4.3.3. Key Control. The Contractor shall establish and implement methods of ensuring all warehouse keys issued to the Contractor by the Government are not lost, misplaced, or used by unauthorized personnel. The Contractor shall report lost keys to CO/COR as soon as possible.

The Government may, at its option, require the Contractor to replace keys, reimburse the Government for replacement of locks, or re-key as a result of Contractor losing keys. In the event a master key is lost or duplicated, the Contractor shall replace all locks and keys for that system at no cost to the Government.

4.4. HOURS OF OPERATION.

4.4.1. The Contractor shall maintain the following customer service hours to conduct normal day-to-day business:

0800 hours to 1700 hours, Monday through Friday. The Contractor shall maintain the ability to receive and respond to government determined emergency pick-up and/or deliveries (examples are house fires, death, etc.) 24 hours per day, 7 days per week. This may be accomplished by using an answering service during other than normal business hours (recording devices are not acceptable). During those periods where the installation commander authorizes delayed reporting or early release due to inclement weather; or other reasons, the contractor shall use corporate discretion in releasing employees and notify the COR(s). Maintenance shall be performed between 0800 and 1700, Monday through Friday.

4.4.2. Base Hours. Base hours of operation are 6:30am to 4:30pm, Monday through Friday. Contractor may find it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the government. Contractor shall request deviation from operating hours in writing to the

COR.

4.4.3. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercise, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4.4 Federal Holidays. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday (or holiday observance) falls on a scheduled service day, the Contractor shall be responsible for rescheduling services for the first duty day post the holiday observance.

New Year’s Day

Martin Luther King Day

President’s Birthday

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving Day

Christmas Day

4.4.5. Performance of Services during Crisis Declared by the National Command Authority or Overseas

Combatant Commander. IAW Defense Federal Acquisition Regulation Supplement (DFARS) 237.7602(a), and

237.7602(b) DFARS 252.237–7024, contractor shall continue services as Furniture Management Section services are deemed mission essential for the health and safety of military and civilian employees, base residents and for the protection of the environment. Contractor shall continue to perform all listed services unless otherwise directed by the CO at which time the Government will accept responsibility of the refuse collection and disposal.

4.5. WARRANTIES. The Contractor shall be responsible for exercising manufacturers and contract warranties for Government property installed under this contract. The Contractor shall be responsible for initiating warranty work orders and installing replacement parts where the manufacturer’s warranty does not provide for installation.

4.6. OCCUPANT DAMAGE AND OR VANDALISM. If the Contractor suspects occupant damage or vandalism, the Contractor shall notify the COR.

4.7. ENVIRONMENTAL, SAFETY, AND HEALTH. Contractor shall be responsible for complying with all applicable federal, state, and local laws and regulations. Contractor shall be peculiarly liable for any fines or penalties levied against the installation due to the Contractor’s failure to comply.

4.7.5. Hazardous Materials Approval. Contractor shall submit a list of all hazardous materials intended for use during the course of work, along with Material Safety Data Sheets (MSDS) for each hazardous material. This submittal shall be made available to the Hazardous Materials Pharmacy (HMP) through COR at least 30 days prior to beginning work or bringing a hazardous material onto the installation. The listing shall include the following information: name of product, type of chemical, quantity to be brought on installation, process for which it is used, disposal method of empty containers, disposal of non-hazardous waste, and disposal of hazardous waste. All hazardous materials must be approved by the HMP before they are brought onto the installation. All chemicals used must have a MSDS on file at the job site. Contractor shall not store hazardous materials or wastes on Joint Base

Elmendorf-Richardson longer than 24-hours without written approval in accordance with local procedures.

4.7.6. Hazardous Material Usage. The Contractor shall report how the hazardous material was used (i.e., used on job, spilled, evaporated as an air emission, or disposed of as a solid waste and hazardous waste). An updated monthly inventory of hazardous materials stored on-site shall be submitted by the 10th of each month to COR. COR will submit the initial inventory and monthly inventories to HMP for data input.

4.7.7. All hazardous wastes generated by this contract shall be managed and disposed of in accordance with the

JBER Hazardous Waste Management Plan (OPlan 19-3).

4.8. FIRE PREVENTION. The Contractor is responsible for following fire prevention practices and procedures.

Any condition found that may constitute a fire hazard or compromise fire safety shall be brought to the attention of the base fire department.

4.8.5. Flammable Storage. All flammable materials shall be stored in storage facilities approved by the JBER Fire

Department.

4.9. CONSERVATION OF UTILITIES. The Contractor shall make sure that employees practice utility conservation. The Contractor shall operate under conditions that prevent the waste of utilities to include turning off lights when not in use, setting and maintaining mechanical equipment controls for heating and ventilation systems, and turning off water faucets or valves when not in use. Water pipes during winter months shall be safeguarded against freezing.

