BEN-25-048 Exhibit H Statement of Work .docx

Contract No. BEN-25-048, Exhibit H

EXHIBIT H – IMPLEMENTATION STATEMENT OF WORK (SOW)

Statement of Work (SOW) Between Virginia Department of Social Services and [SUPPLIER NAME]

Issued Under

CONTRACT NUMBER BEN-25-048

BETWEEN

Virginia Department of Social Services

AND

[SUPPLIER NAME]

The objective of the implementation project described in this SOW is for the Supplier to provide the Agency with implementation and ongoing service delivery for the Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) 50-50 Program.

The Supplier shall implement and deliver employment and training services to eligible SNAP participants in the Commonwealth of Virginia, including program startup, coordination with Local Departments of Social Services (LDSS), participant intake and assessment, service delivery, case management, reporting, and performance monitoring.

All services shall be provided in accordance with the requirements set forth in the Contract, this SOW, and Exhibit A – Requirements.

Implementation Period of Performance

The implementation work authorized in this SOW will commence upon full execution of the Contract and completion of all required pre-award approvals.

The initial implementation period shall consist of a ramp-up and program readiness phase of up to ninety (90) days, during which the Supplier shall:

· Finalize staffing and onboarding of personnel

· Establish coordination processes with VDSS and Local Departments of Social Services (LDSS)

· Develop and finalize required plans (e.g., project management plan, reporting processes, service delivery approach)

· Establish reporting and data tracking systems

· Prepare for participant intake and service delivery

· Following the implementation phase, the Supplier shall transition into full program operations and ongoing service delivery for the remainder of the contract term.

· Implementation Services will be considered complete when the Supplier has:

· Established all required operational processes

· Begin delivery of SNAP E&T services to participants

· Demonstrated compliance with Exhibit A – Requirements

· Received acknowledgment from VDSS that the program is operational and ready for full performance

Place of Performance for implementation Tasks associated with this project will be performed at locations necessary to support SNAP E&T program delivery, including:

· Supplier’s place(s) of business;

· Community-based service locations, including training sites and employer locations, as applicable;

· Partner organization locations, where services are delivered through approved partnerships;

· Virtual or remote environments, as appropriate for service delivery, coordination, and reporting activities.

Performance locations may vary based on the Supplier’s proposed service delivery model and geographic areas served and shall be coordinated with and approved by VDSS.

For planning and oversight purposes, implementation activities may include, but are not limited to:

· Program startup and onboarding: Supplier coordination with VDSS (virtual and/or Supplier location)

· Participant service delivery: Community locations, employer sites, or virtual environments

· Case management and participant support: Supplier locations or virtual platforms

· Reporting and administrative functions: Supplier location or virtual environment All performance locations must comply with applicable accessibility, confidentiality, and security requirements.

Tasks associated with this project implementation will be performed at locations necessary to support SNAP E&T program delivery, which may include:

· The Agency’s location(s) within the Commonwealth of Virginia;

· The Supplier’s place(s) of business;

· Community-based service locations, including training sites and employer locations, as applicable;

· Virtual or remote environments, as appropriate for service delivery, coordination, and reporting activities. Specific performance locations will be determined based on the Supplier’s proposed service delivery model and ====geographic areas served and shall be subject to Agency approval.

Project Definitions

All definitions are located in the Contract and shall apply to and take precedence over this SOW.

Project Scope FOR IMPLEMENTATION The purpose of this Statement of Work (SOW) is for the Supplier to provide employment and training services under the Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) 50-50 reimbursement program for the Virginia Department of Social Services (VDSS).

The Supplier shall deliver comprehensive SNAP E&T services designed to support eligible participants in achieving sustainable employment outcomes, including placement in high-demand occupations aligned with regional workforce needs.

Project Scope and Purpose

The Supplier shall provide SNAP E&T services to eligible participants residing in the Commonwealth of Virginia.

Services shall include one or more SNAP E&T Components (service categories), including:

· Supervised Job Search

· Job Search Training

· Job Retention

· Work Experience

· Education

· Vocational Training The Supplier shall clearly identify which components will be provided and describe how each service will be delivered, including delivery method, frequency, and duration.

