4-State RFP BPM003793 Resume File.pdf

SARO HAYAN

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ

Founder/Principal Consultant

➢ Design and deploy enterprise security architectures including:

♦ Firewalls, IDS/IPS, Network Admission Control

♦ Authentication, authorization and accounting services

♦ Centralized security event management and logging

♦ PCI, HIPPA and banking compliant architectures

➢ Design and deploy data centers and data center specific technologies

♦ Server load-balancing

♦ Fibre Channel fabrics

♦ 10 Gigabit Ethernet

♦ Fibre Channel over Ethernet

➢ Traditional and controller based wireless network design and deployment

♦ Guest/public access

♦ Secure enterprise wireless

♦ Location and voice ready

➢ Design and deployment of enterprise network technologies

♦ Enterprise MPLS (Layer 3 VPN, VPLS, Traffic Engineering, VRF-lite)

♦ Core routing and switching (BGP, OSPF, EIGRP)

♦ Enterprise LAN/WAN Quality of Service

♦ Redundant Layer 2 design

➢ Network and security assessments including:

♦ VoIP readiness

♦ Security posture and industry compliance

♦ Network design and architecture

➢ Troubleshooting for all aspects of network and security architectures

➢ Training and documentation of technical staff

UNIVERSITY OF ARIZONA, Tucson, AZ

Network Systems Analyst, Principal

➢ Manage the daily operation of the campus Network Operations staff of seven, including project assignments and budget considerations.

➢ Design and implement highly redundant campus data network and campus core LAN/WAN routing infrastructure (OSPF/EIGRP/BGP).

➢ Collaborate with campus Security Incident Response Team (SIRT) in the design, implementation and development of campus Firewall, VPN and IDS solutions.

➢ Lead customer engagements with campus network managers in a consulting role to provide network and security services.

➢ Work closely with SIRT and Cisco Development Engineers on Early Field Trial (EFT) testing of network and security technologies.

➢ Lead data engineer in implementation of Voice over IP for portions of campus.

➢ Present a variety of lectures, seminars and classes to campus network managers pertaining to network and security technologies.

➢ Work closely with Cisco engineers in the design and implementation of secure wireless (802.11) connectivity.

➢ Design and implement campus Multicast routing architecture.

➢ Cisco Network Academy lead instructor for the Regional site at the University.

EDUCATION AND TRAINING

University of Arizona, Bachelor of Science 2005

Molecular & Cellular Biology

Certifications

Cisco Certified Internetwork Expert (CCIE) #12571

Cisco Certified Network Profession (CCNP)

GIAC Certified Intrusion Analyst (GCIA)

GIAC Certified Firewall Analyst (GCFW)

Cisco Certified Academy Instructor (CCAI)

DIEGO ALONZO

SENIOR SYSTEMS ENGINEERING LEAD

Highlights of Expertise and Technical Proficiencies:

• Windows Server-based Environments

• Active Directory

• Exchange Server and Unified

Communications

• Linux Environments

• Infrastructure Security

• Systems Security

• Virtualization

• DNS

• Group Policy Object Design

• Strong grasp of networking concepts

• Systems Implementation

• Technical Documentation

• Excellent assessment and diagnostic skills

• Efficient problem solving skills

• Routing and Switching

Certifications VMware Certified Professional (VCP5-DV) [2012]

Microsoft Certified Solutions Expert (MCSE): Messaging [In Progress]

Hye Tech Network & Security Solutions, LLC - Phoenix, AZ

Systems Architect/Lead Systems Consultant

➢ Formulated and executed a security-oriented gap remediation plan for a considerably large City Government entity, with a highly complex environment, seeking PCI DSS compliance.

o Created and implemented Secure Configuration Guides for a large number of Windows and Linux systems spanning across multiple city departments.

o Designed Group Policy Objects for PCI in-scope servers and VDI workstations aimed at securing and hardening the systems in two separate Active

Directory Domains.

o Remediated security vulnerabilities, identified by industry standard scans, on large number of internal and external-facing systems spanning across multiple city departments.

o Implemented two-factor authentication system for employee VPN access.

o Deployed redundant forward proxy servers designed to obfuscate the identity of the client originating requests to the internet.

o Configured a complex File Integrity Monitoring system hundreds of servers and workstations in multiple city departments.

➢ Conducted end-to-end Systems assessment and implemented gap remediation measures for a substantially large Central Arizona school district with an aggressive one-to-one student to computer ratio.

o Identified over fifty points for improvement.

o Recommended and implemented numerous Active Directory and DNS changes based on best practices.

o Redesigned and streamlined Group Policy Objects.

➢ Analyzed Active Directory and DNS infrastructure for a Scottsdale, AZ based mortgage lender.

o Documented and detailed recommendations on over twenty points of improvement.

o Provided recommendations for reorganize Organizational Unit and Group

Policy Object structure.

Propus Technologies, Inc. – Chandler, AZ

Systems Architect/Principal

➢ Successfully developed a Microsoft Exchange email hosting service.

o Implemented multi-tenancy isolation concepts to Active Directory and

Group Policy Object design.

o Developed a multi-site, redundant email hosting platform for 1,000 users.

o Documented policies and procedures and trained a staff of three technical support technicians.

➢ Lead architect for Exchange deployment for financial institution with more than

10,000 users.

o Developed plan to accommodate for heavily-complex, multi-domain, Active Directory Design and recommended appropriate alterations.

o Led team in restructuring Group Policy Objects and Inter-Domain Trusts

Vigilant Technologies – Chandler, AZ

Director of IT Implementation/Lead Consultant

➢ Provided consulting focused on giving recommendations and proposals for Active

Directory related architectural improvements and design solutions to local and national businesses ranging from 100 active directory objects to 20,000 AD objects.

➢ Collaborated with team members to provide IT strategic visions for clients to improve infrastructure security, availability, resource maximization.

