Attch_1_15-R-0001_CESS_PWS_20150209.pdf

FA5000-15-R-0001

Attachment 1, PWS

PERFORMANCE WORK STATEMENT

FOR

CIVIL ENGINEER SUPPORT SERVICES (CESS)

AT

JOINT BASE ELMENDORF-RICHARDSON, ALASKA

1 February 2015

Table of Contents

1.0 SECTION I DESCRIPTION OF SERVICES

1.1 General Page 3

1.2 Mission Page 3

1.3 Scope Page 3

1.4 Inherently Governmental Function Page 3

1.5 Reserved Page 3

1.6 Services Page 4

1.7 Historical Data Page 11

2.0 SECTION II SERVICE SUMMARY

2.1 Performance Evaluation Page 12

2.2 Service Summary Page 12

2.3. Quality Control (QC) Page 13

2.4. Quality Assurance (QA) Page 13

2.5. Surveillance Methods Page 14

2.6. Periodic Progress Meetings Page 15

3.0 SECTION III GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, and SERVICES

3.1 Government Furnished Services Page 16

3.2 Government Furnished Facilities/Real Property Page 16

3.3 Government Furnished Equipment Page 17

3.4 Government Furnished Materials Page 17

4.0 SECTION IV GENERAL INFORMATION

4.1 Recognized Holidays Page 18

4.2 Contractor Employees Page 18

4.3 Use of Government employees Page 20

4.4 Security Requirements Page 22

4.5 Key Control Page 24

4.6 Continuation of Essential DOD Contractors Services During Crisis Page 24

4.7 Multifunctional Team (MFT) Page 25

4.8 Conservation of Utilities Page 25

4.9 Contractor Furnished Property and Services Page 25

5.0 SECTION V APPENDICES

APPENDICES Appendices Page 30 APPENDIX 1 Definitions, Abbreviations, and Acronyms Page 31 APPENDIX 2 Workload Estimates Page 34 APPENDIX 3 Government Furnished Facilities/Government Furnished Equipment Page 37 APPENDIX 4 Applicable Publications and Forms Page 38 APPENDIX 5 Deliverables Page 40 APPENDIX 6 Table 1 Work Priorities Page 42 APPENDIX 7 Government Facilities/Real Property Installed Equipment Page 43 APPENDIX 8 MAPs Page 44

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General. This is a non-personnel service contract to provide Civil Engineer Support Services (CESS) operation and maintenance of facilities located on Joint Base Elmendorf Richardson (JBER), Anchorage, Alaska. Work is on the Fort Richardson side only.

1.1.1 Overview Description of Services/Introduction. The Contractors shall provide all management, personnel, vehicles, equipment, supplies, transportation, tools, materials supervision, and other items and non-personal services necessary to perform Civil Engineer Support Services as defined in this Performance Work Statement (PWS) except for those items specified in Section III and Appendix 3, Government Furnished Property, Equipment, and Services. The Contractor shall be responsible for implementing, and maintaining management control system necessary to plan, organize, direct and control all activities under this contract to included performing operations and maintenance.

1.2. Mission. The mission of JBER is to train and equip its forces to deploy rapidly in support of combat operations and other operations worldwide and provide installation support for JBER. JBER is located in South Central Alaska and has contiguous boundaries with both the Municipality of Anchorage and Cook Inlet/Knik Arm. JBER has accessibility via Ted Stevens International Airport located approximately 20 miles from the main gate on JBER. In addition, JBER is located near the Port of Anchorage, has access via the Alaska Railroad and may be reached via the Glenn Highway and Seward Highway.

1.2.1 Climate. JBER, Alaska is considered a sub-arctic environment. Temperatures begin to fall in September with snow becoming more frequent in October. Winter can be considered as October to April when streams and lakes are frozen. Temperatures steadily decrease into January when the highs are -10 to 20 degrees and lows near -20 degrees with associated wind chills. The coldest weather is normally in January, when very cold days have high temperatures below zero. Cold days generally have clear skies and calm wind. Mild days do occur with temperatures in the 30s but with mild weather comes the possibility of very strong winds with wind speeds up to 120 miles per hour. Most winter precipitation is snow, but rain may occur and may cause icing issues. Annual snowfall averages vary from about 70 inches to about 90 inches. Freezing rain and ice fog is common. Daylight varies from about 19 hours in late June to six (6) hours in late December with 12 hours of daylight occurring in late September and late March.

