Section_C_-_PWS.docx

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AFICA Executive Airlift Flight Dispach
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This is the Draft Performance Work Statement for Executive Airlift Flight Dispatch

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DRAFT PERFORMANCE WORK STATEMENT

For

EXECUTIVE AIRLIFT FLIGHT DISPATCH

April 19, 2016

Contents

1.Description of Services4
1.1. Scope4
1.2. Tasking POCs5
1.3. Mission Statement5
1.4. Mission Essential Contractor Services5
1.5. Task Descriptions5
1.5.1.Flight Dispatch Services (TASK 1)5
1.5.1.1. Flight Planning Analysis (Pre-Mission Execution)6
1.5.1.2. Diplomatic Clearances:6
1.5.1.3. Mission Planning Package:7
1.5.1.4. Mission Review:7
1.5.1.5. Mission Planning Package Update:7
1.5.1.6. Calculate Final TOLD and W&B:7
1.5.1.7. Flight Plan Filing:7
1.5.1.8. Mission Planning Package Update (“Paper the Crew”):7
1.5.1.9. Dispatcher-to-Pilot Briefing8
1.5.2.En-route Flight Monitoring (Task 2)8
1.5.2.1. Weather Assessment:8
1.5.2.2. Re-planning:8
1.5.2.3. Safety of Flight:9
1.5.2.4. En-route Mission Planning Package Update9
1.5.3.Presidential Airlift Group (PAG) (TASK 3)9
1.5.4.Flight Operations Service Management (TASK4)9
1.5.4.1. ACARS Ground Host Processing9
1.5.4.1.1. Technical Support:9
1.5.4.2. SATCOM ORT Management:10
1.5.4.3. OPT Airport Database Management:10
1.5.4.3.1. Onboard Performance Tool Airfield Database Subscription10
1.5.4.4. ELT Management:10
1.5.4.5. Identification Friend or Foe (IFF)/Mode S ACARS (ICAO) ID Management11
1.5.4.6. SARB Support:11
1.5.4.7. Support for CNS/ATM and New Aircraft Technologies:11
1.5.4.7.1. Controller-Pilot Data Link Communications (CPDLC) Management11
1.5.4.8. EGPWS Database Management11
1.5.4.8.1. EGPWS Database (NDB) Annual Subscription11
1.5.4.9. FMS Navigation Database Management (NDB):11
1.5.4.9.1. FMS Navigation Database (NDB) Annual Subscription12
1.5.5.Dispatch Familiarization Course (Task 5)12
1.5.5.Phase-In12
1.5.6.Phase-Out:12
1.5.6.1. Phase-Out Program:12
1.5.6.2. Description12
1.5.6.3. Inclusions12
1.5.6.4. Deliverable12
1.5.6.5. Cooperation12
1.6. Deliverables13
2.Service Summary.14
3.General Information15
3.1. Program Management Support15
3.1.1.Risk Management Program15
3.1.2.Program Management POC15
3.1.3.Key Contact List15
3.2.Security Requirements15
3.2.1.Access to Installation During Force Protection condition (FPCONS)15
3.2.2.Property Protection15
3.2.3.Contractor Working in Controlled or Restricted Areas16
3.2.4.Access to Government Facilities with Controlled or Restricted Areas16
3.2.5.Contractor Consent to Background Checks16
3.2.6.Citizenship:16
3.2.7.Badges17
3.2.8.Safeguarding For Official Use Only (FOUO) and other Unclassified Information17
3.2.9.Information Assurance17
3.2.10.Communications Security:17
3.2.11.Privacy Act17
3.3. Place of Performance17
3.4. Hours of Operation17
3.5. Administrative Items18
3.5.1.Dispatchers18
3.5.2.English Language:18
3.5.3.Conduct:18
3.5.4.Access18
3.5.5.Original Equipment Manufacturer (OEM) Data18
3.6. Publications and Services19
3.6.1.AF Publications:19
3.6.2.DOD Publications:19
3.6.3.FAA Publications:19
3.6.4.Access:19

1. Description of Services

1.1. Scope

The purpose of this Performance Work Statement (PWS) is to define the tasks to be accomplished for Flight Dispatch of four (4) Boeing 757-200 (designated C-32A), four (4) Boeing 737-700 (designated C-40B) and seven (7) Boeing 737-700 (designated C-40C) Commercial Derivative Aircraft (CDA). Although VIPSAM operations are not identical to commercial operations, the geographical scope is worldwide and the level of service provided to part 121 commercial ops is the most rigorous and thorough. The contractor shall provide flight dispatch services comparable to existing commercial airline 24/7/365 world-wide operations. This PWS describes the efforts and tasks that shall be performed by the contractor for the organizations listed below. Performance shall be at the contractor’s facility. This PWS covers the United States Air Force (USAF) C-32A, C-40B and C-40C fleet aircraft, hereafter referred to as “Covered Aircraft”. The covered aircraft include:

