4-[Network and Telephony Equipment and Services] Attachment 9 - BPM003793 Offeror Questionnaire - Amendment 2.pdf

Attachment 9 – Offeror Questionnaire Solicitation No. BPM003793

Network and Telephony Equipment and Services

Arizona Department of Administration State Procurement Office

100 N 15th Ave., Suite 402 Phoenix, AZ 85007

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A v a i l a b l e o n l i n e a t : A P P . A Z . g o v

TABLE OF CONTENTS

EXPERIENCE AND CAPACITY QUESTIONS

METHODOLOGY AND APPROACH QUESTIONS

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Experience and Capacity Questionnaire The Offeror shall provide a narrative response to each question, using attachments as necessary, that demonstrates their understanding of the Scope of Work requirements and describes your company’s overall method of approach for providing the service stated in this solicitation. The narrative shall include a response to all elements stated or referred to in each item. If there is a question that is not applicable to the services required by the Scope of Work, you may mark it N/A.

EXPERIENCE AND CAPACITY QUESTIONS:

Question 1: Company Profile

The Offeror must include a narrative description of its organization. The narrative must include the following:

1.1 Brief overview of business operations, with an emphasis on experience in regards to the scope of work.

1.2 Date established;

1.3 Ownership (public, partnership, subsidiary, etc.);

1.4 Location in which the Offeror is incorporated;

1.5 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks;

1.6 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted offer;

1.7 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract;

1.8 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status;

1.9 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this RFP;

1.10 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted services;

1.11 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a Public sector client;

1.12 Full disclosure of any Public Sector contracts terminated for cause or convenience in the past five (5) years; and,

1.13 Full disclosure of any criminal or civil offense.

1.14 Offeror shall provide evidence of any Arizona required business license to provide these services.

1.15 Offeror shall provide copies of any professional or industry certifications that represent the services detailed in this RFP.

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Offeror Response:

1.1: HyeTech Overview Technology is one of the rapidly growing industries in Arizona, not only within the state government and education, but among all public and private sector entities. The State’s leadership understands our growing needs and is blazing the technology trail. Whether it’s streamlining requirements, allowing companies to deploy cell towers to invite 5G across the state, or earmarking funds for increasing broadband aimed at bringing the Phoenix/Tucson broadband capabilities to rural areas; our leadership is preparing for next-generation technology. This transformational vision requires a transformational team.

Hye Tech Network & Security Solutions, LLC (HyeTech) is that team. We have spent over fifteen years providing holistic enterprise solutions; solutions that scale. The complex technologies and methodologies that companies/people shy away from are those we run towards. Our solutions incorporate security embedded in each layer of any enterprise network. Our diverse engineering team regularly designs ways to improve infrastructure through automation, successively optimizing process and downtime. We have reimagined and deployed large scale enterprise platforms in some of the most delicate eco systems across the state. We have created cutting edge environments that utilize next-generation methodologies for implementation, management and monitoring. It is in our DNA.

Since inception, HyeTech has focused on providing clients throughout the State of Arizona with superior solutions for the State’s technology challenges, while accounting for scalable environments to enable future growth. Each new project is viewed as an opportunity to forge a long-term working relationship with our clients. This commitment requires HyeTech to examine the immediate goals for the current project as well as future strategies that the leadership has for business growth and expansion. HyeTech engineers possess a unique in-depth knowledge of networking, cyber security, systems and cloud technologies as well as an intimate understanding of the inner workings of large enterprise networks, and specifically, state, local government, and education organizations. This broad understanding of both the technical and business needs, allows HyeTech to provide a team of highly skilled technology professionals best suited to meet and exceed our customer’s needs in all phases of a project.

Over the years, HyeTech has transformed from a network and security firm into a firm providing end-to-end solutions in all disciplines of technology. Security is foundational in all solutions provided by HyeTech, from network, to systems, wireless, unified communications, data center, and general operations. Security is always at the forefront of all architectures from our firm. Our team believes in developing unique security solutions for each of our clients. While there are similarities between networks and clients, no two environments are identical.

There are several reasons that make HyeTech the best selection for this RFP. First is HyeTech’s philosophy. We are a client facing organization. This is critical to appreciate a client’s needs, resolve problems, plan, and continue relationships. At the same time, industry best practices and cost are always at the forefront of any project. The team of engineers that will work with the State will have the goal of providing the best possible architectures and solutions that are scalable and supportable.

Second, the HyeTech team has a variety of engineering resources that are part of our local team. This diversity enables the team to tackle the vast array of technologies that are found in today’s network, security, datacenter, public cloud and computing environments. These skills include senior level engineers and architects in networking and security, data center and cloud, unified communications (voice/video) and wireless technologies and virtualization and storage.

In addition, the HyeTech team has senior architects in systems and enterprise applications (i.e., Active Directory, DHCP, DNS). HyeTech can provide a team of experienced engineers that work together on a regular basis to deliver critical projects for our clients.