Additionally, the Supplier shall provide case management services to all participants, including:

Comprehensive intake and eligibility verification Participant assessments Individualized service plans Progress monitoring All services shall be performed in accordance with Exhibit A – Requirements and the applicable federal, state, and Agency SNAP Employment and Training (SNAP E&T) requirements identified in the Project Implementation Requirements section of this SOW. Required Implementation Services:

The Supplier shall implement the following services:

1. Participant Assessment Framework Implementation Establish and implement assessment processes, tools, workflows, and documentation standards necessary to evaluate participant skills, interests, employment goals, and barriers to employment. Successful implementation shall result in the Supplier's ability to consistently assess participants and develop individualized service plans.

2. Training and Employment Service Implementation Establish the staffing, partnerships, service delivery processes, and operational procedures necessary to provide SNAP E&T training, education, and employment-related services. Successful implementation shall result in the Supplier's readiness to deliver approved SNAP E&T Components to eligible participants.

3. Job Placement and Retention Service Implementation Develop and implement employer engagement strategies, placement processes, follow-up procedures, and participant support activities necessary to facilitate employment placement and retention. Successful implementation shall result in the Supplier's ability to support participants in obtaining and maintaining employment.

4. Supportive Service Delivery Implementation Establish procedures for identifying participant supportive service needs, coordinating available resources, documenting services provided, and managing referral processes. Successful implementation shall result in the Supplier's ability to provide or coordinate allowable supportive services in accordance with program requirements.

5. Case Management Service Implementation Implement case management processes, participant tracking procedures, documentation standards, reporting workflows, and staff responsibilities necessary to support ongoing participant engagement and service coordination. Successful implementation shall result in the Supplier's ability to provide case management services consistent with SNAP E&T program requirements.

0. Project Boundaries The scope of this implementation is limited to the delivery of SNAP E&T services as defined in this SOW and Exhibit A – Requirements.

The following boundaries apply to this project:

· The Supplier shall be responsible for program implementation, service delivery, case management, reporting, and performance tracking as outlined in the Contract, this SOW, and Exhibit A – Requirements.

· The Agency (VDSS) shall provide program oversight, guidance, and monitoring but will not be responsible for direct service delivery.

· This project does not include the development, implementation, or maintenance of new information technology systems beyond those necessary to support program reporting and administration.

· The Supplier shall be responsible for establishing any necessary partnerships, outreach strategies, and service delivery locations required to perform the work.

· Services provided under this SOW shall be limited to approved SNAP E&T Components and shall not include services outside the scope of the program without prior written approval from the Agency.

Any services, activities, or deliverables not explicitly defined within this SOW or Exhibit A – Requirements are considered outside the scope of this project unless otherwise authorized in writing by the Agency.

In the event of a conflict between this SOW and Exhibit A – Requirements, Exhibit A shall govern the detailed programmatic requirements, unless otherwise specified in the Contract.

Project Implementation Requirements Agency’s Specific Implementation Requirements The Supplier shall implement SNAP E&T 50-50 program services in accordance with all applicable requirements set forth in the Contract, this SOW, and Exhibit A – Requirements.

The Supplier shall comply with all applicable federal, state, and Agency directives, including but not limited to:

· SNAP E&T federal regulations (7 CFR 271–282);

· Applicable provisions of the Food and Nutrition Act of 2008, as amended;

· Code of Virginia § 63.2-801 and related state requirements;

· VDSS program policies, guidance, and administrative requirements;

· All reporting, documentation, and data requirements outlined in Exhibit A – Requirements.

The Supplier shall ensure that all implementation activities are aligned with the requirements defined in Exhibit A, including but not limited to:

· Participant eligibility verification and documentation;

· Participant assessment and individualized service planning;

· Delivery of approved SNAP E&T Components (service categories);

· Case management and participant support services;

· Data collection, reporting, and performance tracking;

· Financial management and compliance with the 50/50 reimbursement model;

· Records management and audit readiness.

The Supplier shall establish and maintain all processes, staffing, systems, and internal controls necessary to support successful program implementation and ongoing service delivery.