➢ Managed all internal, multi-tenant, systems and servers for hosted applications delivery. This included highly complex GPO and Active Directory designs.

➢ Became lead Active Directory/Exchange Server Architect and Administrator for a major government design-build contractor who outsourced their IT infrastructure management

EDUCATION

2007 Arizona State University – Tempe, AZ

Bachelor of Science in Nursing

Graduated Summa Cum Laude – With Highest Honor

AARON J. TORRES

SENIOR SALES REPRESENTATIVE

Aaron Torres is a Pre-Sales Systems Engineer with expertise in designing LAN, WAN, and Datacenter solutions. With a background in leading Consulting engagements for large enterprises, he has developed the skillset to architect and present proven network designs, collaboratively whiteboard solutions to address business challenges, and build customer relationships. As a Systems Engineer on both Enterprise and Commercial accounts, Aaron’s focus and proficiency is in ensuring his Sales

Executives meet their sales objectives while maintaining the Trusted Advisor role.

Technical Proficiencies:

Certifications: Cisco Certified Internetwork Expert (CCIE #36847 – R&S)

Cisco Certified Network Professional (CCNP)

Cisco Certified Design Professional (CCDP)

Cisco Certified Network Associate (CCNA)

Cisco Certified Design Associate (CCDA)

Microsoft Certified Systems Administrator (MCSA)

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ 2016 - Present

Senior Sales Representative

INSIGHT, TEMPE AZ 2012-2016

Pre-Sales Systems Engineer

• Develop network solutions to meet business needs for Commercial and Enterprise accounts

• Role responsibilites include:

─ Present solutions to all levels of the organization including Engineers and Executives

─ Participate in strategic internal and Cisco account planning sessions

─ Estimate services work efforts and create Statements of Work (SOWs)

─ Produce Bills of Materials (BOMs) to meet business, budget, and design objectives

─ Drive product and services sales by delivering new product presentations, demonstrations, and Proof of Concepts (POCs)

─ Provide pre and post-sales support for customers

─ Work in tandem with Cisco account team for issue escalation and resolution

OPENSKY, PHOENIX AZ 2011-2012

Network Consultant

• Implementation lead for a team of three Network Engineers on large engagement to upgrade network infrastructure

• Project accomplishments include:

─ Global Education Institution

▪ Redesigned Layer 2 architecture of end-of-life Cisco and Foundry switches with a

Layer 3 design using OSPF islands and BGP

▪ Configured and implemented network infrastructure at metro area buildings utilizing Cisco 6500 series switches

▪ Executed IP address migration to accommodate summarizable design

INSIGHT/CALENCE, TEMPE AZ 2008-2011

Network Consultant

• Led a team of four Network Engineers on a variety of initiatives for enterprise clients

• Provided technical and service delivery mentoring to new teammates

• Acted as an advisor for various enterprise clients on network architecture best practices and campus design

• Project accomplishments include:

─ Regional Utility Company

▪ Tested and deployed new designs and equipment to major campus LANs using

Cisco 6500 and 3750 series switches

▪ Redesigned network architecture from Layer 2 to a high availability three tier model with routing extended to the access tier

▪ Planned and executed an IP addressing migration from public address space to

RFC1918 private addresses

─ Regional Utility Company

▪ Designed and upgraded remote office LANs with Cisco ISR routers and 3750 series switches

▪ Installed consolidated WAN edge distribution using Cisco ASR routers

▪ Developed and executed migration strategy to move DWDM, fiber, and SONET

WAN connections to new distribution routers

▪ Standardized and implemented network wide QoS to accommodate voice, video, and critical traffic classes

AFFINITY TECHNOLOGY, PHOENIX AZ 2007-2008

IT Consultant

• Provided on call support and problem resolution for all network equipment, servers, and PCs to small and medium sized clients

• Designed, installed, and maintained new server infrastructure for clients including Active

Directory, DNS, DHCP, and Exchange servers

• Deployed remote access and site-to-site VPNs, firewalls, and secure wireless solutions

TRINAN FINANCE, SCOTTSDALE AZ 2006-2007

Systems Administrator

• Planned, designed, and implemented complete network and server infrastructure

• Deployed and maintained corporate DNS, Active Directory, DHCP, and Exchange servers

• Developed CRM, Accounting, Executive Dashboard, and Employee Portal Systems

• Advanced business process efficiency by utilizing VPN, collaboration, and analytic solutions

Bachelor of Science – Computer Information Systems

Arizona State University – 2007

LISA ANDRUS

CHIEF OPERATING OFFICER

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ 2005 - Present

Chief Operating Officer

• In House Counsel

• Contracts – Master/Service; RFPs

• Employment Issues – Health Care, Retirement

ARIZONA DEPARTMENT OF TRANSPORTATION 2012-2013

Administrative Law Judge

• Driver’s License/Specialty Transportation Issues

• Pre Hearing Settlement Conferences

MARICOPA COUNTY ATTORNEY’S OFFICE 2004-2012

Prosecutor

• Assistant Bureau Chief, Sex Crimes

• Trial Attorney

• Prosecutor of the Year

PRO TEM JUDICIAL OFFICER 2013-PRESENT

• Contracted Part Time Commissioner

• Civil Calendar Coverage

• Family Calendar Coverage

• Criminal Calendar Coverage

• Jury Trials

• ADR Settlement Conferences

EDUCATION AND TRAINING

Juris Doctorate

Creighton University School of Law

Bachelor of Science

Bellevue University

BOARD OF ADVISORS

Member

Creighton University School of Law, Alumni Advisory Board

DARLENE BENNETT GREENE

DIRECTOR OF CLIENT RELATIONS

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ 2016 - Present

Director of Client Relations

PRACTICE FUSION, SAN FRANCISCO, CA

PACIFIC NORTHWEST SOFTWARE QUALITY CONFERENCE, PORTLAND, OR 2015-2016

Executive Coach, Consultant, Speaker

• Developed customized IT leadership, management, communication, quality improvement processes and action plans for 30 technology managers, resulting in substantial improvement in measures of success and commendations including “transformative” by the Chief Technology

Officer (CTO). Coached CTO, senior vice presidents, entry level employees, and many in between throughout the technology department to improve performance, effectiveness, efficiency, and teamwork.