· (4) Boeing 757-200 (designated C-32A)

· 4 at KADW (Andrews 89th AW, 1st ALS), AMC

· (4) Boeing 737-700 (designated C-40B)

· 2 at KADW (Andrews 89th AW, 1st ALS), AMC

· 1 at ETAR (Ramstein 86th ALW), USAFE

· 1 at PHIK (Hickam 15 ALW), PACAF – (TASK 4 only)

· (7) Boeing 737-700 (designated C-40C)

· 3 at KADW (Andrews 201st ALS), ANG

· 4 at KBLV (Scott 932d ALW), AFRC

· A contingency/backup capability to support ‘day of flight’ dispatch operations for two VC-25s (B-747) is also required. Unless specifically called out separately, the term C-40 aircraft encompasses both C-40B and C-40C aircraft.

1.2. Tasking POCs

Tasking agency POCs are:

Designation
Type
IKO
Base
AS
AW
MAJCOM
# Aircraft
COR/POC
C-32A
757-200
KADW
Andrews
1st
89th
AMC
4
Joe Flynn
C-40B
737-700
KADW
Andrews
1st
89th
AMC
2
Joe Flynn
C-40B
737-700
ETAR
Ramstein
76th
86th
USAFE
1
Capt Nicholas Varner
C-40B
727-700
PHIK
Hickam
65th
15th
PACAF
1
Lt Col Pete Birchenough
C-40C
737-700
KADW
Andrews
201st
113th
ANG
3
Joe Flynn
C-40C
737-700
KBLV
Scott
73d /54th
932d / 375th
AFRC/AMC
4
Lt Col Barry Rutledge

1.3. Mission Statement

The mission of the covered aircraft is to provide safe, comfortable, and reliable worldwide transportation for executive level Government officials and Department of Defense (DOD) civilian and military senior leaders. This includes the President of the United States (POTUS), the First Lady of the United States (FLOTUS), Vice President of the United States (VPOTUS), Secretary of Defense (SECDEF), Secretary of State (SECSTATE), Congressional Leaders, other Secretarial and Cabinet leaders, US Combatant and Component Commanders from all services, foreign heads of state, FLOTUS, SECDEF, SECSTATE, Office of the Secretary of Defense (OSD), White House Military Office (WHMO), foreign dignitaries, senior executive, Congressional and senior military leaders, and their respective staff. These missions are collectively referred to as Executive Airlift (EA).

1.4. Mission Essential Contractor Services

The following tasks are designated as mission essential.

Task 1: Flight Dispatch Services
Task 2: En-route Flight Monitoring
Task 3: Presidential Airlift Group (PAG) Support
Task 4: Flight Operations Service Management

1.5. Task Descriptions

The PWS includes the following tasks: flight dispatch services, en-route flight monitoring, Presidential Airlift Group, and flight operations management. The contractor shall provide all services comparable with the FAA’s FAR 121 standard.

1.5.1. Flight Dispatch Services (TASK 1)

Flight dispatch includes the following subtasks: flight planning analysis, diplomatic clearance, Mission Planning Package delivery, mission review, Mission Planning Package update, calculating final Take Off and Landing Data (TOLD) and Weight and Balance (W&B) data, and “Paper the Crew”.

1.5.1.1. Flight Planning Analysis (Pre-Mission Execution)

Contractor shall receive tasking from the tasking agency Point of Contact (POC). Contractor shall perform pre-execution mission analysis in order to ensure tasking is executable. Upon receipt of a tasking from the tasking agency, the contractor shall:

· Perform an analysis of airfields and routes to be used on each sortie for the purposes of verifying airfield operational and physical suitability for listed aircraft type

· Establish the suitability of the route of flight based on historic wind data

· Identify limiting factors relative to aircraft operations and performance

· Ensure Arrivals and Departures meet USAF Terminal Instrument Procedures (TERPS) requirements.

