Attch3_AppendixC_FSR.pdf

Appendix C – Field Service Representatives 1

EISS - CLS VI

Contract # FA8577-21-C-0002

Appendix C - Field Service Representatives (FSRs)

10 Sep 2019

I. GENERAL

The following information is pertinent to the Government, Contractor and management of Contractor personnel.

A. The Government will:

1. Issue required identification/documentation, e.g., travel orders, common access cards

(CAC), line badges, flight line driver’s license and competency cards

2. Provide facilities and industrial areas that meet or exceed Air Force Occupational

Safety and Health (AFOSH) standards, AFI 91-203, or local directives. This includes providing the appropriate containers, storage, housekeeping equipment and consumables, and training in order for the Contractor to comply with AFI 91-203.

3. AuthorizeContractor Personnel access to military communications/computer networks (i.e., Non-Secure Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Network (SIPRNet), unit local area networks, telephones/ telecommunications, Integrated Maintenance Data System (IMDS), etc.) and commercial local/long distance telephone access as needed to meet mission requirements (Unit Commander)

4. Delegate day-to-day contract surveillance responsibilities to on-site Government personnel as appropriate.g., Quality Assurance Evaluator

5. Provide informal IMDS training to the Contractor.

6. Manage the retail sales parts store (Supply); be responsible for receipt, storage, issuance, and replenishment of inventories; and account for all government property not issued to the Contractor.

7. Coordinate aircraft maintenance requirements with the Contractor site lead/deputy site lead in support of the Global Hawk operational schedule.

8. Assume the role of the Functional Director (FD) role delineated in AFI 21-101, Chapter 14.

B. Contractor shall:

1. Comply with local administrative and work performance policies as established by the Government’s designated representative to the degree consistent with the scope of the contract to include supply discipline, tool control, Foreign Object Damage (FOD) prevention, tech data compliance and Air Force Occupational Safety and Health (AFOSH) standards as outlined in AFI 21-101 and MAJCOM/local supplements.

Contractor personnel must comply with applicable Air Force instructions (listed in Appendix I) and administrative controls to maintain the integrity of these systems.

2. Contact the Government Procuring Contracting Officer (PCO) if the Contractor believes any policies or direction from the Government to be outside the scope of the contract.

Appendix C – Field Service Representatives 2

3. Coordinate (Contractor Site Lead with the assigned responsible Government personnel, e.g., Maintenance Operations Officer or Maintenance Superintendent ):

a) Maintenance schedules and priority of tasks of the FSRs to meet the needs of the operational unit and mission requirements

b) Personnel absences (leave/Personal Time-Off (PTO) schedule).

c) Arrival and departure of replacement personnel

4. Provide a letter or other documentation certifying the Contractor/Subcontractor personnel qualifications for use as a source document for the Government’s Special Certification Roster (SCR) . This based on request by Government’s Quality Assurance Evaluator (QAE) to the Contractor Site Lead

5. Observe the same holiday schedule as the military organization where work is being performed. Contractor personnel shall optimize their work schedule to provide the Government with the most effective use of their time. Backfill should be considered for Mission Essential “ME” contractor personnel taking leave/PTO where the loss of that individual will affect the ability of the contractor to support the operations of the unit. The Government may or may not have performance requirements during federal holidays depending upon mission status (Leave, PTO and Holidays).

C. Contractor Personnel Management:

1. Contractor personnel are employees of the Contractor and under his administrative control and supervision. All management of Contractor personnel is the responsibility of the Contractor Site Lead. The Contractor shall select, supervise, and exercise control and direction over its personnel under this contract. The Contractor shall be accountable to the Government for the actions of its personnel.

2. Contractor personnel shall not supervise, direct, or control the activities of Government personnel or employees of any other Contractor unless there is a contractual agreement between Contractors.

3. The responsible military person(s) (Maintenance Operation Officer or Maintenance Superintendent), is responsible for coordination of the mission support tasking with the Contractor site lead or deputy site lead and will not supervise any Contractor personnel.

4. There is no employment relationship, roles or responsibilities between the Government and Contractor personnel. The Contractor shall ensure contract employees do not create actual or apparent personal service relationships.

5. The Contracting Officer may direct that employees of the Contractor, to no longer perform work under this contract. This will be directed if the employees’ actions would be grounds for removal from the Federal Civil Service if the employees were civilian employees of the United States or if the employees have been ordered not to re-enter the installation by the Installation Commander.