• Trained software engineers in leadership, communication, relationship, teaming, and personal optimization workshops described by attendees as “transformational” and delivered closing keynote presentation at 2016 PNSQC on how to communicate, think, and lead as a quality champion to elevate quality across the company.

Culver Girls Academy, Culver, IN 2013-2014

Dean of Girls

• Responsible for 18 staff and 350 students at prestigious, international college preparatory boarding school; the only high school in the United States listed in the top 100 high schools worldwide.

• Elevated leadership performance and experience. In support of mission to be the best leadership high school in the world, immersed staff and students in continuous leadership training and held them accountable to demonstrate leadership fundamentals such as: creating vision, demonstrating teamwork, taking care of people, challenging the status quo, managing change, communicating goals and expectations, inspiring, enabling, encouraging, and empowering others, delivering and receiving feedback, engaging in critical conversations, measuring and reporting results, and modeling and embracing the honest ethics, values and character of a servant leader.

McAfee, an Intel Co., CA and TX 2010-2012

Vice President, Strategic Technology Partner

• The Information Technology VP that served as the “face” of IT, delivering IT application programs and projects to internal business partners.

• Improved Delivery. Overhauled programmatic processes and approach to project delivery to improve quality and increase on time, on budget success by 52% within one year.

• Leadership and team building

• Service and solution delivery management

• Strategic, risk, and change management

• Process improvement and quality

• Cost saving and efficiency improvement Customer service

• Program initiation and management

• Communications Keynote presentations & workshops

• IT infrastructure and applications leadership

• Executive coaching and consulting

• Creative problem solving

• Financial management and budget P&L, sales, and contracts

• Engineering and operations

• Personnel Development

• Recruiting, training, and termination

• Public affairs and media relations

• Inspired People and Created Leaders. Cited by CIO as “IT’s Best Leader” out of 350 world-wide;

led across IT and business fences; knocked down silos; unified people through dynamic communication of vision and expectations; injected care for teammates quality of life as well as quality of work; coached managers into leaders. Directly responsible for 55 people with 8 direct reports.

• Coached Executives. Requested by Senior VPs to mentor and coach other VPs and Senior

Directors.

• Enterprise Applications. Nearly 1,000 applications, over 100 projects, approximately 50 projects over $150K; SAP Upgrade, CRM upgrade, Service/Partner/BI Portal projects, Finance Close projects.

• Changed Culture. Dramatically changed the culture from a “promise anything and deliver whatever” to “promise only what we deliver—and deliver with quality on time”.

• Budget Owner. Managed $25M in operating cost within less than 1% margin.

• Forged Relationships. Offered transparency, honesty, and integrity to partners—singlehandedly and dramatically changed the reputation and perception of IT.

• Improved Talent Force. Attracted and hired extraordinary candidates into senior leadership positions; Held accountable and coached non-performers into performers; Gently “coached out” others.

• Addressed Deficiencies. Created Tasks Forces to address long-standing critical deficiencies:

Process Improvement; Portfolio & Project Management; Metrics; Roles & Responsibilities; Talent;

Teaming; Scorecard.

Insight., Phoenix, AZ 2010-2010

Service Delivery Management Executive

• Led team of Service Delivery Managers providing cost-saving Telecommunications Expense

Management services and operations.

• Quickly created a culture of excellence and dramatically improved service delivery quality to

17 client corporations.

• Established trusted advisor relationships; increased client retention and satisfaction while eliminating wide-spread systemic scope creep to improve company profitability; results led to a doubling of overall client annual spend from $4M to $8M in less than one year.

• Managed and developed team; hired, fired, and relocated personnel; clarified roles and responsibilities;

• improved and documented processes.

• Provided front line support and training to sales--edited contracts and marketing literature.

EDUCATION AND TRAINING

MBA-With Distinction, NPS Leadership Award (Masters in Manpower, Personnel, and Training Analysis

Naval Post Graduate School

Bachelor of Arts, English

University of Virginia

GEAR MISNER

SENIOR UNIFIED COMMUNICATIONS ENGINEERING

Results driven engineer with a mission to develop cost-effective solutions that will meet the unique present and future requirements of my clients.

Highlights of Expertise:

• Unified Communications

• Telepresence

• Collaboration

• Video

• Contact Center

• Troubleshooting / Resolution

• Best Practices

• Client Relations

• Training & Support

Technical Proficiencies:

Certifications: Cisco Certified Network Professional – Voice

Cisco Certified Voice Associate

Cisco Certified Network Associate

Tools: Cisco IOS, Cisco NX OS, Wireshark

Hardware: Cisco Routers / Catalyst Switches, Cisco Call Manager/Unity/UCCX/CER, Cisco Nexus Products, Digital Media System Products, Call Manager, IP

Phones, Voice Gateways, Wireless

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ 2010 - Present

Senior Unified Communications Engineer

• Utilized pre-sales techniques for clients of up to 14,000 voice endpoints

• Worked closely with multiple law enforcement and supporting agencies

• Implemented secure and reliable IP telephony to remote locations and mobile units using satellite up-links and other low bandwidth technologies

• Deployed Cisco Emergency Responder for multiple campuses and businesses which lead to minimizing responder response time by to 40%

• Designed, configured, and implemented Cisco’s Unified Communications Platform

• Deployed Cisco voice applications on UCS to minimize hardware costs and increase redundancy

• Deployed Cisco Unified Presence in conjunction with Microsoft services in order to achieve a unified communication platform