1.3 Scope. The contractor shall perform Direct Scheduled Work (DSW), Preventive Maintenance (PM), inspections, maintenance and repair of heating ventilation and air conditioning, buildings structures, plumbing and electrical systems, playground equipment, sanitary waste systems, paved surfaces, storm drainage systems, bridges, and railroad facilities. The estimated quantities of work are listed in Appendix 2, Workload Estimates. The contractor shall provide and maintain a quality control program that shall assure all services conform to the standards and specification in this contract. The contractor shall perform all planning, coordination’s, surveillance and inspections of the activities necessary to ensure disciplined work performance and timely resources to accomplish all tasking under the contract. The Contractor shall be responsible for maintaining communications with Contracting Officer and the Contracting Officer Representative (COR), and to immediately notify both the CO and the COR of any problems that would prevent timely performance of this contract.

1.4 Inherently Governmental Function. The Contractor shall not perform inherently Governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.5 Reserved

1.6 Services

1.6.1 Basic Services. The Contractor shall provide sustainment and facilities operational services. The specific tasks associated with these services are further defined in sections 1.6.2 and 1.6.3 below in conjunction with the workload data contained within Appendix 2 Workload Estimates, and Appendix 7 Government Facilities/Real Property Installed Equipment. The contractor's work shall be In Accordance With (IAW) all applicable Federal, State and local laws, policies, procedures, regulations, codes, directives and Unified Facilities Criteria (UFC). The contractor shall perform all administrative services necessary to maintain and provide accurate supply, quality control, financial control, and maintain records, files and libraries of documents. The contractor shall format data for input into and maintain appropriate databases, prepare and provide required reports, compile historical data, perform administrative activities, and submit necessary information as specified in this PWS. The contractor shall coordinate directives, job priorities, suspense dates, and schedules with the following offices COR(s), or Work Reception Branch, Safety and Environmental Departments, or other offices as required in this PWS or as required by the CO. The following systems are maintained under separate contracts and are not included in this requirement: Oil Water Separators (OWS), air compressors, and vertical lifts (elevators).

1.6.1.1 Levels of Service Options. The Government reserves the right to change the Level of Service (LOS) requested as deemed necessary at the start of each option period. (Reference Appendix 6 Table 1 Work Priorities)

• Level of Service 1: The contractor shall perform Work Priority 1, Emergency Work, and Work Priority 2A, Preventative Maintenance (PM) work.

• Level of Service 2: The contractor shall perform Work Priority 3A, Scheduled Sustainment Work/Corrective Maintenance work. (CM)

• Level of Service 3: The contractor shall perform Work Priority 3B (Med) and 3C (Low), Scheduled Sustainment Work/Corrective Maintenance work (CM).

1.6.1.1.1 Work Priority 1: Emergency Work (LOS #1)

“Emergency DSW” as defined in Appendix 6, Table 1, Work Priorities. Response time for emergency work is within one (1) hour after notification during normal duty times and two (2) hours for non-duty times. Notification will be by most expeditious means to the Project Manager or designated alternate either by phone or, radio. Once started, work shall continue until the emergency is mitigated or fixed.

Then, if the remaining work is uncomplicated and close to completion, the job shall be completed. If it requires detailed planning or special materials, work shall be rescheduled.

1.6.1.1.2 Work Priority 2A: Preventive Maintenance (PM) (LOS #1) The contractor shall provide schedules of recurring PM work to be approved by CO/COR.

1.6.1.1.3 Work Priority 3A (High): Scheduled Sustainment Work/Corrective Maintenance (CM) (LOS #2). Work that is considered urgent. Response time is within two (2) hours after notification during normal duty times and four (4) hours for non-duty times. Notification will be by most expeditious means to the Project Manager or designated alternate either by phone or, radio. Completion shall be within seven (7) calendar days after receipt of materials.

1.6.1.1.4 Work Priority 3B (Med) and 3C (Low) Scheduled Sustainment Work/Corrective Maintenance (CM) (LOS #3): Work that is considered routine and must be completed within 30 calendar days of receipt of materials.

1.6.1.1.5. Standards of Work Protocol. One of the factors the Government will use to evaluate performance will be timeliness. DSW will be received, initiated and prioritized by the Government. The

Government will act as liaison between the contractor and the customer receiving the service and as appropriate will establish priorities for work using one of the appropriate Levels of Service detailed above. If the Government fails to establish priority, the contractor shall respond at the lowest priority level for the specified LOS, unless in the judgment of the COR, health and safety dictate otherwise.

Work Classifications – DSW (Reference Appendix 6 Table 1 Work Priorities.)

1.6.2. Direct Scheduled Work (DSW). The contractor shall provide for DSW requested by the Government. DSW is typically requests for services received by the Government from facility occupants.