Next, the HyeTech team brings a strong architecture and design practice to help our clients. It is something our team has been involved in delivering since our inception. There have been many projects where our team was brought in to provide just the secure architecture, or the reference architecture. It is a critical core competency for our team, and we thrive in delivering secure architectures and designs that fit our client’s needs. Our team incorporates secure design into each of the technologies we deliver.

Lastly, HyeTech is an independent consulting firm committed to providing solutions based on the best technologies and at the best price points without preference to any one particular manufacturer. This approach has uniquely positioned us as a consulting focused integrator that specializes in the secure deployment of a variety of manufacturer platforms. We provide our clients with essential expertise in integration and consulting services for the most critical areas of the communications environment. The above points detail the reasons why HyeTech is the ideal firm for the Network and Telephony Equipment and Services contract. Additionally, there are numerous reasons why HyeTech stands out amongst our competition. Some of the highlights are as follows:

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• Client Facing Philosophy

• Experienced & Specialized Engineers

• Breadth/Depth of Knowledge of Enterprise Technology

• Breadth/Depth of Knowledge with a Multitude of Manufacturers

• Proficiency in the Technologies Supported

• Manufacturer Agnostic

• Team Consistency

• Forward Thinking

• Knowledge of Best Practices

• Knowledge of Entity Compliance (AFIS, CJIS, HIPPA, FERPA, SOX, ETC.)

• Economic Value

The following are areas of technology we have significant experience in and provide consulting services around:

• Developer/Programming Services

• Full Suite of Cloud Architectures (Network/Security/Compute/Storage)

• Network Architecture Design and Deployments

• Datacenter Architecture Design and Deployments

• Wireless Architecture Design and Deployments

• Security Architecture Design and Deployments

• Voice/Video Architecture Design and Deployments

• Server/Virtualization/Storage Architecture Design and Deployments

• Infrastructure/Technology Assessments

• Managed Services

• Physical security monitoring design and deployment

• Video presentation and collaboration

• IP based multimedia distribution

• Program and Project Management

• Relationship and Engagement Management

Qualifications HyeTech is a locally owned small business. HyeTech is a 360-degree solution-based consulting firm focusing on innovative technology, scalability, and fiscally conscious solutions and services. Our office is located in Phoenix, Arizona, with engineers located throughout the state. Over the years, HyeTech has provided services throughout the metropolitan areas, as well as the rural communities.

We view each project as an opportunity to forge a long-term working relationship. Thus, HyeTech’s organization structure includes a leadership team overseeing engineers of all levels and disciplines, project managers, our network operations center and sales. Our team engages each client to examine their immediate goals for current projects, as well as future strategies that the leadership has for business growth and expansion.

Over the past 2 years, HyeTech is Cisco’s #1 partner in state and local government markets in Arizona. This is largely due to our dedication to our customers at various cities, towns, schools, counties, etc. across Arizona. With one of, if not the, largest local engineering teams and our focus on technology, solutions, and customer experience, we have gained the trust of many customers throughout the State.

Details of Services Offered HyeTech provides a broad range of products and services. These services include professional services, consulting services, managed services, and product resale services. The managed services consist of network operations and security operations.

The following section provides background information with regards to HyeTech’s services, solutions and experience in the technologies that are identified in the Network and Telephony Equipment and Services RFP.

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Routing and switching technologies are one of the main building blocks of HyeTech. Our firm invests considerable training and experience in many manufacturer switching products. We have designed and deployed numerous complex, multi-layer enterprise networks. This includes enterprise MPLS with L2VPN and L3VPN, SDN and SDN like features, as well as many other advanced networking topologies.

HyeTech engineers have built security platforms for extremely sensitive agencies and organizations, including law enforcement, healthcare and finance. Our team has provided services for law enforcement networks that require Criminal Justice Information Services (CJIS – an FBI developed set of standards). We have also built networks that conform to Payment Card Industry (PCI) standards for financial firms. Lastly, HyeTech has assisted multiple healthcare organizations with the design and deployment of HIPAA compliant networks.

HyeTech has implemented many Datacenter environments from the ground up with many of the advanced features that today’s software defined solutions require. Additionally, HyeTech has built cloud computing architectures (AWS, Azure, Google, Cisco). Our team has also completed such work for multiple education, government, and private clients with large and unique needs. The HyeTech team has significant experience with various manufacturer datacenter fabric, SDN and automation technologies. A team of highly skilled and talented server, virtualization and storage architects are the core of the Datacenter team.

HyeTech’s wireless practice and engineering is one of the leaders in this market. Our team has designed, deployed or manage several of largest wireless deployments in Arizona. Notably, Mesa Public Schools (5800+ APs), University of Arizona (8000+ APs), Tucson Unified School District (4800+ APs), Arizona State University (11,000+ APs) are just three examples. Our team has built and deployed the robust NAC solutions necessary to support these large environments with BYOD and guest access. This includes complete management of the current system ASU and UofA. Authentication and Identity Services are a critical part of the HyeTech offering from various manufacturers.