• Created unified messaging environments using Cisco Unity/Unity Connection products

• Designed and implemented Contact Center Express for 100+ agents to help increase productivity and lower costs

• Used remote solutions such as ASA phone proxy and VPN technologies to implement a low cost solution to extend the office workspace into the home

• Implement QoS to Cisco best practices to increase voice performance across a network

• Implement Cisco Unified Border Element to provide cost effective and redundant provider access

• Deployed advanced data center technologies including:

• Migrated from end of rack design to top of rack solution using the Cisco Nexus product

• Eliminated Spanning tree and increased available bandwidth using virtual port channels

• Created data center segmentation using virtual device contexts and Cisco ASA firewalls

• Deployed wireless networks

• Performed pre and post wireless site surveys

• Utilized industry standard tools for site survey analysis

• Deployed Cisco Wireless infrastructure for multiple customers

UNIVERSITY OF ARIZONA, Tucson, AZ 2006 – 2010

Systems Engineer

• Maintained a network of 1,600 devices with over 50,000 users which included software and hardware upgrades along with designing and implementing continuing network upgrades

• Deployed Call manager 4.x and 6.x in secure and non-secure mode in a continuing effort to migrate from a legacy TDM implementation

• Implemented Meeting Place Express to provide real time on demand voice, video, and web conferencing for the entire campus

• Configured Cisco Contact Center for the University 24 hour help desk which allowed callers to be routed to the correct agent skill set

EDUCATION AND TRAINING

Bachelor of Arts − Political Science

University of Arizona – 2005 – 2009

STACY BRANDENBURG

DIRECTOR OF MANAGED SERVICES

Highlights of Expertise:

• Data Center Design and

Operations Telepresence

• Internet Applications

• Unix/Linux OSs

• Virtualization (VMware)

• Project Management Data

Center Technologies (VMware

NSX, Cisco Nexus/ACI, MDS, Catalyst, Unified Computing

Systems, HP, Dell, IBM) Storage

Networking (NFS/FC/FCoE/ISCSI)

• Data Center

Infrastructure (Power

Delivery and

Conditioning, HVAC, and Automation)

Technical Proficiencies:

Certifications: VNX/VNX2 Implementation Engineer

Recover Point Implementation Engineer

NAS Implementation Engineer

Cisco Unified Computing Technology Design Specialist

Cisco Sales Specialist for Unified Compute Technology

Cisco Sales Specialist for Unified Fabric Technology

Offensive Security Wireless Professional

Cisco Data Center Architecture Design Specialist

EMCIE Avamar v6

Cisco Unified Computing Technology Support Specialist

Cisco Data Center Support for UC Specialist

Cisco Data Center Sales Specialist for Architecture

Cisco Data Center Networking Sales Specialist

Cisco Data Center Storage Networking Sales Specialist

Brocade Network Certified Professional

VCP5 DCV

VMware Certified Professional 6 – Cloud Management and Automation

VMware Certified Professional 6 - Network Virtualization

VMware Certified Professional 5 - Data Center Virtualization

VCE Certified Converged Infrastructure Design Engineer (VCE-CIDE)

VCE Certified Converged Infrastructure Associate (VCE-CIA)

VCE Certified Converged Infrastructure Implementation Engineer -

Compute (VCE-CIIEc)

VCE Certified Converged Infrastructure Implementation Engineer -

Network (VCE-CIIEn)

VCE Certified Converged Infrastructure Administration Engineer (VCE-

CIAE)

VCE Certified Converged Infrastructure Implementation Engineer -

Virtualization (VCE-CIIEv)

VCE Certified Converged Infrastructure Implementation Engineer -

Storage (VCE-CIIEs)

VCE Certified Converged Infrastructure Master Implementation Engineer

(VCE-CIMIE)

VCE Certified Converged Infrastructure Master Administration Engineer

(VCE-CIMAE)

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ 2016 - Present

Architect – Datacenter

INSIGHT INC., Tempe AZ 2012-2016

National Data Center Practice, Lead Practice Architect

• Led the delivery team dedicated to the National Data Center practice focused on solution delivery. Provided customer facing pre-sales support for Data Center technologies for key customers. Provided technical expertise and guidance through design reviews, installations, and deliverable documents for customers. Acted as the final point of escalation for customer issues with products and technologies in the Data Center space such as NetApp, EMC, Compellent, VCE, Cisco Data Center portfolio (ACI/UCS/Nexus/MDS), HP storage and computing platforms, and virtualization with VMware (Server Virtualization, NSX Network

Virtualization, Automation). Provided training and direct oversight for a staff of over 150 field re-sources when needed on Data Center technologies. Developed practice assets to help streamline and monetize the services provided to customers.

• Utilizing strong customer service and communication skills, I worked actively and effectively in delivery and problem resolution with numerous high value accounts to ensure success of the projects and cost containment.

MSN COMMUNICATIONS INC. DENVER, CO 09/2011-4/2012

Data Center Practice, Architect

• Architect responsible for support of Pre-Sales and Post-Sales functions for all aspects of the Data

Center portfolio at MSN. Primary areas of focus are Data Center Networking, SAN, Virtualization, and Operations.

• Primary delivery resource for the installation of Cisco Nexus 7k, 5k, and 2k, MDS Storage networking, EMC storage and VMware vSphere for numerous customers including a large satellite vendor, a hotel chain, a casino, and an aerospace company.

Insight Inc. Tempe, AZ 02/2008-9/2011

National Data Center Practice, Sr. Architect

Member of a small team of architects, devoted to the providing customers with end-to-end data center solutions and long term planning that focus on customers core business objectives and the technical supportive operations. Provide strategic and tactical oversight for customers in an architectural role as well as providing installation and configuration support. Projects provided a reduction of transactional and technical costs along with improved operational efficiencies and agility for customers. Technology realms include Storage, Storage Networking, Compute platforms, Networking, and Virtualization. Aided in the development of resources for Pre-Sales, Sales and Delivery aspects for junior resources and provided training as needed to accelerate practice growth and abilities.