DSWs shall be forwarded to the contractor by the Work Reception Branch of Civil Engineer Squadron (CES) either by fax, email, picked up, or other means mutually agreed upon by the Government or Contractor. The form represents the authorization and notification of the contractor to begin work. The time required to complete a DSW may vary as the complexity of DSW range from simple to difficult and may include asbestos or lead based paint removal. The contractor shall be aware of the possibility of encountering friable asbestos or lead based paint or other similar hazardous materials and shall take all necessary precautions. In the event a building loses heat the contractor shall provide temporary heat to prevent interruption of mission or property damage until unit or units are operational. Like or similar units may be grouped into one DSW request. For example one request may include multiple light bulbs or ballasts in one office or building or multiple doors or window repairs. The contractor is responsible to ensure that equipment and components are fully functional and operational when ordered. This work generally does not require detailed planning. The contractor shall perform work on Real Property (RP) Facilities/Real Property Installed Equipment (RPIE) and/or Exterior Services, Systems and/or Equipment.

1.6.2.1. DSW – Real Property (RP) Facilities / Real Property Installed Equipment (RPIE) Maintenance/Repair. Upon receipt of a prioritized DSW, the contractor shall repair and/or replace any RP component and/or installed equipment or components. The contractor shall ensure components;

systems and equipment operate as designed, free of defects, and function safely. Work shall be accomplished IAW manufacturer's instructions/industry standards.

1.6.2.2 DSW - Exterior Maintenance and Repair. Upon receipt of a prioritized DSW, the contractor shall perform exterior maintenance services, repair, and/or replace components. The contractor shall ensure services are performed and systems and components operate as designed, free of defects, and function safely. Work shall be accomplished IAW manufacturer's instructions/industry standards.

1.6.2.3 DSW - Unpaved Surface Repair. Upon receipt of a prioritized DSW from the Government, the Contractor shall repair unpaved transportation, storage, and work surfaces and associated guard rails.

The following work activities are typically performed when the desired output is accomplished: resurface unpaved roads, parking areas, storage areas, and work areas; repair erosion damage in drainage ditches along unpaved roads; and install, remove, and repair barriers, traffic control devices, and guard railing designed to stop, divert, or guide traffic on paved roads, bike paths, and parking areas. The Contractor shall keep unpaved transportation, storage, and work surfaces without ruts or potholes, drained, emitting no airborne dust, and with unimpaired guard rails.

1.6.3 Preventive Maintenance (PM). The contractor shall provide for recurring (on-going, recurring basis, such as daily, weekly, monthly, semi-annually, annually, or biennially) PM including maintenance and upkeep and/or inspection of components of the facilities, and/or grounds and other recurring work for which the scope and level of effort are known without an earlier visit to the job site each time the work is scheduled. PM applies to real property, Real Property Installed Equipment (RPIE), systems, and tasks and/or services. Complexity and frequency are determined based on the specific job and manufacture’s operating manuals that specify the work and how often it is to occur for each component listed. The contractor is responsible to ensure that facilities, equipment, and components are fully functional and operational per PM schedule.

1.6.3.1 PM - Maintenance and Repair. The contractor shall develop, maintain and update a PM program. The contractor shall ensure maintenance is performed enabling structural items to operate as designed, free of defects, and function safely, properly and efficiently IAW manufacturer’s specifications/industry standards and all applicable local, State or Federal Regulations to include Air Force and Army Regulations and industry standards. The contractor shall ensure exterior systems and components are maintained to function as designed.

1.6.3.2 PM –RP/ RPIE. The contractor shall perform recurring work and inspections on all facilities ensuring safe and proper operation of all RP/RPIE and components (i.e. Structural, Plumbing, Heating, Ventilation and Air Conditioning (HVAC), Electrical, Steam Systems, Industrial, Swimming Pool and Spa). During the course of this contract, the facilities list, and/or specified maintenance and maintenance schedules, may change. During winter months, (October 15 through May 15) the contractor shall monitor and remove ice buildup on roofs to prevent damage. The contractor shall perform maintenance for the winterization program in each building identified in the Appendix 7 Government Facilities/Real Property Installed Equipment to prevent freeze ups and shall ensure a sign is in place and legible to caution against turning water off. The contractor shall repair and/or replace those items identified as a threat to life, health and safety and those items that have the potential to incur additional or further damage to structures, structural items and property. The contractor shall ensure that corrosion control is adequate to prevent deterioration of components and appearance is clean and neat. The contractor shall repair and/or replace finish as needed. Ensure that sizes, shapes, styles, types, materials, colors and textures match and are consistent and appropriate to the existing and surrounding original. In the event that these cannot be matched due to material availability then any substitutes to be used must be approved in advance by the CO or COR.

