Attachment 1 - Final PWS.pdf

PERFORMANCE WORK STATEMENT

FOR

Vehicle Operations, Management and Rail Services

FA4800-20-R-0007

733d Logistics Readiness Division

Joint Base Langley-Eustis, VA

TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

2.1. Vehicle Operations

2.2. Vehicle Management

2.3. Rail Services

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND SERVICES

6.0 DELIVERABLES

APPENDIX A – CONTRACTOR MANPOWER REPORTING

APPENDIX B – TECHNICAL ACRONYMS/ABBREVIATIONS AND DEFINITIONS

APPENDIX C –FORMS

ALL TE’S ARE ON SEPARATE ATTACHMENTS

TECHNICAL EXHIBIT 1 - WORKLOAD

TECHNICAL EXHIBIT 2 – SUPPORTED/TENANT ORGANIZATIONS

TECHNICAL EXHIBIT 3 - VEHICLE LISTING

TECHNICAL EXHIBIT 4 – FORT EUSTIS RAIL SOP

TECHNICAL EXHIBIT 5 - FORT EUSTIS RAIL TIMETABLE NO. 2.

TECHINCAL EXHIBIT 6 – VOMR MONTHLY WORKLOAD REPORT

TECHNICAL EXHIBIT 7 – MAPS DFAC/CLASSES

TECHNICAL EXHIBIT 8 – GFP LISTINGS

TECHNICAL EXHIBIT 9 – DD Form 2875

TECHNICAL EXHIBIT 10 – NETWORK ACCESS PROCEDURES

1.0 SCOPE OF WORK. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to perform vehicle operations, management and rail services on Joint Base Langley-Eustis (JBLE), Virginia (VA) in a manner that shall ensure continuous and reliable service. The contractor shall provide a monthly workload report as shown in 6.0. The contractor shall establish and maintain records IAW Air Force Records

Information Management System (AFRIMS), AFI 24-301, AFI 24-302, and referenced DOD and Army regulations. Records shall be maintained and be available for Government review at any time. The contractor shall attend scheduled and unscheduled meetings and participate as the installations vehicle operations, management and rail representative and technical expert. The contractor shall provide information on operations capabilities, participate in project planning, provide alternative methods and related costs for planning purposes, provide status, answer questions, answer for nonperformance, and provide rationale for contractor decisions. Contractor shall provide meeting minutes to COR within 3 duty days after meetings that detail requirements that include vehicle operations, management and rail support. The contractor shall provide services for the host organization and tenant organizations listed in TE 2. The contractor shall perform in accordance with (IAW) terms and conditions and to standards of the contract. Services the contractor shall perform are listed under each functional heading and are specified in corresponding sections. The contractor shall be responsive and timely in responding to requests for information, technical advice and input, or other collaboration when requested by the Contracting Officer (CO), Contracting Officer Representative (COR) and customers or as further defined in the PWS. The contractor shall notify the COR immediately of any program changes based on regulation that impact management or operations of the services.

2.0. DESCRIPTION OF SERVICES. The contractor shall comply with all federal, local and state regulations governing vehicle operations, management and rail services. The contractor shall be fully qualified, licensed and experienced to perform all services to include Fleet Management Information Systems (FMIS). This includes accurate input of data, correcting database information, maintaining current systems, and report generation.

2.1. VEHICLE OPERATIONS: The contractor shall be fully qualified and responsible for planning, managing and executing Vehicle Operations Services, IAW DoDM 4500.36, AFI 24-301 and AFMAN 24-306 to include referenced publications and supplements thereto. The contractor shall be qualified to utilize Online Vehicle Interactive Management System (OLVIMS)-Dispatch at full capacity.

2.1.1. Official Use: The contractor shall ensure government motor vehicles are carefully controlled and limited to official use purposes. The contractor shall reference regulations to address all questions regarding official use.