The analysis and route development shall include potential/proposed en-route and destination alternate airfields (chock to chock). The analysis will be based on and compliant with:

· Tasking Agency direction

· AFI’s: AFI 11-230, 11-202 Vol 3, and 11-2C-VIP Vol 3, AFI 11-2VIP V3, and DoD Foreign Clearance Guide (FCG)

· Aircraft operations manuals and performance data

· Aircraft Takeoff & Landing Data (TOLD) and Weight & Balance (W&B)

· Extended Range Operations (ETOPS)

· Engine-Out Drift down

· Communication, Navigation, Surveillance/Air Traffic Monitoring (CNS/ATM) equipment compliance

· Flight crew operations manuals

· Central Flow Management Unit (CFMU) validation when applicable

· DOD Flight Information Publications (FLIP)

· Foreign Clearance Guide (FCG)

· Airfield Suitability and Restrictions Report (ASRR)

· Giant Report

· DOD Notice to Airmen (NOTAMS)

· USAF/ Air Force Reserve Command (AFRC)/ Air National Guard (ANG) Air Force Instructions (AFI)

· Diplomatic Clearances

· Suitable approach/departure procedures

· Applicable Jeppesen (and/or local) airspace/airfield charts and procedures

1.5.1.2. Diplomatic Clearances:

Contractor shall create and sustain a program for obtaining and maintaining diplomatic clearances. Upon receipt of a tasking, contractor shall obtain required diplomatic clearances and/or use provided/projected clearances. The contractor shall maintain an Aircraft and Personnel Automated Clearance System (APACS) account with read/write access. Government will provide access or view permissions for each USAF/AFRC/ANG APACS account to the contractor. The contractor shall inform tasking agency POC promptly of any potential problems identified with securing diplomatic clearances.

1.5.1.3. Mission Planning Package:

Upon completion of analysis contractor shall generate Mission Planning Package. The Mission Planning Package shall include:

· Flight plan for each leg to be flown

· Diplomatic clearances

· A consolidated analysis of aircraft performance capability at each location

1.5.1.4. Mission Review:

Contractor shall perform a continuous review of each sortie up to and including 48 hours prior to the date and time of mission departure. The review shall confirm all aspects of the mission planning package and provide recommended solutions for any outstanding items. Any weather patterns that may impact mission execution shall be analyzed to ensure each sortie can be successfully completed within the allotted mission timing.

1.5.1.5. Mission Planning Package Update:

Upon completion of mission review the contractor shall update the Mission Planning Package. Contractor and tasking agency POC shall have a shared responsibility discussion with the goal of arriving at routing decisions.

1.5.1.6. Calculate Final TOLD and W&B:

Contractor shall use actual conditions to calculate TOLD and W&B data. Aircraft Communication Addressing and Reporting System (ACARS) menus shall display aircraft W&B function for pilot interface. The contractor shall provide the aircrew the ability to print results using ACARS Printer.

1.5.1.7. Flight Plan Filing:

Contractor shall address filing issues and negotiate with ATC at all times for the tasking agency and successfully file a flight plan within five minutes of the crew notifying contractor of any issue.

1.5.1.8. Mission Planning Package Update (“Paper the Crew”):

Contractor shall complete and transmit via email (or fax upon request) an updated Mission Planning Package to the aircrew up to and including 4.5 hours prior to takeoff. The updated package shall confirm all aspects of the Mission Planning Package and provide recommended solutions for any remaining outstanding items. Any updated weather patterns that may impact mission execution shall be analyzed to ensure each sortie can be successfully completed within the allotted mission timing. The following new items shall be added:

· Complete and file DD Form 1801 with ATC

· Digital filed flight plan request, ATC acknowledgement and change/amendment messages

· Text and graphic weather observations, charts and forecasts, and all relevant weather advisories/warnings, Pilot Reports (PIREPS), Significant Meteorological Information (SIGMETS), Airman’s Meteorological Information (AIRMETS)

1.5.1.9. Dispatcher-to-Pilot Briefing

Contractor shall verbally communicate and provide a physical written summary (or highlights) of issues that are associated with any part of the Mission Planning Package. Any unresolved issues or noteworthy performance issues or concerns should be highlighted in this briefing. The Mission Planning Package briefing shall include a FAR 121 or comparable dispatcher briefing.

1.5.2. En-route Flight Monitoring (Task 2)

En-route Flight Monitoring includes the following subtasks: weather assessment, re-planning, safety of flight, and en-route Mission Planning Package update.