II. MISSION ESSENTIAL

Contractor “ME” personnel shall provide services specified in this Appendix and PWS Paragraph

4.3.2 Mission Essential Functions, 5.1. Continuation of Mission-Essential Services During a Crisis, and 5.9 Anthrax Information in support of Department of Defense mobilizations and wartime

Appendix C – Field Service Representatives 3 missions. These services are considered Mission Essential (ME) because the military cannot immediately perform the services. Not having the services immediately available would impact the effective operations of sensitive military systems and adversely impact the mission of deployed forces. Reference DoDI 3020.37, “Continuation of Essential DOD Contractor Services during Crises.”

A. Government will:

1. Identify essential Contractors by name and maintain an accurate list including the number of dependents for each mission essential Contractor.

2. Identify employees having military mobilization recall commitments and provide individuals’ replacement plans.

3. Provide current DD Form 489 (Geneva Convention Identification Card) prior to deployment.

B. Performance of Work during Hostilities:

1. During crisis or hostilities all Contractor personnel shall be under the same force protection condition (FPCON) level as the military in OCONUS locations.

2. Contractor personnel shall be responsible for performing designated functions under contract during any crisis occurring at the performance site as directed by the U.S.

authority having operational cognizance over the site.

3. Contractor personnel shall exercise their best efforts toward performing specifically designated portions of the functions to be accomplished under this contract during hostilities.

4. Notwithstanding any other provisions of this contract, the Contractor agrees that, in the event of the occurrence of any crisis, the Government shall have the unilateral right to extend performance of this contract under the same terms and conditions as long as the crisis exists subject to negotiation of an equitable adjustment.

5. Where services are performed within a crisis location, Contractor’s employees will be covered by the Defense Base Act (42 USCA 1651) and the War Hazard Compensation Act (42 USCA 1701) for twelve (12) months from the start of hostilities or until such time that the employee is relieved by United States Government military or civilian personnel, whichever is sooner.

6. Where services are performed within a hostile zone, the Defense Base Act and War Hazards Compensation Act will cover Contractor personnel. These coverages replace the standard commercial group insurance, which is normally void when such hazardous conditions exist. It is the Contractor's responsibility to justify the inclusion in this contract of any additional costs incurred for commercial insurance coverage over and above that provided by these Acts.

7. The Government will notify the Prime Contractor of sites and locations that are declared a hostile zone within 48 hours after they are declared. The Government will also notify the Prime Contractor when a site or location is no longer considered a hostile zone as soon as the status changes.

C. Definitions:

1. Mission Essential Contractor Service: A service that is provided by a firm or individual under contract to DOD in support of sensitive military systems and is

Appendix C – Field Service Representatives 4 considered essential to support DOD’s mobilization and wartime mission during pending or actual hostilities. These services are considered mission essential because:

a) The Military Department cannot immediately perform the services by military or DOD civilian employees.

b) Not having the services immediately available would impact the effective operations of sensitive military systems or adversely impact the mission of deployed forces.

2. Sensitive Military Systems: Failure of these systems to perform their designated function would seriously jeopardize or impact the state or readiness of deployed combat units during pending or actual crisis situation.

3. Mission Essential Contractor Personnel: Contractor personnel who perform duties and responsibilities, which are critical for sustaining military operations.

4. Crisis Situation: When the Department of State in coordination with Department of Defense determines that the country's political and security environment has deteriorated and events have occurred or could occur which threaten American personnel or installation; and it might be prudent for dependents and non-essential personnel to depart host country or region.

5. Hostilities: Any pending or actual crisis situation or declared war.

6. Hostile Area: A geographical area in which hostilities are pending or occurring.

III. DEPLOYMENT

The following delineates Contractor’s personnel requirements for deployment and the Government provided services at the deployed location.

A. Individual Requirements:

Contractor shall ensure compliance with requirements for individuals eligible to deploy to FOLs per location specific guidance in the table below.

REQUIREMENT NOTE 380th SIGONELLA GUAM

CBERNE Training 1, 2, 3 X X Current Gas Mask Fit Test 1 X X Annual Medical/Dental X Department of Defense Contractor Personnel Office (DOCPER)

X

DoD IAA Cyber Awareness or 1 X X X Geneva CAC 1 X X X Letter of Authorization (LOA) X X X Passport X X X Security Clearance X X X Soggiorno Permit X Standard Immunizations X X X Visa X X

Appendix C – Field Service Representatives 5

Note 1: Must be obtained at a military installation Note 2: CBERNE training is required by Contractor’s assigned at applicable OCONUS locations only.