2.1.1.1. The contractor shall draft/review the installations local written policy governing official use of government motor vehicles to include the installations Permissible Operating Distance (POD). Completed draft be provided to the Contracting Officer’s Representative (COR), NLT fifth duty day of October each year. (See 6.0 and 4.0, SS-1)

2.1.2. Operator Licensing/Records/Testing: The contractor shall manage and administer the vehicle operator records, licensing and testing program IAW DoD 4500.36R, AR 600-55, federal and state laws for Army customers. The contractor shall provide qualified examiners licensed to conduct driver testing. (See 4.0, SS-2)

2.1.2.1. The contractor shall issue/review/validate OF 346 and DA Form 348 that individuals have received proper training and are qualified through written and performance testing.

2.1.2.2. The contractor shall administer a road test for vehicles designed to carry 16 or more passengers. The DA Form 6125 will be used by examiners to administer road testing. The contractor shall requisition, secure, issue and score test material.

2.1.3. Motor Vehicle Dispatching/You Drive It Fleet (UDI): The contractor shall perform the vehicle operations dispatch functions utilizing OLVIMS-Dispatch. Dispatch service shall be provided at Fort Eustis from 0600 – 1800 hours, Monday through Friday. The dispatch office shall be closed on federal holidays. The contractor shall provide authorized customers use of U Drive It (UDI) as available. The contractor shall notify the COR immediately if 95% of requests cannot be supported during the quarter. All oral or automated vehicle requests, either approved or disapproved shall be input in OLVIMS-Dispatch. The contractor will provide specific details to the COR monthly as to the reason non-supported requests cannot be fulfilled prior to contacting Langley AFB for support. A listing of UDI vehicles is in TE 3. (See 6.0, SS-3, SS-4)

2.1.3.1. The contractor shall update OLVIMS-Dispatch within two duty days upon receipt of vehicle addition or deletion to the fleet inventory. (4.0, SS-11) The contractor shall ensure drivers have the appropriate license and are briefed on the proper use and care of government vehicles. Vehicles shall be ready at requested time.

2.1.3.2. The contractor shall attempt to return any property inadvertently left in any contractor provided vehicle.

2.1.4. Driver’s Support: The contractor shall provide transportation services required to support the transportation of students assigned and attached to the US Army Transportation School (USATSCH) and 128th Aviation Brigade between classes, Dining Facility (DFAC) and barracks using the most economical vehicle based on the scheduled student load provided monthly by schools. The contractor shall provide a Student Medical Shuttle. See TE 1 for workload data and TE 7 for maps identifying class/DFAC locations. (See 4.0, SS-5)

2.1.4.1. Bus schedules are subject to periodic changes based on graduations, inclement weather or alternate training locations on the installation.

2.1.4.2. The contractor shall provide augmentation pickup and delivery services for non-tactical vehicles sent to local commercial vendors under General Services Administration (GSA) contract/agreement for maintenance services and provide pick up and turn in of GSA replacement vehicles. Vehicles shall be picked up/dropped off within 3 business days of notification from vendors/GSA.

2.1.4.3. The contractor may be requested to transport assigned refrigerator vans utilizing a GSA assigned tractor-trailer to a specific location on the installation as determined by the 733 MSG Commander normally in advance of a hurricane or other natural disaster. The contractor shall provide the customer operator’s training on the proper use of the containers.

2.1.5. Installation Misuse Program. The contractor will oversee the installation Vehicle Misuse Program IAW AFI 24-301. The contractor will collect the information and conduct a technical assessment for review. The contractor will maintain a log of reported cases in the OLVIMS- Dispatch module. All reported misuse cases will be forwarded to the COR and applicable VCO.

(See 6.0 and 4.0, SS-6)

2.1.6. Vehicle Inspection/Cleaning. The contractor shall ensure inspections and cleaning/washing of U-Drive-It vehicles is performed. No U-Drive-It vehicle shall be dispatched unclean. Vehicles shall be full of fuel, free of trash, litter, debris and foreign material from the interior and exterior of the vehicle. Cleaning of interior dash, upholstery, and windows (inside and out) shall be accomplished. (See SS-7)

2.2. VEHICLE MANAGEMENT: The contractor shall provide vehicle management services as prescribed in DoDM 4500.36, AFI 24-302, and all other publications and supplements thereto.