The Supplier shall notify the Agency in writing of any changes to key personnel responsible for program implementation, contract management, or overall program oversight within five (5) business days of such change. The Supplier shall ensure that replacement personnel possess qualifications, experience, and capabilities comparable to those of the individual being replaced and that any staffing changes do not adversely impact program performance or compliance with Contract requirements.

The Supplier shall ensure that all implementation activities are completed in accordance with the implementation milestones and timelines established in Section 7 of this SOW and in a manner that supports program readiness, compliance with all applicable requirements, and successful commencement of SNAP E&T service delivery. The Supplier shall coordinate with the Agency to support program implementation, including participation in required meetings, submission of required plans and documentation, and responsiveness to Agency direction and oversight.

All implementation activities must be completed in accordance with timelines and requirements established by the Agency and documented in this SOW, Exhibit A, and any approved project plans.

Required Products (or Solution Components) To the extent the Supplier proposes the use of any technology, systems, or tools to support the delivery of SNAP E&T services, the Supplier shall identify and describe such components as part of its proposal.

Proposed components may include, but are not limited to:

· Case management systems

· Data collection and reporting tools

· Software applications used to support program delivery

· Any cloud-based or hosted solutions The Supplier shall provide sufficient detail to describe how proposed components will support the requirements of this SOW and Exhibit A – Requirements.

Any proposed technology solutions shall be subject to review and approval by the Agency and, if applicable, the Virginia Information Technologies Agency (VITA), including compliance with:

· Commonwealth of Virginia security requirements;

· COV RAMP (Risk Assessment and Management Program) requirements, as applicable;

· Cloud Services and related contractual requirements, if applicable.

Final determination of system architecture, hosting, and configuration requirements will be established following award, based on the Supplier’s proposed solution and applicable Commonwealth approval processes.

The Supplier shall be responsible for ensuring that any proposed technology components meet all applicable security, data protection, and compliance requirements prior to implementation.

Required Implementation Services The Supplier shall provide all services necessary to support the implementation and delivery of SNAP E&T 50-50 program services in accordance with the Contract, this SOW, and Exhibit A – Requirements.

At a minimum, the Supplier shall provide the following implementation services:

· Program Startup and Implementation:

Establish all processes, staffing, and operational capabilities necessary to initiate SNAP E&T services, including coordination with the Agency and completion of all required implementation activities.

· Program Design and Service Delivery Planning:

Develop and finalize service delivery approaches, workflows, and operational plans to support SNAP E&T Components and participant services.

· Participant Intake, Eligibility, and Assessment:

Implement processes for participant intake, eligibility verification, and comprehensive assessment in accordance with Exhibit A – Requirements.

· Case Management and Service Delivery:

Deliver SNAP E&T Components and case management services, including individualized service planning, progress monitoring, and participant support.

· Data Collection, Reporting, and Performance Tracking:

Establish and maintain systems and processes for data collection, reporting, and performance monitoring in accordance with Exhibit A – Requirements.

· Training and Staff Readiness:

Ensure staff are appropriately trained and prepared to deliver services in compliance with program requirements.

· Risk and Issue Management:

Identify, track, and address risks, issues, and operational challenges that may impact program implementation or performance.

· Performance Monitoring and Continuous Improvement:

Monitor service delivery and outcomes and implement improvements as necessary to meet program goals and Agency expectations.

To the extent the Supplier proposes the use of technology, systems, or tools to support implementation or service delivery, such services shall include any necessary configuration, setup, and integration required to meet program requirements, subject to Agency approval and applicable Commonwealth requirements.

Final implementation approaches, methodologies, and detailed service delivery processes will be established based on the Supplier’s proposal and finalized following contract award.

Project Specific Performance Requirements

Project specific performance requirements are outlined in Exhibit N – Service Level Agreements. Project Specific Deliverable Requirements The Supplier shall provide all deliverables necessary to support the successful implementation and ongoing delivery of SNAP E&T services in accordance with the Contract, this SOW, and Exhibit A – Requirements.

At a minimum, the Supplier shall provide the following deliverables:

Implementation / Program Startup Plan:

· A plan outlining the Supplier's approach to program startup, including timelines, staffing, service delivery approach, readiness activities, and implementation milestones.