• Provide direct technical and sales architecture recommendations on the latest Data Center technologies and products for customers.

• Lead Architect for the State of Arizona Government network.

• Primary architect for a Large Produce Corporation. Provided architectural guidance and support for a major hardware refresh for 33 domestic sites, implementing DC technologies such as

VMware/Cisco UCS and Nexus/NetApp, VPNs, and a security models.

• Worked as a team member responsible for the design and installation of the network infrastructure for the North Carolina Research Campus located in Kannapolis, NC. The network provides connectivity for over 1 million square feet of lab and office space for universities, retail and commercial partners of the campus.

• Mentor for network engineers and team leader on numerous projects

GoDaddy.com Scottsdale, AZ 11/2007-02/2008

Manager, Network Operations

Team manager responsible for implementation, organization and operation of a highly available network that delivered over 6 million concurrent connections at rates exceeding 60Gb/s, for one of the top Internet Domain Registrars and hosting providers

• Managed a team of employees dedicated to 24/7 operational support of the GoDaddy.com infrastructure

• Established policies and procedures for operations support of the infrastructure aimed at reducing cost, while increasing productivity and resiliency of the network infrastructure to meet defined

SLA’s

• Developed and administered schedules, performance requirements; and budget responsibilities with KPI’s

• Provided daily oversight and administrative control over an infrastructure consisting of Cisco

29xx/35xx/4xxx switches, PIX/ASA Firewalls, CSS Load balancers, 65xx/76xx series Cisco Chassis with

CSM/ACE load balancers, FWSM (firewall service modules), SSL termination cards, and sup720s among many other devices

• Installed and supported multiple OC3, OC12, GigE and 10 GigE WAN connections using VRF’s with

MPLS and BGP for global routing

Red Hat Inc. Raleigh, NC 9/2000-10/2007

Manager and Architect, Global Network and Telephony Operations

As the manager for the global network operations team of the premier Open Source vendor, I was responsible for all communications systems and data center operations. During the growth from a start-up to over a 500 million dollar a year company, I worked aggressively to control costs while efficiently and effectively delivering the product to customers through a global network.

• Managed a team of global employees dedicated to 24/7 operational support for 35 offices, 3 major Data Centers, and more than 45 labs

• Responsible for the planning, design, implementation, organization, and operation of the company’s global telecommunications and data network, including all call centers and Data

Centers

• Led part of the team that designed, tested, installed and maintained the Red Hat Production

Operations systems for 7 years including ftp.redhat.com, rhn.redhat.com, fedoraproject.org, and the www.redhat.com infrastructures

• Led a team tasked with preparing the corporate headquarters for a move, in less than 30 days time, that included 6 labs and 120,000 sq feet of space, as well as numerous other smaller office moves

• Responsible for the installation of all large UPSs, Generators, and power quality needs for all Red

Hat lab spaces and data centers.

• Led numerous M&A integration teams for over 30 acquired companies

• Oversaw the global corporate network design, testing, implementation, and maintenance, as well as having designed, negotiated, installed, and maintained multiple Top Tier Data Center deployments during the explosive growth of the company

• Maintained the ARIN assignments of space and ASNs for the corporation

• Trained members on how to troubleshoot very technical issues for an infrastructure

• Served as the last point of escalation for all problem resolution for all network and production server operations issues

Embry-Riddle Aeronautical University Prescott, AZ 8/1996-9/2000

Linux/Unix and Network Administrator

• Managed a team devoted to the web development for all campus activities and colleges

• Responsible for the daily operations and installation of all Unix /Linux and network systems for the

Prescott Campus

• Led the design, installation, maintenance and administration of the campus infrastructure including the dorms

• Led maintenance and administrations of the campus mail, file servers and DNS services using Sun based systems

• Led maintenance of the home directories, and the web server for the entire student base as well as faculty for the campus

• Oversaw Sun and Linux systems for the EE/AE/CS degree programs including all compilers, editors, and build systems

Lankaster Internet Service Provider Prescott, AZ 2/1995 – 11/1997

Linux/Unix and Network Administrator

• Responsible for company and customer web sites design and maintenance utilizing AS400s

• DNS registration and maintenance for both company and users

• Provide all levels of technical support

• Maintenance and administration of the dial-in systems including a MUX into a DS3 for the analog lines

• Administration of the user base and authentication for the ISP, via AS400 mainframe and OS2/Warp http://www.redhat.com/

• Installation and maintenance of Lantastic, AIX and Microsoft based networks for various business

Bachelor of Science Degree - Electrical Engineering Minor in Mathematics

Embry-Riddle Aeronautical University – 8/1995-5/2000

Bachelor of Science Degree - Aerospace Engineering Minor in Physics

Embry-Riddle Aeronautical University - 8/1995-5/2005

LESLIE D. EDWARDS

OPERATIONS MANAGER

Professional summary

IT Leader with 20+ years of experience in corporate technologies and management. Extensive background in process improvements that focus on improving the customer experience and business automation.

Proficiency in acquisitions and transitions as well as introducing new technologies into the company environment. Builds strong teams and professional relationships through listening to understand and not just listening to respond.

Awards

Cox Communications

1st Recipient of Jim Robbins 360 Leadership award; for being a leader that exhibited mastery levels of innovation, high performance and leadership qualities in daily tasks. Exhibited the Five High Trust behavior; keeping commitments, showing loyalty, righting wrongs, acknowledging reality and listening first. Enhanced the work experience and environment by upholding The Employee Bill of Rights.