The contractor shall provide effective management, receipt, assignment, accountability, operation, transfer, inspection and maintenance services for the installation, tenant and supported units assigned Government Motor Vehicles (GMV) listed in TE 3. GSA vehicle servicing and maintenance shall be accomplished IAW GSA policy defined in the GSA packet maintained in each GSA-leased vehicle listed in TE 3.

2.2.1. Fleet Management & Analysis (FM&A): The contractor shall provide for efficient and economical operation and maintenance scheduling of base vehicle fleet. Responsibilities include, but are not limited to, accountability of vehicle fleet, analysis, monitoring vehicle data integrity/quality/accuracy, utilizing Transaction Request Tool (TRT), establishing a Vehicle Control Program (VCP). The contractor shall provide oversight and scheduling of vehicle preventative maintenance/special inspection schedules and provide special reports as request by 441 Vehicle Support Chain Operation Squadron (VSCOS), CO or COR.

2.2.1.1. The contractor shall ensure all written justifications for add-on equipment is approved by the COR prior to submission to GSA for final approval. All costs associated with the installment, maintenance and removal is the responsibility of the requesting activity. The contractor shall ensure vehicles are placed back into its original configuration by the using activity prior to returning to GSA. (See 6.0 and 4.0, SS-8)

2.2.1.2. The contractor shall prepare and coordinate GSA vehicle replacements annually in compliance with annual replacement standards identified between Air Force and GSA. (See 6.0

4.0, SS-9)

2.2.1.3. The contractor shall request and coordinate disposition instructions from VSCOS for government owned vehicles listed in TE 3 assigned to Civil Engineers.

2.2.1.4. Upon request for a new vehicle authorization, the contractor shall process request IAW AFI 24-302 and coordinate the AF Form 601 through the COR for approval prior to submission to VSCOS. (See 6.0 and 4.0, SS-10)

2.2.1.5. The contractor shall coordinate requests for short term vehicle rentals through GSA.

The GSA quotes shall be provided to the requestor for approval. The COR and Resource Advisor (RA) shall be notified of all approved request. The contractor shall ensure reimbursement between the customer and RA have been collected. (See 6.0)

2.2.1.6. The contractor shall coordinate payment of monthly GSA bill backs between GSA, customers, and resource advisors.

2.2.2. Vehicle Fleet Accountability. The contractor shall appoint a primary and alternate vehicle custodian. The custodian shall ensure all vehicles are accounted for, inventoried, and the Custodian Authorization/Custody Receipt Listings (CA/CRL) is signed annually or as requested by the COR. (See 6.0. and 4.0, SS-11)

2.2.2.1. The contractor shall maintain the Master Vehicle Report (MVR) in the Logistics Installation and Mission Support-Enterprise View (LIMS-EV)/MVR/Hand Receipt/ACC/FtEustis for each using activity annually or within five duty days of vehicle rotations. (See 6.0 and 4.0, SS-12).

2.2.2.2. The contractor shall provide input into the LIMS-EV, TRT within two duty days upon receipt of vehicle addition or deletion to the fleet inventory. The contractor shall monitor frequently for vehicle data accuracy in LIMS-EV, and if not, submit corrections through TRT or report system problems to 441 VSCOS, DSN: 312-574-4410/4408, Comm: 757-764-4410/4408, Email: 441VSCOS.AF.VehMgt@us.af.mil. (See 4.0, SS-13)

2.2.2.3. When notified a GSA vehicle is available for pickup/delivery, contractor shall arrange exchange within three duty days of notification from GSA. (See 6.0)

2.2.3. Vehicle Control Program (VCP): The contractor shall establish, administer and manage the installations VCP, IAW 24-302. The contractor shall maintain a current listing of primary and alternate Vehicle Control Officer (VCO) in OLVIMS-Dispatch for each organization and maintain the original copy of the appointment memo with Commanders signature on file for each VCO. (See 4.0, SS-14)

2.2.3.1. The contractor shall ensure each GSA vehicle includes and packet consisting of; GSA Form 1627, GSA Motor Vehicle Accident Reporting Kit (SF Form 91 and SF Form 94); DD Form 518, Accident Identification Card; GSA Fleet – A Guide to your GSA Fleet Vehicle, https://www.gsa.gov/buying-selling/products-services/transportation-logistics-services/vehicle-leasing/important-fleet-publications (See 4.0, SS-15)