HyeTech engineers have deployed multiple collaboration (Voice/Video) systems statewide. Our engineers have performed migrations from multiple legacy phone systems. These migrations are typically the most complex voice deployments as both systems need to be fully operational with full feature integration. HyeTech engineers have significant deployment expertise in the video and telepresence platforms. Our experience with deploying these systems in large environments such as the City of Phoenix (16,000 phone deployment) is extensive. Our engineers regularly complete these types of installations and migrations.

ENTERPRISE ROUTING &

SWITCHING

SECURITY

PUBLIC/PRIVATE CLOUD

WIRELESS NETWORKING

COLLABORATION (VOICE/

VIDEO/TELEPRESENCE)

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HyeTech is uniquely positioned to not only provide infrastructure-based services, but we are able to provide services all the way to the application layer. HyeTech’s systems practice provides us the unique ability to help our clients with services around the application layer that most of our competition cannot. Our team is uniquely experienced in Microsoft products and technologies, including Active Directory, Exchange, Office 365 (migrations), SharePoint, SQL, Identity Management, SCCM, among others. In addition to Microsoft, we have engineers will many years of Linux and UNIX experience. Finally, due to our large educational customer base, we have several engineers that have focused on Apple technology support.

HyeTech’s Project Management Office provides a unique service unlike many others. Our team is built around efficiency and support of the project teams. HyeTech PMs are certified and experienced in many aspects of technology and project/program management. Several have previously run large projects, such as the State of Arizona AZNET.

HyeTech provides a full managed service to support clients. HyeTech provides a Network Operations Center (NOC) and a Security Operations Center (SOC) to our clients to streamline assistance with general technology issues as well as security incidents. This is a 24x7x365 service and can provide all tiers of support as needed by our client-base. The NOC and SOC service can be tailor built around any environment and will provide proactive monitoring along with SLAs. Please see “Value Added Services” section for additional details.

1.2: Date Established HyeTech was founded in January of 2005 and is a locally owned small business. Over the years we have grown to a staff of nearly 100. Nearly all our resources are here in Arizona with most residing in the Phoenix metro area. HyeTech was founded as an engineering firm and that has not changed over the years; most of the staff at HyeTech are engineers. Whether they are part of our 24x7x365 operations center that is fully staffed operated locally in Phoenix, the architecture team, or the consulting team, most of our team are engineering focused.

1.3: Ownership Structure HyeTech is a privately owned limited liability company.

1.4: Location of Incorporation HyeTech is a limited liability company incorporated in Phoenix, Arizona, and operates throughout the State of Arizona.

1.5: Main Office Location HyeTech’s main office is located at 10235 S 51st St Suite 120, Phoenix, AZ 85044. Our office space is over 7000 square feet, housing engineers of all technical specializations. This includes our 24x7x365 Network/Security Operations Center. We have engineers that live throughout the state and provide services throughout Arizona.

SYSTEMS &

APPLICATION

PROJECT MANAGEMENT

OPERATION CENTER/

MANAGED SERVICES

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1.6: Organizational Chart and Key Contacts

1.7: Conflict of Interest Disclosure HyeTech has no potential conflicts of interest with State employees associated with this contract.

1.8: Statement of Insolvency Proceedings HyeTech has not/nor had been involved in any bankruptcy or insolvency proceedings in the past 5 years.

1.9: Statement of SEC Investigations HyeTech has not/nor had pending Securities Exchange Commission investigations.

1.10: Statement of Litigation with Material Impact HyeTech has not/nor had open or pending litigation nor ever had that may have a material impact on this contract.

1.11: Statement of Litigation with Public Sector Clients HyeTech has not/nor had open or pending litigation with any Public Sector clients.

1.12: Contract Termination Disclosure HyeTech has not/nor had contracts terminated for cause or convenience in the past 5 years.

1.13: Criminal and Civil Offense Disclosure HyeTech has not/nor had criminal or civil offenses to disclose.

1.14: Arizona Business License Arizona Sales Tax Number: 21115068 Arizona Corp. Number: L11856455

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1.15: Professional and Industry Certifications HyeTech has a diverse group of high-level certified engineers in various areas of technology, including certifications that are recognized both by manufacturers and industry standards bodies. The list below outlines certifications that our engineering team has either previously achieved or currently holds. Please refer to the attached document ‘Supplement C’ for copies of the professional certifications that represent the services detailed in this RFP.

• Cisco Certified Internetwork Expert (CCIE) o The CCIE is described by Cisco as "the most prestigious networking certification in the industry". The

CCIE certifies a very specific set of skills in the field of networking. According to Cisco, less than 3% of Cisco Certified engineers obtain CCIE certification and less than 1% of the networking professionals worldwide", and the average candidate will spend thousands of their own dollars and spend at least 18 months studying while pursuing it. There are two parts to obtaining a CCIE, the written and an 8-hour lab exam. Passing all the requirements of the program earns the individual a unique CCIE number assigned by Cisco.

