Attch19MissionEssentialPlan.pdf

Raytheon Proprietary / Unclassified W1012135 Rev -

13 Nov 2020

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Export Controlled – See Title Page

Raytheon Technologies Intelligence and Space (I&S) Division

Global Hawk WEAPONS SYSTEM

Contractor Logistics Support (CLS) VI

Mission Essential Plan – Block 30 Sensor

SOW FA85288XXXXXX dated 3 Feb 2020 Contract No: FA8577-21-C-0002

USAF RFP: FA8577-20-R-0004

W1012135 Revision -

DESTRUCTION NOTICE: Destroy by any method that will prevent disclosure of contents or reconstruction of the document.

COPYRIGHT STATEMENT: Copyright © 2020, Raytheon Technologies This documentation/technical data was developed for Contract RFP Number: FA8577-20-R-0004 with the US Air Force.

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Mission Essential Plan – Block 30 Sensor

Approved By: Name Signature/Date

Originator

Christopher McBurney Electronic Approval and Date on File

Operational Support Engineering Chad Compton Electronic Approval and Date on File

Quality Engineer

Chief Engineer (PE) Tom Traczyk Electronic Approval and Date on File

Program Manager (PM) Electronic Approval and Date on File

Configuration Management (CM)

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Mission Essential Plan – Block 30 Ground

REVISIONS

REV DATE PAGES

AFFECTED

REMARKS

– 11/13/20 All Initial Development

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Table of Contents

1.0 Scope

2.0 Introduction

3.0. Applicable Documents

3.1. Government Documents

3.2. Raytheon Documents

4.0 Definitions

5.0. Responsibilities

5.1 Government / Prime Contractor Responsibilities

5.2. Raytheon FSR Responsibilities

6.0 Communications

7.0 Assumptions

8.0 Training and Readiness

8.1 Personnel Training Requirements

8.2 Crisis Response Process Flow

8.3 Surge Operations

8.4 Pandemic Reaction

9.0 Staffing

9.1 Staffing Prioritization

9.2 Notification/Mobilization

9.3 Essential Personnel Identification Timeline

9.4. Deployment Processing

9.5. Recruiting and Retention

9.6. Recruiting Approach

9.7. Retention Approach

10. FSR Operations

10.1 Operating Locations

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10.2 Deployed FSRs and Backup Personnel

10.3 Mission Essential Personnel

11. Acronym List

List of Figures

Figure 1. Crisis Response Process Flow

Figure 2. Essential Personnel Identification Timeline

Figure 3. Global Hawk Deployment Operations

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1.0 Scope

This Mission Essential Plan (MEP) is the governing document for execution of Global Hawk Block 30 Sensor operations including Field Service Representative (FSR) operations. It defines minimum essential provisions for all aspects of Global Hawk Block 30 Sensor operations including responsibilities, communications, assumptions, training and readiness, staffing, and specific FSR operations.

2.0 Introduction

Raytheon Technologies Intelligence and Space (I&S) is committed to sustaining excellent support to our customers and warfighters. This mission essential plan defines processes and provisions for normal operations, as well as for events of crisis, hostility, or pandemic. This document also defines minimum provisions and personnel requirements, as detailed in the Training and Readiness, Staffing, and FSR Operations sections and provides a standardized set of definitions, procedures, and flowcharts that document the logistics, technical aspects, roles/responsibilities, actions, and staffing concepts necessary to support these requirements. This document will be reviewed annually or when changes are warranted to ensure the document is current and adequately addresses any new requirements.

3.0. Applicable Documents

The section contains relevant program documentation for all aspect of Global Hawk Block 30 ground operations.

3.1. Government Documents

The following government documents provide material that supports Global Hawk Block 30 Sensor operations as well as information provided by this document.