1.5.2.1. Weather Assessment:

Contractor shall provide Enhanced Weather Information Systems Certified dispatchers capable of developing a tailored assessment relative to each flight and providing an assessment and necessary recommendations to the Pilot In Charge (PIC). The contractor shall:

· Monitor weather conditions for airports utilized in the flight plan and notify the PIC when conditions are observed or forecast to be below minimums within two hours of arrival.

· Provide continuous proactive flight following and ACARS/AFIS monitoring, always aware of the aircraft position in flight progress and proximity relative to adverse and unsafe meteorological or geological activity.

· Advise the PIC of adverse and unsafe meteorological or geological activity immediately upon discovery with recommended courses of action to facilitate the utmost level of safety.

· Provide en-route weather (SIGMETS, PIREPS, forecasts, etc.) and any other meteorological or dispatch information, upon request by the PIC.

· Send METAR/ Terminal Aerodrome Forecast (TAF)/NOTAMs/En-route Winds/Descent winds via ACARS, to the PIC.

· Monitor and provide updated ETOPS alternate and destination weather forecasts to the aircraft via ACARS/AFIS no later than 30 minutes prior to ETOPS airspace entry.

1.5.2.2. Re-planning:

Contractor shall execute any actions for flight re-planning including revised diplomatic coordination if conditions require an adjustment to the route of flight or diversion, subject to coordination with PIC and/or tasking agency POC.

1.5.2.3. Safety of Flight:

Contractor shall be prepared to execute any actions relative to flight operations that are requested by the PIC and/or ATC when such action is necessary to ensure safe operations.

1.5.2.4. En-route Mission Planning Package Update

Contractor shall complete and transmit an updated Mission Planning Package to the aircrew via email and/or ACARS while airborne.

1.5.3. Presidential Airlift Group (PAG) (TASK 3)

The PAG may request dispatch services; their aircraft take priority over all other dispatch operations. This is a contingency/backup capability only to support day of flight dispatch operations for two VC-25s (B-747) and/or a C-32 aircraft upon request. When/if this last minute dispatch service is requested all diplomatic over flight and landing clearances will be provided to the contractor.

1.5.4. Flight Operations Service Management (TASK4)

Provide total program management support ACARS, all data subscriptions, and any subscription related services.

1.5.4.1. ACARS Ground Host Processing

Provide ACARS ground host service infrastructure. Contractor shall provide ACARS Ground Host Processing access and deliver service for each sortie. ACARS information to be transmitted includes the following:

· METAR/TAF/NOTAM/En-Route Wind/Descent winds data retrieval

· En-route weather (SIGMETS/PIREP, Forecasts, etc. and any other meteorology/dispatch information)

· Airport weather retrieval

· Text messaging capabilities including ACARS-to-email and aircraft-to-aircraft messaging

· FMS flight plan up-link/down-link capabilities

· Automatic ACARS initialization up-link messaging

· Route-specific customized weather briefing up-link

· Full-formatted flight plan up-link and filing strip to flight deck printer

· FMS position report trigger message uplink

· ACARS/AFIS/FMS position report support for flight monitoring and following

· Flight tracking/position reporting, automatic ACARS initialization

· Runway gross weight data

· Aircraft-specific weight and balance/performance data

· fuel alert function

· block-in/block-out report message

· "MISC" messages for new applications

1.5.4.1.1. Technical Support:

Contractor shall provide the technical support necessary for onboard ACARS/FMS and Data Link Service Provider (DSP) menu set-up, software/label address routing lists, network and aircraft test script development and execution, software updates, and on-going technical management. Contractor is required to keep up to date with current standards and update process/support when standards change.

Contractor shall facilitate daily operations and management of uplink/downlink software configurations. Contractor shall serve as the “single point of contact” for all flight deck data communications problems.

1.5.4.2. SATCOM ORT Management:

Contractor shall:

· Coordinate with selected Satellite Communications (SATCOM) suppliers and fleet operators to assure aircraft registration, set-up, activation and sustaining service.

· Provide for maintenance and update of aircraft SATCOM “Owner Requirements Table” (ORT) lists with suppliers and Inmarsat.

· Provide ORT coordination with selected SATCOM suppliers, DSP’s, and fleet operators to assure certified ORT software and fleet aircraft comm. system interface.

· Provide troubleshooting coordination and phone maintenance services as required as part of ORT sustaining SATCOM service support of fleet aircraft SATCOM operations with suppliers and Inmarsat.

1.5.4.3. OPT Airport Database Management:

Contractor shall:

· Coordinate with Government selected airport data service suppliers to set-up and manage operational use of the OPT Airport Database.

