C250403_IFB_Exhibit_A_SOW_ATTACHMENT_3_-_Conduent_RMA_Form.pdf

This is a Return Materials Authorization (RMA) form attachment related to maintenance support services for mobile radio and mobile data terminal systems provided by the Orange County Transportation Authority (OCTA) in California. The form serves as a standardized request sheet for returning defective or failed equipment to Conduent, the service provider. The RMA process requires customers to submit detailed information including field contact details, product identification (part number, vehicle number, serial number), and a comprehensive description of the problem experienced. The form specifies two separate shipping addresses depending on the equipment type: IVU, DCM, ORBSTAR, and ORBGUIDE units ship to Keltech, Inc. in Roanoke, Virginia, while all other parts are directed to the Conduent Logistics Center in Columbia, Maryland. All fields marked with an asterisk must be completed and a Conduent RMA number must be assigned prior to shipping any unit.

The form requires respondents to answer diagnostic questions regarding equipment failure, including whether the unit was in service before failing, if failure occurred immediately after software loading, and whether the failure appears temperature-related. Customers must also indicate their preferred response method (fax or email) and specify whether the return is warranty or non-warranty. The document emphasizes that incomplete or inaccurate information will delay RMA processing. This form is part of the broader maintenance support services contract with OCTA, which carries a budget of $200,000 for the one-year initial term and covers ongoing technical support and parts replacement for the Authority's mobile radio and mobile data terminal systems fleet.