2.2.3.2. The contractor shall assign a primary and alternate to perform duties as the VCO for vehicles assigned in the UDI fleet. (See 6.0)

2.2.3.3. The contractor shall notify the COR 5 duty days in advance of initial or annual VCO training. The contractor shall prepare training briefings specific to the installations GSA’s leased fleet and AFI 24-302. The content shall be related to VCO duties, procedural guidance and highlight specific trends that negatively impact customer billings such as; incorrect mileage reporting, incidentals purchased on GSA fleet cards, unauthorized maintenance, etc. The contractor shall develop and submit to the COR for acceptance within 30 calendar days of contract start, a plan outlining VCO training, briefing and testing. (See 6.0 and 4.0, SS-16)

2.6.0. Vehicle Accidents and Abuse: The contractor shall oversee the accident and abuse program IAW AFI24-302 and GSA policies. The contractor shall provide obtain cost estimates of property damage, coordinate repairs and report findings and recommendations to the COR and VCO. The contractor will take appropriate measures to prevent abuse and damage to GMV’s.

https://www.gsa.gov/buying-selling/products-services/transportation-logistics-services/vehicle-leasing/important-fleet-publications https://www.gsa.gov/buying-selling/products-services/transportation-logistics-services/vehicle-leasing/important-fleet-publications

2.6.0. GSA Fleet Credit Card. The contractor shall manage the installations GSA fleet service credit card program as established by GSA. The contractor shall ensure drivers are briefed on responsibilities and authorized uses as well as maintenance and after hour needs.

2.2.6. Vehicle Utilization/Mileage Reporting. The contractor shall provide a GSA Mileage Report that includes an updated monthly mileage for all assigned GSA assets. Information shall be current as of the last day of the previous month. All mileages will be updated in GSA’s Drive Thru and DPAS IAW DPAS M&U Playbook within established timelines. (See 6.0 and 4.0, SS-17)

2.2.7. Financial Improvement Audit Readiness (FIAR). The contractor will ensure compliance with all FIAR requirements per AFI 24-302. Annual FIAR Compliance Inventory requirements distributed by VSCOS shall be accomplished with 100% accuracy and within time-frame specified. (See 6.0 and 4.0, SS-18)

2.2.8. Reports: The contractor shall provide various reports and analysis generated by OLVIMS- Dispatch, DPAS, LIMS-EV, or any applicable IT system; some reports require manual preparation. OLVIMS-Dispatch generated reports are to be prepared IAW AFI 24-301. Non-automated reports are generally reports required by higher headquarters or public law. The contractor shall provide the COR any additional analysis data (non-programmed) upon request.

2.3. RAIL SUPPORT. All work shall be performed by qualified personnel in accordance with applicable laws, current DoD, Federal Railroad Administration (FRA) and AR 56-3 (as applicable).

The contractor shall comply with all railroad rules, procedures and regulations for safety, and operations IAW TE 4, Ft Eustis Rail SOP and TE 5, Ft Eustis Rail Timetable 2. The contractor shall manage and perform base support rail mission requirements and be certified to operate locomotives as shown in 6.0. The contractor shall ensure safety of equipment, personnel and roadbeds. The contractor will direct and coordinate all rail traffic on/off the installation. The Contractor will support the opening/closing of security barrier arms across rail road tracks during rail movements. The Contractor shall provide support to coincide with transportation requirements to include non-standard hours of operation. Support may include evenings, weekends, and holidays as determined by mission requirements. (See6.0. and 4.0, SS-19)

2.3.1. Rail Operations. The contractor will provide qualified, licensed operators to operate and maintain three (3) locomotive engines (one 80-ton Air Force owned and two 120-ton Army owned). The contractor shall provide a primary and alternate CA/CRL for the AF owned locomotive. The contractor shall provide organizational maintenance normally consisting of inspecting, cleaning, servicing, pre-sealing, lubrication and adjusting, as required. The contractor shall perform breaker/switcher duties, order fuel and oil for locomotives. The contractor shall protect all rail crossings between all points on and off the installation to Lee Hall Interchange. The contractor shall perform interchange operations with commercial rail carriers.

