Conformed_FA4452-16-R-0005_thru_Amendment_2.doc

Section SF 1449 - CONTINUATION SHEET

Flight Dispatch Services

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jul 2017 thru 31 May 2018.

FOB: Destination

NET AMT

Flight Dispatch Services

Contractor shall provide flight dispatch services to support PWS task 1 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Flight Dispatch Services

Contractor shall provide flight dispatch services to support PWS task 1 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

En-Route Flight Monitoring

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

En-Route Flight Monitoring

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

En-Route Flight Monitoring

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Flight Operations Service Management

Contractor shall provide flight operations service management to support PWS task 3 for the active duty units listed in PWS para 1.1 (AMC, PACAF and USAFE). Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Flight Operations Service Management

Contractor shall provide flight operations service management to support PWS task 3 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Flight Operations Service Management

Contractor shall provide flight operations service management to support PWS task 3 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Boeing OEM Data

Contractor shall use Boeing Original Equipment Manufacturer Data to support all flight dispatch functions. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Data Deliverables IAW Exhibit A

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit A, required by CLINs 0001 thru 0006. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Data Deliverables IAW Exhibit B

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit B, required by CLINs 0007 thru 0009. Period of performance is 1 Jul 2017 thru 31 May 2018.

NET AMT

Dispatch Familiarization Course

Contractor shall provide a semi-annual Dispatch Familiarization Course IAW PWS task 4. Period of performance 1 Jul 2017 thru 31 May 2018.

NET AMT

Phase-In Support

The contractor shall implement a phase-in program IAW PWS para 1.5.5 to ensure all required phase-in activities are completed by the end of the 30 day phase-in period. Period of performance is 1 Jun 2017 thru 30 Jun 2017.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the active duty units listed in PWS para 1.1 (AMC, PACAF and USAFE). Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall use Boeing Original Equipment Manufacturer Data to support all flight dispatch functions. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit AA, required by CLINs 1001 thru 1006. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit BA, required by CLINs 1007 thru 1009. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide a semi-annual Dispatch Familiarization Course IAW PWS task 4. Period of performance is 1 Jun 2018 thru 31 May 2019.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the active duty units listed in PWS para 1.1 (AMC, PACAF and USAFE). Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall use Boeing Original Equipment Manufacturer Data to support all flight dispatch functions. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit AB, required by CLINs 2001 thru 2006. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit BB, required by CLINs 2007 thru 2009. Period of performance is 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide a semi-annual Dispatch Familiarization Course IAW PWS task 4. 1 Jun 2019 thru 31 May 2020.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the active duty units listed in PWS para 1.1 (AMC, PACAF and USAFE). Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall use Boeing Original Equipment Manufacturer Data to support all flight dispatch functions. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit AC, required by CLINs 3001 thru 3006. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit BC, required by CLINs 3007 thru 3009. Period of performance is 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide a semi-annual Dispatch Familiarization Course IAW PWS task 4. 1 Jun 2020 thru 31 May 2021.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide flight dispatch services to support PWS task 1 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the active duty units listed in PWS para 1.1 (AMC and USAFE). Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide en-route flight monitoring services to support PWS task 2 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the active duty units listed in PWS para 1.1 (AMC, PACAF and USAFE). Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the ANG unit listed in PWS para 1.1. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide flight operations service management to support PWS task 3 for the AFRC unit listed in PWS para 1.1. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall use Boeing Original Equipment Manufacturer Data to support all flight dispatch functions. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit AD, required by CLINs 4001 thru 4006. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide all data IAW Contract Data Requirements List (CDRL), Exhibit DB, required by CLINs 4007 thru 4009. Period of performance is 1 Jun 2021 thru 31 May 2022.

NET AMT

FFP

Contractor shall provide a semi-annual Dispatch Familiarization Course IAW PWS task 4. 1 Jun 2021 thru 31 May 2022.