1.6.3.2.1 The Contractor should recognize untimely response to repair requirements and lower levels of PM will result in increased repair frequencies and additional material costs. Excessive or repeated system breakdowns or deficiencies may be considered by the Government as an indication of unsatisfactory Contractor performance of PM. The Contractor may, at his/her option and at no additional cost to the Government, increase the level and/or frequency of PM in an effort to minimize repair requirements

1.6.3.3 Exterior Electrical Systems - PM. The contractor shall perform PM on exterior electrical systems to include electrical area lighting, crosswalks and seasonal lighting systems. The contractor shall be responsible for maintaining the electrical infrastructure for all secondary power lines downstream from the main facility disconnect. The contractor shall be responsible for all street and area lighting fed from buildings. The contractor shall not be responsible for street and area lighting fed from the electrical distribution system. The work includes the maintenance, repair, removal, and/or replacement of each system or associated components. Cross walks shall be synchronized with school schedule and installation events.

1.6.3.4 Exterior Water – PM. The contractor shall perform PM, winterization and de-winterization (to ensure lines do not freeze) and repair of exterior water systems for irrigation, and specialty facilities, ensuring all components function as designed by manufacturer in a safe and efficient manner.

1.6.3.5 Sanitary Waste Systems - PM. The contractor shall perform PM on the valves and switches in the sewage lift station systems at the Army Reserve Center and shall check for proper operation. Any necessary repair work identified during scheduled inspections shall be completed at the time of the inspection.

1.6.3.6 Playground Equipment and Areas - PM. The contractor shall perform PM on playground equipment. The contractor shall keep playground areas and equipment in a fully functional and safe condition. Areas shall be examined each spring prior to May 15. Deficiencies shall be corrected: i.e.

loose fasteners shall be tightened, exposed sharp edges shall be removed or covered, wood splinters shall be filed or sanded off, broken or torn metal shall be welded and ground smooth, exposed concrete foundations covered with fall zone material, and fall zones filled with fall zone material, ground covering within the fenced play area at Cottonwood Park shall be kept free of vegetation.

1.6.3.7 Storm Drainage Systems - PM. The contractor shall perform PM on storm drainage systems.

The contractor shall ensure that storm drainage systems operate efficiently to ensure proper water flow to evacuate rainwater, snowmelt, or other sources of water leaving no standing water. Each year prior to June 30 all storm drain manhole pits, storm drain catch basins and grates shall be inspected for obstructions and proper water flow. Obstructed drainage structures shall be cleaned by July 15, ensuring proper water flow.

1.6.3.8 Paved Surface Areas – PM. The contractor shall perform PM on paved surface areas. The contractor shall ensure that all paved surface areas including sidewalks are undamaged and without potholes, and that barrier, barricades, and guard rails are undamaged and in good condition. Liquefied petroleum asphalt crack filler (crack sealant) shall be applied on road surfaces according to schedule with no less than one third (33.3%) of the total paved road surface area being treated during each contract option period. The crack sealing schedule shall contain the names of the streets where crack sealant is to be applied, the estimated total surface area to be completed, and the estimated total amount of liquefied petroleum asphalt crack filler to be used. Contractor shall specify date range when application shall take place as determined by seasonal weather conditions. Coordination for lane/road closures shall be made with installation Provost Marshal Office. The contractor shall recover all traffic control signs and devices at the conclusion of the work activity providing sealant has been given appropriate time to set and dry.

1.6.3.8.1 Paint Pavement Markings. The contractor shall paint pavement markings on paved roadways to include lane striping, crosswalk lines, stop bars, and instructional wording and arrows. Markings shall be reapplied annually between April 15 and June 1. Line painting in parking areas to include, handicap space markings, shall be reapplied between April 15 and June 1 each year.

1.6.3.8.2 Sweep/Clean. The contractor shall maintain paved surfaces ensuring areas are cleaned of dirt, mud or other debris through the time period of April 15 through September 30.

1.6.3.9 Unpaved Surfaces - PM. The Contractor shall perform recurring work on unpaved transportation, storage, and work surfaces. The Contractor shall keep unpaved transportation, storage, and work surfaces without ruts or potholes, well drained with no standing water, emitting no airborne dust, and with unimpaired guard rails. Unpaved roads and parking or work areas and their accompanying shoulders and drainage ditches shall be graded according to the schedule to DOT standards.

1.6.3.10 Bridges – PM. The contractor shall perform PM on bridges. The contractor shall ensure that all bridges are in good, safe condition with undamaged guard rails and approach ramps, that bridge foundations are secure against washout danger, that bridge surfaces are undamaged and even, and that bridge structural integrity is sound.

1.6.3.11 Railroad Facilities - PM. The contractor shall perform PM on railroad facilities. The work includes the inspection, maintenance, and minor repair of each component or component category specifically addressed. All work shall be performed by certified railroad personnel. Specific locations and frequency are identified under the PM and railroad map. The contractor shall ensure PM is performed enabling railroad facilities to perform as designed, free of defects, and function safely and efficiently, and in accordance with “Unified Facilities Criteria” (UFC) 4-860-03.