MIL-STD-882D Standard Practice for System Safety

MIL-STD-1472F Human Engineering

MIL-STD-470B Maintainability Program Requirements (for System and Equipment)

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MIL-STD-461E Electromagnetic Emissions and Susceptibility Requirements for the control of Electromagnetic Interference

MIL-PRF-49506 Performance Specification Logistics Management Information

TM-86-01J/T Technical Manual Contract Requirements

DFARS 252-237-7023 Continuation of Essential Contractor Services

3.2. Raytheon Documents

DS40213-009 Global Hawk Parts Management Plan (PMP)

DS40213-050 Global Hawk Approved Materials and Process and Processes List

DS40213-051 Global Hawk Hazardous Material Management Plan

DS40213-071 Program Quality Plan (PQP)

5213024 Failure Reporting, Analysis and Corrective Action System (FRACAS) Plan for Global Hawk

5213016 Work Product Management/Stakeholder Involvement Plan (WPM/SIP) for Global Hawk

5213028 Customer Contact & Communication Plan for Global Hawk

CQR 3465 CLS Contract Quality Requirements

RW3158 Configuration Management Operating Plan (CMOP)

RW1001211 Global Hawk Production and Contractor Logistics Support Programs Measurement & Analysis Plan

AR40213-183 Global Hawk Radar Field Return Rework Requirements

RW1002955 Reliability & Maintainability (R&M) Plan for Global Hawk

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RW1003060 Supportability Plan for Global Hawk

ST5188000 Global Hawk Document/Specification Tree

WP40213-5000 Anomaly Technical Investigation Process

4.0 Definitions

(1) Mission Essential Contractor Service: A service that is provided by a firm or individual under contract to Department of Defense (DOD) in support of sensitive military systems and is considered essential to support DOD’s mobilization and wartime mission during pending or actual hostilities. These services are considered mission essential because:

(1) the Military Department cannot immediately perform the services using military or DOD civilian employees and (2) not having the services immediately available would (a) impact the effective operations of sensitive military systems or (b) adversely impact the mission of deployed forces.

(2) Sensitive Military Systems: Failure of these systems to perform their designated function would seriously impact the state or readiness of deployed combat units during pending or actual crisis situation.

(3) Mission Essential Contractor Personnel: Contractor personnel who perform duties and responsibilities that are critical for sustaining military operations.

(4) Overseas: All locations outside continental United States.

(5) Crisis Situation: When the Department of State in coordination with Department of

Defense determines that: (1) the country's political and security environment has deteriorated and events have occurred or could occur which threaten American personnel or installation; and (2) it might be prudent for dependents and non-essential personnel to depart.

(6) Hostilities: Any pending or actual crisis situation, or declared war.

(7) Hostile Area: A geographical area in which hostilities are pending or occurring.

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5.0. Responsibilities

5.1 Government / Prime Contractor Responsibilities

(1) The Government / Prime contractor will notify Raytheon I&S of sites or locations that are declared a hostile zone within 48 hours after they are declared. The Government / Prime contractor will also notify Raytheon I&S when a site or location is no longer considered a hostile zone as soon as the status is changed.

5.2. Raytheon FSR Responsibilities

(1) Note: During crisis or hostilities, all Raytheon personnel shall be under the same Force Protection Condition (FPCON) level as the military in Outside Contiguous United States (OCONUS) locations.

(2) Raytheon personnel shall be responsible for performing all or any designated functions under contract during any crisis occurring at the performance site as directed by the U.S.

authority having operational cognizance over the site.

(3) Raytheon personnel shall prioritize to support all or any specifically designated portions of the functions to be accomplished under this contract during hostilities.

(4) Notwithstanding any other provisions of this contract, Raytheon agrees that, in the event of the occurrence of any crisis, the Government shall have the unilateral right to extend performance of this contract under the same terms and conditions as long as the crisis exists subject to negotiation of an equitable adjustment.

(5) Where services are performed within a crisis location, Raytheon’s employees will be covered by the Defense Base Act (42 USCA 1651) and the War Hazard Compensation Act (42 USCA 1701) for the duration of the crisis or until such time that the employees are relieved by United States Government military or civilian personnel, whichever is sooner.

This coverage replaces the standard commercial group insurance, which is normally void when such hazardous conditions exist. It is Raytheon’s responsibility to justify the inclusion in this contract of any additional costs incurred for commercial insurance coverage over and above that provided by these Acts.

(6) Copies of employees’ memorandum of understanding (MOU) shall be made available to the Government upon request.