· Provide required OPT hardware database / options set-up, performance functionality technical support, and on-going program management.

· Provide sustainment management and coordination of the content, changes, issues, cycle updates, and general field service problem resolution for customer OPT databases.

1.5.4.3.1. Onboard Performance Tool Airfield Database Subscription Contractor shall provide airfield database annual subscription including airfield data, obstacle data, and single engine departure path/procedures for OPT.

1.5.4.4. ELT Management:

Contractor shall:

· Assist customer with aircraft Emergency Locator Transmitter (ELT) registration & data updates.

· Provide troubleshooting coordination and phone maintenance services as part of ELT sustaining service support of fleet aircraft operations.

1.5.4.5. Identification Friend or Foe (IFF)/Mode S ACARS (ICAO) ID Management Contractor shall:

· Coordinate with the Aerospace and Electronic Systems Society (AESS) to assure aircraft “ID” code identification, aircraft drawing documentation, agency registration, network technical consulting and aircraft in-service support.

1.5.4.6. SARB Support:

Contractor shall:

· Attend government and/or comp “Service Action Review Board” (SARB) and provide support for subscription concerns. This includes participating in scheduled SARB customer meetings and/or telecons and providing technical assistance to Service Engineering personnel.

1.5.4.7. Support for CNS/ATM and New Aircraft Technologies:

Contractor shall:

· Coordinate with government selected suppliers, regulatory agencies, and fleet operators to assure aircraft Controller-Pilot Data Link Communications (CPDLC) registration, software technical support, training, flight operations activation, and in-service Future Aviation Navigation System (FANS) support.

· Provide FANS implementation and program management coordination with regulatory agencies, BCA, data link DSP, selected SATCOM suppliers and fleet operators to assure CPDLC flight operations and fleet aircraft communications system interface.

· Provide troubleshooting coordination with suppliers, operators, and regulatory agencies as part of FANS / CPDLC sustaining service support of fleet aircraft operations.

1.5.4.7.1. Controller-Pilot Data Link Communications (CPDLC) Management Contractor shall create, maintain and provide to each tasking agency via email a CPDLC ID database list.

1.5.4.8. EGPWS Database Management

Contractor shall manage Enhanced Ground Proximity Warning System (EGPWS) and ensure it is up to date. Database updates.

1.5.4.8.1. EGPWS Database (NDB) Annual Subscription

Contractor shall provide EGPWS subscription.

1.5.4.9. FMS Navigation Database Management (NDB):

Contractor shall manage Navigation Database and ensure it is up to date.

1.5.4.9.1. FMS Navigation Database (NDB) Annual Subscription

Contractor shall provide FMS NDB subscription. Data is proprietary; suppliers are currently Honeywell, General Electric and Jeppesen.

1.5.5. Dispatch Familiarization Course (Task 5)

1.5.5. Phase-In

The contractor shall implement a phase-in program to ensure all required phase-in activities are completed by the end of the 30 day phase-in period.

1.5.6. Phase-Out:

The contractor shall be responsible for full performance of the PWS tasks until the end of the contract including the phase-out period.

1.5.6.1. Phase-Out Program:

The contractor shall implement a phase-out program to ensure all required phase-out activities are performed prior to the end of the contract.

1.5.6.2. Description

The phase out program shall completely describe the activities, milestones, and timeframes necessary for the contractor to transfer responsibility of the PWS tasks to a successor contractor.

1.5.6.3. Inclusions

The phase-out program shall include any best practices, lessons learned, and checklists utilized during the performance of the contract.

1.5.6.4. Deliverable

The contractor shall document the phase out program in a phase-out plan and deliver it to the COR 6 months prior to the end of the contract.

1.5.6.5. Cooperation

The Contractor shall cooperate fully with the COR and any successor Contractor(s) to ensure an orderly transition at the end of this contract.

1.6. Deliverables

The following deliverables shall be provided in accordance with Exhibit A - AD:

Title
PWS Para
Mission Planning Package
1.5.1.3

1.5.1.5 1.5.1.8 1.5.2.4

Dispatcher-to-Pilot Briefing
1.5.1.9
Phase-out Plan
1.5.7.4

The following deliverables shall be provided in accordance with Exhibit B - BD:

Title
PWS Para

OPT Subscription 1.5.4.3.1

CPDLC ID Database
1.5.4.7.1
EGPWS Subscription
1.5.4.8.1
FMS NDB Subscription
1.5.4.9.1

2. Service Summary.

The Service Summary (SS) table below summarizes the most important performance objectives and thresholds. The absence of any performance objective and threshold from this SS shall not detract from its enforceability or limit the Government’s rights or remedies afforded under this contract.