1.6.3.11.1 Semi Annually May and September

• All tracks shall be inspected twice annually; once in May and again in September.

• Defects found at any time shall be repaired and reported to the Government.

• Cross ties and turnouts found damaged by snow removal activity in the May railroad track inspection shall be replaced or repaired by June 15.

• Tracks found damaged by snow removal activity in the May railroad track inspection shall be replaced or repaired by June 15.

1.6.3.11.2 Annual Maintenance

• All active railroad switches shall be lubricated annually between April 1 and June 30.

• All railroad switches identified in the May railroad track inspection as difficult to operate or not meeting switch point tightness or clearance standards shall be adjusted to operate smoothly, safely, and efficiently by July 15 annually.

• Lubrication of all railroad switches shall include application of a railway flange grease on the top of the switch plates located under the base of switch points, application of a railway flange grease on the handle slide platform and notches of all mainline switch stands, and application of lubricating oil into all oil cups located on all Racor #22 automatic switch stands.

• All derails shall be maintained IAW UFC 4-860-03.

• All railroad ballast or sub-grade material in the JBER railroad track system which is replaced shall be replaced with material which conforms to the standards set forth in UFC 4-860-03.

• Annually, between September 1 and October 15, all flange ways in tracks railroad/road crossings on the USARAK railroad system shall be cleaned of all dirt and debris, and the road crossing surface shall be cleaned in such a way as to prevent the flange ways to become fouled again with dirt and debris before freeze-up.

• Track geometry on all railroad tracks shall conform to the standards set forth in UFC 4-860-03.

• The track ballast shall be kept clear of all vegetation within the track structure on all USARAK railroad tracks.

1.6.3.12 Exterior Signs - PM. The contractor shall perform PM on exterior signs and posts. The contractor shall ensure all exterior signposts and signs are kept undamaged and readable to DOT specifications. Tasks shall include but not limited to removing obstructions. Each spring (April 1- June

1) any temporary load limit signs shall be placed and removed in conjunction with the local municipality or as deemed necessary by the Government at the following entrance gates to JBER: D Street Gate (at Glenn Hwy.), Davis Hwy Gate (at JBER-E boundary), Artillery Road Gate (at Artillery Road at Eagle River).

1.6.4 Utilities Demarcation. Four utility systems on JBER have been transferred to the Utilities Privatization (UP) program effective August 2008: Electricity, Natural Gas, Water, and Wastewater collection system. For this reason, this contract shall be responsible for only portions of the exterior utility systems. The transition affects the boundaries and quantities of such services as facilities maintenance, right of ways, grounds maintenance; to include brush cutting, and various other services performed on JBER. Points of Demarcation (POD) show the division line between what portions of the exterior utility systems transferred ownership, and what portions of the utility systems the contractor shall be responsibility for under this contract. The boundaries between the exterior utilities being privatized and this contract are as follows:

1.6.4.1 Electrical:

• The contractor shall be responsible for maintaining the electrical infrastructure for all secondary power systems downstream from the load side of the facility first disconnect or POD.

• The contractor shall be responsible for electrical systems fed from buildings. The contractor shall not be responsible for street and area lighting fed from the electrical distribution system.

• The contractor shall be responsible for utility locates downstream of the main meter/area meter, POD and main disconnect or fed through/from the building; i.e. RV Parks, ball field lighting, area lighting fed from the facility, and head bolt heaters.

• The contractor shall be responsible for traffic control lights and kiosk electric signs fed from buildings.

1.6.4.2 Natural Gas:

• The contractor shall be responsible for the natural gas infrastructure for the interior and exterior of facilities downstream of the regulator and/or meter.

1.6.4.3 Water:

• The contractor shall be responsible for water supply systems at the first valve, downstream of the meter or POD.

• Clarification of the Water Distribution Points of Demarcation:

1.6.4.3.1 Point of demarcation is the first mechanical joint (threaded connection, flanged connection, union, etc.) inside the facility. Scenario; Fire suppression service is separate and independent from the potable water service. Note: Fire suppression services are typically not metered.

1.6.4.3.2 Point of demarcation for the fire suppression service is the downstream side of the tee joint in main line of the water service where the fire suppression line takes-off from the potable water service line inside the facility. If a meter bypass is installed by the Government’s Utility Contractor is responsible to the downstream side of the bypass valve. Scenario; Fire suppression service and potable water service are combined and fed from the same service line.

1.6.4.3.3 Point of demarcation for the potable water service is the downstream side of the first valve downstream of the meter. If a meter bypass is installed Doyon is responsible to the downstream side of the bypass valve. Scenarios; Potable water service is a dedicated and separate water service and the potable water service is metered. Also, fire suppression service and potable water service are combined and fed from the same service line and the potable water service is metered.