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6.0 Communications

Raytheon I&S has implemented a number of processes in order to mobilize mission essential personnel in an event of a crisis or a pandemic. Every Raytheon I&S FSR at all OCONUS locations is provided with a cellphone. They are instructed to keep the cellphones with them at all times.

In an event of a crisis, it is expected that the FSRs are reachable through their cellphones in order to receive instructions on what to do next.

A recall roster is also set up at every site. It contains the address, phone number, email, and dependents of all the FSRs.

Periodically and randomly, a recall of personnel drill is conducted where communication is made to the Site Lead to contact and confirm status of all assigned personnel and then return the results back to the initiator.

All current Raytheon I&S FSRs are briefed about their roles and responsibilities during a crisis.

The details of their responsibilities are also included in their memorandum of understanding which they signed during the deployment out-process.

7.0 Assumptions

(1) Vacation/time-off will be cancelled until backfill is available. When backfill is available, vacation/time-off should still be minimized to a non-interfering basis.

(2) Crisis at multiple Global Hawk locations will require prioritization based on war fighter support requirements.

(3) Letters of Identification (LOIs) will be provided by the Government prior to any deployment or personnel movements required.

(4) FSRs may require additional mobility training/immunizations prior to deployment.

8.0 Training and Readiness

Raytheon is well positioned to provide required support of the CLS Contract PWS Mission Essential requirements through a process that includes formal Air Force and Raytheon, Systems Engineering and “hands-on-the job” training to facilitate cross utilization readiness. All Raytheon

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EISS FSRs, whether domestic or overseas, will maintain the same posture as the FSRs at the site most difficult to deploy to. All will maintain passports etc. and will be prepared to process medical readiness requirements with little or no notice. Raytheon will maintain a group of FSR backfill personnel that will also be subjected to the training and immunizations required for deployment to the FOLs & MOB as needed.

All Raytheon FSRs are trained in technical areas across the program and are technically capable of backfilling during a crisis. Prior to deployment, FSRs also take the following Air Force courses:

CBRNE Defense Training Explosive Ordinance Reconnaissance

Level 1 Antiterrorism Training

Law of Armed Conflict Self-Aid and Buddy Care Information Assurance

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8.1 Personnel Training Requirements

Personnel training requirements for Global Hawk Block 30 Sensor Operations are as follows:

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8.2 Crisis Response Process Flow

Figure 1 shown below is a typical crisis response process flow.

Figure 1. Crisis Response Process Flow

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8.3 Surge Operations

Surge operations requirements in duration of 30 days or less will be identified by the Raytheon Site Lead in close coordination and communication with the on-site NG Site Lead and Raytheon Program Management. Staffing for the 30 day surge would be provided as follows:

1. Support would be provided by a number of dedicated Field Engineers currently assigned to the impacted FOL.

2. Secondary support could be provided by Back-Up FSRs as listed in Table 2.

3. In addition, Surge requirements could be supported by cross-utilizing existing FSR Team members from site to site

4. Tertiary support could be provided by in-plant design/repair engineers. This would only be on a short-term basis as their absence would create backlog/slippage of important in plant work.

5. In support of attrition, Raytheon will hire/train new FSRs to replace/build up FSR levels.

8.4 Pandemic Reaction

In the event of a pandemic outbreak in one of the theaters, Raytheon would support operations in the following sequence:

1. Support would be provided by the dedicated Field Engineers currently assigned to the impacted FOL.

2. In addition, these requirements could be supported by cross-utilizing existing FSR Team members from site to site

3. Tertiary support could be provided by in-plant design/repair engineers. This would only be on a short-term basis as their absence would create backlog/slippage of important in plant work.

4. In support of attrition, Raytheon will hire/train new FSRs to replace/build up FSR levels.

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9.0 Staffing

Raytheon I&S employs a staffing approach that is site-specific to each Global Hawk field location.

Immediately after crisis or pandemic is declared at a location, Raytheon I&S will begin the process of identifying additional essential personnel to support any possible backfill need. If the government changes the mission support requirements, FSRs will increase their work load as much as possible to accommodate until additional backfill arrives. Raytheon I&S will identify additional essential personnel from other CONUS Global Hawk field locations. The identified personnel will be readily available, technically qualified and mission ready (i.e. current with mobility requirements).