· The Deliverable shall be provided in accordance with the timelines established in Section 7 – Milestones and Deliverables.

Service Delivery Plan:

· Documentation describing how SNAP E&T Components and case management services will be operationalized, including workflows, participant engagement strategies, referral processes, and service coordination activities.

· The Deliverable shall be provided in accordance with the timelines established in Section 7 – Milestones and Deliverables.

Data Collection and Reporting Plan:

· A plan detailing how the Supplier will collect, manage, validate, and report participant and program data in accordance with Exhibit A – Requirements.

· The Deliverable shall be provided in accordance with the timelines established in Section 7 – Milestones and Deliverables.

Implementation Readiness Documentation:

· Documentation demonstrating readiness to commence service delivery, including staffing, operational processes, reporting capabilities, and completion of required implementation activities.

· The Deliverable shall be provided in accordance with the timelines established in Section 7 – Milestones and Deliverables.

All implementation deliverables shall align with the milestone events and timelines identified in Section 7 of this SOW.Project Specific Materials, Equipment, Facilities and Property

Provided by the Agency:

VDSS will provide the following, as applicable, to support program implementation and oversight:

· Program guidance, policies, and administrative requirements related to SNAP E&T services;

· Reporting requirements, templates, and instructions;

· Oversight, monitoring, and technical assistance;

· Access to Agency staff for coordination, as needed.

The Agency will not provide facilities, equipment, or technology for the delivery of services under this SOW unless otherwise agreed to in writing.

Provided by the Supplier The Supplier shall be responsible for providing all materials, equipment, facilities, and resources necessary to perform the services described in this SOW, including but not limited to:

· Facilities and locations required for service delivery;

· Staffing and personnel necessary to implement and operate the program;

· Equipment and supplies required to support program operations;

· All systems, tools, or technology used for case management, data collection, and reporting;

· Training materials, curriculum, and program resources;

· Administrative and operational support necessary to meet program requirements.

The Supplier shall ensure that all materials, equipment, and facilities used in the performance of this SOW comply with applicable safety, accessibility, confidentiality, and security requirements.

All costs associated with materials, equipment, facilities, and resources required for program implementation and service delivery shall be the responsibility of the Supplier, unless otherwise specified in the Contract.

Other Technical/Functional Requirements The services provided under this SOW are primarily programmatic in nature and do not require additional technical or functional requirements beyond those already defined in this SOW and Exhibit A – Requirements.

To the extent the Supplier proposes the use of technology, systems, or tools to support program delivery, such use shall comply with all applicable Agency and Commonwealth requirements, including data security, re porting, and any required review and approval processes.

Training Requirements and/or Agency Self-Sufficiency/Knowledge Transfer The Supplier shall provide all training necessary to ensure that its staff are fully prepared to implement and deliver SNAP E&T services in accordance with the requirements of this SOW and Exhibit A – Requirements.

Training shall include, at a minimum:

· SNAP E&T program requirements and service delivery expectations;

· Participant eligibility verification, intake, and assessment processes;

· Case management practices and individualized service planning;

· Delivery of SNAP E&T Components (service categories);

· Data collection, reporting, and documentation requirements;

· Compliance with federal, state, and Agency requirements;

· Use of any systems, tools, or processes implemented to support program delivery (if applicable).

The Supplier shall provide initial training to all personnel responsible for service delivery, case management, reporting, program administration, or oversight prior to commencement of services.

Training may be delivered through instructor-led sessions, virtual training, self-paced learning modules, written procedures, or other methods appropriate to the Supplier's service delivery model.

The Supplier shall maintain documentation demonstrating completion of required training and shall provide refresher or supplemental training as necessary to address staffing changes, program updates, changes in Agency guidance, or identified performance or compliance deficiencies.

The Supplier shall ensure that all personnel are appropriately trained and qualified to perform their assigned responsibilities in accordance with the Contract, this SOW, and Exhibit A – Requirements.

Agency’s Security Requirements The Supplier shall comply with all applicable federal, state, and Agency security and confidentiality requirements in the performance of services under this SOW.