Performance Objective
PWS Para
Performance Threshold (Standard)
Contractor shall provide all data deliverables IAW the timeframes required by Exhibits A-AD and B-BD
1.5.1.3

1.5.1.5 1.5.1.8 1.5.1.9 1.5.2.4 1.5.4.3.1 1.5.4.7.1 1.5.4.8.1 1.5.4.9.1 1.5.6.4 1.6 Performance is acceptable when there are not more than two late or incomplete data deliverables per month.

Contractor shall complete flight planning analysis (pre-mission execution)
1.5.1.1
Performance is acceptable when there are not more than two incomplete flight planning analyses delivered per month.
Contractor shall provide completed diplomatic clearances
1.5.1.2
Performance is acceptable when there are not more than two incomplete diplomatic clearances per month.
Contractor shall complete mission review
1.5.1.4
Performance is acceptable when there are not more than two incomplete mission reviews delivered per month.
Contractor shall calculate TOLD % WB
1.5.1.6
Performance is acceptable when there are not more than two inaccurate TOLD and W&B calculations per month.
Contractor shall file flight plans with ATC for tasking agency
1.5.1.7
Performance is acceptable when there is not more than one untimely filing of a flight plan with ATC per year.
Contractor shall provide weather assessment
1.5.2.1
Performance is acceptable when there are not more than two incomplete weather assessments provided per month.
Contractor shall provide flight re-planning
1.5.2.2
Performance is acceptable when there are not more than two incomplete or unexecuted flight re-planning actions per year.
Contractor shall provide safety of flight services
1.5.2.4
Performance is acceptable when there is not more than one incomplete or unexecuted action relative to safety of flight services per year.
Contractor shall provide PAG support
1.5.3
Performance is acceptable when there are no unsupported PAG missions.
Contractor shall provide ACARS ground host processing access
1.5.4.1
Performance is acceptable when there are not more than two instances when ACARS ground host processing is undelivered per month.
Contractor shall provide management of data subscriptions
1.5.4.3

1.5.4.8 1.5.4.9 Performance is acceptable when there is not more than one instance when data subscriptions are out of date per year.

3. General Information

3.1. Program Management Support

3.1.1. Risk Management Program

Contractor shall provide Program Management support to meet the performance requirements of the PWS. Contractor shall establish and maintain a risk management program for the purpose of early identification of program risks and mitigation of risk so contract performance is not impacted.

3.1.2. Program Management POC

The Contractor shall designate a single POC responsible for the overall management and performance of the PWS. The Contractor designee shall be responsible for all requirements of the contract. The Contractor shall provide the name and contact information of the designee to the PCO within ten working days of contract award by contracts letter.

3.1.3. Key Contact List

The Contractor shall provide names and contact information for key personnel and for the overall contract to the PCO and the applicable Contracting Officer Representative (COR) within 15 calendar days after contract award and provide updates within three business days if changes are made. Contact information shall include provisions for 24-hour contact.

3.2. Security Requirements

3.2.1. Access to Installation During Force Protection condition (FPCONS) Contractor will be assigned a mission essential designation IAW requirements contained in Integrated Defense and Antiterrorism Plans. Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

3.2.2. Property Protection

Property protection for the facility where contractor’s primary work center is located will be the responsibility of the local facility manager and local government Security Manager, or their duly authorized representative IAW AFI 31-101, Integrated Defense, and command/local directives. Contractor must safeguard all government-owned equipment and materials in his/her possession or use.

3.2.3. Contractor Working in Controlled or Restricted Areas

In the unlikely event that a contractor requires access to the controlled or restricted area and does not have the proper investigation, government will ensure escort(s) is/are provided for contractor at all times when within a controlled or restricted area. Contractor must have an issued AF Form 1199 and work on base a minimum of four days a week (must have an assigned workspace on base). Contractor is only allowed to escort visitors from the same company for which he/she works, and all visits must be for official business. In addition, contractor must fulfill, maintain, and comply with all security requirements IAW Integrated Defense and command/local directives.

3.2.4. Access to Government Facilities with Controlled or Restricted Areas Contractor shall comply with security regulations imposed by the installation commander and/or the agency responsible for the project location. Due to specific mission requirements inherent in the nature of controlled or restricted areas on any Air Force Base (AFB), government may direct contractor to leave the controlled or restricted areas at any given time.