Training will be provided by the Government. Personnel deployed OCONUS, training will be provided at their assigned location or prior to deployment.

Note 3: With regards to deployment location changes, the Contractor and the Government will work together on a case-by-case basis.

B. Government Provided Services:

1. Provide Government contact’s name, address and telephone number at each

MOB/FOL.

2. The Government will provide same level medical care as military personnel

(emergency care) and casualty affairs.

3. Maintain cleanliness and implement good housekeeping in facilities, work area, and industrial areas.

IV. SAFETY

The Contractor shall be responsible for taking all reasonable steps and precautions to protect personnel and Government property associated with the performance of the contract. The Contractor personnel shall conform to the safety requirements contained herein for all activities related to the accomplishment of the work.

A. Contractor shall:

1. Comply with the Occupational Safety and Health Act and other applicable laws and regulations for the protection of Contractor personnel, as outlined in the PWS and Appendix H Safety.

2. Take all reasonable steps and precautions to protect personnel and Government property associated with the performance of the contract.

3. Maintain cleanliness and good housekeeping in the Contractor’s respective work areas IAW applicable AFOSH standard AFI 91-203 dated 15 June 2012 and/or local directives.

4. Advise the unit maintenance supervisor/superintendent or designated representative when procedures are not established or followed when such conditions could adversely impact system performance or contribute to an unsafe condition or hazard.

5. Ensure all Flammable liquids are handled and stored per AFOSH Standard 91-203, AF Consolidated Occupational Safety Standard. Suitable metal containers with self-closing lids shall be used for disposal of flammable waste and rags.

6. Follow the safety requirements contained in specific item technical orders, maintenance bulletins, commercial manuals, and manufacturers' handbooks when operating communications and electronic equipment.

7. Comply with General Safety practices contained in AFOSH Standard 91-203:

a) Chapter 24, Aircraft Flight Line-Ground Operations and Activities, section

24.15.3.1.

b) Chapter 30, Communication Cable, Antenna, and Communication Systems, section 30.3

c) Chapter 37, Office/Shop Computer and Automatic Data Processing Equipment

Appendix C – Field Service Representatives 6

(ADPE) and Facilities.

8. Handle and store Government property per AFJMAN 23-209, Storage and Handling of Hazardous Materials.

9. Ensure fire extinguishers shall not be moved from their designated locations and a clear access to each fire extinguisher will be maintained at all times.

10. Ensure all vehicle operations shall be in accordance with the installation traffic regulation.

11. Ensure all trash and flammable waste receptacles be emptied daily.

12. Not permit personnel to work on energized circuit equipment while wearing metal frame spectacles or jewelry (watches, rings, necklaces, earrings, etc.) made from conductive materials.

13. Not perform welding or cutting without prior approval of the Installation Fire Chief and the QAP or responsible military personnel.

14. Handle and dispose of all Hazardous Material/Hazardous Waste Material per 40- Series Code Federal Regulations (CFR).

15. Adhere to all local and base requirements.

B. Mishap Notification:

The Contractor shall comply with the mishap notification as defined in Appendix F Safety, PWS section 5.5.3. Mishap Notification/Investigation, and Safety Plan.

V. TRAVEL POLICY

A. Special Requirements

This section does not apply to normal business travel, which is defined as short-term travel in support of normal day-to-day CONUS business, management, or programmatic oversight and support.

1. Letters of Authorization (LOAs) will be approved by AFLCMC/WIG GH Program

Office and issued by the AFLCMC/WIGA Contracting Officer or their designated alternate to authorize travel. The date of assignment shall be mutually agreed upon between the Contractor & Government PMs, and approved by the Government CO or representative. Travel accomplished without an approved and authorized Letters of Authorization (LOAs) may jeopardize reimbursement of travel expenses and requires the PCO’s approval.

a) The ALFCMC/WIG Contracting Officer, or their designated alternate for authorization travel, will provide approval/denial within 72 hours of the submitted LOA request.

2. LOAs for the assignment of Contractor personnel will be tracked in the Synchronized Pre-deployment & Operational Tracker (SPOT) database. LOAs will be used for all locations unless otherwise specified.

a) SIGONELLA ONLY- DOCPER Technical Representative (TR) accreditation is required for Sigonella deployment personnel who will be stationed for more than 90 days within any 180 day period, starting with the first date of entry.

b) The Contractor shall maintain TR accreditation; the Contractor shall

Appendix C – Field Service Representatives 7 responsible for maintaining their Soggiorno Permit/Mission Visa.