In this section, Raytheon will clearly demonstrate the following key elements to maintaining a healthy and robust Mission Essential Plan:

• Demonstrate sound procedures to attract and retain qualified management and technical personnel. Provide a thorough summary of minimum qualifications, certifications, and credentials for the personnel to provide successful execution of the PWS requirements throughout the life of the contract. Demonstrate the capability to create and maintain a work environment that cultivates on-going personnel commitment and motivation.

• Demonstrate the ability to provide Field Support Representatives and Trainers to field locations through our tried and true deployment process that has been used to satisfy and exceed customer expectations on multiple current and past Department of Defense contracts.

Raytheon’s process of deploying FSRs is a staple in our success on multiple programs and will be utilized in the support of this contract.

• Demonstrate sound management processes to provide continuity of mission support and contract performance to include efficiently phasing in resources and trained/qualified personnel required to assume contract tasks and responsibilities at contract start.

• Demonstrate sound training practices in development and instruction, for use in the field.

Raytheon’s training process is cutting edge and utilizes state-of-the-art training technologies and techniques.

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9.1 Staffing Prioritization

During a crisis, there may be multiple staffing needs at a number of field locations. Raytheon I&S will prioritize based on mission requirements to work through these staffing needs in order to support the customer and the warfighters.

Promptly identify and out-process additional personnel for continuity of operations –

Raytheon I&S has a large number of FSRs at various Contiguous United States (CONUS) Global Hawk sites and a pool of engineers available in El Segundo, CA that can be leveraged to provide additional personnel to locations in crisis.

Accommodating vacation/time-off requests during a crisis or pandemic –

Vacation and time-off requests are cancelled during the first 30 days of the crisis. If the crisis is prolonged, vacation and time-off requests are allowed on a non-interfering basis if backfill replacement is identified to ensure good crew morale and prevent burn-out.

Evacuation of dependents –

During a crisis, the host country’s political and security environment will be compromised. It will be prudent for dependents to depart. Raytheon I&S will work to ensure that dependents depart from the country promptly and safely.

9.2 Notification/Mobilization

The rapid acquisition mobilization of resources to continue FSR operations for 30 days will be accomplished using the following procedures:

1. Upon receipt of contractual direction from the Government that Surge Support is required, Raytheon Technologies-Intelligence and Space (I&S) will execute this plan.

2. Raytheon FSR Management Team will coordinate with Program Management on the level of need and duration of FSRs efforts to sustain mission operations, including surge operations.

3. Raytheon FSR Management Team will notify FSR resources (as listed below in Surge and Pandemic Reaction Paragraphs) for immediate deployment or redeployment

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4. Activate/Deploy FSRs into impacted or surging Forward Operating Location (FOL)

5. Alert and notify engineering or FSR resources for “step-up” to readiness to deploy/rotate

6. Begin rotations, if required

7. Reconstitution

9.3 Essential Personnel Identification Timeline

In the event of a crisis, Raytheon I&S is committed to move as quickly as possible from the initiation of essential personnel identification to their actual availability on site. Figure 2 on the next page shows the time lapse of a typical essential personnel identification timeline.

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Determination that additional essential personnel is required

Identify appropriate FSR

FSR needs backfill?

Send plant backfill

Process LOI request

Outprocess

FSR Travel

Yes

Day 1

Day 5

Day10

No

Day 30

Figure 2. Essential Personnel Identification Timeline

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9.4. Deployment Processing

The deployment out-process requires the FSR to work with Raytheon’s admins, Northrop Grumman’s deployment manager, and the military. Among the required tasks are:

Acquiring a Letter of Authorization (LOA) Acquiring a Common Access Card (CAC) Medical Physical Dental Exam Work visa (if necessary) Host nation’s base access Medical Intelligence Briefing Immunizations o The Anthrax vaccine is required for FSRs performing work in the CENTCOM Area of Responsibility (AOR) for greater than 15 days.

Lab Work

9.5. Recruiting and Retention

Raytheon and its highly skilled Field Service Representatives have been invaluable to the success of mission operations. Providing the right people, with the right set of skills, at an affordable cost has enabled Raytheon to successfully fill dynamic staffing needs with eminently qualified personnel in support of program deployment requirements and demanding operational tempo.