NET AMT

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

DELIVERY INFORMATION

31-MAY-2018

JOSEPH FLYNN

1658 D ST 105

ANDREWS AFB MD 20762

301-981-2855

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PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

For

EXECUTIVE AIRLIFT FLIGHT DISPATCH

August 9, 2016 Contents

441. Description of Services

441.1. Scope

451.2. Tasking POCs

451.3. Mission Statement

451.4. Mission Essential Contractor Services

451.5. Task Descriptions

461.5.1. Flight Dispatch Services (TASK 1)

461.5.1.1. Flight Planning Analysis (Pre-Mission Execution)

471.5.1.2. Diplomatic Clearances

471.5.1.3. Mission Planning Package

471.5.1.4. Mission Review

471.5.1.5. Mission Planning Package Update

471.5.1.6. Calculate Final TOLD and W&B

471.5.1.7. Flight Plan Filing

481.5.1.8. Mission Planning Package Update (“Paper the Crew”)

481.5.1.9. Dispatcher-to-Pilot Briefing

481.5.2. En-route Flight Monitoring (TASK 2)

481.5.2.1. Weather Assessment

491.5.2.2. Re-planning

491.5.2.3. Safety of Flight

491.5.2.4. En-route Mission Planning Package Update

491.5.3. Flight Operations Service Management (TASK 3)

491.5.3.1. ACARS Ground Host Processing

501.5.3.1.1. Technical Support

501.5.3.2. SATCOM ORT Management

501.5.3.3. Onboard Performance Tool (OPT) Airport Database Management

501.5.3.3.1. OPT Airfield Database Subscription

511.5.3.4. Locator Transmitter (ELT) Management

511.5.3.5. Identification Friend or Foe (IFF)/Mode S ACARS (ICAO) ID Management

511.5.3.6. SARB Support

511.5.3.7. Support for CNS/ATM and New Aircraft Technologies

511.5.3.7.1. Controller-Pilot Data Link Communications (CPDLC) Management

511.5.3.8. EGPWS Database Management

521.5.3.8.1. EGPWS Database Annual Subscription

521.5.3.9. FMS Navigation Database Management (NDB):

521.5.3.9.1. FMS Navigation Database (NDB) Annual Subscription

521.5.4. Dispatch Familiarization Course (TASK 4)

521.5.5. Phase-In

521.5.6. Phase-Out

521.5.6.1. Phase-Out Program

521.5.6.2. Description

521.5.6.3. Inclusions

531.5.6.4. Deliverable

531.5.6.5. Cooperation

541.6. Deliverables

552. Service Summary

563. General Information

563.1. Program Management Support

563.1.1. Risk Management Program

563.1.2. Program Management POC

563.1.3. Key Contact List

563.1.4. Contractor Manpower Reporting

573.2. Security Requirements

573.2.1. Access to Installation During Force Protection condition (FPCONS)

573.2.2. Property Protection

573.2.3. Contractor Working in Controlled or Restricted Areas

573.2.4. Access to Government Facilities with Controlled or Restricted Areas

573.2.5. Contractor Consent to Background Checks

583.2.6. Citizenship

583.2.7. Badges

583.2.8. Safeguarding For Official Use Only (FOUO) and other Unclassified Information

583.2.9. Information Assurance

593.2.10. Communications Security:

593.2.11. Privacy Act

593.3. Place of Performance

593.4. Hours of Operation

593.5. Administrative Items

593.5.1. Dispatchers

593.5.2. English Language

593.5.3. Conduct

593.5.4. Access

603.5.5. Original Equipment Manufacturer (OEM) Data

603.6. Publications and Services

603.6.1. AF Publications

603.6.2. DOD Publications

603.6.3. FAA Publications

603.6.4. Access

1. Description of Services

1.1. Scope

The purpose of this Performance Work Statement (PWS) is to define the tasks to be accomplished for Flight Dispatch of four Boeing 757-200 (designated C-32A), four Boeing 737-700 (designated C-40B) and seven Boeing 737-700 (designated C-40C) Commercial Derivative Aircraft (CDA). Although Very Important Person Special Air Mission (VIPSAM) operations are not identical to commercial operations, the geographical scope is worldwide and the level of service provided to part 121 commercial ops is the most rigorous and thorough. The contractor shall provide flight dispatch services comparable to existing commercial airline 24/7/365 world-wide operations. This PWS describes the efforts and tasks that shall be performed by the contractor for the organizations listed below. Performance shall be at the contractor’s facility. This PWS covers the United States Air Force (USAF) C-32A, C-40B and C-40C fleet aircraft, hereafter referred to as “Covered Aircraft”. The covered aircraft include:

