Architecture_Questionnaire.pdf
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- Solicitation number
- 465
- Issued by
- Los Angeles County, San Francisco City, California
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Architecture Questionnaire for Transit Ridership Software Procurement
This is an Architecture Questionnaire document prepared by the Information Services Department of the City of Santa Monica, California for evaluating vendors responding to the Transit Ridership Software for National Transit Database (NTD) Reporting procurement. The questionnaire serves as an evaluation tool to assess proposed software solutions across eight key technical and operational dimensions. Vendors are required to provide detailed responses covering architecture components and their relationships, technology stack specifications, user experience design, system integrations with existing City infrastructure, configuration and customization capabilities, user and access management protocols, maintenance and support structures, and reporting and business analytics functionality. The RFP response deadline is March 2, 2026 at 3:00 PM, with questions due by January 27, 2026. The City seeks a three-year initial contract term with two optional one-year renewals.
The questionnaire specifically requires vendors to address integration capabilities with the City's enterprise ecosystem, including Tyler ERP (Munis), ServiceNow, SharePoint, Laserfiche, and Tableau, while documenting cloud deployment architecture, data migration strategies, API capabilities, and compliance with ADA Guidelines WCAG 2.1 standards. Vendors must demonstrate their proposed solutions' compatibility with existing Trapeze FX/Blockbuster scheduling and Clever Devices CAD/AVL systems, detail their approach to user access management through identity providers such as Microsoft Entra ID, and provide comprehensive information on enhancement request processes, system issue escalation procedures, SLAs, training programs, and disaster recovery planning. The City prefers Software as a Service (SaaS) or vendor-hosted deployment models and does not prefer on-premise solutions. Qualified vendors must provide at least three current client references with similar FTA NTD reporting experience and demonstrate prior successful FTA approval for APC data at other transit agencies.
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Information Services Department 1685 Main Street, Room 105 Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 Last Modified: 2024-11-27 Modified By: Prasanna Joshi
Technology + Architecture Questionnaire 1 Architecture Review
- List different Components (Modules) of solutions
- Provide Components (Modules) Relationship diagram (Static).
o How different components are related to each other?
- Provide Components (Modules) Interaction Diagram (Dynamic).
o How do different components interact with each other based on different scenarios?
- Provide the conceptual architecture diagram.
o Connection from cloud to on-premise devices.
o The connection among various SaaS modules on the cloud.
2 Technology Review
- List of programming languages used to create back-end and front-end of proposed solution
- Details of database utilized to store the City’s data (multi-tenant/single-tenant environment)
- List Cloud provider and Cloud server locations
- How many environments are proposed?
- How does the code promotion/migration work from development/staging to production (for internally within your organization)?
3 User Experience
- Provide a list of all the URLs/desktop applications needed as part of the solution.
- Details of all user personas and how they will access different components of the systems.
- List front-end technologies used to create a solution.
- List any front-end framework utilize for creating the solution
- Details of how the product(s) work device/browser agnostic.
- Details of how the product(s) supports ADA Guidelines: WCAG 2.1 o Web content and mobile apps are readily accessible and usable by individuals with disabilities.
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1
4 Integrations Review
- Details of data migration strategy.
- Integrations o List out-of-the-box integration available.
City’s ecosystem: Enterprise Core Technology Document attached.
o Procedure to create “Custom” integrations.
o API capabilities.
Is there Open API available? What are the access methods?
Could API be used for bi-directional data transfer?
Requirements for accessing APIs.
• Any pricing limitations
5 Configuration + Customizations
- How are the customizations to the solution handled?
o What technical skills are needed for customizations?
- What are the requirements for configuration changes?
o What technical skills are needed for configuration changes?
- How often is the solution upgraded? (quarterly/yearly?)
o Does the customer control the upgrade path and lifecycle?
o How many previous versions are supported?
- Are the customizations compatible with system upgrades?
6 User + Access Management Review
- Details on integrating with identity and access management provider (Microsoft Entra ID, etc.).
- How is the user authorization handled?
o Groups and ACL Integrate with AD groups?
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 o What does the management of ACL look like?
What skills are needed?
o What is the granularity of Access?
Row-level/field-level control?
7 Maintenance + Support
- How are the enhancement requests submitted and prioritized?
- How are the system issues handled? (Share SLA)
- What is the escalation point for these issues?
- What kind of training paths are available for technical and business users?
- Any user community?
- What are the options for monitoring/alerting downtime?
- Provide a product roadmap for the next three years
- What is the proposed solution for business continuity planning and/or disaster recovery?
8 Reporting and Business Analytics
- What Operational Reports are provided as part of the solution?
- How does the customer create new KPIs?
- Integration/Adaptor for any leading dashboarding solutions (Tableau, PowerBI etc.)?
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