2.3.1.1. The contractor shall provide movement of rail cars between the CSX rail interchange located at Lee Hall; position rail cars at different locations on the installation (to support uploading and downloading of rail cars) and support military exercises/deployment/training rail mission requirements. The contractor shall notify CSX for rail clearance and the Security Force Squadron (SFS) for traffic control in advance of movement.

2.3.1.2. The contractor shall also provide rail support for TRADOC’s Maritime and Intermodal Training (MITD) training programs, installation readiness exercises to include Army Reserve Components and other customers requiring transportation rail support.

2.3.1.3. During normal operations one engine is used to move around the installation, during exercises/deployments an additional engineer could be required for simultaneous loading or to move heavy loads on/off the installation. The contractor shall ensure safe and proper handling of the train and for such use of signals and other precautions as circumstances may require ensuring safe and efficient operation of the train.

2.3.1.4. The contractor shall inspect trains (to include air brake equipment) for safety hazards prior to any movement.

2.3.1.5. The contractor shall comply with all safety regulations, procedures and reporting requirements. The contractor shall immediately report any rail track or roadbed safety/maintenance/vegetation issues or concerns to the Civil Engineers and COR.

2.3.1.6. The contractor shall notify the COR in advance of scheduled movement off the installation, using a minimum crew of three qualified personnel. Loaded railcars with government vehicles/equipment will not be left unattended at the CSX interchange.

2.3.2 Organizational/Preventive and Depot Maintenance: The contractor shall perform all mandated organizational inspections, scheduled and unscheduled maintenance services on three locomotive MITD rolling stock and provide documentation based on FRA, DOT, DoD, CFR, and TO 36-1-191. The contractor shall ensure Army Oil Analysis Program (AOAP) is conducted as required. The contractor shall exercises rolling stock (25 boxcars, 3 flatcars, 1 caboose) quarterly, (See 6.0 and 4.0 SS-20)

2.3.2.1. The contractor shall coordinate scheduled and unscheduled depot maintenance with Defense Generator and Rail Center (DGRC), Hill AFB. The contractor shall notify the COR a month in advance of scheduled visits or when known for unscheduled.

2.3.2.2. The contractor shall provide the COR a detailed maintenance report of any findings provided by the DGRC team, NLT 10 duty days after the visit.

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 0730 to 1630 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the COR and the CO no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case by case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day after the holiday observance.

3.1.2.2. The contractor will not be required to provide bus shuttle services to students to DFAC/classes or medical on HQ TRADOC Holiday Observances also known as a Training Holiday’s and Winter Holiday Break unless determined classes are required to be rescheduled for makeup days. Example below is FY19 schedule and will be updated annually each Sep-Oct hereafter:

09 Nov 18 – Friday before Veterans Day 23 Nov 18 - Friday after Thanksgiving 20 Dec 18 – 02 Jan 19 Winter Holiday Break 18 Jan 19 – Friday before Martin Luther King, Jr Day 15 Feb 19 – Friday before President’s Day 24 May 19 – Friday before Memorial Day

05 July 19- Friday after Independence Day 30 Aug 19 – Friday before Labor Day

3.2. Essential Contractor Service. Mission-essential functions means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities, as determined by the appropriate functional commander or civilian equivalent. Failure to perform or sustain these functions would significantly affect DoD’s ability to provide vital services or exercise authority, direction, and control.

3.2.1. The Government has identified Section 2.1, 2.2. and 2.3 of the contractor services performed to be essential contractor services in support of mission essential functions The contractor shall comply with installation support plans in support of severe weather, deployments and emergency management.

3.2.2. Extended Hours/Surge. The contractor shall operate extended hours to perform high priority missions when contingency operations, exercises and deployments occur during non-standard duty hours as coordinated by the CO or the COR. The government shall provide the contractor with a minimum of two (2) hours’ notice before services are expected to begin.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty.

These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO) and COR. The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the COR.

3.5. Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line.