3. Cost incurred as a result of initial and terminal travel by Contractor personnel from the Contractor’s facility to the site of work and travel from the site of terminal assignment to the Contractor’s facility are considered allowable items of cost for reimbursement under this contract IAW FAR 31.205-46.

4. The Government will not pay for Contractor personnel moves which replace Contractor personnel who have been voluntarily or involuntarily terminated from assignment to this contract for cause, due to valid acts of misconduct security violations, or other valid reasons mutually agreed to by the Contractor for non-performance on this contract, unless approved by the PCO.

5. Commercial air travel is allowable and allocable to this contract IAW contractor’s travel policy when flying air, coach, tourist class, or similar accommodations to the extent consistent with the successful and economical accomplishment of the mission for which the travel is being made. The Contractor is responsible for making reservations for travel within the CONUS and OCONUS.

6. Subject to the availability of space, Contractor personnel may be authorized to utilize military aircraft services at normal user rates in effect. Personal travel costs, which are not in support of this contractual effort, shall not be reimbursable under this or any other Government contract.

7. All TDY (Temporary Duty) and/or Long-Term Temporary Duty (LT TDY) Contractor personnel shall be in accordance with General Services Administration (GSA) guidelines, Department of Defense (DoD), and US Department of State (DoS) regulations and in accordance with Appendix D, Allowances. The Contractor shall achieve the best value to the Government while maintaining flexibility to support the mission. Costs shall be broken out to be easily identifiable by slot and location.

VI. SPECIFIC ROLES & RESPONSIBILITES

The role of FSR personnel supporting the EISS is that of a technical advisor, providing technical application and insight to Government personnel.

A. Roles and Responsibilities

1. Be qualified and physically capable to perform all required tasks, including those tasks which must be performed on the flight line and/or engine run-up areas.

2. Provide specialized technical advice and assistance to resolve maintenance and support problems with GH systems operational, maintenance, support equipment and support system (includes PSATs when not used in an exclusively training environment).

3. Provide guidance and instruction in the use of base assigned system peculiar support equipment, special tools and test equipment.

4. Advise the unit on system problems or potential problems or limitations.

5. Identify and recommend changes to improve the Human-Machine Interface (HMI).

6. Download data logs from the Launch Recovery Element (LRE) and Mission Control

Element (MCE) and transmit to Northrop Grumman as required to support sustaining engineering.

NOTE

Appendix C – Field Service Representatives 8

The USAF is responsible for management and oversight of the COMSEC program.

7. The Contractor shall physically protect and control COMSEC material in their possession or under their control at all times. The Contractor shall report any and all occurrences, circumstances, or acts that could jeopardize the security of COMSEC material(s). The Contractor shall adhere to all guidance, policy and directives for the use, control, storage, and protection of COMSEC.

8. Recommend local/field repair of components not currently authorized when such repair is within the capabilities of the personnel on-site and deemed advantageous to the government/mission.

VII. DOCUMENTATION REQUIREMENTS

The FSRs shall generate and complete documents as required.

A. The FSR shall:

1. Assist with and when tasked, take the lead in developing Maintenance Assistance

Requests, AFTO Form 22-Technical Manual Change Requests, SMR Code Change Requests and Deficiency Reports per governing directive, as applicable.

2. Document all maintenance which they perform. FSRs will perform timely (by end of day or before flight) data entry into the Air Force approved Maintenance Data Collection (MDC) System, whichever is earlier, all maintenance actions performed.

3. Maintain necessary aircraft/system forms or documentation per AF maintenance directives. The Government may provide documentation training for contractor personnel if requested.

NOTE

Use of Chain of Command is “Highly” encouraged.

4. Advise the MXG/CC, Maintenance Officer, Production Superintendent (Pro Super) or designated representative when procedures are not established or followed that could adversely impact system performance, contribute to an unsafe condition, or present a hazard.

5. Assist in developing or recommending new or improved procedures. This includes but is not limited to test and maintenance procedures, the use of maintenance software diagnostics, maintenance aids and test procedures to resolve complex system problems.

VII. MAINTENANCE ACTIONS (IF REQUIRED)

A. Government:

1. FSRs shall perform all maintenance actions in accordance with approved engineering direction and properly document these actions in applicable forms and maintenance data collection systems.