• Cisco Certified Network Professional (CCNP)/ Cisco Certified Design Professional (CCDP) o The CCNP validates the ability to plan, implement, verify, and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless, and video solutions. In addition to CCNA exams, professionals must pass three separate professional-level exams.

• Cisco Certified Network Associate (CCNA)/Cisco Certified Design Associate (CCDA) o CCNA certification validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN.

• Certified Wireless Technology Specialist (CWTS) o Wireless certifications from CWNP, a wireless vendor neutral wireless standards body. This covers all aspects of RF and is a critical certification for a wireless engineer.

• Certified Wireless Network Administrator (CWNA) o Professional level wireless certifications from CWNP, a wireless vendor neutral wireless standards body. This covers all aspects of RF and is a critical certification for a wireless engineer. Specifically, CWNA covers the skills to successfully survey, install, and administer enterprise wireless networks

• Certified Wireless Security Professional (CWSP) o Professional level wireless certifications from CWNP, a wireless vendor neutral wireless standards body. This covers all aspects of RF and is a critical certification for an advanced wireless engineer.

The CWSP ensures you have the skills to successfully secure enterprise wireless networks.

• SANS GIAC Certified Firewall Analyst (GCFW) o GIAC Certified Firewall Analysts (GCFWs) have the knowledge, skills, and abilities to design, configure, and monitor routers, firewalls, and perimeter defense systems. Achieving this certification required a written test as well practical paper of minimum 10 pages regarding security topics having to do with Intrusion Prevention.

• SANS GIAC Certified Intrusion Analyst (GCIA) o GCIAs have the knowledge, skills, and abilities to configure and monitor intrusion detection systems, and to read, interpret, and analyze network traffic and related log files. Achieving this certification required a written test as well practical paper of minimum 10 pages regarding security topics having to do with Intrusion Prevention.

• Certified Information Systems Security Professional (CISSP) o This certification is a globally recognized standard of achievement that confirms an individual's knowledge in the field of information security. CISSPs are information assurance professionals who define the architecture, design, management and/or controls that assure the security of business environments.

• Microsoft Certified Systems Engineer (MCSE)

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Page 9 of 42 3 o Microsoft’s highest certification level is that of Microsoft Certified Systems Engineer. To achieve this certification, the engineer must take and pass three separate tests, including a product test and networking. It is considered one of the more difficult certifications to achieve because of the breadth of knowledge one must have on a variety of technologies.

• Certified Wireless Technology Specialist (CWTS) o Wireless certifications from CWNP, a wireless vendor neutral wireless standards body. This covers all aspects of RF and is a critical certification for a wireless engineer.

• Certified Wireless Network Administrator (CWNA) o Professional level wireless certifications from CWNP, a wireless vendor neutral wireless standards body. This covers all aspects of RF and is a critical certification for a wireless engineer. Specifically, CWNA covers the skills to successfully survey, install, and administer enterprise wireless networks

• Certified Wireless Security Professional (CWSP) o Professional level wireless certifications from CWNP, a wireless vendor neutral wireless standards body. This covers all aspects of RF and is a critical certification for an advanced wireless engineer.

The CWSP ensures you have the skills to successfully secure enterprise wireless networks.

• SANS GIAC Certified Firewall Analyst (GCFW) o GIAC Certified Firewall Analysts (GCFWs) have the knowledge, skills, and abilities to design, configure, and monitor routers, firewalls, and perimeter defense systems. Achieving this certification required a written test as well practical paper of minimum 10 pages regarding security topics having to do with Intrusion Prevention.

• SANS GIAC Certified Intrusion Analyst (GCIA) o GCIAs have the knowledge, skills, and abilities to configure and monitor intrusion detection systems, and to read, interpret, and analyze network traffic and related log files. Achieving this certification required a written test as well practical paper of minimum 10 pages regarding security topics having to do with Intrusion Prevention.

• Certified Information Systems Security Professional (CISSP) o This certification is a globally recognized standard of achievement that confirms an individual's knowledge in the field of information security. CISSPs are information assurance professionals who define the architecture, design, management and/or controls that assure the security of business environments.

Question 2: Company Experience

2.1 What market(s) are your current clients primarily in?

2.2 What experience do you have serving clients in Business Markets within the State of

Arizona?

2.3 What is the range in size of your current clients?

2.4 What is your company’s vision for the future of network and telephony equipment products and services?

2.5 How long have you provided goods/services to your longest tenured client?

2.6 Have you had clients cancel contracts? If so, how many in the last three years and why?

2.7 With what relevant trade, professional, or standards associations are you involved? How does this participation give you an advantage over your competition?

2.8 What, if any, similar contracts (size, scope, content) has your company been awarded in the last 12 months?

2.9 Describe the personnel that your company has within the state of Arizona and available to support this project.

Offeror Response:

2.1: Current Customer Markets HyeTech provides a range of IT solutions across all commercial and government enterprise markets. Our primary focus is on serving state, local government, and education customers throughout the State of Arizona, as evidenced by our

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Page 10 of 42 3 customer experience and references. Arizona State, Local Government, and Education (SLED) entities constitute roughly 85% of HyeTech’s customer base, while the remaining 15% of customers are non-SLED, including Hospital/Medical Systems and Commercial Enterprises.

2.2: Experience in State of Arizona Almost all HyeTech customers are located within the State of Arizona. HyeTech has provided services and support to the largest Public Sector organizations in Arizona over the past 16 years (since 2005), and are the preferred partner in the Arizona SLED market for multiple manufacturers, including Cisco, Arista, F5, Vmware, and Palo Alto, for our capability to consistently deliver on the most technically challenging projects. In addition to the Experience References provided in Attachment 10, the following provides a snapshot of a few of the customers we provide products and services to in the State of Arizona that are relavent to the scope of this RFP:

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CLIENT TYPE SERVICES PROVIDED SVC YEARS

City of Casa Grande City Network assessment, Network & DC deployment 3 yrs City of Mesa City Internet Access network upgrade, VDI 5 yrs City of Mesa PD City Network/Security/Systems support, NGFW deployment 6 yrs City of Peoria City Network Support 2 yrs City of Phoenix City Network/Security/Systems support, Full Network & UC refresh 10 yrs City of Phoenix PD City Network & DC refresh, Network/Security support 7 yrs City of Scottsdale City Develop City EmergencySRP. DC refresh, Network/Security support 5 yrs City of Sierra Vista City Network/Security/Voice/Systems support 8 yrs City of Tucson City Network/Security/Wireless support 10.5 yrs City of Tucson PD City Network/Security/Wireless support 10.5 yrs Town of Marana City Network assessment, UC migration from legacy PBX to VoIP 5 yrs Tucson Int’l Airport City Network & DC refresh, UC upgrade 5 yrs Valley Metro City Network assessment. Network refresh, Network/Security support 4 yrs Cochise County County Network/Security/Wireless/Systems support, Full network refresh. 6 yrs Gila County County Network/Security/Voice/Systems support, UC upgrade 10 yrs Maricopa County County Security best practices, QoS, Architecture 4 yrs Maricopa County Sheriff's Office County Network/Security consulting services. Inmate telephony & video network deployment. 7 yrs Pima County County Enterprise wide QoS design/deploy, DC refresh, Core refresh 8 yrs Pinal County County Network/Security/Voice/Systems managed service, Full network refresh 8 yrs Golder Ranch Fire Fire Network/Security/Voice/Systems support, UC upgrade 3 yrs NW Fire District Fire Network/Security/Voice/Systems support, UC upgrade 2 yrs Arizona State University Higher Ed Network/Security/DC/UC assessment, deployment & managed services 6 yrs Maricopa CCCD Higher Ed Network upgrades, UC upgrades 5 yrs Phoenix Int’l Airport Higher Ed Network & security architecture design. MPLS network 8 yrs Northern Arizona University Higher Ed Network & security architecture design 6 yrs Northland Pioneer College Higher Ed Network/UC deployment, DC services 5 yrs University of Arizona Higher Ed Network/Wireless/Voice/Video Support. Campus core network refresh. 12 yrs Agua Fria USD K-12 Network/Systems support 1.5 yrs Apache Junction USD K-12 Network/Security/Wireless support 2 yrs Buckeye ESD K-12 Network and wireless assessment, Network/Security support 2 yrs Casa Grande ESD K-12 VDI deployment, Network/DC refresh 4 yrs Chandler USD K-12 Network/Systems support 7 yrs Coolidge USD K-12 District network refresh. Network/Security/Systems support. 2 yrs Deer Valley USD K-12 Network/Security support. UC upgrade 3 yrs Flagstaff USD K-12 Full network refresh, Network/Security/Systems support. UC upgrade. 6 yrs Florence USD K-12 Full network refresh, Network/Security/Systems support. UC upgrade. 10 yrs Gilbert Public Schools K-12 Network assessment. Network/Security/UC implementation & support 5 yrs Higley USD K-12 District network refresh. Network/Security/Voice/Systems support. 4 yrs Kyrene USD K-12 Metro Ethernet WAN migration. Network/DC refresh 4 yrs Mesa Public Schools K-12 Full Network/DC/UC implementation & support 9 yrs Paradise Valley USD K-12 Full Network/DC/UC implementation & support 7 yrs Pendergast ESD K-12 General consulting services 2 yrs Peoria USD K-12 F5 and content filter support services. 5 yrs Pinal County Schools K-12 Systems support. 3 yrs Scottsdale USD K-12 Network/Security support. 2 yrs Tempe Union HSD K-12 Network/Wireless assessment and support 5 yrs Tolleson ESD K-12 WAN switch deployment. 2 yrs Tucson USD K-12 Full District network & wireless refresh. Datacenter refresh. 10 yrs Wilson ESD K-12 Network/Security/Systems/Voice support 5 yrs AZ DCS State Firewall deployment for DCS to DES communication 3 yrs AZ State Courts State Voice over IP system upgrades. 5 yrs AZ Superior Court Pima Co State Network deployment and support 3 yrs AZ DOA State Deploy new firewalls on behalf of AZ Department of Corrections. 1 yr AZ DES State Legacy firewall migration, external L2L VPN migration 4 yrs

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2.3: Current Customer Sizes Our customers range from small single office businesses to large public entities with tens of thousands of employees which require enterprise scale solutions. Our core customers consist of various Arizona state, local government, and educational entiites. Notably, Mesa Public Schools (5,800+ APs, 94 locations, and 80,000+ users), University of Arizona (8000+ APs, 25 locations, 65,000+ users), and Arizona State University (11,000+ APs, 10 locations, and 100,000+ users) are just three examples. We have designed and implemented network and telephony systems for the largest city in Arizona and one of the largest Universities in the country. That said, we have also worked with many small, medium and large school districts, Arizona municipalities as well as other similarly sized organizations. Please refer to the table in response to section 2.2 for a representative list of current HyeTech customers, along with the duration of service for each organization.

2.4: HyeTech Future Vision Arizona is entering its next big era – the 2020s. Economists are anticipating state growth of over 1,000,000 people over the next decade. Companies, higher education, and investors are bringing extensive and diverse opportunities along with jobs. We are attracting talent internationally, thinking locally and methodically wrangling sustainable growth.

Arizona is a state full of pride and innovation. Arizonans are as unique as the Saguaro Cactus Blossom. We grow and blossom in on our time and in our way; the markings of a true pioneer. Arizona is flourishing, specifically in technology.

Technology is one of the rapidly growing industries, not only within the state government and education, but among private sector entities. The State’s leadership understands our growing needs and is blazing the technology trail.

Whether it’s streamlining requirements, allowing companies to deploy small cell towers to invite 5G across the state, or earmarking funds for increasing broadband aimed at bringing the Phoenix/Tucson broadband capabilities to rural areas; our leadership is preparing for next-generation technology. This modern mindset opens doors, especially within education and telehealth, improving lives in rural and metropolitan populations across our state. This transformational vision requires a transformational team.

We envision nothing short of a technology evolution for the State of Arizona’s infrastructure. Our vision is to embrace change by architecting and building a pliable infrastructure that supports the ever-growing and demanding needs while seamlessly adapting to new technologies. The State of Arizona encompasses multiple sizable state departments and agencies, all with overlapping and competing needs. Additionally, many other municipalities and educational institutaions take their lead from the State. To achieve such versatility, the HyeTech team’s approach is to building technology solutions that help our customers in the realms of automation and simplification. Utilizing software defined networking strategies (i.e., Infrastructure as Code), our team is developing methods to bring cloud scale architecture to our customer base in a simplified and automated fashion.

HyeTech is a forward looking/thinking firm. From our perspective, Arizona needs to build and support platforms that are both sustainable and pliable. The nimble infrastructure allows different state agencies to move from legacy platforms into next generation architecture with low friction. Enabling Smart Cities/Regions/State will require a look outside of the traditionaling networking stack. Our team is has worked to develop solutions around these existing, new and evolving technologies that allow for such connectivity. Outside of the still needed traditional networks, Smart City/Region/State technologies will require new solutions around private LTE, milimiter Wave, LoRa WAN, just to name a few. These technologies can be used to gain economic advantages in facilities operation and automation, energy efficiency, payment systems, and many other areas where data can provide these advantages. They can be leveraged to enhance the user experience with registration in various separate statewide platforms, navigation, instant alerts for updates, and public safety. Additionally, these technologies allow for facilities to have real time data collection and analytics which can promote integration and collaboration with other city/county agencies and professional innovators.

From a practical and methodical approach, HyeTech utilizes architectures that are relevant and consumable no matter the manufacturer or the underlying nut-bolt level technology utilized. The architecture will be a solution driven model with the following goals:

• Infrastructure as Code (IaC) methodology will be fully incorporated

• Security will be foundational and woven into the DNA of the architecture

• Any service can be delivered TO anywhere at anytime

• Any service can be provided FROM anywhere at anytime

• Simplified future improvements due to a modular and flexible architecture

• Security will be centralized for efficiency and manageability

• Network traffic management will be centralized with granular capabilities

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The application of Continuous Integration/Continuous Delivery processes across the network eco system will provide benefits in the methodology, agility, faster delivery, improved testability, and simpler fault isolation. Our team works with our customers to bridge these gaps and helps align with our customers’ approaches, whether that is cloud-first, hybrid cloud, or continuing on-premises. The flexibility enable a variety of approaches.

One key component that HyeTech strives towards in the future, and as mentioned briefly above, is Automation. It will help develop a culture that leverages tools and methodologies that lead to higher levels of stability and efficiency.

Integration of DevOps approaches into networking approaches will benefit many organizations. This type infrastructure will allow for more precise, systematic, and simplified transition between new technologies as they come available, i.e.:

• NetDevOps as part of an IaC transformation model will provide the key methodology going forward

• A fabric based architecture that provides the underlying software defined network

• Security made foundational into all aspects of the network architecture, ensuring a clear path to Zero Trust

• Enterprise wide security to ensure Zero Trust methodologies are used at all network locations

• Security policies that enable networking and networking that enable security

• Global traffic management

HyeTech believes in this technology evolution but with a mindful methodology as a practical, sustainable solution. It can be a dramatic and a dynamic change, however, with the right technology partners (such as HyeTech), it can be achieved safely and systematically. We believe in modernizing not only legacy technologies, but also legacy practices into an enterprise environment that is robust, yet flexible to support where the future takes us. Our HyeTech team members call Arizona their home. We will always recognize and strive for ways to make our home better.

2.5: Customer Service Duration HyeTech has been providing consulting and engineering services to our clients for over 15 years. In fact, almost all the clients that have been with HyeTech since 2005, are still with us today. There are several educational institutions and municipalities that we have provided services to for greater than 10 years. For a full list please see table in section 2.2 above.

2.6: Contract Cancellations Due to our high customer touch and record of customer satisfaction, HyeTech has had no clients cancel contracts.

HyeTech maintains high confidence and a high retention rate with our customers as they come to expect an exceptional level of service.

2.7:

Industry Association Involvement HyeTech participates in and sponsors numerous industry-relevant trade shows and customer events. These forums provide a platform to further engage with our existing customers, as well as meet potential new customers. The following list is a sample of some of the organization and events HyeTech regularly participates in:

• Arizona Association of School Business Officials (AASBO)

• Arizona Technology Summit

• Cisco Tech Days

• Arizona InfraGard

Community Association Involvement HyeTech also recognizes the criticality of supporting local community programs through time and funding. Fund raisers and volunteers are the backbone of non-profits throughout our state. HyeTech has traditionally focused on education, healthcare and housing. The following list is a sample of some of the organization and events HyeTech regularly participates in:

• Valleywise Health Foundation

• K12 Education Foundation(s)

• Arizona Department of Education (surrogate parent)

• South Mountain Community College

• Gateway Community College

Network and Telephony Equipment and Services

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2.8: Similar Contract Awards HyeTech has participated and been awarded similar contracts in the last 12 months.

City of Tempe RFP# 21-099 Cisco Networking and Voice over IP Equipment and Services

Awarded to HyeTech September 2021. This contract was issued for the purchase of Cisco networking, security, Voice over IP equipment, software, support, and services for the City of Tempe to maintain their network infrastructure. Additionally, all members of the Strategic Alliance for Volume Expenditures (S.A.V.E) are eligible to purchase goods and services off this contract.

1GPA RFP# 22-02PV Technology and Audio/Visual Solutions Awarded to HyeTech November 2021. This contract was issued for the purchase of technology hardware, software, audio/visual equipment, consulting and managed services, installation, training, maintenance, repair and other products and services for 1GPA members.

1GPA RFP# 21-02PV Cybersecurity Products and Services Awarded to HyeTech November 2020. This contract was issued for the purchase of cybersecurity products, services, installation, maintenance, and training to ensure the confidentiality, integrity, and availability of data for 1GPA members.

2.9: Personnel Local to Arizona HyeTech is based solely out of Arizona. All leadership, technical teams, PMO, and the Network Operation Center is based out of HyeTech head quarters in Phoenix, Arizona; consisting of approximately 100 full-time employees. The below is a list of key personnel:

ARIZONA LOCATION(S) CONSULTANTS CERTIFICATIONS

HyeTech HQ Eddie Ramirez CCIE HyeTech HQ Saro Hayan CCIE HyeTech HQ Richard Dodson 15y Experience HyeTech HQ Ben Freitag CCIE HyeTech HQ Cherie Vachon CCIE HyeTech HQ Aaron Torres CCIE HyeTech HQ Brett Pierce CCIE HyeTech HQ Gear Misner CCNP HyeTech HQ Jeff Metcalf CCNP HyeTech HQ Adam Budwill CCNP HyeTech HQ Adam McHale CCNP HyeTech HQ Jim Miller 15y Experience HyeTech HQ Jorge Alonzo 20y Experience HyeTech HQ Diego Alonzo VCP, MCP HyeTech HQ Chris Muench VCP, MCP HyeTech HQ Rick Wakefield CWTS, CWNA, CWSP HyeTech HQ Alex Freyermuth CCNP HyeTech HQ Jeff Brookins VCP, MCP

Question 3: Financial/Accounting Information

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Offeror must provide evidence of financial stability and capability to fund all costs associated with providing the services throughout the term of the Contract. The latest two (2) years audited annual financial statements including Total Revenue, Net Income, and Total Assets must be submitted with the Offeror’s proposal. If audited financial data is unavailable, explain in full the reason, and provide the latest non-audited financial information to include Balance Sheet, Income Statement, as well as Statements of Cash Flows and Change in Financial Position. Include information to attest to the accuracy of the information provided.