Additional Skills

Business Continuity Planning, Escalation Management, Incident Management, Patch and Vulnerability

Management, Budget Planning, Project Management, Vendor and Contractor Management, Network, Quality Assurance, Customer Satisfaction, Six Sigma, Microsoft Office, Windows OS, Mac OS, SCCM, Active Directory, Cisco Call Manager, Aspect, ININ, Citrix, Viewfinity, GSuite, Security Audits, Kiosk implementation and support, Box, SharePoint, Heat, SalesForce, Remedy, Service Now, Service

Desk Manage Engine

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, PHOENIX, AZ September 2019-Present

SENIOR MANAGER OPERATIONS

• Responsible for the Network Operations Center (NOC) for the Managed Services Group

• Review and revise existing knowledge management processes and systems

• Updated scheduling and coverage to ensure proper coverage for our clients

• Implementing changes to ticketing system for future growth and support

• Evaluating current NOC processes, procedures, and policies to ensure they align with Hye Tech support model and current service level agreements

SYMANTEC, PHOENIX, AZ November 2017-September 2019

SENIOR MANAGER IT OPERATIONS

• Responsible for the Global Command Center and Monitoring Engineering Team for Corporate

IT

• Provide leadership and direction to three global associate managers.

• Revised organizational structure to account for global growth and support.

• Evaluating current incident management processes for non-beneficial activities as well as identifying opportunities to automate manual processes.

• Improved incident response time from 30 minutes to under 15 minutes.

• Working on a cost savings plan that will save over $350,000 yearly by eliminating contractors in favor of full time employees

SYMANTEC & LIFELOCK, PHOENIX, AZ May 2015-November 2017

SENIOR MANAGER OF COPORATE EMPLOYEE TECHNOLOGIES

• Saved over $100,000 in technology spending by implementing Asset Management process.

• Improved customer satisfaction from 45% to 95% CSAT.

• Managed projects to guarantee successful implementation of Cisco Telepresence, GSuite integration, bring your own device for mobile devices, and migration from Windows to Mac laptops.

• Employed new patch management processes and reporting for Windows and Mac environments to take compliance levels from 32% to 99% monthly compliance.

• Created Key Performance Indicators (KPI’s) on current service levels, resolution times, customer satisfaction, and workload volume.

• Participated in several audits to ensure that Corporate IT is abiding with requirements and standards.

• Developed reports for KPI's to ensure customer satisfaction and service level agreements (SLA’s)

• Responsible for all corporate technologies transition activities for the acquisition of LifeLock by

Symantec.

COX COMMUNICATIONS, PHOENIX, AZ 2007 – 2015

IT HELPDESK AND DESKTOP SUPERVISOR

• Successful completion of three unifications of the IT Helpdesk; that served six Cox

Communications markets and provided IT assistance and solutions to over 34,000 Cox

Communications Employees, Contractors, and Vendor.

• Continuously reviewed and improved processes for customer satisfaction

- First Contact Resolution (FCR) 80% and Customer Satisfaction (CSAT) 89%

• Produced forecasting reports and created schedules to ensure full utilization of staff.

• Provided support and assistance on Outage and Incident Management calls.

• Monitored Call, Chat, Ticket volumes and issues to identify trends.

• Managed projects that include updating Microsoft Office and Windows environments for over

2000 employees.

• Implement Knowledge Center Support (KCS) for process and technical documentation

COX COMMUNICATIONS, PHOENIX, AZ 2000 – 2007

IT HELPDESK AND DESKTOP SUPPORT SPECIALIST

• Supported, diagnosed, and resolved issues with; computers, laptops, hardware configurations, network connectivity, printers, and peripherals.

• Participated in Change Management and Incident Management

• Implemented knowledge base for Desktop and Helpdesk

• Coordinated with Vendors for moves and new office builds.

• Completed several projects for customers that include updating Microsoft Office and Windows environments for over 700 employees.

COX COMMUNICATIONS, PHOENIX, AZ 1999-2000

MISSION CONTROL SUPPORT SPECIALIST FOR CUSTOMER CARE

• Monitored the performance of the Customer Care Center with tools such as RTA and Director to ensure achievement of a 98% adherence of Care Center stats.

• Scheduled and coordinated of Teknekron sessions for the Care Center.

• Documented fixes for software issues.

• Observed and analyzed call volume trends for outages and/or issues

COX COMMUNICATIONS, PHOENIX, AZ 1998-1999

TECHNICAL TEAM LEARNING COACH

• Trained and mentored over 50 new hires for Technical Support.

• Produced training tools and manuals.

• Provided Technical Team Leaders with specific details concerning call quality, attendance, and monitoring scores for each new hire. Delivered coaching and skill development for existing technical support representatives.

• Worked with Resource Administration to schedule new hires

Education

MBA in Management Western International University

Bachelor of Science in Management Western International University

Certificates

Six Sigma Green Belt

HDI Support Center Manager

CGEIT - Governance of Enterprise IT - In Progress - July 2020

ITIL Foundations - In Progress - October 2020

PATRICK MURRAY

FIELD ENGINEER MANAGER

Team oriented leader who is performance driven. Highly organized and timeline-oriented individual that manages highly technical projects and organizes teams of engineers and technicians. Many years of experience in IT projects in both hands-on roles as well as technical project management roles.

Highlights of Expertise and Technical Proficiencies:

• TCP/IP

• Routing

• Installations

• Switching

• Project Management

• Customer Oriented

Technologies: Routing, Switching, Spanning-Tree, Smartbits, VLANs, IOS, CatOS

Hardware: Cisco Switch; Cisco Routers; Spirent Smart bits; 3Com; HP

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ 2012 - Present

Senior Technical Project Manager

• Lead for 3-4 installation teams consisting of 2-3 technicians on each

• Responsible for all switch configurations as well as physical deployments at each site

• Scheduling and planning from initial site visit to new build

• Project Manager for several large network deployments of several hundred switches

• Coordinate with multiple vendors as well as customer for each cutover activity

UNIVERSITY OF ARIZONA, TUCSON, AZ 2007 – 2013

Network Systems Analyst, Senior

• Lead for 7 member Daily Operations Team.