· (4) Boeing 757-200 (designated C-32A)

· 4 at KADW (Andrews 89th AW, 1st ALS), AMC

· (4) Boeing 737-700 (designated C-40B)

· 2 at KADW (Andrews 89th AW, 1st ALS), AMC

· 1 at ETAR (Ramstein 86th ALW), USAFE

· 1 at PHIK (Hickam 15 ALW), PACAF – (TASK 3 only)

· (7) Boeing 737-700 (designated C-40C)

· 3 at KADW (Andrews 201st ALS), ANG

· 4 at KBLV (Scott 932d ALW), AFRC

1.2. Tasking POCs

Tasking agency POCs are:

1.3. Mission Statement

The mission of the covered aircraft is to provide safe, comfortable, and reliable worldwide transportation for executive level Government officials and Department of Defense (DOD) civilian and military senior leaders. This includes the President of the United States (POTUS), the First Lady of the United States (FLOTUS), Vice President of the United States (VPOTUS), Secretary of Defense (SECDEF), Secretary of State (SECSTATE), Congressional Leaders, other Secretarial and Cabinet leaders, US Combatant and Component Commanders from all services, foreign heads of state, Office of the Secretary of Defense (OSD), White House Military Office (WHMO), foreign dignitaries, senior executive, Congressional and senior military leaders, and their respective staff. These missions are collectively referred to as Executive Airlift (EA).

1.4. Mission Essential Contractor Services

The following tasks are designated as mission essential.

Task 1: Flight Dispatch Services

Task 2: En-route Flight Monitoring

Task 3: Flight Operations Service Management

Task 4: Dispatch Familiarization Course

1.5. Task Descriptions

The PWS includes the following tasks: flight dispatch services, en-route flight monitoring, flight operations management, and dispatch familiarization course. The contractor shall provide all services comparable with the Federal Aviation Administration’s (FAA’s) FAR 121 standard.

1.5.1. Flight Dispatch Services (TASK 1)

Flight dispatch includes the following subtasks: flight planning analysis, diplomatic clearance, Mission Planning Package delivery, mission review, Mission Planning Package update, calculating final Take Off and Landing Data (TOLD) and Weight and Balance (W&B) data, and “Paper the Crew.”

1.5.1.1. Flight Planning Analysis (Pre-Mission Execution)

Contractor shall receive tasking from the tasking agency Point of Contact (POC). Contractor shall perform pre-execution mission analysis in order to ensure tasking is executable. Upon receipt of a tasking from the tasking agency, the contractor shall:

· Perform an analysis of airfields and routes to be used on each sortie for the purposes of verifying airfield operational and physical suitability for listed aircraft type

· Establish the suitability of the route of flight based on historic wind data

· Identify limiting factors relative to aircraft operations and performance

· Ensure Arrivals and Departures meet USAF Terminal Instrument Procedures (TERPS) requirements.

The analysis and route development shall include potential/proposed en-route and destination alternate airfields (chock to chock). The analysis will be based on and compliant with:

· Tasking Agency direction

· AFI’s: AFI 11-230, 11-202 Vol 3, and 11-2C-VIP Vol 3, AFI 11-2VIP V3, and DoD Foreign Clearance Guide (FCG)

· Aircraft operations manuals and performance data

· Aircraft Takeoff & Landing Data (TOLD) and Weight & Balance (W&B)

· Extended Range Operations (ETOPS)

· Engine-Out Drift down

· Communication, Navigation, Surveillance/Air Traffic Monitoring (CNS/ATM) equipment compliance

· Flight crew operations manuals

· Central Flow Management Unit (CFMU) validation when applicable

· DOD Flight Information Publications (FLIP)

· Foreign Clearance Guide (FCG)

· Airfield Suitability and Restrictions Report (ASRR)

· Giant Report

· DOD Notice to Airmen (NOTAMS)

· USAF/Air Force Reserve Command (AFRC)/Air National Guard (ANG) Air Force Instructions (AFI)

· Diplomatic Clearances

· Suitable approach/departure procedures

· Applicable Jeppesen (and/or local) airspace/airfield charts and procedures

1.5.1.2. Diplomatic Clearances

Contractor shall create and sustain a program for obtaining and maintaining diplomatic clearances. Upon receipt of a tasking, contractor shall obtain required diplomatic clearances and/or use provided/projected clearances. The contractor shall maintain an Aircraft and Personnel Automated Clearance System (APACS) account with read/write access. Government will provide access or view permissions for each USAF/AFRC/ANG APACS account to the contractor. The contractor shall inform tasking agency POC promptly of any potential problems identified with securing diplomatic clearances.