3.8. Driver’s Certification: Contractor employees assigned to operate government vehicles shall maintain a valid state driver’s license and be certified IAW Virginia Department of Motor Vehicles, at contractor’s expense, as being fully qualified to operate vehicles to which they are assigned. Contractor shall document all operator qualifications and provide a letter that lists personnel and individual certifications to COR, and CO prior to operating government vehicles Contractor shall keep letter current. (See 6.0)

3.9. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.10. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.10.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.10.2. Pass and Identification. All prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation's discretion) for an interim period while investigations are being conducted. The 633d Security Forces Squadron or 733rd Security Force Squadron, as appropriate, will conduct background checks on all contractor personnel requiring access to the installation. IAW 18 USC 1382, the authority of the Installation Commander to control and deny a Contractor employee entry to all or part of the installation is absolute.

3.10.3. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T1 Investigation or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM). Contractor personnel receiving unfavorable T1 Investigations shall not be employed. The sponsoring Government agency will submit requests for investigation on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoDM 5200.02, AFM 16-1405 Personnel Security Program and AFI 33-119, Electronic Mail (E-Mail) Management and Use. The contractor will submit a memorandum to the COR at the start of the contract and/or by the fifth (5th) working day after a new hire.

3.10.3.1 System Request The contractor shall submit DD Form 2875, System Authorization Access Request, with justification to the COR for access on the Fort Eustis network. (See 6.0 Deliverables and TE 10)

3.10.3.2 Network Access Training. Prior to network access approval being granted by the Information Management Office (IMO), the contractor shall ensure that each employee completes the following: Annual DOD Cyber Awareness Challenge Training and Acceptable Use Policy (AUP) found on the Fort Gordon Information Assurance Training Center (https://cs.signal.army.mil/login.asp).

3.10.4. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.10.5. Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.10.6. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.10.7. Fire and Safety. The contractor shall establish and implement a Fire Prevention and Protection Plan IAW AFI 91-203 with particular emphasis to Chapter 6, Fire Protection and Prevention. The contractor’s Fire and Safety Plans shall be implemented on the performance start date.

3.10.8. Initial Incidents/Accidents Reports. The contractor shall immediately report all serious incidents to the COR. The contractor shall advise the COR within 24 hours of any accidents and comply with Section 5.0., Vehicle Management and Rail Deliverables reporting requirements.

The contractor shall use the Initial Incident and Injury Report on the Post Safety web site to submit initial input on each new incident/injury. If that method is unavailable then the contractor shall use the Report a Safety Hazard (RASH) safety reporting system.

3.10.9. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.10.10. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.10.11. Lost Keys. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities.

The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract.

3.10.12. Lock Combinations (If Applicable). The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

3.11. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.12. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.13. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.14. Property Control Plan. The contractor shall establish and implement a Property Control Plan IAW FAR Part 45, and Section 5.0., Vehicle Management and Rail Deliverables.

3.15. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations; and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.16. Joint Base Langley-Eustis - Fort Eustis. The contractor must comply with JBLE-I 32-101, Environmental Management with related Environmental Management Procedures (EMPs). EMPs are reviewed and/or updated at least annually. JBLE-I 32-101 and EMPs can be reviewed and downloaded at:

http://www.jble.af.mil/Units/Army/Eustis-Enviromental.

3.16.1. Contractor Liability for Personal Injury and/or Property Damage. The Contractor assumes responsibility for all damage or injury to persons or property occasioned through the use, maintenance, and operation of the Contractor's vehicles or other equipment by, or the action of, the Contractor or the Contractor's employees and agents. The Contractor, at the Contractor's expense, shall maintain adequate public liability and property damage insurance during the continuance of this contract, insuring the Contractor against all claims for injury or damage. The Contractor shall maintain Workers' Compensation and other legally required insurance with respect to the Contractor's own employees and agents. The Government shall in no event be liable or responsible for damage or injury to any person or property occasioned through the use, maintenance, or operation of any vehicle or other equipment by, or the action of, the Contractor or the Contractor's employees and agents in performing under this contract, and the Government shall be indemnified and saved harmless against claims for damage or injury in such cases.

http://www.jble.af.mil/Units/Army/Eustis-Enviromental

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

INSERT SERVICES SUMMARY TABLE

Item Performance

Objective

PWS

Para

Performance

Threshold

Method of

Surveillance

SS-1 Official Use Policy

Letter

2.1

2.1.1.1

100% of the time.