• Responsible for Daily Work Order completion for Network Operations.

• Responsible for the trouble shooting and resolution of Networking Trouble Tickets.

• Project Manager of campus wireless overlay deploying more than 3,000 APs.

• Project Manager of WebEx implementation.

University of Arizona, Tucson, AZ 2004-2007

Network Systems Analyst

• Configured and deployed access layer switches and remote office WAN routers.

• Identified and troubleshoot IP addressing and other networking issues.

• Assisted in the deploying distribution layer routing for achieving high availability.

• Assisted in deploying network management tools.

• Assisted in core 6500 upgrade project.

EDUCATION AND TRAINING

Political Science Major/Education Minor

University of Arizona, Tucson, AZ

General Studies

Glendale Community College, Glendale, AZ

BRETT PIERCE

PROFESSIONAL SUMMARY

A pre-sales Solutions Architect with experience in designing LAN, WAN, Wireless, Security, and Data

Center solutions. Proficient in driving new business and maintaining the Trusted Advisor role. Exceeds customer expectations by building strong relationships during the entire sales lifecycle.

Skills

• Extensive knowledge of Cisco Routing and Switching.

• Extensive knowledge of Cisco Security Technologies (NGFW, AMP, Umbrella, Stealthwatch)

• Extensive knowledge of Cisco Data Center Networking Technologies (Nexus 9K, 7K, 5K, 2K)

• Extensive knowledge of wireless test, measurement, and analysis techniques (AirMagnet, Ekahau, Metageek)

• Extensive knowledge of Cisco Prime Infrastructure software suite.

• Extensive knowledge of Cisco and Meraki wireless implementations (RF design, configuration)

• Extensive knowledge of local, flex-connect, bridge-mode and mesh access points.

• Extensive knowledge of Cisco ISE (architecture, installation, and deployment)

• Knowledge of TACACS+, RADIUS

• Knowledge of MPLS CE/PE, VRF-lite, MP-BGP configuration.

• Knowledge of Data Center compute technologies (UCS, Hyper converged platforms)

• Knowledge of Data Center storage technologies (Pure Storage, Nimble)

• QoS, IPv6, and multicast experience and knowledge.

• Network topology creation using Microsoft Visio.

• Network optimization experience

• Experience in a University / Campus environment.

• Ability to design, build, troubleshoot, and document LANs and WANs. Ability to successfully present designs and other documentation to client engineers and executive level managers.

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, PHOENIX, AZ OCTOBER 2018-Present

CONSULTING ARCHITECT

LOGICALIS, PHOENIX, AZ 2016-2018

PRE-SALES ARCHITECT

As a pre-sales Solutions Architect, I am tasked to design LAN, WAN, and Data Center solutions for enterprise, commercial, and government / education accounts. The focus of this role is to ensure

Account Executives meet their sales objectives while being a trusted advisor to the end customer.

• Present solutions to all levels of the organization including Engineers and Executives

• Participate in strategic internal and Cisco account planning sessions

• Estimate services work efforts and create Statements of Work (SOWs)

• Produce Bills of Materials (BOMs) to meet business, budget, and design objectives

• Drive product and services sales by delivering new product presentations, demonstrations, and Proof of Concepts (POCs)

• Provide pre and post-sales support for customers

• Work in tandem with Cisco account team for issue escalation and resolution

NEXUSIS/DIMENSION DATA, SCOTTSDALE, AZ 2014-2016

CONSULTING ENGINEER – INFRASTRUCTURE AND SECURITY

As a Consulting Engineer, I am tasked to lead and play a key role in large and complex solution delivery projects. This includes having an active role throughout the entire project lifecycle, including scoping, design, implementation and support. This role includes undertakings such as executing cutting edge network design, completing industry best practice assessments and implementations, building and documenting complex technical processes, and managing a team of engineers.

• Design, implement, and document LAN/WAN infrastructures for medium to large corporations and clients.

• Lead engineer for a large real estate firm network refresh including LAN, WAN, and

Wireless.

o Designed LAN, WAN, Wireless solution o Deployed VSS using 4500X switches in core.

o Implemented BGP routing in WAN and EIGRP as IGP.

• Design and lead implementation engineer, for a large restaurant chain data center upgrade.

o Implemented Nexus 6K core utilizing vPC technology.

o Implemented Nexus 2K for server aggregation.

• Design and lead implementation engineer for a new data center build for a large health care entity.

o Deployed Nexus 7K, 9K, 2K architecture.

o Designed MSDP multicast solution for enterprise to implement OTV.

• Lead design and implementation engineer for a wireless ISE deployment for a school district.

o Implemented polices for secure access for both facility and students.

o Documented future BYOD design including both profiling and posturing

• Lead RF design engineer for a large multi property retail company.

o Designed a highly robust and redundant wireless architecture with the following design considerations: high density user environment, high-speed, support for location tracking, and future integration with CMX for analytics.

INSIGHT, PHOENIX, AZ 2010-2014

SENIOR NETWORK CONSULTANT – INFRASTRUCTURE AND SECURITY

• Design, implement, and document LAN/WAN infrastructures for medium to large corporations and clients.

• Mentor new engineers and assist with training and development.

• Lead engineer on a diverse set of projects including: wired network implementation and design, wireless network implementation and design, wireless RF design, Cisco ISE installation and implementation, and network management tools.

• Design and implementation engineer for a large medical device company. The deployment consisted 12 virtualized ISE nodes in a distributed deployment and utilized

Cisco AnyConnect NAM as the 802.1x supplicant for both wired and wireless users.

• Design and implementation engineer for end-of-life equipment refresh and vendor migration for a large gaming company. Included in this project was the deployment of

Juniper EX switches in hundreds of IDFs while retaining a primarily Cisco core.

• Design and implementation engineer for a nationwide project to refresh 270 campus sites for a large education entity. Included in this project was the deployment of several hundred 3750-X series switches, ISR routers, and L-WAPS supporting technologies such as

802.1x, MAB, Alcatel-Lucent QIP, WCS, etc.

EDUCATION AND TRAINING

Education

THE UNIVERSITY OF ARIZONA - TUCSON, ARIZONA

BS IN ENGINEERING MANAGEMENT, MINOR IN

ELECTRICAL ENGINEERING, MAY 2009

Certificates

Cisco Certified Internetwork Expert (CCIE R/S)

Cisco Certified Network Professional (CCNP)

Cisco Certified Design Professional (CCDP)

Cisco Certified Network Associate – Wireless (CCNA

Wireless)

Cisco Certified Network Associate

Cisco Fire Jumper

CHRIS MUENCH

NETWORK SYSTEMS ENGINEER

Highlights of Expertise and Technical Proficiencies:

• DNS

• HTTP/HTTPS

• Server Load Balancing

• SQL

• Exchange

• Sharepoint

• Active Directory

• Routing & Switching

• VDI

• Enterprise Applications

• IP Telephony

• Web services

• Storage

• Virtualization Technologies

Certifications: VMware Certified Professional (VCP5-DV) [In Progress]

Microsoft Certified Solutions Expert (MCSE): Messaging [In Progress]

Technologies: Microsoft, VMWare, Server Load Balancing, Microsoft infrastructure

Hardware: Cisco Switch; Cisco Routers; Shoretel VoIP; Security, Brocade, EMC, NetAPP, HP, IBM

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ

Senior Systems Engineer

● Consolidated VMware 4,5 HA+DRS clusters to VMware 5.1 HA+DRS clusters with no downtime for clients’ customers.

● Multiple Fiber SAN upgrades and configuration support

● Designed and Implemented SQL 2012 DAG across 2 datacenters for HA

● Designed and Implemented SharePoint 2013, Exchange 2013, Lync 2013 Enterprise configuration to support multiple failures

● Upgrade/Implemented Commvault backup solution

● Multiple Implementations of Ghost/SCCM Imaging products for Windows XP -> Windows 7.

● Implemented and configured VMware View and Citrix VDI-in-a-Box.

NETWORTH SERVICES, Phoenix, AZ

IT Director

Designed and implemented new blade server, fiber SAN storage and segregated network architecture with no downtime to business. Also implemented DR datacenter using multiple systems and protocols for the various applications the company produces.

Accomplishments

● Implemented VMware 5 HA+DRS cluster in each datacenter for all servers. Fully virtualized environment.

● VMware View 5 VDI deployment for all users of the organization.

● Implemented Change Control process along with deployment process/server for all applications

● SQL Server 2012 DAG for all production databases for HA in the local datacenter.

● Implemented Issue/bug tracking system for all departments in the organization.

● Setup multiple fiber SAN’s and migrated data on/off them without occurring any downtime. Also responsible for updates and configuration changes.

● Implemented zero-downtime cutover to VOIP digital Shoretel System.

● Underwent SSAE-16 (formerly SAS-70) 2 years straight and passed without any concerns. The primarily audited the IT department and processes that I helped write and implement.

● Implemented SharePoint 2013, Exchange 2010, VDR backups, and multiple AD controllers per datacenter.

● Implemented Solarwinds NetFlow Analyzer, Performance Monitor and IPAM solution.

FEDEX, Mesa, AZ

Customer Integration Consultant

Maintained 200-300 FedEx owned hardware installed at customer locations

Accomplishments

● Became SME in 4 state region on specialized High Volume shipping application written in VB in 9 months (Typically Senior Level position)

● Maintained, upgraded and configured for 2 different company mergers custom shipping application for Mitel Networks distribution center in Tempe. They shipped over 3k FedEx packages a day.

● Interfaced with Oracle, MSSQL, MySQL, Postgres, FoxPro and many other databases during normal work day.

IT AAS — 2008-2011

Received Information Technology degree in May 2011. Graduated with High Honors on the Presidents

Honor Roll. Specializations in Linux, Programming, Windows Server.

JEFFREY METCALF

COLLABORATION ENGINEER

Unified Communications Engineer with a long track record of deploying, configuring and maintaining enterprise call center and telepresence environments. Excellent business and customer acumen that is a perfect fit for high-level support role.

Highlights of Expertise and Technical Proficiencies:

CORE STRENGTH:

• Cisco CMR Hybrid configuration and maintenance.

• Cisco UCS and VMWare deployment and configuration.

• Phone and endpoint deployment planning and bulk configurations.

• Cisco Telepresence Server and Conductor

• Web-Content Management Expertise (Joomla, Wordpress, Jira) PHP, mySQL, Apache back-ends.

• Cisco Routing and Switching Fundamentals (CCNA Certified)

• IIS, Exchange, MSSQL and Active Directory knowledge.

• Multiple operating system administration experience in an enterprise environment. Amazing customer acumen and professionalism.

• Strong problem solving skills and technical project management abilities.

TECHNICAL SKILLS SUMMARY

• Cisco Communications Manager

• Cisco Telepresence Infrastructure

• Cisco IOS, Routing, Switching

• Windows Server Enterprise Administration

• Linux (Redhat)

• VMWare ESXi

PROFESSIONAL EXPERIENCE

HYE TECH NETWORK & SECURITY SOLUTIONS, LLC, Phoenix, AZ 2017 - Present

Collaboration Engineer

LIFELOCK INC, ARIZONA 2015-2017

Unified Communications Administrator

• Provided Level 2 Support for Cisco telephony, video and telepresence products.

• Deployed 45 Cisco Telepresence endpoints…