Architecture_Questionnaire.pdf
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- Solicitation number
- 465
- Issued by
- Los Angeles County, San Francisco City, California
About this file
This is a Technology and Architecture Questionnaire document prepared by the City of Santa Monica Information Services Department to evaluate proposed transit ridership software solutions for National Transit Database (NTD) reporting compliance. The questionnaire outlines eight comprehensive evaluation categories that vendors must address in their proposals: Architecture Review (component modules, relationships, and interaction diagrams), Technology Review (programming languages, database architecture, cloud providers, and code promotion procedures), User Experience (URLs, applications, user personas, front-end technologies, device/browser compatibility, and ADA/WCAG 2.1 accessibility compliance), Integrations Review (data migration strategy, out-of-the-box and custom integrations, API capabilities), Configuration and Customizations (customization handling, configuration requirements, upgrade frequency and compatibility), User and Access Management Review (identity and access management integration, authorization procedures, and access granularity), Maintenance and Support (enhancement request procedures, issue handling and SLAs, escalation protocols, training options, monitoring capabilities, product roadmap, and business continuity/disaster recovery planning), and Reporting and Business Analytics (operational reports, KPI creation, and integration with dashboarding solutions such as Tableau or PowerBI). The document was last modified on November 27, 2024 by Prasanna Joshi and represents version 3.1 of the evaluation criteria.
The questionnaire serves as a standardized assessment tool to ensure vendor proposals comprehensively address the City's technical requirements for integrating with existing systems including Trapeze FX/Blockbuster scheduling, Clever Devices CAD/AVL systems, Tyler ERP (Munis), ServiceNow, SharePoint, Laserfiche, and Tableau. The evaluation framework emphasizes cloud-based SaaS or vendor-hosted deployment models, compatibility with the City's 195-bus fleet (71 equipped with APCs), and adherence to FTA reporting standards. Vendors must demonstrate proven experience with APC data approval at other transit agencies and provide references demonstrating successful NTD compliance implementation.
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Text version
Information Services Department 1685 Main Street, Room 105 Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 Last Modified: 2024-11-27 Modified By: Prasanna Joshi
Technology + Architecture Questionnaire 1 Architecture Review
- List different Components (Modules) of solutions
- Provide Components (Modules) Relationship diagram (Static).
o How different components are related to each other?
- Provide Components (Modules) Interaction Diagram (Dynamic).
o How do different components interact with each other based on different scenarios?
- Provide the conceptual architecture diagram.
o Connection from cloud to on-premise devices.
o The connection among various SaaS modules on the cloud.
2 Technology Review
- List of programming languages used to create back-end and front-end of proposed solution
- Details of database utilized to store the City’s data (multi-tenant/single-tenant environment)
- List Cloud provider and Cloud server locations
- How many environments are proposed?
- How does the code promotion/migration work from development/staging to production (for internally within your organization)?
3 User Experience
- Provide a list of all the URLs/desktop applications needed as part of the solution.
- Details of all user personas and how they will access different components of the systems.
- List front-end technologies used to create a solution.
- List any front-end framework utilize for creating the solution
- Details of how the product(s) work device/browser agnostic.
- Details of how the product(s) supports ADA Guidelines: WCAG 2.1 o Web content and mobile apps are readily accessible and usable by individuals with disabilities.
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1
4 Integrations Review
- Details of data migration strategy.
- Integrations o List out-of-the-box integration available.
City’s ecosystem: Enterprise Core Technology Document attached.
o Procedure to create “Custom” integrations.
o API capabilities.
Is there Open API available? What are the access methods?
Could API be used for bi-directional data transfer?
Requirements for accessing APIs.
• Any pricing limitations
5 Configuration + Customizations
- How are the customizations to the solution handled?
o What technical skills are needed for customizations?
- What are the requirements for configuration changes?
o What technical skills are needed for configuration changes?
- How often is the solution upgraded? (quarterly/yearly?)
o Does the customer control the upgrade path and lifecycle?
o How many previous versions are supported?
- Are the customizations compatible with system upgrades?
6 User + Access Management Review
- Details on integrating with identity and access management provider (Microsoft Entra ID, etc.).
- How is the user authorization handled?
o Groups and ACL Integrate with AD groups?
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 o What does the management of ACL look like?
What skills are needed?
o What is the granularity of Access?
Row-level/field-level control?
7 Maintenance + Support
- How are the enhancement requests submitted and prioritized?
- How are the system issues handled? (Share SLA)
- What is the escalation point for these issues?
- What kind of training paths are available for technical and business users?
- Any user community?
- What are the options for monitoring/alerting downtime?
- Provide a product roadmap for the next three years
- What is the proposed solution for business continuity planning and/or disaster recovery?
8 Reporting and Business Analytics
- What Operational Reports are provided as part of the solution?
- How does the customer create new KPIs?
- Integration/Adaptor for any leading dashboarding solutions (Tableau, PowerBI etc.)?
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