The following scenario (i.e., replacement contractor with an inadequate security clearance) is abnormal. Government will ensure replacement contractors not initially possessing the proper clearances and requiring entry to controlled or restricted areas are escorted continuously. Replacement contractor must submit paperwork within seven days of being assigned to obtain an approved security clearance or favorable review. Replacement contractor personnel must obtain a security clearance prior to working with, or having direct access to, classified material. In addition, replacement contractor personnel must obtain a “favorable review” prior to having access to a Controlled Area.

3.2.5. Contractor Consent to Background Checks

Contractor shall only employee personnel for performance of this contract that have successfully completed a National Agency Check with Inquiries (NAC-I). Contractor shall not employ persons to perform under this contract if such employee is deemed or identified as a potential threat to the health, safety, security, general well-being or the operational mission of the installation, nor shall contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. LEADS checks will verify if a person is wanted by local, state, and federal agencies. All contractor and subcontractor personnel must consent to LEADS background checks. Contractor and subcontractor personnel who do not consent to LEADS check will be denied access to the installation. Information required to conduct a LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. Contractor must have this information ready to provide to the Installation Visitor Control Center, if requested.

3.2.6. Citizenship:

Contractor must ensure their employees and those of their subcontractors having access to any mission information are citizens of the United States. The contractor shall not employ foreign nationals under this contract.

3.2.7. Badges

The contractor is required to provide identification badges for their employees on base. All contractor personnel shall wear these badges while on duty on the Government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. The contractor’s identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area.

3.2.8. Safeguarding For Official Use Only (FOUO) and other Unclassified Information The contractor shall meet Air Force standards for storing, processing, and handling FOUO and other unclassified information and systems in accordance with DoD Manual 5200.01, Volume 4. Additionally, all resources (e.g. maps, publication/instructions, photos) provided by the Government to assist the contractor in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period. Contractor shall protect and restrict USAF/AFRC/ANG mission operations information to only its own personnel who have an operational need to know.

3.2.9. Information Assurance

Contractor shall comply with all AMC security requirements pursuant to DOD Directive (DODD) 5200.2 Personnel Security Program, DOD Instruction (DODI) 8500.2 Information Assurance Implementation, and DODD 8570.01-M Information Assurance Workforce Improvement Program. Contractor must ensure that all personnel assigned to work on the contract requiring access to government networks must complete annual Information Assurance (IA) training by on-line CBT. Training can be accessed at -https://golearn.csd.disa.mil/kc/main/kc_frame.asp. Contractor is responsible for having the appropriate Information Assurance baseline certification.

3.2.10. Communications Security:

All communications shall comply with AFI 31-401, Information Security Program Management.

3.2.11. Privacy Act

Work on this project may require that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a, and applicable agency rules and regulations.

3.3. Place of Performance

Work shall be primarily accomplished at contractor’s location and/or the contractor’s continuity of operations alternate location.

3.4. Hours of Operation

Contractor shall provide for 24/7/365 coverage. Contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences. Long-term absences are considered those longer than two weeks.

3.5. Administrative Items

3.5.1. Dispatchers

Contractor shall utilize FAR Part 65 licensed dispatchers comparable with the FAA’s FAR 121 standard Domestic/Flag Operations performing dispatch and flight following duties. When FAR Part 121 and Air Force guidance differ, Air Force guidance will be used. Contractor shall protect and restrict USAF/AFRC/ANG mission operations information as FOUO data.

3.5.2. English Language:

Contractor shall ensure Contractor employees who are required to communicate with Government personnel have the ability to clearly read, write, and speak English. All program documentation shall be done in English.

3.5.3. Conduct:

Contractor and Contractor employees shall identify themselves as contractors when communicating with the Government and shall not represent themselves as or provide direction as if they were a Government representative. Contractors shall not identify themselves either through the display name of their e-mail address, signature, or other electronic communications devices, telephonically, or in person in such a way as to use any part of any tasking agency organizational name. Contractors shall identify themselves by using their company name and the individual’s name when communicating in any official capacity via e-mail, phone, or other means.

3.5.4. Access

Tasking agency POC will provide Avisource mission taskings and all subsequent changes to the contractor.

3.5.5. Original Equipment Manufacturer (OEM) Data

Contractor shall obtain and maintain OEM Proprietary Data license agreement(s) for the access and use of OEM proprietary data necessary to execute this PWS. The use and access of data shall include sharing with AF flight crews for operation and sustainment of the covered aircraft. These agreements may be fee bearing. Contractor shall ensure that any subcontractors have required access and license for OEM data to support their activities under this PWS.