Offeror shall provide information regarding any irregularities that were discovered in any accounts maintained by the Offeror on behalf of others. Describe the circumstances and disposition of the irregularities.

Submitted as “Confidential Information (Attachment 3)”

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Methodology and Approach Questionnaire

METHODOLOGY AND APPROACH QUESTIONS:

Question 1: Offeror must describe their ability to provide the equipment including related products and support services. The response to this requirement should, at a minimum include the following information:

a. Manufacturer (s) represented;

b. Type/Category of equipment offered;

c. Number and type of support personnel or other value added resources that may be employed.

HyeTech has long-standing relationships with many of the world’s leading technology OEMs and can provide products and support services for all of the manufacturers that we represent. In addition to manufacturer provided services, HyeTech will offer our own HyeTech badged technical services to support all of our represented OEMs. Technical competency in a product that we decide to sell and support is an internal requirement prior to HyeTech’s process of onboarding a new partner OEM, as well as product quality and technical fit within our offering portfolio. In addition, most of our OEM partners require an initial Sales and Technical certification process, as well as on-going tiered training.

As this requires a significant time commitment from our technical staff, HyeTech chooses and limits our OEM partners to best of breed solutions with revenue projections to justify each investment.

HyeTech offers best-of-breed OEM solutions in all of the categories requested by the State. These include, but are not limited to:

• Routing & Switching devices

• Wireless Ethernet

• Security Equipment & Solutions

• Monitoring & Management Solutions

• Other Network Centric Solutions

• Telephony

• Multi-Function Solutions

In addition, with our broad portfolio of supported OEM partners, HyeTech offers an ecosystem of supporting products, technologies, and services to provide complete turn key solutions to our customers.

HyeTech’s greatest asset in providing full services around the products we sell is our deep bench of technical resources and 24x7 NOC, all located right here in Arizona. HyeTech has nearly 100 resources located in Arizona, more than 85 of which are technical resources involved in delivering or supporting customer solutions after the sale, and more than 10 in pre-sale and administrative or multi role activities.

The following table provides the manufacturers HyeTech represents along with the categories.

Manufacturer Categories Offered Support Personnel

A10 Security Equipment & Solutions / Monitoring & Management Solutions / Other Network Centric Solutions / Multi-Function Solutions / Maintenance / Training: Initial on Equipment Purchased / Training: As Needed / Training: Annual up to 50 Participants

Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, Systems Engineers: 8, Solution Architects: 8

Adtran Routing Devices / Switching Devices / Wireless Ethernet / Other Network Centric Solutions / Multi-Function Solutions / Maintenance / Training: Initial on Equipment Purchased / Training: As Needed / Training: Annual up to 50 Participants

Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, Network Engineers: 6, Solution Architects: 8

APC Monitoring & Management Solutions / Other Network Centric Solutions / Maintenance

Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, Solution Architects: 8

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Arista Routing Devices / Switching Devices / Wireless Ethernet / Security Equipment & Solutions / Monitoring & Management Solutions / Multi- Function Solutions / Maintenance

Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, Network Engineers: 6, Solution Architects: 8

Aruba Wireless Ethernet / Maintenance Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, WiFi Engineers: 3, Network Engineers: 6, Solution Architects: 8

Calabrio Other Network Centric Solutions / Telephony / Maintenance / Training:

Initial on Equipment Purchased / Training: As Needed / Training:

Annual up to 50 Participants

Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, UC Engineers: 4, Solution Architects: 8

Check Point Security Equipment & Solutions / Monitoring & Management Solutions / Other Network Centric Solutions / Maintenance

Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, Network Engineers: 6, Systems Engineers: 8, Solution Architects: 8

Ciena Routing Devices / Switching Devices / Monitoring & Management Solutions / Other Network Centric Solutions / Multi-Function Solutions / Maintenance / Training: Initial on Equipment Purchased / Training:

As Needed / Training: Annual up to 50 Participants

Field Engineers: 16, Ops Center (NOC) Engineers: 30, Program & Project Managers: 7, Network Engineers: 6, Solution Architects: 8

Cisco Routing Devices / Switching Devices / Wireless Ethernet / Security Equipment & Solutions / Monitoring & Management Solutions / Other Network Centric…