The Supplier shall ensure that all personnel, systems, and processes used to support SNAP E&T services protect the confidentiality, integrity, and availability of participant and Agency data.

At a minimum, the Supplier shall:

· Ensure that all personnel with access to participant or Agency information are appropriately vetted and authorized to perform assigned duties;

· Maintain the confidentiality of all participant and Agency information and prevent unauthorized access, use, or disclosure;

· Execute any required confidentiality agreements or non-disclosure agreements (NDAs) for personnel, as required by the Agency;

· Implement appropriate administrative, technical, and physical safeguards to protect sensitive information;

· Immediately notify the Agency of any actual or suspected security incident, data breach, or unauthorized disclosure of information.

To the extent the Supplier utilizes systems, tools, or technology to support service delivery, such systems shall:

· Comply with applicable Commonwealth of Virginia security policies and standards; https://www.vita.virginia.gov/policy--governance/policies-standards--guidelines

· Ensure secure storage, transmission, and access to data.

The Supplier shall be responsible for ensuring that all employees, agents, and subcontractors comply with these security requirements. Any unauthorized release or misuse of confidential information shall constitute a breach of Contract and may result in corrective action, up to and including termination.

Personnel Requirements for Implementation The Supplier shall provide qualified personnel necessary to successfully implement and deliver SNAP E&T services in accordance with the Contract, this SOW, and Exhibit A – Requirements.

At a minimum, the Supplier shall:

· Assign a designated Project Manager or Program Lead responsible for overall program implementation, coordination with the Agency, and performance oversight;

· Ensure all personnel have appropriate experience and qualifications relevant to their assigned roles, including experience in workforce development, case management, employment and training programs, or similar services. The Supplier shall be responsible for ensuring assigned personnel possess the qualifications and experience necessary to perform their assigned duties in accordance with the Contract, this SOW, and Exhibit A – Requirements. Maintain qualified personnel and staffing resources necessary to perform the services and fulfill the requirements of the Contract, this SOW, and Exhibit A – Requirements. Ensure all personnel comply with applicable VDSS and VITA security, confidentiality, and data protection requirements;

· Be responsible for the supervision, performance, and conduct of all employees, agents, and subcontractors;

· Identify any proposed subcontractors and ensure they meet all applicable requirements under the Contract and this SOW. Use of subcontractors to complete the work detailed in this SOW or in the completion of the Services identified in Exhibit A, Requirements, shall be subject to Section 4.C of the Contract.

The Supplier shall notify the Agency of any changes to key personnel, including the Project Manager or Program Lead, and shall provide qualified replacement personnel as necessary.

The Supplier shall be responsible for onboarding, training, and supervising its personnel. All personnel assigned to the project shall be appropriately trained and capable of performing assigned duties prior to delivering services.

Closeout Requirements for Project Implementation Upon completion of implementation activities under this SOW, the Supplier shall perform all activities necessary to ensure an orderly and complete implementation closeout. At a minimum, the Supplier shall:

· Submit all outstanding implementation deliverables and required implementation documentation identified in this SOW;

· Provide final implementation documentation, training materials, and implementation status information necessary to demonstrate completion of implementation requirements;

· Participate in implementation closeout meetings, debriefings, or lessons learned sessions, as requested by the Agency;

· Provide any implementation-related knowledge transfer or transition documentation necessary to support ongoing program operations.

All closeout activities shall be completed in accordance with the timeline established in the milestone table in Section 7 below.

Project Assumptions, Roles, and Responsibilities The following assumptions apply to the implementation of services under this SOW:

· The Supplier is responsible for the implementation of SNAP E&T services in accordance with the Contract, this SOW, and Exhibit A – Requirements;

· VDSS will provide program guidance, oversight, and administrative direction but will not be responsible for direct service delivery;

· The Supplier will establish all necessary processes, staffing, partnerships, and service delivery locations required to perform the work;

· The Supplier shall be responsible for the implementation of the following services: participant eligibility verification, program participation management, required documentation, and reimbursement compliance in accordance with SNAP E&T program requirements.;

· All services and deliverables will be performed in accordance with timelines and requirements defined in this SOW and Exhibit A.