Boeing POC for OEM Proprietary Data License is:

Scot Vieluf Business Development & Licensing Boeing Intellectual Property Licensing Company Office: 314-777-3076 Cell: 314-651-9286

3.6. Publications and Services

3.6.1. AF Publications:

Most AF publications and forms may be accessed through the AF Publishing website: http://www.e-publishing.af.mil/

3.6.2. DOD Publications:

DOD Issuances (DODD, DODI, DOD Manuals (DODM), etc.) are available through the Defense Technical Information Center (DTIC) website: http://www.dtic.mil/whs/directives/. DOD Forms available through: http://www.dtic.mil/whs/directives/infomgt/forms/

3.6.3. FAA Publications:

FAA publications and forms are available through the FAA website: http://www.faa.gov/

3.6.4. Access:

Following appropriate background checks, the Government will approve and provide access to DOD and military (.mil domain) websites that the contractor requires in performance of this contract prior to contract start.

3.5.5.1.1.

GLOSSARY

89 AW - 89 Air Wing 89 OSS/OSOF - 89th Operations Support Squadron/Mission Operations Flight ACARS - Aircraft Communication Addressing and Reporting System ACO - Administrative Contracting Officer AESS - Aerospace and Electronic Systems Society AFB - Air Force Base AFI - Air Force Instructions AFIS - Airborne Flight Information Service AFOSH - Air Force Occupational and Environmental Safety, Fire Protection and Health AFRC - Air Force Reserve Command AIRMET - Airman’s Meteorological Information AMC - Air Mobility Command ANG - Air National Guard APACS - Aircraft and Personnel Automated Clearance System ARO - Airport Reservation Office ASRR - Airfield Suitability and Restrictions Report (AMC) ATC - Air Traffic Control BCA - Boeing Commercial Airplanes CDA - Commercial Derivative Aircraft CFMU - Central Flow Management Unit CFP - Computer Flight Plan CNS/ATM - Communication, Navigation, Surveillance/Air Traffic Monitoring COR - Contracting Officer Representative CPDLC - Controller-Pilot Data Link Communications DFARS - Defense FAR Supplement DFARS DOD - Department of Defense DODD - DOD Directives DODI - DOD Instructions DODM - DOD Manuals DSP - Data Link Service Provider DTIC - Defense Technical Information Center EA - Executive Airlift EGPWS - Enhanced Ground Proximity Warning System ELT - Emergency Locator Transmitter ETOPS – Extended Range Operations FAA - Federal Aviation Administration FANS - Future Aviation Navigation System FAR - Federal Aviation Regulation FAR - Federal Acquisition Regulation FCG - Foreign Clearance Guide FLIP - Flight Information Publications (DOD) FLOTUS - First Lady of the United States FMS - Flight Management Computer FOUO - For Official Use Only FPCON - Force Protection condition HAZMAT - Hazardous Materials HQ AMC - Headquarters Air Mobility Command IA - Information Assurance IAW - In Accordance With ICAO - International Civil Aviation Organization IFF - Identification Friend or Foe JTR - Joint Travel Regulation (DOD) LEADS - Law Enforcement Agency Data System METAR - Meteorological Terminal Aviation Routine Weather Report NDB - Navigation Database NOTAM - Notice to Airmen OEM - Original Equipment Manufacturer OPT - Onboard Performance Tool (Boeing) ORT - Owner Requirements Table OSD - Office of the Secretary of Defense OSHA - Occupational Safety and Health Administration PAG - Presidential Airlift Group PCO - Primary Contracting Officer PIC - Pilot in Command PIREP - Pilot Reports POC - Point of Contact POTUS - President of the United States PPR - Prior Permission Required PWS - Performance Work Statement RVSM - Reduced Vertical Separation Minimum SARB - Service Action Review Board SATCOM - Satellite Communications SECDEF - Secretary of Defense SECSTATE - Secretary of State SIGMET - Significant Meteorological Information TAF - Terminal Aerodrome Forecast TERPS - Terminal Instrument Procedures (USAF) TLR - Maximum Weight/Temperature Takeoff and Landing Report TOLD - Takeoff & Landing Data USAF - United States (US) Air Force VPOTUS - Vice President of the United States VPP - Voluntary Protection Program W&B - Weight & Balance

File details come from the government source that posted it. Updated .