1.6.4.3.4 Wastewater Collection System:

• The contractor shall be responsible for interior wastewater piping upstream from five feet out of the exterior foundation wall or outside cleanout.

• The contractor shall be responsible for all components of septic systems to include all exterior piping, tanks, cribs and leach fields.

• The contractor shall be responsible for maintenance and pumping of permanently installed outhouses and sewage holding tanks.

In the event that an unusual utility connection requires maintenance that does not fall under the above guidelines, all parties involved will meet and discuss to their mutual satisfaction a solution which will be agreed upon by the respective COR’s for those contracts.

1.6.5 Acceptable Levels of Performance. The specifications below qualitatively serve to help describe the acceptable level of performance to be accomplished in this contract. The standards listed below pertain to all work performed under this contract. All jobs shall be performed by qualified tradesmen and proper tools/methods shall be used consistent with industry standards; standards will be approved by

CO/COR.

a) Job preparation - The contractor shall be responsible for planning equipment and material requirements; obtaining proper tools, materials, and equipment; setting up to begin work;

cleaning and storing tools and equipment; cleaning up the job site; and assessing all work and costs associated with receiving, planning, and performing a job assignment, so that quality work will be accomplished without excess cost and with minimal impact on federal personnel, to the extent possible.

b) Work Area - When the contractor removes floors, cabinets, furniture, appliances, walls, doors, roofs, ceilings, or other components in order to gain access to systems or installed equipment to be repaired or maintained, the contractor shall return the area to a condition equal to the original construction after the work is completed. Any property damaged by the contractor shall be repaired or replaced immediately.

c) Work Site Clean Up - The contractor shall remove from the work site waste material and by-products resulting from work performed. The contractor shall return usable material to the contactor’s designated storage area for reuse.

d) Housekeeping - The contractor shall maintain and clean their shop areas, equipment, and vehicles; keep work and storage areas clean and clear of debris, snow and ice.

e) Material Quality - The contractor shall provide new components that shall match or exceed existing components both in manufacture and quality. The contractor shall incorporate aesthetics considerations, such as color, texture and quality, in material selection.

f) Workmanship - The end product shall have a professional appearance, ensure functional capability, and preserve the Government’s investment.

g) Reference Codes - The contractor shall perform work IAW applicable Local, State and Federal codes and regulations. When multiple references exist, the more stringent standard shall apply.

h) Safety - The contractor shall comply with safety standards and all local, State and Federal regulations. When multiple references exist, the more stringent standard shall apply.

i) Cost Effectiveness - The contractor shall investigate and determine if repairs are covered under any existing warranty. In addition, the contractor shall investigate the feasibility of rebuilding components and parts to like new condition rather than simply replacing the item in kind. In cases where this is feasible, the least expensive option shall be selected and accomplished.

j) Documentation - The contractor shall maintain various forms of documentation to include files and databases (Reference Appendix 5 Deliverables). The contractor shall document all work accomplished to include work performed, labor hours worked, dates for status changes, material requests, and signature of employee notating performed work. The documentation shall be kept up-to-date and current so as to promote the effective accomplishment of work. The documentation shall be kept on site for review. Contractor documentation shall be compatible with current and future versions of Computer Maintenance Management System (CMMS).

k) Preventive Maintenance Update - The contractor shall provide for the PM tasks as required. The contractor shall verify all PMs to be accomplished and systems to be maintained and shall keep the information contained in the inventory and preventive maintenance lists current and accurate. In the event that any installed equipment is replaced, deleted or added, the contractor shall update the information within 30 days. Updated information shall be submitted to the CO/COR. An updated version of the Inventory and PM lists shall be submitted to the CO/COR annually and upon expiration of the contract.

l) Technical Library Update - The contractor shall maintain a technical library of reference materials, as-built drawings, line diagrams and schematics needed to perform the work (Reference Appendix 5 Deliverables). The library shall be kept up-to-date and current so as to promote the effective accomplishment of work. The reference materials include but are not limited to Laws, Regulations, Technical Manuals, Publications and Standards. The entire library shall be retained by the Government at the end of the contract period. Copies of any documents or information contained in the library shall be made available to the Government upon request of the CO/COR.

1.6.6 Completed Job. Defined as a DSW, PM or any work that is completed. Completed means maintenance according to schedule or repairs that have made a system or unit whole or entire in a fully functional state IAW all applicable Federal, State, Air Force, DoD, and local laws, policies, procedures, regulations, codes, and directives. The job shall be accepted as complete and invoiced when the area meets the acceptable levels of performance as summarized below:

• A system or component is returned from a state of disrepair to full operational status and all clean-up is completed and any damage caused by the repairs is also repaired and the facility is returned to its original or better state.

