Customer+Satisfaction+Survey.pdf
PDF 79 KB Posted
- Attached to
- Professional Board Licensing Software
- Contract number
- 005-ALBE
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey for State Contract 005, specifically related to Board Licensing Software. The survey is designed to be completed by an agency representative after a work order is fulfilled, with the intent of evaluating a contractor's performance across multiple dimensions. The survey will be emailed to a contract administrator and a copy will be sent to the contractor's representative.
The survey evaluates the vendor's performance through four key rating areas: quality of work, timeliness of work order completion, cost management, and compliance with contract terms and state information technology standards. Each section allows for numerical ratings on a scale from 1-5 (or 1-3 in some cases) and provides space for written comments. The ratings cover aspects such as whether the work order was completed on time (95% or more on schedule), within the original project offer's cost, and in alignment with state IT standards. The document appears to be a standardized tool for tracking and maintaining vendor performance accountability for a specific state technology contract.
View the file
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| 005-Contract+Summary+AlbertsonConsult-Updated.docx | DOCX document | |
| Albertson+Consulting-+Pricing.pdf | ||
| Board+Licensing+Software+Proposal+Request.docx | DOCX document | |
| Contract+Amendment+13.pdf | ||
| Executed+Amendment+5.pdf | ||
| Contract+Amendment+15.pdf | ||
| Executed+Amendment+2.pdf | ||
| Executed+Amendment+3.pdf | ||
| FE+Amemdment+8.pdf | ||
| FE+Amemdment+9.pdf | ||
| Vendor+Pool+Evaluation+Worksheet.doc | DOC document | |
| Amendment+10_Addition+of+DOH+Pricing+Table.pdf | ||
| Contract+Amendment+11.pdf | ||
| Executed+Amendment+1.pdf | ||
| Executed+Amendment+6.pdf | ||
| Executed+Copy+Master+Contract.pdf | ||
| Contract+Amendment+14.pdf | ||
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| Executed+Amendment+4.pdf | ||
| Fully+Executed+Amendment+7.pdf |
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Text version
Contract 005 Board Licensing Software Customer Satisfaction Survey
Name
Title
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality 1 2 3 4 5 Higher Quality
Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
1 Late Completion of Work Order 2 On Time Completion of Work Order (95% or more completed on schedule) 3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
1 Completed Work Order at Higher Cost than Original Project Offer 2 Completed Work Order at Cost Proposed in Original Project Offer 3 Completed Work Order at Lower Cost than Original Project Offer
Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance 1 2 3 4 5 Higher Compliance
Comments related to compliance with contract terms and State IT Standards:
Complete and email to the contract administrator for State Contract 005.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .