Exhibit C2 - Custodial QASP.pdf

46.401(a) (2).

Describes the methods of surveillance for the GSA to identifying quality levels in accordance with FAR Part

Identifies the performance quality level standards in accordance with FAR Part 37.601(a) (2).

(1).

Identifies the performance objectives based upon the PBSOW and in accordance with FAR Part 46.401(a)

Defines the roles and responsibilities of participating government officials.

The QASP is intended to accomplish the following:1.

URPOSE OF THE QASPA.P

the CO or their designee.

responsible for capturing the appropriate Contractor performance information that will be entered into CPARS by executed in accordance with the contract requirements. The regional Property Management operations office is contracted and delivered as agreed upon. The systems also help ensure that contract awards and deductions are Assessment Reporting System (CPARS)” or successor system assist GSA in obtaining those services that are Inspections conducted through the QASP and histories of Contractor performance in the “Contractor Performance corrective actions.

Contractors' inspection forms, service call logs, tenant reports, tenant satisfaction surveys, and the timeliness of periodically validates the execution of the Contractors' quality control programs by reviewing such areas as the the custodial and related services contracts and focusing on the Contractors' quality control programs. The GSA quality assurance by ensuring that the Contractors are achieving the performance quality levels required under to the degree that services performed or outcomes achieved meet contract standards. The role of the GSA is intended to ensure that the required performance quality levels are achieved and that the total payment is related In accordance to Federal Acquisition Regulation (FAR) Part 37.601, performance-based contracting methods are

Performance-Based Statement of Work (PBSOW) for custodial and related services.

(GSA) with an effective surveillance method for monitoring and evaluating the Contractor's performance under a This Quality Assurance Surveillance Plan (QASP) is designed to provide the General Services Administration

INTRODUCTION

CONTRACT No. 47PH02XXDXXXX

(QASP)

QUALITY ASSURANCE SURVEILLANCE PLAN

CUSTODIAL SERVICES

EXHIBIT JC2

Establishes a method to provide feedback to the Contractor regarding quality and timeliness of the service performance, i.e., copies of inspection forms, copies of tenant reports, data on tenant satisfaction scores;

and any other drivers or measures of performance that are required by the CO or their designee.

Establishes timeframes for communication and performance improvement if needed.

Establishes specified procedures for changes to the contract price when services are not performed or do not meet contract requirements in accordance to FAR Part 37.601(a) (3).

2. The Contractor has developed a Quality Control Plan (QCP) that establishes procedures and responsibilities for controlling the quality of work to be performed. The Contractor is responsible for the implementation of the QCP.

B. ROLES AND RESPONSIBILITIES OF GOVERNMENT OFFICIALS

1. The following Government officials shall participate in assessing the quality of the Contractor's performance. Their roles and responsibilities are described as follows:

The Contracting Officer Representative (COR) is designated by the CO. The COR is responsible for monitoring, assessing, recording, and reporting on the performance of the Contractor. The COR shall have the primary responsibility for completing the forms that will be used to evaluate the Contractor’s performance.

The CO shall have overall responsibility for overseeing the Contractor's performance. The CO shall be responsible for the monitoring of the Contractor's performance in the areas of contract compliance and contract administration, reviewing of COR's assessments of Contractor performance, and resolving any discrepancies that may arise between the parties involved.

C. TYPES OF WORK TO BE PERFORMED

1. The Contractor performance in providing the following custodial and related services shall be evaluated by the Government.

Standard Services Interior Exterior o Snow and Ice Removal o Grounds Maintenance

Above Standard Services

Service Calls

Communication Plan

Solid Waste/Trash Disposal and Removal

Recycling

Environmental/Recycling Reporting

Integrated Pest Management Plan

Other services or requirements as specified in Section C

D. METHODS OF SURVEILLANCE

The method of surveillance is based on the performance criteria of the contract terms and specifications.

Each requirement describes the tasks to be performed and the standard for successful performance. The GSA intends to monitor and evaluate the Contractor's performance based on any or all of the following four

(4) surveillance methods:

-Periodic Surveillance Inspections: This method consists of selected surveillance tasks by the Government that do not require 100% inspection or are performed on a random basis. The CO or their designee shall evaluate the Contractors reports, surveys, etc., on a weekly, biweekly, monthly or quarterly basis.

-Tenant Interviews: All tenant concerns received through the CO or their designee shall be documented and evaluated on a planned schedule developed by the CO or their designee. This method will help the CO or their designee focus on areas that require further action from the CO.

-Service Call Documentation: This method of surveillance shall provide information to the CO or their designee such as identification of the types of service calls received, the frequencies, the corrective action(s) taken, timeliness of completion, and any other pertinent data. At a minimum, this method shall be performed on a monthly basis.

-Tenant Satisfaction Surveys: The Gallup Organization conducts surveys for one-third of GSA’s tenants in Government-owned and leased buildings annually. These surveys include questions specific to the cleanliness of GSA's buildings including elevator cleaning, restroom supplies, restroom cleanliness, the lobby, common areas, workspace, and frequency of cleaning. The surveys provide the CO or their designee with satisfaction scores that can be further evaluated to determine if there are any weaknesses within the various programs. The CO or their designee shall take appropriate measures, such as reviewing the survey comments, obtaining further feedback from the tenants as required or sharing of the scores with the Contractor to establish a plan of corrective action.

E. QUALITY ASSURANCE FORMS AND REPORTS

Inspection Form: The GSA 1181-A or equivalent forms shall be used to document and evaluate the Contractor's performance. The CO or their designee shall evaluate each event in accordance with the performance standards and performance requirements stated in the PBSOW. All tasks that are considered to have an unacceptable performance shall be substantiated and documented on the GSA 1181-A form or its equivalent. The form shall be completed and submitted to the Contractor within 24 hours. The Contractor shall return the GSA 1181-A form or equivalent form identifying the corrective action taken, within time allotted by the CO or their designee.

Inspection of Services Clause: The CO shall fill in applicable commercial or non-commercial clause as appropriate, such as FAR Part 52.246.4 paragraphs (e) and (f).

F. ANALYSIS OF SURVEILLANCE RESULTS

Monthly CO Report: At the end of each month the CO or their designee shall summarize the overall results of the Contractor’s performance for the previous month. If appropriate, the CO may investigate the event(s) further to determine if all the facts and circumstances surrounding the event(s) are accurate. The CO shall also discuss with the Contractor an event or trend that indicates unacceptable performance.

CUSTODIAL QASP STANDARDS

Performance-based Task

Services to be inspected

Standard for successful performance

Quality

Assurance

Surveillance

Method

SECTION C

Standard

Services

GREEN CLEANING

SUSTAINABLE PURCHASING

GREEN PURCHASING PLAN

FLOOR CARE

BARE FLOORS

(lobbies, corridors, restrooms, etc.)

Wet Mopping

Asbestos Containing Building

Material (ACBM) Floors

-Shall use green cleaning products, processes and equipment

-Shall track and report types, costs and amounts of green cleaning products and materials purchased including those mandatory products meeting KSP standards

Floors, base moldings and grout shall be clean and free of debris, including but not limited to, dirt, water streaks, mop marks, strings, gum, tar and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Shall comply with the methods prescribed in the National Institute of Building Sciences

(NIBS) Guidance

Manual, "Asbestos

Operations and

Maintenance Work

Practices".

100% Inspection

The

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

performance

Quality

Assurance

Surveillance

Method

SECTION C

Standard

ADP/Data Center Floors

Asphalt Floors

Granite and Marble Floors

(Crystallization)

Loading Dock Floors

Strip and Finish

Damp mopping shall be the only method of wet cleaning for floors in Automated

Data Processing

(ADP)/Data Center space.

Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

All applicable floor areas shall be maintained in accordance with industry standards.

Spill residue and clean-up materials shall be disposed of in accordance with the Environmental

Protection Agency

(EPA), and State and local regulatory agency requirements.

The old finish or wax shall be removed and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated. There may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

SECTION C

Standard

Sealing

Wood Floors shall be no evidence of gum, rust, burns, or scuffmarks, or wax build-up in corners or crevices. UNDER

NO

CIRCUMSTANCES

SHALL

BURNISHING,

HIGH SPEED

BUFFING OR DRY

STRIPPING

METHODS BE

USED ON ACBM

FLOORS.

Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

There shall be no water solutions used on wood flooring.

There shall be no dry stripping methods used on wood flooring.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

CARPETS AND RUGS

Free of visible dirt, dust, and other debris.

No spots, smears, crusted material, or spills.

The

Government may evaluate performance based on any or all of the performance

Quality

Assurance

EXTRACTION (PUBLIC AREAS

ONLY)

SPOT CLEANING

VACUUMING

No fuzzing caused by harsh rubbing or brushing of carpet.

Build-ups, spills, or crusted materials are to be removed along with spots and smears. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

Shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Shall be free of dirt, dust, and other debris.

following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

SECTION C

Standard

Services

FLOOR MATS AND RUNNERS

Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum and crusted materials.

There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing.

The

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Services

Interior

RESTROOMS, SHOWER

ROOMS, AND LOCKER ROOMS

Areas shall be cleaned with a disinfectant cleaner.

Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations.

Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids, and waste and graffiti.

Restrooms shall be free of discarded materials and trash shall be emptied to prevent the containers from overflowing.

The

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Services

FIXTURES

Fixtures and surfaces

(washbasins, urinals, modesty panels, toilets, shower stalls etc.) shall be clean with no dust, spots, soiled substances, discolorations, rust, mold, build-ups, or excess moisture.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

SECTION C

Standard

Services

SURFACES

Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) within approximately 6 feet of the floor shall be free of excessive dust, streaks, spots, hand marks, oils, smudges, dirt, soiled substances, rust, encrustation, and streaks. All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 6 feet

The

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

WALLS

Walls within approximately 6 feet of the floor shall be free of smudges, marks, dirt, and spots with no discolorations.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

SECTION C

Standard

Services

Interior

TRASH AND WASTEBASKETS Trash containers shall be emptied and kept clean, odor-free and free of dirt, dust, debris, residues, and spilled materials.

Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

RECYCABLES

ELEVATORS AND STAIRWAYS

Shall provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located throughout the building.

- Door tracks shall be clean and free of dirt, debris, built up grime, dust, and other extraneous matter.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

- Surfaces shall be clean and free of finger marks, smudges, and spills.

- Stairways, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

Services

Interior

PLATE GLASS (all glass - glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies vestibules, and spandrel)

Shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

WINDOW WASHING (INTERIOR

SURFACE)

Interior surfaces of windows shall be spot cleaned and free of removable spots and debris may evaluate performance based on any or all of the following:

tenant performance

Quality

Assurance satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

SECTION C

BLINDS AND COVERINGS

All blinds, coverings, cord tapes, and valances shall be free of dust and spots.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

SECTION C

Standard

FINE ARTS COLLECTION

POLICING INSIDE AREAS

(HIGH TRAFFIC AREAS)

CO or designee shall identify artworks;

ensure methods and products used to clean surrounding areas mitigate hazards to the art.

All trash, and other discarded materials shall be removed.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

SECTION C

Standard

Services

CONCESSIONS

- All public areas

(furniture, seating areas, snack bars, and vending machine areas) shall be clean, sanitized, free of spillages, food crumbs, spots, smudges, marks, and soil.

- Floors in seating areas shall be cleaned only if open during the normal scheduled cleaning hours, The cleaning of snack bar kitchens and areas behind serving tables and salad and soup bars is the responsibility of the

Concessions

Contractor.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Services

Exterior

PLATE GLASS (all glass - glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies vestibules, and spandrel) free of dirt, grime, streaks, moisture, and shall not be cloudy

The

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Services

Exterior

WINDOW WASHING

(EXTERIOR SURFACE)

Exterior surfaces of windows shall be clean (minimum is annually) and free of dirt, grime, streaks, moisture, and shall not be cloudy.

Window sashes, sills, woodworks, and other surroundings of interior glass shall be wiped free of drippings and other watermarks.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.

SECTION C

Standard

Services

Exterior

OVERHANGS

free of dirt, dust, cobwebs, nests, bird excrement, trash, and debris (minimum is semi-annual).

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Services

Exterior

HARD SURFACE AREAS

(sidewalks, brick areas, hard surfaces, parking lots, surface parking, garages, docks, etc.)

Shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oils, and grease. No residual

The

Government may evaluate performance performance

Quality

Assurance

Surveillance

Method dirt shall remain after the removal of the debris.

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

Services

Exterior

TRASH AND ASH

RECEPTACLES

Trash containers shall be emptied and kept clean, odor-free and free of dirt, dust, debris, residues, and spilled materials.

Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue. All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residues.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

SURFACES (signs, tables, etc.)

GRAFFITI REMOVAL

Shall be clean, with no dirt, dust, residues, streaks, spots, soiled substances, discolorations, or rust.

Remove graffiti using normal cleaning methods.

The

Government may evaluate performance based on any or all of the following:

tenant performance

Quality

Assurance

Surveillance

EXCREMENT REMOVAL

POLICING OUTSIDE AREAS

Steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement.

All areas, including unimproved areas and fence lines shall be clean of gum, litter, debris, papers, trash, and other discarded materials.

interviews, periodic inspections, and

Standard and

Above Standard

Services

SNOW AND ICE REMOVAL

Shall be free of snow and ice which may cause slip hazards.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

LANDSCAPE EROSION

MANAGEMENT

Shall employ environmentally low-impact strategies:

temporary/permanent seeding, mulching, earth dikes, silt

The

Government may evaluate performance performance

Quality

Assurance

GROUNDS MAINTENANCE

COMPOSTING

TREES AND SHRUBS

Trimming fencing, sediment traps and sediment basins to correct existing erosion areas.

Maintain all plants, trees, shrubs, ground covers, and lawns in a manner that prolongs life and sustains a healthy appearance free from pests.

Shall seek to prevent pollution by, among other things, reducing fertilizer and pesticide use to protect the environment.

Protect native plants and pollinator habitats.

Shall compost yard waste.

Tree supports shall be kept in good condition and functioning at all times and be removed when no longer needed.

Shall trim trees and tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

Standard

Pruning

Survey

MULCHING

MOWING AND EDGING

LEAF REMOVAL

OVER SEEDING,

DETHATCHING, AND

PLUGGING

shrubs to clear all roads, drives, and walking areas.

Shall prune trees and shrubs to remove dead or diseased foliage or branches.

Shall provide for a professional survey of the trees to evaluate their condition.

Shall maintain and replace mulch.

Shall mow and edge all turf areas.

Shall clear grass clip pings from walkways and roadways and blow them onto the grass.

Shall remove leaves and debris from premises and drain openings.

Shall over-seed, dethatch, and plug as necessary to prevent bare areas and promote even growth of turf areas.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

SECTION C

Standard

FERTILIZATION

FLOWERBEDS AND PLANTED

AREAS

PLANT REPLACEMENTS

SOIL AND GROUND COVER

WEEDS

IRRIGATION SYSTEM WALK-

Shall fertilizer lawns, trees and ground cover consistent with common local landscaping practices.

- Flowerbeds and planted areas are to be free from weeds and debris.

Shall bear costs to replace planted materials that have been damaged as a direct result of the

Contractor’s lack of oversight, neglect, or lack of proper care and maintenance.

Preference to native plants that support pollinator habitats.

Shall be aerated and cultivated and ground cover provided.

Sidewalks, parking lots and roadways

(excluding unimproved grounds) shall be free of excessive weeds and unwanted growths.

Shall conduct walk-

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and may evaluate performance based on any or all of the following:

tenant performance

Quality

Assurance

THROUGH

WATERING

IRRIGATION SYSTEM

SETTINGS

through and inspect all irrigation systems

(sprinklers, rain and freeze sensors, and drip systems) and submit a list of damages.

Shall minimize inconvenience to the building occupants and visitors, and maximize percolation.

Shall minimize run-off into drains and sewers.

If mechanical irrigation is not available or malfunctioning, the

Contractor shall use alternative hand watering methods such as gator bags, or equivalents.

Entrances and exits shall not be wet from watering, during the arrival and departure of occupants and visitors.

The Contractor shall notify the COR of the necessary irrigation surveys, tenant interviews, periodic inspections, and may evaluate performance based on any or performance

Quality

Assurance

INTEGRATED PEST

MANAGEMNT PLAN (Landscape)

CARPET EXTRACTION

(PRIVATE AREAS)

system settings

Sprinklers and drip heads eject water evenly cover all planted areas.

Shall pay to repair and test irrigation systems damaged by the Contractor due to neglect.

Shall notify

Government of operational malfunctions, breakages, or failures to the irrigation system.

Shall utilize IPM to control pests and disease to protect landscape, trees, and shrubs.

Build-up, spills, and crusted materials shall be removed.

There shall be no areas of deterioration or fuzzing. Cleaned areas of carpets and rugs shall be reasonably blended tenant satisfaction, surveys, tenant interviews, periodic inspections, and may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method

SECTION C

Above Standard

Above Standard

WINDOW WASHING

(EXTERIOR SURFACE)

WASHING BLINDS AND

COVERINGS

TREE THINNING

GOVERNMENT FURNISHED

TREES AND PLANTS

HIGH CLEANING FROM 6 FEET

TO 10 FEET

HIGH CLEANING ABOVE 10

FEET

with surrounding carpets.

Exterior surfaces of windows shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

Window sashes, sills, woodworks, and other surroundings of interior glass shall be wiped free of drippings and other watermarks.

Blinds and coverings shall be washed on both sides and coordinated with the

CO.

Reduce density of live branches. Must be performed by an arborist or arborist trainees.

Surfaces between shall be clean and free of dirt, dust, and cobwebs

Surfaces between shall be clean and free of dirt, dust, and cobwebs performance

Quality

Assurance

CUSTODIAL SERVICE CALLS

COMMUNICATION PLAN

PROTECTION AND DAMAGE

SOLID WASTE/TRASH

MANAGEMENT

The Contractor shall respond to service call issues.

Shall prepare and abide by the

Communication Plan

Shall make reasonable efforts to assist the Government to prevent hazardous conditions and property damage.

- Conduct waste/trash stream audit.

- Shall perform collection, removal, recycling and related activities agreed upon by the Government and Contractor based on the solid waste/trash audit final report.

- Shall remove solid waste/trash from building premises.

may evaluate performance based on any or all of the following:

tenant satisfaction, interviews, performance

Quality

Assurance

RECYCLING

ENVIRONMENTAL REPORTING

- Pick-ups of solid waste/trash may be required. Pick-ups of solid waste/trash shall be accomplished within 24 hours of

CO or their designee notification.

- Paper shall be transported from recycling bins to storage containers in designated areas.

- Recyclable materials are recycled and not placed in landfills.

- Shall maintain and submit solid waste/trash hauling and recycling reports.

Shall submit information on green purchasing practices specific to the performance of this contract including

KSP products used and USDA bio-based products purchased, environmentally sustainable CPG products and non-green products if required.

- List of chemicals periodic inspections, and may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

Surveillance

Method and purchased price for IPM.

- Shall maintain documentation to support all the above reported activities.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

IPM INITIAL INSPECTION Shall provide a thorough initial inspection of interior spaces, exterior grounds, and paved areas.

Shall identify all areas including equipment, structural features or practices that contribute to pest infestation.

Contractor shall provide surveillance, trapping, extermination and pesticide application components of the integrated pest management (IPM) program.

The

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and performance

Quality

Assurance

IPM PERIODIC INSPECTION

Shall conduct quarterly inspections to determine if treatment is required.

Application of pesticides shall not be used in areas that promote and support habitats for pollinators.

The

Government may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

IPM PLANS

Plan should include integrated methods, routine site inspections and maintenance, routine pest inspections, pest populations monitoring, evaluation of the need for pest control and one or more pest control methods.

Shall obtain approval from the COR

BEFORE treatment is rendered.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and

NON-PESTICIDE PRODUCTS

AND USE

Shall use non-pesticide methods of performance

Quality

Assurance

Surveillance control whenever and wherever possible.

may evaluate performance based on any or all of the following:

tenant satisfaction, surveys, tenant interviews, periodic inspections, and