Completed draft provided to the

COR NLT 5th duty day in October.

100% Inspection

SS-2 Operator

Training/Licensing

2.1.2 -

2.1.2.2

99% of road test completed as scheduled.

Customer Complaint

SS-3 Vehicle

Dispatching/U-Drive

It program

2.1.3 -

2.1.3.2

100% of dispatches have been properly input in OLVIMS-

Dispatch

Periodic Inspection

SS-4 Vehicle

Dispatching/U-Drive

It program

2.1.3 -

2.1.3.2

95% of requested

UDI vehicles are provided monthly.

Periodic

Inspection/Customer

Complaint

SS-5 Driver Support 2.1.4 –

2.1.4.3

100% of all students will be picked up/dropped off at scheduled location on time.

Customer Complaint

SS-6 Misuse Program 2.1.5 No more than one defect per quarter.

100% Inspection

SS-7 Vehicle

Inspection/Cleaning

2.1.6 1 defect per quarter.

Customer Complaint

SS-8 Justification for add-on equipment

2.2.1.1 100% are approved by the COR in advance.

100% Inspection

SS-9 Annual GSA replacement List

2.2.1.2 100% are approved by the COR in advance.

100% Inspection

SS-10 New Vehicle

Authorizations

2.2.1.4 100% of all

AF601’s analyzed and justified based on AF24-302.

100% Inspection

SS-11 CA/CRL 2.2.2. 100% of fleet accountability.

100% Inspection

SS-12 Master Vehicle

Report

2.2.2.1. 100% of all MVR’s reflect actual vehicles on hand

Periodic Inspection

SS-13 Perform required reconciliations of

DPAS/TRT/LIMS-

EV systems

2.2.2.2. 100% of vehicles will be correctly loaded and managed within the applicable data systems.

Periodic Inspection

SS-14 VCO Appt memo’s 2.2.3. 100% of signed

VCO appt memos are available and input in OLVIMS-

Dispatch.

Periodic Inspection

SS-15 GSA Vehicle Packets 2.2.3.1. 100% of the GSA vehicle fleet contains referenced guidance.

Periodic Inspection

SS-16 VCP/VCO Program 2.2.3.3. 100% of VCO briefings are complete based on

PWS and AFI 24-

302.

Periodic Inspection

SS-17 Mileage Reporting 2.2.6. 100% of mileages input correctly and timely.

Periodic

Inspection/Customer

Complaint

SS-18 FIAR Compliance

Inventory

2.2.7. 100% accuracy on reported data and compliance on timeline and process requirements.

100% Inspection

SS-19 Rail Support

Operations

2.3 –

2.3.1.7.

100% of rail support is provided timely based on regulatory guidance.

Periodic

Inspection/Customer

Complaint

SS-20 Rail Maintenance 2.3.2 –

2.3.6.0.

100% of rail maintenance is provided timely based on regulatory guidance.

Periodic

Inspection/Customer

Complaint

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may:

- Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

- Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212- 4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS.

The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a CAR or PAR, and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods.

4.4.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection checklist. Any deficiency shall be documented and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

4.4.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR

SERVICES.

There is Government equipment that will remain under the accountability of the Government. (TE 8 GFP listings)

Equipment Inventory. An inventory of Government equipment to be used by the contractor to perform this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The Contractor and CORs shall conduct a joint inventory of all Government equipment and the Contractor shall sign a hand receipt for all equipment provided by the Government. During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

5.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

5.2. Telephone Service. The Government will provide telephone service through a land line.

Use of a government- supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

5.3. Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

5.4. Custodial Services. The Government will provide established restroom cleaning services at pre-established intervals. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

5.5. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.6. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

5.7. Electronic Mail Service/Local Area Network (LAN) Connectivity. The Government will provide electronic mail and LAN capability to facilitate…