For more than 30 years, Raytheon has provided reliable mission-critical support the customer could count on anywhere in the world on multiple programs with great success. Raytheon’s ability to efficiently administer FSRs worldwide is the cornerstone of our process.

Raytheon has a proven track record of effectively recruiting, training, mobilizing, and retaining a highly experienced, knowledgeable, and productive workforce consisting of management and technical personnel. Our achievements are evident from our successful employee retention rates; we keep our experience levels high by working proactively to retain our current FSRs. In addition, we draw on our proven approach to hiring new talent by recruiting from within our team’s current FSRs, development labs and from our pool of military personnel who are departing from operational units. We select pre-trained individuals with the proper security

Page: 15 clearances when possible, minimizing the ramp-up time for new employees and allowing us to react quickly and to immediately deploy personnel as required. Through our long history and experience supporting the other programs, we have developed and utilize a comprehensive, process-based, web-enabled database to manage our employee training and mobility data enabling us to match employees to positions based on skill sets. Our proactive approach to training keeps our staff technically proficient and ready to deploy.

9.6. Recruiting Approach

Raytheon has a proven ability to hire talented, cleared people with direct experience on the systems they will support. With current Field Support Representatives (FSRs) that average 13 years of experience, over half possess a college degree – we believe none of our competitors can provide a more experienced or knowledgeable workforce. We are confident that the productivity levels of our CFSRs are second to none.

A major cross section of our FSRs is ex-military personnel with proficiency in using and/or maintaining military systems. This provides a distinct advantage since the FSR workforce is typically embedded in a military unit and must be able to work effectively in that environment.

Raytheon communicates with prospective ex-military employees through Military Job Fairs and sends job openings information to the employment office at military bases. The base employment office then provides this information to separating or retiring military members as part of their Transition Assistance Program. We do not influence active duty members to leave the service to seek employment with our company nor do we discuss employment with military personnel until they have already committed to separate or retire.

Another source of talent is CFSRs transferring from our OEM engineers group, moving from in-plant development work to operational support. Our cooperative intra-business employee “search and share” initiative ensures we keep the best talent within the programs that we support. This employee movement provides broad and versatile systems support and infuses OEM engineering expertise into the FSR domain. Typically, new hires from both the ex-military and OEMs are not only experienced on the systems but have active security clearances.

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9.7. Retention Approach

Essential to our Team’s success and that of our customers is the retention of our experienced FSR workforce. Our straight forward approach to retention is based on compensation, communication, responsive management, company benefits, and career incentives geared to appeal to the specific needs of our FSR base. We understand that the demands placed on FSRs often far exceed those expected of a civilian workforce and include long hours, unpredictable shifts, undesirable locations, and exposure to risk.

One of the most effective ways to offset these hardships is through compensation. Similar to the military’s use of hazardous duty pay, pro pay, and reenlistment bonuses, the various allowances paid to the FSR provide significant motivation for these employees to endure these hardships.

The different forms of compensation help keep costs down by targeting only those FSRs experiencing hardships on a site-by-site basis, as compared to raising all FSR salaries. Some of the allowances available on a case-by-case basis include: Shift Differential and Hardship (Difficult to Staff, Mobility Incentive, and Completion Bonuses. Other forms of recognition include Achievement Awards and Spot Awards, which are funded by individual companies to reward outstanding employees. Collectively, these provide cost-effective targeted incentives that are the foundation of our retention approach.

Raytheon stays responsive to FSR needs through daily communication with the sites, and semi-annual satisfaction surveys, and daily communications with each site enable emerging personnel issues to be addressed quickly and effectively. Our semi-annual FSR site surveys provide unfiltered feedback on FSR concerns. Our most recent survey asked our entire workforce which aspects of their work environment and benefits were most important to them. After prioritizing their responses, we addressed the factors they value most.

