Section L-2.pdf

ATTACHMENT L.2

DTFAWA-17-R-00029

PAST PERFORMANCE QUESTIONNAIRE

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The purpose of this questionnaire is to gather information on the contractor who provided it to you to determine their suitability to execute Tower Simulation Systems (TSS) operations, maintenance and support services contract for the

Federal Aviation Administration (FAA). Your prompt completion of this questionnaire is sincerely appreciated as it is critical to the completion of the proposal evaluation process.

Please complete this questionnaire based on the following guidance:

(a) Handwritten responses are acceptable.

(b) Indicate, using the ratings below, the contractor’s performance on the identified program. Assessments should reflect only performance for which contractor is/was responsible. The following is a definition of the rating levels:

RATING PERFORMANCE LEVEL

4 EXCELLENT: Performance meets contractual requirements and exceeds many requirements to the benefit of the Government/Customer. The contractual performance of the factors being assessed was accomplished with few, if any, minor problems for which corrective actions taken by the contractor were highly effective.

3 GOOD: Performance meets contractual requirements and exceeds some requirements to the benefit of the

Government/Customer. The contractual performance of the factors being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

2 SATISFACTORY: Performance meets contractual requirements. The contractual performance of the factors contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

1 MARGINAL: Performance does not meet some contractual requirements. The contractual performance of the factors being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

0 POOR: Performance does not meet most contractual requirements and corrections are not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Please circle (or underline for e-mailed responses) a “Number” or “Yes” / “No” corresponding to your rating or “N/A” if you are unable to provide a rating for an area.

PLEASE PROVIDE NARRATIVE EXPLANATIONS FOR ANY MARGINAL, POOR OR “YES” RATINGS. SPACE

FOR YOUR NARRATIVE REMARKS IS PROVIDED ON THE LAST PAGE OF THE QUESTIONNAIRE. IF MORE

SPACE IS NEEDED, USE THE BACK OF THE QUESTIONNAIRE.

You are urged to supplement your own knowledge of the contractor’s performance with judgment of others in your organization. In addition to completing the attached questionnaire for the identified program, we solicit your comments on other similar programs for which your activity has contracts with this offeror.

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PART ONE: INSTRUCTIONS

(Offeror’s name here) is proposing on a Federal Aviation Administration (FAA) acquisition to provide

Tower Simulation System (TSS) operation, maintenance and support services. Past performance is of considerable importance to this acquisition.

Past performance is of considerable importance to this acquisition. Therefore, input from current or previous customers of the Offeror is very important.

We would greatly appreciate you taking the time to complete this form. Please provide an honest assessment and immediately return to FAA not later than June 30, 2017, 1:00 P.M. EST by e-mail or mail overnight to:

Federal Aviation Administration

Attn: Wanda J. Mundy (AAQ-310)

800 Independence Ave.

S.W., Washington DC 20591

Phone: (202) 267-4449

E-mail: wanda.mundy@faa.gov

If you have any questions, please contact Ms. Wanda J. Mundy

PART TWO: GENERAL INFORMATION- Refer to Attachment L.1

If performance involved one or more of the following, please mark all that apply:

Program Management _____

Technical Management _____

Computer Simulated Training _____

Development and Maintenance of Complex Software and Databases ______

Nationwide System Maintenance _______

Other:

mailto:wanda.mundy@faa.gov

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PART THREE: QUESTIONS

The numbers 0 to 4 correspond with the following descriptive values provided on the questionnaire cover page:

0 1 2 3 4

Poor Marginal Satisfactory Good Excellent

A. PROGRAM MANAGEMENT

1. How successful was the contractor in providing fully trained and skilled personnel, in a timely manner, to manage this program?

0 1 2 3 4 N/A

2. How effective was the contractor in managing all phases of a task or project?

0 1 2 3 4 N/A

3. How well did the contractor demonstrate initiative and ability to quickly identify technical, management or schedule problems and provide venues to resolve them?

0 1 2 3 4 N/A

4. How effective was the contractor’s quality control program? 0 1 2 3 4 N/A

6. How responsive was the contractor to meeting transition schedules?

0 1 2 3 4 N/A

7. How timely was the contractor in submitting required data reports?

0 1 2 3 4 N/A

8. How competent were key personnel (i.e., Program Manager) and other management personnel?

0 1 2 3 4 N/A

9. How well did key personnel communicate with

Government/company personnel?

0 1 2 3 4 N/A

10. How cooperative were key personnel with Government/company personnel?

0 1 2 3 4 N/A

11. How supportive was corporate management to the

Government/company personnel?

0 1 2 3 4 N/A

12. How effective was the contractor in minimizing employee turnover?

0 1 2 3 4 N/A

13. How would you rate the contractor’s overall management of this contract?

0 1 2 3 4 N/A

14. Have any major contract requirements been terminated or rescheduled as a result of the contractor’s inability to perform?

a. If so, please explain?

Yes or No

15. Were any “cure” or “show cause” notices issued?

a. If so, for what?

b. What corrective action did the contractor take to correct the situation and was the situation satisfactorily resolved?

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16. Was an election made not to exercise an option due to the contractor’s poor performance?

a. If so, why?

B. TRAINING

1. Did this contract have a simulation training requirement? If

“Yes” please continue with responses to 2 through 5. If “No,” please proceed to D.

2. Was the contractor required to develop and maintain complex simulated training scenarios using hardware, software, and databases and if so, how well did the contractor perform this requirement?

0 1 2 3 4 N/A

3. Was the contractor required to provide a nationwide maintenance program for the training systems and equipment located throughout the Continental United States (CONUS) (or similar large area) and if so, how well did the contractor perform this requirement?

4. Was the contractor required to provide on-site training support personnel at locations throughout the CONUS (or similar large area) and if so, how well did the contractor perform this requirement?

5. To what extent did the contractor satisfy your training needs? 0 1 2 3 4 N/A

C. Is there anyone to whom you recommend we send this survey? If so, please provide their name, organization and telephone number.

NAME:

ORGANIZATION:

TELEPHONE NO.:

D. Would you recommend award of a similar contract to this contractor? Yes or No

E. Remarks: _______________________________________________________________

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PART FOUR: RESPONDENT INFORMATION

The following information will assist in the analysis of the data provided. Information will be kept

CONFIDENTIAL:

NAME OF RESPONDENT:

POSITION TITLE:

ORGANIZATION:

TELEPHONE NO.:

LENGTH OF INVOLVEMENT IN PROGRAM/CONTRACT:

DATE QUESTIONNAIRE COMPLETED:

THANK YOU!