· The Supplier shall ensure that all personnel, subcontractors, and partners are appropriately trained and capable of delivering services in compliance with Contract, SOW, Exhibit A, and program requirements.

Roles and Responsibilities The following roles and responsibilities define the primary expectations for each party:

The Agency reserves the right to require corrective action plans, additional reporting, or other remedial actions, as appropriate, in accordance with Exhibit A – Requirements, this Statement of Work, the Service Level Agreements (Exhibit N), and the Contract remedies.

Definitions

· Lead – Primary responsibility for performing and managing the activity.

· Support – Assists the Lead in performing the activity and provides information, resources, or coordination as necessary.

· Oversight – Provides governance, monitoring, review, direction, and approval, as applicable, to ensure compliance with the Contract, this Statement of Work, and applicable federal, state, and Agency requirements.

Milestones, Deliverables, AND Epics The Supplier shall provide the milestone events and associated deliverables identified below in accordance with the timelines specified. Deliverables shall be aligned with the requirements set forth in this SOW and Exhibit A – Requirements.

Acceptance Criteria The Agency shall review all Deliverables submitted by the Supplier to determine whether they comply with the requirements of the Contract, this Statement of Work (SOW), Exhibit A – Requirements, and any other applicable written requirements agreed upon by the Parties.

Unless otherwise specified, the Agency shall have up to fifteen (15) business days to review a Deliverable and provide written notice of acceptance, conditional acceptance, or rejection. A Deliverable shall be considered accepted when the Agency determines that it satisfies the applicable Requirements and performance expectations.

Supplier shall correct any non-conformities and re-submit within seven (7) calendar days of receipt of written notice of non-conformance, unless otherwise agreed to between Agency and Supplier. Acceptance of a Deliverable does not waive the Agency's right to identify subsequently discovered deficiencies, require corrective action, or enforce any other rights and remedies available under the Contract.

Risk Management during Implementation The Supplier shall establish and maintain a risk management approach appropriate to the scope of services, which shall include:

· Identification of potential risks that may impact program implementation, service delivery, timelines, or performance;

· Ongoing monitoring of identified risks and issues throughout the implementation and service delivery period;

· Development and execution of mitigation or contingency strategies to address identified risks;

· Documentation of risks, issues, and corrective actions taken;

· Communication of significant risks or issues to the Agency in a timely manner.

The Supplier shall provide updates on risks and issues as part of regular status reporting or as otherwise requested by the Agency.

The Agency reserves the right to review risk management activities and require additional mitigation actions, as necessary, to ensure successful program implementation and performance.

The Supplier shall remain responsible for managing risks within its control and ensuring that risks are addressed in a manner that minimizes impact to program operations and participant outcomes.

0. Risk Management Process The Supplier shall establish, implement, and maintain a risk management process to support the successful implementation and ongoing delivery of SNAP E&T services under this SOW.

1. Risk Identification Process: The Supplier shall identify risks that may impact program implementation, service delivery, timelines, performance, compliance, or financial management. Risk identification shall occur at project startup and on an ongoing basis throughout the contract period.

2. Risk Evaluation and Prioritization: The Supplier shall evaluate identified risks based on their likelihood of occurrence and potential impact to program operations and outcomes. Risks shall be prioritized to ensure that those with the greatest potential impact are addressed in a timely manner.

3. Risk Mitigation Options: The Supplier shall develop and implement appropriate mitigation or contingency strategies for identified risks. Mitigation strategies shall be realistic, actionable, and aligned with program requirements and may include adjustments to staffing, processes, service delivery methods, timelines, or other operational activities.

4. Risk Plan Maintenance: The Supplier shall maintain a documented risk log that includes identified risks, risk levels, mitigation strategies, responsible parties, and status updates. The risk log shall be reviewed and updated on a regular basis and as new risks are identified or existing risks change.

5. Risk Management Responsibilities: The Supplier shall designate a responsible individual (e.g., Project Manager or Program Lead) to oversee risk management activities, including maintaining the risk log, monitoring risks, and coordinating mitigation efforts.

The Supplier shall communicate significant risks, issues, and mitigation actions to the Agency in a timely manner, including through regular status reporting and upon request.