10. FSR Operations

The Intelligence and Space division of Raytheon Technologies provides field service support for Global Hawk Block 30 operations at locations around the world. Raytheon Field Service Representatives (FSRs) function as on-site Subject Matter Experts (SMEs) to support program requirements, test activities, and program execution. FSR responsibilities include directing and performing new hardware/software installation, removal and installation of existing system

Page: 17 components, system component repair and troubleshooting, maintenance, and operation of all aspects of the Global Hawk Block 30 system. In addition, Raytheon FSRs utilize schematics, drawings, specifications, test procedures, repair procedures and both General Purpose Electronic Test Equipment (GPETE), as well as program-specific Special Test Equipment (STE) in support of their program role as on-site SME. This includes performing routine system maintenance & computer system administrative functions, analysis of system operations, fault detection, isolation, and correction of computer systems and individual peripheral devices.

In addition to site-specific technical support, Raytheon FSRs are always ready for deployment to various CONUS/OCONUS sites for extended terms, including deployment to remote international locations with little notification. This includes the readiness and training to deploy to challenging environments that may include harsh living conditions (extreme heat and cold, deployed living conditions and/or hostile work environment. Participate in training at various U.S. locations prior to deployment.

Raytheon FSRs also have a range of non-technical responsibilities including providing on-site training in the operation, maintenance, and repair of the Block 30 system, providing support in obtaining program data & documentation (drawings, test data, etc.) through proper channels, and evaluating and documenting field operational capability and reporting results to the customer and program office.

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10.1 Operating Locations

Operating locations for Global Hawk Block 30 Sensor operations are detailed in Figure 3 below:

Figure 3. Global Hawk Deployment Operations

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10.2 Deployed FSRs and Backup Personnel

Identified field personnel for Global Hawk Block 30 Sensor operations are as follows:

10.3 Mission Essential Personnel

In times of crisis or pandemic, it’s essential that a program’s ability to continue operations remains uninterrupted. Defense contractors such as Raytheon Technologies maintain mission essential personnel plans and provisions depending on the particulars of the contract & program.

These plans, required by DFARS 252.237-7023 (Continuation of Essential Contractor Services), facilitate mission-essential functions in extended crisis situations, including pandemics, which are explicitly noted in the DFARS. As a crisis or pandemic occurs, defense contractors should check whether their contracts include this clause and assess their readiness to implement the requirement, if the DOD requests activation of the company’s plan.

DFARS 252.237-7023, promulgated partially in response to the 2009 H1N1 influenza pandemic, governs contractor performance of essential contractor services that support mission-essential functions. Under the clause, mission-essential functions include “those organizational activities

Page: 20 that must be performed under all circumstances to achieve DOD component missions or responsibilities,” without the performance of which DOD’s ability to provide vital services or exercise authority, direction, and control would be significantly impaired. These functions generally do not include all services provided under a contract, but rather, only those the contract specifically identifies as essential. Common examples include services that support vital systems, such as ships leased, owned, or operated to support military missions, associated base and installation support activities, and similar services provided under the Security Assistance Program to foreign military sales customers.

Mission-essential services plans generally must identify any provisions for acquiring essential personnel and resources to support continued operations for 30 days, or until normal operations are resumed. These plans are intended to address challenges posed in maintaining essential contractor services during crises, including delays between activating the plan and personnel availability on-site, established alert and notification procedures for mobilizing essential personnel, and other issues.

When necessary, Contracting Officers will notify defense contractors to activate their plans, and may also request that contractors update existing plans as necessary in light of the current outbreak and submit any changes for approval. If a contractor anticipates not being able to perform any of the essential contractor services identified in its plan, the contractor is required to “notify the Contracting Officer or other designated representative as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations.” Contractors also may be called upon to provide training or other support to Government or other contractor personnel to ensure that they can perform essential services if the contractor cannot.

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11. Acronym List

AOR – Area of Responsibility

CAC – Common Access Card

CBRNE – Chemical, Biological, Radiological, Nuclear, and Explosives

CONUS – Contiguous United States

DGPS – Differential Global Positioning System

DFARS – Defense Federal Acquisition Regulation

DOD – Department of Defense

FSR – Field Service Representative

FPCON – Force Protection Condition

FSR – Field Support Representative

GPETE – General Purpose Electronic Test Equipment

I&S – Intelligence and Space

LOA – Letter of Assignment

LOI – Letters of Introduction

OCONUS – Outside Contiguous United States

WBIU – Wideband Interface Unit