Atch_5_Performance_Requirements_Summary.docx

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Joint Base San Antonio ICIDS III/IV Maintenance Service
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FA3016-17-T-0011
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Attachment 5 Performance Requirements Summary

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ATTACHMENT 5

Performance Requirements Summary 23 August 2017

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

PWS Paragraph

Method of Surveillance

Performance Threshold

PO-1. Inspection of Zone within one week of warranty expiration.
1.2
100% Inspection
100% Compliance
PO-2. Equipment Maintenance/Repair
5.2
100% Inspection
100% Compliance
PO-3. Preventative maintenance
5.3
100% Inspection
100% Compliance.

PO-4. Service Calls Phone Response 5.4

100% Inspection
100% Compliance.

PO-5. Service Calls Physical Response

5.4
100% Inspection
100% Compliance.
PO-6. Perform inspection
5.6
100% Inspection
100% Compliance
PO-7 Working Conditions
5.7
100% Inspection
100% Compliance
PO-8 Rubbish and Debris Clean-up
5.8
100% Inspection
100% Compliance

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