4.10. TELEPHONES. The Contractor shall be responsible at its expense for securing commercial telephone service for making business calls and receiving service calls. One incoming line is required, preferably maintaining existing telephone numbers. The 673d Communications Squadron must approve all communication infrastructure alterations. Driving or being in physical control of a motor vehicle on post while operating a cellular phone or like device is prohibited unless the vehicle is safely parked or unless the driver of the vehicle is using a hands-free device.

The wearing of any other portable headphones, earphones or other listening devices (except for hands-free cellular phones) while operating a motor vehicle is prohibited. Civilians, contractors, and visitors to the installation who fail to comply with this policy are subject to administrative action to include loss of driving privileges on post and removal and/or denial of re-entry to the installation.

4.11. Traffic Laws. Contractor and its employees shall comply with base traffic regulations and may be subject to search prior to authorization to proceed through gate.

4.12. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on

JBER.

4.13. ADMINISTRATIVE REQUIREMENTS. The Contractor shall keep records current and organized at all times. Occasionally, COR may require copies of documentation or electronic data. The Contractor shall provide requested information within 2 hours for urgent requirements or within one (1) workday for routine requirements.

Unless otherwise specified, the Contractor shall provide reports and requested information electronically, such as on

CD or by e-mail. All documentation described in this PWS, including automated data, is the property of the

Government and shall remain so upon expiration of this contract.

4.14. DATA AUTOMATION. The Contractor shall utilize Microsoft Office compatible software and a hard disk that the Contractor shall duplicate in order to prevent loss of data. In accordance with contract requirements and contract clause 52.245-1, as a minimum the computer database shall contain:

Government Furnished Property inventory list that complies with FAR 45.5 and clause 52.245-1

Service call information to include unit number, status, date and time received and completed, worker’s name, materials used, and any remarks

Recurring maintenance information to include schedules, status, and any remarks

4.14.5. Contractor shall utilize the Government furnished computers listed in Appendix 3B to manage data contained in the Enterprise Military Housing (eMH) Module (or equivalent Government provided system which may replace eMH during this contract period). Contractor shall utilize eMH for the management of Accompanied, Unaccompanied, General Officer Homes (GOH), BEQ/BOQ, and Acquired Dependent Support Program furnishings and appliance pickup and delivery transactions. Contractor shall perform all necessary actions in eMH for inputting entries to retrieve requests for pickup and delivery of FMS furnishings and appliances, updating schedules and documentation to record these transactions. Contractor shall update the eMH database at the time of any inventory data changes to include populating for increases in data, updating to reflect new data locations, and for removal of data to reflect disposal actions. Contractor shall maintain hard copies of documents created by eMH operations in designated source document files. The Government reserves the right to replace eMH with another Government provided system. Should this happen the contractor is responsible for the transfer of data from eMH into the new system and utilizing the new system for transaction management and Government inventory accountability.

4.15. SNOW REMOVAL AND SUMMER CLEANUP. The Contractor shall keep outside areas of Building 724 clean and safe for daily operations. Remove snow and ice from sidewalks, walkways, and loading areas within

10 feet of the concrete loading dock. Contractor will clear areas behind the guardrails and in front of the loading dock that cannot be cleared by CES. Only those areas directly in front of the warehouse that are necessary for normal operations will be cleared. Keep area free of trash and debris.

4.16. CONTRACTOR FURNISHED ITEMS AND SERVICES. Except for those items referred to as

Government furnished in Appendix 3B, the Contractor shall furnish all materials and equipment required to perform the services under this contract.

4.17. VEHICLES. All Contractor owned and leased vehicles shall be white or of approved color, and have company name clearly identified on side of vehicle. Contractor vehicles shall be maintained in a clean and serviceable condition in accordance with manufacturer specifications. Any collision or rust damage shall be repaired within 30 calendar days of the occurrence. The Contractor shall operate vehicles to comply with base traffic regulations. Government provided parking space should not be used for overnight parking of privately owned vehicles, trailers, snowmobiles, all-terrain vehicles or other conveyances.

4.18. CONTRACTOR FURNISHED COMMUNICATIONS. The Contractor shall be responsible for all costs associated with the installation and or relocation (including relocation to facilitate projects requested by the

Contractor and completed/funded by the Government) of commercial (class A) telephones, radios and pager systems throughout the term of the contract. All telephone installations on JBER must be coordinated through the 673d

Communications Squadron. Vehicle mounted communication equipment shall conform to all applicable base and federal frequency regulations. The Contractor shall be responsible for the maintenance and repair of all communications units.

4.19. INSURANCE. IAW FAR 52.228-5 Insurance -- Working on a Government Installation, the contractor shall obtain the necessary insurance as required by FAR Part 28.3. The minimum amounts of insurance will be maintained IAW FAR 28.307-2.

4.20. MANPOWER REPORTING. IAW FY11 NDAA Section 8108 -- The contractor shall report ALL…