• Contractor shall perform job site cleanup, salvage usable material, remove and dispose of dirt, trash, scrap and debris. Work may also include removing and properly disposing of hazardous material to include asbestos or lead based paint.

• Coordination with other trades to remove electrical, communication and heating wires, plumbing, pipes, fixtures, devices and other pertinent parts and equipment may be necessary.

• Coordination with building occupants or other entities may be necessary.

• Work shall be accomplished IAW mandatory publications, manufacturers’ specifications/industry standards, applicable regulations and State, Local or Municipal Building Codes.

1.7 Historical Data. See Appendix 2 Workload Estimates, and Appendix 7 Government Facilities/Real Property Installed Equipment.

SECTION II

2.0 SERVICE SUMMARY

2.1 PERFORMANCE EVALUATION. The purpose of the Services Summary is to define performance evaluation. The Performance Objective (column 1) describes what the government will survey.

Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the file with a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and forward these documents to the Contracting Officer for his determination if further action is necessary.

2.1.1. The government will periodically evaluate the contractor’s performance throughout the life of the contract by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contract services documentation. The government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

2.1.2. If any of the services do not conform to contract requirements, the government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the government may:

2.1.2.1. By contract or otherwise, perform the services and charge to the contractor any cost incurred by the government that is directly related to the performance of such service, and/or

2.1.2.2. Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and/or

2.1.2.3. Reduce the contract price to reflect the reduced value of the services performed; and/or.

2.1.2.4. Terminate the contract for default.

2.2 Service Summary (SS) The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Performance Objective

PWS

Paragraph

Performance Threshold Method of Surveillance

Level of Service 1: Work Priority 1: Emergency Work.

The contractor shall perform Work Priority 1, Emergency Work

PWS 1.6,

1.6.1.1.1

98 % Completed within the timelines listed in paragraph

1.6.1.1.1 and level of workmanship IAW paragraph 1.6.5

Random Sampling, Periodic Inspection and/or Validated Customer Complaint

2.3. Quality Control (QC). The contractor shall develop and maintain a quality control program to ensure civil engineer support services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The QC program shall be documented in a written Quality Control Plan (QCP). The program/plan shall identify a quality control inspector and telephone number with whom the government can discuss quality issues. A written Quality Control Plan (QCP) shall be submitted to the Contracting Officer for review and feedback. The plan shall be submitted no later than 10 working days after award. Once reviewed and feedback provided, the QCP shall not be changed without prior review by the CO. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the Performance Objectives identified in this Service Summary section. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement, preventing and correcting deficiencies as required.

The contractor shall ensure that the following issues are addressed in their QCP: The contractor shall ensure that the following issues are addressed in their QCP:

2.3.1 A description of the methods to be used for identifying and preventing defects in the quality of service performed.

2.3.2 Description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken and submitted to the Contracting Officer’s Representative (COR) monthly.

2.4. Quality Assurance (QA). The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract.

Level of Service 1: Work Priority 2A: Preventive Maintenance. The contractor shall perform Work Priority 2A, Preventative Maintenance (PM) work.

PWS 1.6,

1.6.1.1.2

95 % Completed IAW PM schedule and workmanship IAW paragraph 1.6.5

Random Sampling, Periodic Inspection Customer Complaint

Level of Service 2: Work Priority 3A (High). The contractor shall perform Scheduled Sustainment Work/Corrective Maintenance 3A work.

PWS 1.6,

1.6.1.1.3

95 % Completed within the timelines listed in paragraph

1.6.1.1.3 and level of workmanship IAW paragraph 1.6.5

Random Sampling, Periodic Inspection and/or Validated Customer Complaint

Level of Service 3: Work Priority 3B (Med) and 3C (Low) The contractor shall perform Scheduled Sustainment Work/Corrective Maintenance, 3B (Med) and 3C (Low) work.

PWS 1.6,

1.6.1.1.4

70 % Completed within the timelines listed in paragraph

1.6.1.1.4 and level of workmanship IAW paragraph 1.6.5.

Random Sampling, Periodic Inspection and/or Validated Customer Complaint

Deliverables Appendix 5 95 % Accuracy and Timeliness No more than 1 late report per quarter

Random Sampling, Periodic Inspection

The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS.

The COR will use the contractor’s work schedule or modified version thereof, to record surveillance results.

Results of the surveillance then become the official Air Force record of the Contractor’s performance.

When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer (CO) a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

2.4.1. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period will constitute an immediate Progress Meeting with the Multi- Functional Team.

2.4.2. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period will result in a warning or letter of concern from the Contracting Officer.