1.5.1.3. Mission Planning Package

Upon completion of analysis contractor shall generate Mission Planning Package. The Mission Planning Package shall include:

· Flight plan for each leg to be flown

· Diplomatic clearances

· A consolidated analysis of aircraft performance capability at each location

1.5.1.4. Mission Review

Contractor shall perform a continuous review of each sortie up to and including 48 hours prior to the date and time of mission departure. The review shall confirm all aspects of the mission planning package and provide recommended solutions for any outstanding items. Any weather patterns that may impact mission execution shall be analyzed to ensure each sortie can be successfully completed within the allotted mission timing.

1.5.1.5. Mission Planning Package Update

Upon completion of mission review the contractor shall update the Mission Planning Package. Contractor and tasking agency POC shall have a shared responsibility discussion with the goal of arriving at routing decisions.

1.5.1.6. Calculate Final TOLD and W&B

Contractor shall use actual conditions to calculate TOLD and W&B data. Aircraft Communication Addressing and Reporting System (ACARS) menus shall display aircraft W&B function for pilot interface. The contractor shall provide the aircrew the ability to print results using ACARS Printer.

1.5.1.7. Flight Plan Filing

Contractor shall address filing issues and negotiate with Air Traffic Control (ATC) at all times for the tasking agency and successfully file a flight plan within five minutes of the crew notifying contractor of any issue.

1.5.1.8. Mission Planning Package Update (“Paper the Crew”)

Contractor shall complete and transmit via email (or fax upon request) an updated Mission Planning Package to the aircrew up to and including 4.5 hours prior to takeoff. The updated package shall confirm all aspects of the Mission Planning Package and provide recommended solutions for any remaining outstanding items. Any updated weather patterns that may impact mission execution shall be analyzed to ensure each sortie can be successfully completed within the allotted mission timing. The following new items shall be added:

· Complete and file DD Form 1801 with ATC

· Digital filed flight plan request, ATC acknowledgement and change/amendment messages

· Text and graphic weather observations, charts and forecasts, and all relevant weather advisories/warnings, Pilot Reports (PIREPS), Significant Meteorological Information (SIGMETS), Airman’s Meteorological Information (AIRMETS)

1.5.1.9. Dispatcher-to-Pilot Briefing

Contractor shall verbally communicate and provide a physical written summary (or highlights) of issues that are associated with any part of the Mission Planning Package. Any unresolved issues or noteworthy performance issues or concerns should be highlighted in this briefing. The Mission Planning Package briefing shall include a FAR 121 or comparable dispatcher briefing.

1.5.2. En-route Flight Monitoring (TASK 2)

En-route Flight Monitoring includes the following subtasks: weather assessment, re-planning, safety of flight, and en-route Mission Planning Package update.

1.5.2.1. Weather Assessment

Contractor shall provide Enhanced Weather Information Systems Certified dispatchers capable of developing a tailored assessment relative to each flight and providing an assessment and necessary recommendations to the Pilot In Charge (PIC). The contractor shall:

· Monitor weather conditions for airports utilized in the flight plan and notify the PIC when conditions are observed or forecast to be below minimums within two hours of arrival.

· Provide continuous proactive flight following and ACARS/ Airborne Flight Information Service (AFIS) monitoring, always aware of the aircraft position in flight progress and proximity relative to adverse and unsafe meteorological or geological activity.

· Advise the PIC of adverse and unsafe meteorological or geological activity immediately upon discovery with recommended courses of action to facilitate the utmost level of safety.

· Provide en-route weather (SIGMETS, PIREPS, forecasts, etc.) and any other meteorological or dispatch information, upon request by the PIC.