2. Engineering approval, verbal or written is required prior to using the procedure.

FSRs shall initiate the formal reporting process, AFTO 22, for engineering

Appendix C – Field Service Representatives 9 approval of verbal procedures within one (1) business day after action. If initial approval was verbal, FSRs shall document the verbal approval as part of the formal engineering approval process.

3. The maximum number of FSR documenting/reporting requirements that do not meet this requirement is two per year. FSR-performed depot tasks shall not interfere with FSR day- to-day responsibilities as determined by the Aircraft Maintenance Unit Production Supervisor (AMU Pro Super). In such cases, a contractor depot field team will be assigned to perform the task.

B. Specified Shortage Support Qualified FSR personnel may perform maintenance tasks when manning or skills shortages prevent accomplishment by assigned military technicians. This flexibility to “fill-in” for military technicians is limited in duration.

C. FSR Unique Maintenance Procedures & Authorization The FSR Unique Maintenance Procedures identified in the table below are authorized for use by qualified FSRs. Authorization is maintained by the Global Hawk Sustainment- Engineering Office at Robins AFB GA. All maintenance procedures shall be performed as specified by approved task number. Any change, revision, and/or update to an approved procedure shall be submitted to the Government at the following address for review and approval prior to use:

AFLCMC/WIGA

ATTN: Engineering 235 Byron Street, Suite A Robins AFB GA 31098

Doc # Procedure RW11173 Data Disc Burn RW13661 ESEU PS Diagnostic

RW1002964 EISS Internal NAV Simulation RW1004866 EISP Recovery (FSCK) Command RW1004867 O-Cart Compact Disk Data Extraction RW1007872 EPDU K1 and K3 Relay Test

D. FSR OEM Approved Engineering Procedures/Maintenance

NOTE

Prior to the start of any FSR level maintenance identified herein actions, the respective site lead shall provide a letter to both the local Contracting Officer Representative (COR) and the AFLCMC/WIGA COR (576acss.global.hawk @us.af.mil) identifying the name of the individual authorized to perform the task and certifying they are qualified to perform the task.

1. Contractor personnel identified by their responsible contractor as “depot

Appendix C – Field Service Representatives 10 qualified” technicians are authorized to perform the following actions without the need to request - 107 permission:

a) Replace the EISS Integrated Sensor Processor (ISP) VLA-150 SPARC

Module battery using procedures defined in Raytheon document, “Procedure for ISP (VLA- 150 SPARC Module) Battery Replacement”

b) Replace the EISS Integrated Sensor Processor (ISP) CPU-50 SPARC Module battery using procedures defined in Raytheon drawing 6583275

c) Replace the O-Cart DAWS Computer Assembly NVRAM Battery P/N BR2032 using OEM manual procedures

d) Replace the O-Cart I/O Chassis SPARC Module Assembly NVRAM Battery P/N M4T28-BR12SH1 using OEM manual procedures

III. OVER-THE-SHOULDER (OTS) TRAINING

In cooperation with the Air Force Engineering and Technical Services (AFETS) and responsible military personnel; FSRs shall conduct “Over the Shoulder” (OTS) assistance and training for Government personnel on delivered or newly installed systems.

A. Training:

1. AFETS and Contractor Maintenance personnel shall be considered as government personnel to the same level as Air Force military personnel with regard to training provided by FSRs.

2. A varied mix of contractor personnel performing tasks while government personnel observe and contractor personnel observance while the government personnel perform the tasks will accomplish OTS training.

3. OTS training shall be conducted in parallel with flying operations and the AMU Production Supervisor (Pro Super) will determine the extent to which training may delay or interfere with sortie generation.

4. FSRs shall perform OTS instruction and guidance on maintenance and operation techniques for inspection and repair of EISS fielded systems and equipment via demonstration and OTS guidance IAW published TO instructions and procedures.

5. The AMU Production Element is responsible to AMU, squadron, group and wing leadership for system status and the maintenance effort. The AMU Pro Super makes the decision on how much time should be spent on training and mentoring before the FSR is asked to step in and resolve the problem per the applicable TO or 00-25-107 guidance.

6. Problems requiring direct FSR intervention are indicative of military training deficiencies. FSRs will work with military maintenance leadership to identify training deficiencies and provide targeted informal training as requested.

7. FSRs will recommend technicians to military supervisor or their trainer for task certification when warranted/observed.

Appendix C – Field Service Representatives 11

8. FSRs may be tasked to assist with making training aids when required to clarify complex technical issues. FSRs are not expected to be instructor qualified for development or conducting formal courses.