2.4.3. All remedies will be in accordance with the FAR clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.5. Surveillance Methods.

The contractor shall perform jobs IAW the Service Summary which lists the service outputs and performance requirements of the listed outputs. Timeliness Performance Standard for DSW: After receiving initial notification, the contractor shall respond and complete the job within the time frame identified for the priority specified by the Government on the DSW. Re-performance required by inadequate repair shall be performed within 24 hours. Timeliness Performance for PM: The contractor shall perform maintenance as described in the PM.

2.5.1. Periodic Surveillances. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result will be recorded, and the contractor shall re-perform the service after notification by the COR within 24 hours.

2.5.2 Random Sampling: This method requires the COR to utilize the total number of completed work orders to determine sample lot size to determine the acceptability of the entire lot. Re-work required by inadequate repair shall be performed within 24 hours.

2.5.3. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed within 24 hours of notification, if performance can be completed without detrimental impact on customer

2.6. Periodic Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed, opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

The contractor may request a meeting with the Contracting Officer when deemed necessary.

The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the contractor.

Should the contractor not concur with the minutes, the contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

SECTION III

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Government Furnished Services. The Government will provide the following limited services:

emergency medical, security, telephone, utilities, and access to information.

3.1.1 Custodial Service. The Government shall provide custodial services for restroom facilities in base facilities IAW the current base Custodial contract. All inquiries regarding scheduling and level of custodial services will be directed to the COR.

3.1.2 Ground Maintenance. The Government shall provide grounds maintenance IAW the current base Grounds Maintenance contract unless otherwise noted in the PWS.

3.1.3 Insect and Rodent Control. The Government will provide insect and rodent control services.

Services will be furnished upon request to the facility manager.

3.1.4 Refuse Collection. The Government will provide Refuse collection services. The Contractor shall take refuse to the nearest dumpster on a regular basis. The Contractor shall comply with all installation recycling programs, refuse volume reduction programs, and hazardous waste collection policies IAW base policies.

3.1.5 Security Police, Medical, and Fire Protection. For fire, police and medical emergencies, contractor shall phone 911.

3.1.6 Snow Removal. The Government will provide snow removal.

3.1.7 Telephone Service. The Government will provide local and DSN telephone services FOR OFFICIAL USE ONLY use at no cost to the Contractor. Commercial long distance calls shall be at the Contractor’s expense.

3.1.8 Utilities. The Government will provide all electricity, water and sewage at no additional cost to the Contractor. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish requirements under this PWS.

3.2 Government-Furnished Facilities/Real Property. The Government will provide the facilities, listed in Appendix 3, Government Furnished Facilities/Government Furnished Equipment to include fixtures and installed equipment, for contractor use. Contractor and Government personnel may at times jointly occupy some of these facilities. The contractor shall not mark or affix any permanent decals, emblems or signs portraying the contractor's name or logo to Government facilities/real property.

3.2.1 Real Property Maintenance. The contractor shall keep each facility clean, organized, with floors clear for safe traffic flow. All areas shall be maintained in a safe and presentable fashion, to include remarking and/or updating safety lines and signs as needed. The contractor shall perform preventive maintenance and repair of GFF.

3.2.2 Installation of Fixtures. The contractor must obtain written approval from the CO before installing fixtures in GFF. The contractor is responsible for repairing any damage caused by removing fixtures at the expiration of this contract, as well as damage caused by the contractor while either installing or removing fixtures during the term of the contract. Any fixtures remaining in GFF at the expiration of this contract shall be deemed abandoned and the property of the Government.

3.2.3 Keys. The Government will provide the contractor with a marked set of keys to facilities being used by the contractor in the performance of this PWS.

3.2.4 Inspections. The Government will perform fire inspections and physical security inspections periodically. The Government will provide a copy of the inspection results to the CM. Violations that require corrective action will be noted and submitted to the contractor for corrective action. The contractor shall submit, in writing, what corrective measures are proposed to the CO for approval. Once approval is obtained, the contractor shall make all corrections.

3.3 Government Furnished Equipment. The Government will provide the following equipment.

3.3.1 Government Furnished Communication Radios. The Government will determine need and provide Communication Radios for contractor use if required. This will provide the contractor with be ability to communicate within military radio frequencies with the Government when performing work within the training ranges and areas only.

3.3.2 Automated Data Processing Equipment. The Government will provide access to the Local Area Network (LAN) to receive work requests (DSWs) and to monitor HVAC Direct Digital Control (DDC) systems.

3.4 Government Furnished Materials. The Government will provide the following information:

access to relevant Government organizations, information and documentation, manuals, texts, briefs, and associated materials as required; i.e., Standard Operating Procedures and Policies, Government Publications.

SECTION IV

4.0 GENERAL INFORMATION

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