· Send Meteorological Terminal Aviation Routine Weather Report (METAR)/Terminal Aerodrome Forecast (TAF)/NOTAMs/En-route Winds/Descent winds via ACARS, to the PIC.

· Monitor and provide updated ETOPS alternate and destination weather forecasts to the aircraft via ACARS/AFIS no later than 30 minutes prior to ETOPS airspace entry.

1.5.2.2. Re-planning

Contractor shall execute any actions for flight re-planning including revised diplomatic coordination if conditions require an adjustment to the route of flight or diversion, subject to coordination with PIC and/or tasking agency POC.

1.5.2.3. Safety of Flight

Contractor shall be prepared to execute any actions relative to flight operations that are requested by the PIC and/or ATC when such action is necessary to ensure safe operations.

1.5.2.4. En-route Mission Planning Package Update

Contractor shall complete and transmit an updated Mission Planning Package to the aircrew via email and/or ACARS while airborne.

1.5.4. Flight Operations Service Management (TASK 3)

Provide total program management support ACARS, all data subscriptions, and any subscription related services.

1.5.4.1. ACARS Ground Host Processing

Provide ACARS ground host service infrastructure. Contractor shall provide ACARS Ground Host Processing access and deliver service for each sortie. ACARS information to be transmitted includes the following:

· METAR/TAF/NOTAM/En-Route Wind/Descent winds data retrieval

· En-route weather (SIGMETS/PIREP, Forecasts, and any other meteorology/dispatch information)

· Airport weather retrieval

· Text messaging capabilities including ACARS-to-email and aircraft-to-aircraft messaging

· Flight Management System (FMS) flight plan up-link/down-link capabilities

· Automatic ACARS initialization up-link messaging

· Route-specific customized weather briefing up-link

· Full-formatted flight plan up-link and filing strip to flight deck printer

· FMS position report trigger message uplink

· ACARS/AFIS/FMS position report support for flight monitoring and following

· Flight tracking/position reporting, automatic ACARS initialization

· Runway gross weight data

· Aircraft-specific weight and balance/performance data

· fuel alert function

· block-in/block-out report message

· "MISC" messages for new applications

1.5.4.1.1. Technical Support

Contractor shall provide the technical support necessary for onboard ACARS/FMS and Data Link Service Provider (DSP) menu set-up, software/label address routing lists, network and aircraft test script development and execution, software updates, and on-going technical management. Contractor is required to keep up to date with current standards and update process/support when standards change.

Contractor shall facilitate daily operations and management of uplink/downlink software configurations. Contractor shall serve as the “single point of contact” for all flight deck data communications problems.

1.5.4.2. SATCOM ORT Management

Contractor shall:

· Coordinate with selected Satellite Communications (SATCOM) suppliers and fleet operators to assure aircraft registration, set-up, activation and sustaining service.

· Provide for maintenance and update of aircraft SATCOM “Owner Requirements Table” (ORT) lists with suppliers and Inmarsat.

· Provide ORT coordination with selected SATCOM suppliers, DSP’s, and fleet operators to assure certified ORT software and fleet aircraft communications system interface.

· Provide troubleshooting coordination and phone maintenance services as required as part of ORT sustaining SATCOM service support of fleet aircraft SATCOM operations with suppliers and Inmarsat.

1.5.4.3. Onboard Performance Tool (OPT) Airport Database Management

Contractor shall:

· Coordinate with Government selected airport data service suppliers to set-up and manage operational use of the OPT Airport Database.

· Provide required OPT hardware database / options set-up, performance functionality technical support, and on-going program management.

· Provide sustainment management and coordination of the content, changes, issues, cycle updates, and general field service problem resolution for customer OPT databases.

1.5.4.3.1. OPT Airfield Database Subscription

Contractor shall provide airfield database annual subscription including airfield data, obstacle data, and single engine departure path/procedures for OPT.

1.5.4.4. Locator Transmitter (ELT) Management

Contractor shall:

· Assist customer with aircraft ELT registration and data updates.

· Provide troubleshooting coordination and phone maintenance services as part of ELT sustaining service support of fleet aircraft operations.

1.5.4.5. Identification Friend or Foe (IFF)/Mode S ACARS (ICAO) ID Management

Contractor shall:

· Coordinate with the Aerospace and Electronic Systems Society (AESS) to assure aircraft “ID” code identification, aircraft drawing documentation, agency registration, network technical consulting and aircraft in-service support.