The Agency reserves the right to review risk management activities and require additional mitigation actions, as necessary, to ensure successful program implementation and performance.

1. Risk Management Plan The Supplier shall maintain a Risk Management Plan as part of its overall program management approach to support the implementation and delivery of SNAP E&T services under this SOW.

The Risk Management Plan shall define the Supplier’s approach for managing risks and shall include, at a minimum:

· Processes for identifying, evaluating, and prioritizing risks;

· Roles and responsibilities for risk management activities;

· Methods for documenting and tracking risks, including maintenance of a risk log;

· Procedures for developing and implementing mitigation or contingency strategies;

· Communication protocols for escalating and reporting risks to the Agency.

The Supplier shall review and update the Risk Management Plan and associated risk log on a regular basis throughout the contract period.

At a minimum:

· Risk status shall be reviewed internally by the Supplier on an ongoing basis;

· Significant risks and mitigation actions shall be reported to the Agency as part of regular status reporting or upon request;

· The Agency may require additional risk reviews or updates, as necessary, to support program oversight.

Risk management documentation, including the Risk Management Plan and risk log, shall be made available to the Agency upon request.

Any required deliverables related to risk management, including risk updates or reports, shall be provided in accordance with the Deliverables and Reporting requirements defined in this SOW and Exhibit A – Requirements.

Reporting during Implementation The Supplier shall provide regular reporting to the Agency to support oversight of program implementation and ongoing SNAP E&T service delivery.

Status Reporting The Supplier shall provide periodic status updates (weekly or bi-weekly, as determined by the Agency) during the implementation phase and as requested during ongoing operations.

Status updates shall include, at a minimum:

· Progress against implementation and service delivery timelines;

· Summary of activities completed during the reporting period;

· Planned activities for the upcoming reporting period;

· Identification of risks, issues, or challenges;

· Status of mitigation actions and any impacts to program performance or timelines;

· Any changes affecting staffing, service delivery, or program operations.

Program Performance Reporting

The Supplier shall provide program performance reporting in accordance with the requirements defined in Exhibit A – Requirements, including:

· Participant activity and engagement;

· Services provided;

· Performance metrics and outcomes;

· Data quality and reporting status.

Agency Review and Oversight

The Agency reserves the right to review Supplier performance, reporting, and deliverables on a periodic basis to ensure compliance with the Contract, this SOW, and Exhibit A – Requirements.

The Agency may request additional reporting, clarification, or corrective actions based on its review of Supplier performance.

If the Agency identifies material deficiencies, non-compliance, or performance issues, the Agency may require the Supplier to submit a written Corrective Action Plan (CAP). The Corrective Action Plan shall identify the root cause of the deficiency, the corrective actions to be taken, responsible personnel, and implementation timelines. Unless otherwise directed by the Agency, the Supplier shall submit the Corrective Action Plan within ten (10) business days of the Agency's written request and implement the approved corrective actions within the timeframes established by the Agency.

All reporting shall be submitted in formats and timelines specified by the Agency and shall be complete, accurate, and aligned with program requirements.

Change Request Process SOW must be documented and approved in writing by both the Agency and the Supplier.

All changes to this SOW shall be executed through a formal Contract modification signed by authorized representatives of both parties. Price changes, if any, must comply with the Code of Virginia § 2.2-4309 (Modification of the Contract).

The Supplier shall not implement any changes that impact scope, schedule, deliverables, or performance requirements without prior written approval from the Agency.

At a minimum, the change request process shall include:

· Identification and documentation of the proposed change, including a clear description of the requested modification;

· Assessment of the impact to scope, schedule, deliverables, performance, and cost (if applicable);

· Submission of the change request to the Agency for review and approval;

· Written approval or rejection by the Agency prior to implementation;

· Incorporation of approved changes into project documentation, as applicable.

Administrative or minor changes that do not impact scope, cost, or performance may be handled in accordance with Contract provisions and Agency direction.

Changes shall not alter the scope of services beyond what is permitted under the Contract and applicable procurement requirements.

Point of Contact For the duration of this project, the following project managers shall serve as the points of contact for day-to-day communication:

Agency: __________________________ Supplier: _________________________

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