1.5.4.6. SARB Support

Contractor shall:

· Attend Government and/or comp “Service Action Review Board” (SARB) and provide support for subscription concerns. This includes participating in scheduled SARB customer meetings and/or telecons and providing technical assistance to Service Engineering personnel.

1.5.4.7. Support for CNS/ATM and New Aircraft Technologies

Contractor shall:

· Coordinate with Government selected suppliers, regulatory agencies, and fleet operators to assure aircraft Controller-Pilot Data Link Communications (CPDLC) registration, software technical support, training, flight operations activation, and in-service Future Aviation Navigation System (FANS) support.

· Provide FANS implementation and program management coordination with regulatory agencies, Boeing Commercial Airplanes (BCA), Data Link Servic Provider (DSP), selected SATCOM suppliers and fleet operators to assure CPDLC flight operations and fleet aircraft communications system interface.

· Provide troubleshooting coordination with suppliers, operators, and regulatory agencies as part of FANS/CPDLC sustaining service support of fleet aircraft operations.

1.5.4.7.1. Controller-Pilot Data Link Communications (CPDLC) Management

Contractor shall create, maintain and provide to each tasking agency via email a CPDLC ID database list.

1.5.4.8. EGPWS Database Management

Contractor shall manage Enhanced Ground Proximity Warning System (EGPWS) and ensure it is up to date.

1.5.4.8.1. EGPWS Database Annual Subscription

Contractor shall provide EGPWS subscription.

1.5.4.9. FMS Navigation Database Management (NDB):

Contractor shall manage Navigation Database and ensure it is up to date.

1.5.4.9.1. FMS Navigation Database (NDB) Annual Subscription

Contractor shall provide FMS NDB subscription. Data is proprietary; suppliers are currently Honeywell, General Electric and Jeppesen.

1.5.5. Dispatch Familiarization Course (TASK 4)

Contractor shall organize and participate in a semi-annual, one day Dispatch Familiarization Course with AMC crews and other stakeholders to ensure continuity of service and shared understanding of the operations processes and procedures at the contractor operations center. This course should augment the following subjects with emphasis on Flight-deck operations, ACARS / FANS Data Link functionality, integration and processes:

· Dispatch Process

· Dispatcher and Aircrew Interaction

· Dispatch Package Explanation

· Shared Responsibilities

· Services not provided

1.5.6. Phase-In

The contractor shall implement a phase-in program to ensure all required phase-in activities are completed by the end of the 30 day phase-in period.

1.5.7. Phase-Out

The contractor shall be responsible for full performance of the PWS tasks until the end of the contract including the phase-out period.

1.5.6.1. Phase-Out Program

The contractor shall implement a phase-out program to ensure all required phase-out activities are performed prior to the end of the contract.

1.5.6.2. Description

The phase out program shall completely describe the activities, milestones, and timeframes necessary for the contractor to transfer responsibility of the PWS tasks to a successor contractor.

1.5.6.3. Inclusions

The phase-out program shall include any best practices, lessons learned, and checklists utilized during the performance of the contract.

1.5.6.4. Deliverable

The contractor shall document the phase out program in a phase-out plan and deliver it to the COR 6 months prior to the end of the contract.

1.5.6.5. Cooperation

The Contractor shall cooperate fully with the COR and any successor Contractor(s) to ensure an orderly transition at the end of this contract.

1.6. Deliverables

The following deliverables shall be provided in accordance with Exhibit A - AD:

1.5.1.5

1.5.1.8

1.5.2.4

The following deliverables shall be provided in accordance with Exhibit B - BD:

2. Service Summary

The Service Summary (SS) table below summarizes the most important performance objectives and thresholds. The absence of any performance objective and threshold from this SS shall not detract from its enforceability or limit the Government’s rights or remedies afforded under this contract.

1.5.1.5

1.5.1.8

1.5.1.9

1.5.2.4

1.5.3.3.1

1.5.3.7.1

1.5.3.8.1

1.5.3.9.1

1.5.6.4

1.6 Performance is acceptable when there are not more than two late or incomplete data deliverables per month.